The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.
I bought a remote for my car from this company and they sent me a scratched up remote, probably bought of Ebay for $15. They sold it to me for $100. The instructions were not complete either so I couldn't get it to work..
Do not buy from this company, they are a total scam. They probably buy their stuff of Ebay for much less and re-sell it to you for 3-5 times the price they bought it for.
They do not answer my emails or my phone calls. I'm in the middle of the claim procedure with my bank.
To the comment posted on 1/25/2010 - We are very sorry for the mistake, and of course you were issued a full refund. Hopefully we can recognize that there is a difference between an honest mistake and false advertising, please feel free to check the item description for our Toyota Smart Keys now and you will see that they now have the correct information. We certainly apologize for any inconvenience that may have occurred and certainly took the appropriate steps to prevent this issue from happening again in the future.
To the comment posted by Dustin Johnson - First and foremost, we apologize for any inconvenience with the shipping on your product. I see that your package was either lost or misrouted according to USPS tracking number 9101805213907298472790 and we sent a replacement which was received in 3 days according the the USPS Tracking Number 9101148008600659876852.
Again, we're sorry for the inconvenience, we take issue with your claim of that we have no problem taking your money but big problems shipping what you ordered. We are in business because of our valued customers, giving people negligent treatment or "the runaround" is certainly no way to satisfy a customer, it will only create problems for us and prevent you from coming back in the future, which is the last thing we want. Now that you have the key, we certainly hope you enjoy it.
Best Regards,
-iKeyless Customer Service
Update bymukie
Apr 02, 201012:57 pm EDT
You can try and "help" people on this board, doesn't take away the fact that you iKeyless.com is STILL sending USED, rusty, beat up, very far from new products to customers.
Why don't you email back the people that try to contact you and only respond on this board to try and shape up the countless scam reports that are on this website.
People like you should be thrown in prison with the keys thrown away !
To the comments posted above, it should be noted that we have 3 methods of contact to our customer service department. If there are any issues with items received, we are more than happy to offer a replacement in the event that you received the incorrect item with your purchase, as it sounds in the above two complaints. Please visit our website www.ikeyless.com and click the "contact" button at the bottom of any page on the site - we have people standing by and ready to assist. Had we been contacted by either customer with a complaint we would have gladly resolved immediately.
Greetings OboeMD - Please call us at 877-445-3953 or contact us via the live-chat feature of our website, or email us at support@ikeyless.com - we will assist in finding out what is going on with your package. If you're calling us, please ask for me, my name is Nick.
To the comment posted by phildick - It should be noted that we verified via a 3 minute phone call that this customer was absolutely shipped the incorrect item. He was shipped a Subaru remote instead of a Saab remote, an issue that was taken care of immediately after the phone call.
To the comment posted by OboeMD - The order was placed late on Friday, we shipped that Monday as we are closed on the weekends, the package was delivered that Friday the 18th, customer successfully programmed remote within minutes of receiving, verified on the phone.
To the comment posted by "notbuying"...you are witnessing first hand the negative effects of complaintsboard.com and other biased websites just like it. Please feel free to see some real comments at resellerratings.com :-)
And as always, if anyone would like some information surrounding some of these claims above, please feel free to call our customer service line for information. Unfortunately not all of the comments above have been posted by actual customers, but we will be happy to explain the circumstances surrounding each real order and what we've done to resolve it.
I first and foremost apologize for the delay in your shipment. There's no excuse for this. If you could email me directly at jeremy@ikeyless.com with your order number I can figure out exactly what has happened with your order. I'll work with you to ensure you're satisfied with your transaction. Normally all of our shipments take 3-5 business days, but sometimes issue like these do happen, when they do we make sure we fix it as fast as possible.
I'm not sure why you weren't able to get through, but if you could email me at jeremy@ikeyless.com with a good contact number, I can have someone call you immediately.
Thanks for the feedback. If you could please email me directly at jeremy@ikeyless.com with your order number I'd be happy to assist you with any issue you have. Thanks.
Thanks for the feedback. We fully inspect all of our products before we ship them to ensure they will work once you receive them. Many dealerships will state that our aftermarket keys, like our slide, and flip keys, are defective (w/o chip) so that you have to purchase one from them. If you would like to send your flip key back to us, we'd be happy to test for the chip. If we can test that there wasn't one installed on your key, we'd be happy to work with you to correct the issue. Please feel free to email me at jeremy@ikeyless.com for additional assistance.
Best regards,
iKeyless Customer Service
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
Remote Programming: This device comes with FREE programming instructions. Our instructions are quick, easy to follow, and take just minutes to complete. They're written so first-timers can do it themselves without the time, hassle, and expense of committing to a dealership service appointment.
The simple to read instructions said to take it to a dealer! When I called they said that there was a mistake on the website. I call it FALSE ADVERTISING!
DO NOT BUY FROM THEM!
I am hoping for a full credit ~ minus the postage I guess. I'll let you know!
F
F
Fazman
Somerset, US
1 complaint
1 comments
Fazman
of Somerset, US
Nov 14, 20091:04 pm EST
I ordered a remote from them, they said its new, when I got it, it was all scratched up. One even had a dent in it
I called Nick, he said to return everything back and he will credit me full within 30 days. I did that
The next thing I know he did not issue me a full credit
SCAM, SCAM SCAM, BE AWARE!
T
T
TrainSpotter
, US
1 comments
TrainSpotter
of US
Nov 09, 200911:40 am EST
I ordered two key fobs from them. Their website says nothing about anything supplied being used; in fact, it gives you the impression that everything is either new or new aftermarket stock. Instead of shipping the two new items that I expected, I received one very used one. There was no indication of a partial order, even to the credit card company.
I sent them an email complaining about the false and deceptive advertising and the incomplete order. They emailed me an RMA, and I shipped everything back UPS. They received it 3 days ago, and there is no credit to my card yet.
Don't buy from these scammers!
Replied
I agree! This is a scam! Here's the ad:
Remote Programming: This device comes with FREE programming instructions. Our instructions are quick, easy to follow, and take just minutes to complete. They're written so first-timers can do it themselves without the time, hassle, and expense of committing to a dealership service appointment.
The simple to read instructions said to take it to a dealer! When I called they said that there was a mistake on the website. I call it FALSE ADVERTISING!
DO NOT BUY FROM THEM!
I am hoping for a full credit ~ minus the postage I guess. I'll let you know!
I ordered a remote from them, they said its new, when I got it, it was all scratched up. One even had a dent in it
I called Nick, he said to return everything back and he will credit me full within 30 days. I did that
The next thing I know he did not issue me a full credit
SCAM, SCAM SCAM, BE AWARE!
I ordered two key fobs from them. Their website says nothing about anything supplied being used; in fact, it gives you the impression that everything is either new or new aftermarket stock. Instead of shipping the two new items that I expected, I received one very used one. There was no indication of a partial order, even to the credit card company.
I sent them an email complaining about the false and deceptive advertising and the incomplete order. They emailed me an RMA, and I shipped everything back UPS. They received it 3 days ago, and there is no credit to my card yet.
Don't buy from these scammers!