Complaint Rating:

Company information:
Axis Bank
India
www.axisbank.com

With the change of name from UTI Bank to AXIS Bank has not given any boost to the services offered by the bank. With repeated requests to the bank for issuing me a chequebook has been on deaf ears. Any request with the bank has to be made one month in prior to get your job done as the customer service of Axis bank can only forward requests to the concerned department but no follow-ups and no action taken. AXIS Bank has got pathetic customer service offered to its customers. My salary account has been in the bank for last 2years now and whenever i have to request for a service i am turned down by an answer to contact the branch or the request has been forwarded. Looking forward for no business and not suggesting anyone to have any account with such a pathetic customer service bank. A normal mail within INDIA takes 7days and i have request for a chequebook on 15/10/2007 and till date 27/10/07 when i call customer service,all they have to say is that they are sorry the request was been forwarded but "NO ACTION TAKEN", will be forwarded once again. This aint the first time this has happened, only one message to AXIS Bank with regards to the competition it has got in the market today... "Improve on quality, not on your name"