Complaint Rating:

Company information:
Cricket Wireless
Chandler, Arizona
United States

Do not use Cricket Wireless for anything. In my adult life I have not dealt with a worst customer service attitude than Cricket Wireless. I have been with them a month and during that time frame I have had bad information on what to do with my phone service wise when I was out of my home state and recently I used a debit card to pay my bill and they submitted 4 amounts to my bank. In other words: they submitted the actual amount that I owed which has cleared and then on the same day they submitted 3 seperate transaction amounts which have nothing to do with the bill and now that money has been on hold for 4 days. It doesn't make any sense to put on hold an additional amount but what blows my mind and questions the legality of the whole thing is that they placed 3 transactions on hold. Meanwhile, I have a $0 balance on my account with Cricket. When I call customer service at 1-800-cricket they tell me I have to go to my bank and submit paperwork to them showing them the error? What kind of incompetent idiot is running the organization? If anybody else has issues like this I think they need to be sued for improper business ethics. Get in contact with me. I doubt I am the only person this has happened to. Chase Bank is not in good graces with me either they essentially told me to eat crap and live with it and any company can go in and put money on hold at any time and any amount without your consent? I question the competency with Chase as well.