IHOP
reviews and complaints

Me & my family are regular customers due to it being the neighborhood ihop. 1045pm me and my family waited over 10 mins to be seated then when the waitress Ashley approached she seated the next couple that had just come through the doors. I spoke to manager and still feel like some actions should be taken because this isn't the first horrible experience with her.

I just ate at rockwall tx ihop... There is a terrible noise in the restaurant... We ate there 3 weeks ago and bought it to the managers attention and today the problem is still there... We ask the girl today whom checked usbgot if they were going to fix it... She said well you are just going to have to live with it because we are no fixing it... It's very annoying and uncomfortable and I cannot enjoy my dinning out...

Im a consumer of ihop that has been treated
By a manager of the grave yard shift by the the name of danny i was unfortunate not enuff to get his last name because he would not provide it. When i was there i witnessed a drunk cowboy come into ihop and lyso another cowboy and drag him out. Futhermore after that the individual rode his horse into ihop restraunt while people were eating. Danny did nothing. This was all filmed on phones while people were laughing. You may go to utube and watch this called pancakes and horses. I think corporate office should be aware that its very unsanitary and the safety of consumers is at risk. Futhermore i was told by hearsay that danny the manager has a charge of pedophilia dating back. I believe your establishment may be a very big safety risk and if you do not look into this and fix the management i will go public i personally know people that do have these incidents on there phone.

My family and I visited the ihop located at 1425 se federal hwy stuart fl 34994 at around 10:39 am on 03/02/2017 for breakfast. after we asked the hostess not to seat us near the restrooms, she lead us to a table that hadn't been properly cleaned (food crumbs on table). when I told her that we didn't want table, the hostess, with an irrate look, said "you guys want to move again"? once we were finally seated, the one of the coffee cup had a smear of lipstick on it. our server never came over during our meal to ask if everything was ok. basically it was the worst experience i've ever had any restaurant. i'm the gm at mcdonalds in and I hope that mgmt will screen their employees better upon hire.

My boyfriend and I came out for breakfast. It is 5:30pm no one came to take our order until 5:50pm. When the waiter came over as we started to order our food & I told him I don't want eggs and bacon because I'm allergic he asked Maria the manager and she kept yelling at him saying no we dont build your breakfast by substituting sides. Which I know they do because that's what I always do due to the fact I'm allergic to the bacon and eggs. She was no help at all. So I started to order sides he tell me it's 4.29 for French toast when she had just told me it was 3.99. I'm just disgusted with this visit and manager Maria.

I made a mistake on my order with a new waitress. I could hear the manager cursing her and yelling. I couldn't even in joy my meal. The manager was unprofessional and asked for district managers name she couldn't give it to me. So I'm going to take it far as I can to back that young lady. I took the waitress name. Cause she did no wrong and she told the black manager she was calling cops on her instead manager called them on her. I will make any report I need to.

Ok so it's Valentine's Day tonight and we are out on a couple date four tables only in the restaurant we never got greeted by a server. The manager took are order after we were sitting for 8 min my water was empty he never noticed and I had it sitting on the side of the table. My friend had to whistle at another server so we could finally get me a refill of water and then we had to also ask for the coffee. There is five servers on the side were they never came to the table. I finally asked who are server was the manager just pointed never had the server come over still. Only seen manager and a girl that we had to whistle to come over and finally at 11:46 minutes the app finally hits the table. Then there is tables all over the restaurant that are dirty no one cleaning then my company drinks are empty three times someone two times it was the manager. Still have not been interduced to a server seen the manager more then the employees which there was five sitting over on the opposite side by the bathrooms. It takes more then 30 minutes to get Are food and we have ran out of drinks multiple times were my boyfriend had to go back into the kitchen and get us some refills. We sit there for 7 minutes after we are done eating the manager then comes and brings us are check no sorry no apology still no server. It was the worst experience I have ever had at a restaurant and I'm a server at a restaurant been one since I was 18 I'm 26. One of the other people at the table manages the Pizza Hut in Chickasha we are all very disappointed and will not return.

While having dinner I was shocked that the waitress sit in the lobby and eat. I watched how they just got up and went to a table without washing there hands or anything this is unacceptable and disgusting. I over heard them talk about there personal life also about there dislikes of another manager this ihop really needs to get it together. I myself will not be comming back here again they were sitting around to what looked like management very unprofessional managers if you ask me.

I have been IHop customer for over twelve years and recently moved to Frisco area. We went to the closet IHop near our home. There was waiting time so we registered under DAR.

My parents and I ordered as usual what we order. Initially the order was taken wrong. We order one Garden Omelette light cheese with pancakes for my parents and requested an extra plate since they wanted to share. And i ordered Country side omelette light cheese without ham with side of pancakes. And additional side of Hash browns. We requested three coffee and two glass of water. I also requested additional Country side omelette without HAM light cheese with pancakes to go.
The server brought only two cups of coffee first and then brought another one as i request. When the food came she brought two garden omelettes and one country side with ham. I pointed out both issues and she stated i am sorry and took my plate back to get it re-make.
Once it came back and I started to eat it was wrong again. The country side had no cheese and filled with creme cheese inside the omelette. I really got disgusted by then since the order had be wrong from the beginning. My parents end up eating the both Garden Omelettes.
I pointed it out to the waitress again and lost my appetite by then. I requested for the manager and spoke to Adam and explained him the whole situation. He looked at the omelette by then i had totally lost my appetite. I advised the manager to make sure my to go order is not screwed up. Adam brought the order to the table and let me look at it. Once we got home there was no syrup in the order. So i am expected to eat pancakes without syrup.

My total bill was Twenty-Nine and Eight five cents. I paid Thirty-Four dollars including tip even though i had such horrible service from both waitress and Management. Adam/Manager came to collect the check however, instead of going to register to right he took the money as he was counting and went to back side towards the kitchen.

This is my worst experience with IHop, and not only worst experience the way whole situation was dealt shows the staff chef, server and manager do not care about their customer. I will make sure my family and I and anyone i know will not be going there. As far as what happened to the money i did not receive copy of by bill.
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We were dining at Ihop in takoma park and mozzarella sticks were raw and steak and cheese was way too salty. We had to wait a long time for food to be re cooked. New steak and cheese was still salty but I just decided to eat it and not complain. Mind you I'm a resident of takoma park and have been going to this Ihop for over 15 years, so I'm a loyal customer and tip very well as long as service is great! Once we received the bill, I noticed that there wasn't any discount offered other than sorry for the inconvenience. So I spoke with manager and explained the situation and he refused to give me a discount or offer anything for the inconvenience. All he said was, we gave you new food and I replied, that's not the point. The fact that we had to wait a long time is inconvenient. We ended up paying and once again I reminded the manager that it's not proper how he's handling this matter especially to someone who's been coming there before he even became a manager. He says next time I'll take care of you and I told him ther will be no Next time bc they officially lost a loyal customer plus all my family and friends that come to that Ihop. He said ok and had an I don't care attitude. This is wrong bc customer service is about making sure that the customer is happy. This is not about the money but the way that the manager dealt with this matter. He didn't even have a name tag because we asked for his name: he said that mangers don't wear name tags and yelled a name I believe yetti. I'm not sure if this is his name or not but I will definitely take this to the top because it's unfair and inconsiderate on their behalf. I also notice that manager is much more accommodating to the people from his country. I believe Ethiopia. This is not good because we should all be treated equal.

I come into Ihop about 4 days a week. I usually go there to study or do my work online while I eat my breakfast and everytime I go in there I see how hard the servers work. I have never been so disgusted to see that when one of the servers asked the manager on duty for help with an upset customer, she walked away. Then as the server tried to handle the situation it escalated to the point the customer wanted to complain on the server to corporate. When the customer figured out the manager was ignoring her the server got screamed at and blamed. My whole point is whoever aloud this woman to be a manager of a store she doesnt care about is beyond me and wanted someone else to be aware. I hope this will make a better environment because I love Ihop and this is the closest location to me. If this abuse continues I will no longer be going there.

My stay in the airport was to get rest from a scandal which I accomplished with sleep. I made my way to ihop and got disrespectful stares where as if they could be apart of. So I ask for a important evaluation of them as a customer. The time of incident was at 6:10am at the airport and my name is antonio a. Butts
Actually was employed in lithonia area with the same restaurant with a inhuman experience and feel that the restaurants shouldn't be that way. My diagnosis is schizophrenic and still need answers to my situation as well as privacy but as a past employee I feel it as unorthodox to starred at as a respectable person. So if anything happens this complaint should judify.

I was called for an interview as a server/ manager at the ihop in kingsport, tennessee. Never have I been treated so unprofessionally! I was scheduled to be interviewed by dianne at 3:00. When I arrived, on time, I was told dianne had left but her assistant would be doing interviews. I sat there for 45 minutes. During that time I felt compelled to assure multiple guests that someone would be right with them, i'm sorry about your wait ect ect ect. I watched as unhappy servers providing horrible service went about their normal routines. Finally, after four more people arrived for their interviews, I asked what the hold up was. Apparently a fist fight had erupted in the kitchen! Are you kidding me? Not to mention it shouldn't have taken almost an hour to deal with while people are waiting for you! Finally, after almost an hour, I couldn't take any more and left having not been seen or even spoken to. I would have been the perfect hire. Not only was I the only one who showed up wearing something other than ripped jeans, I have 20+ years of impeccable customer service skills under my belt. I've served in all types of restraunts from fine dinning to pancake houses. My most recent job was taking care of the vip guests at the hilton in st. Petersburg fl. I ran their complimentary breakfast as they have to spend over eighty five thousand dollars a year to get my services. I was there almost five years before moving to tennessee. I was so excited to have an opportunity to work for ihop, a company I truly love. Now I am nothing short of appalled and incredibly disappointed. I tried to call diane the following morning to ask her why she left after asking so many people to come in for interviews and couldn't get her to come to the phone. I challenge you to try! My name is jennifer emmett - demmon. My phone number us [protected]. Please call me if you need someone to help"clean house" at your kingsport tennessee location. It's the only way you could get me to work there now. I am definitely up for the challenge! Sincerely, jennifer demmob

My name is Abbegail Ahrens, I worked at the ihop in Cleveland TN on Paul huff parkway. This store has severe issues, beginning with employees stealing, doing drugs, offering drugs, management doing meth while at work.
Last night Christmas Day I arrived at work, I'm a new employee, and proper training was never offered to me. I make mistakes, this place has been consistently becoming a hostile environment, last night I was physically shoved out the door by a girl named Paris, the door hit me in the face. Management is incompetent. Something needs to be done with the staff at this store. Please contact me if any other information is needed.
731~415~6702

Hello. My name is Marissa and I'm emailing a complaint about the IHOP located at 6289 Fallsview Blvd. I ordered the Belgium waffle, which I always get when I go to any of the IHOP locations. After the first two bites, I noticed that the waffle was sour as if it was under cooked or the batter was out for too long. I then got my two sisters and good friend to try the waffle just to make sure I was right on what I tasted. One of my sisters is also a certified chef. They all agreed with me that the waffle tasted sour. I then notified the closest waiter of the problem. They then offered me to make another waffle. I declined because the first one was so disgusting. He got the manager to see what they can do. The manager came out and told us he could only take 10% off the purchase because it was "half eaten". He also admitted that he checked it out in the back and said he seen that it was raw in the middle. The food was only about a third eaten up and I have NEVER been to a food establishment that made you pay for raw food. I still feel I should have never paid for this and the manager was very rude and unprofessional about the whole situation. I am very worried about if the batter was left out for more then 4 hours. They should not be serving food like that to the public, let alone making them pay for it. The waiter was apologizing the entire time. It has honestly been the worst dining experience I have ever been through. I am wondering who I contact further.

My sister is an Iraq war veteran she went to IHOP in Miami where she now lives thinking that on Veterans Day she would get a free meal as all other restaurants honor our Veterans on this day with a free meal to her surprise she was asked what that was and told they don't do that at their restaurant. It's really sad because if not for our military and veterans we would have the freedom we have. I'm sadly disappointed that they don't have knowledge of our military.

I decided to come to IHOP when I got off work me and my boyfriend. We went to the one in homewood Al. When we arrived the host did not greet us just looked crazy and said you can come on. She just slid the menus on the table and walked off. Then they are short staff and all the servers are just talking and playing around using profanity around me especially the hostess. Nobody is doing their job but maybe one. I was not pleased plus I waited almost fifteen minutes before someone came. Something needs to be done about staff asap. Thank you!

I frequent the East Brandon IHOP very often. I love going to that IHOP but on October 13th between 8 p.m. and 9 p.m. the the regular manager was out for surgery and a stand-in manager called Bernie was on duty. I brought a young lady there that night because she was having a stressful time in her life and I was there to listen and try to help her out and cheer her up. She was very distressed and distraught. Through conversations I was able to get her mind off of things had a nice dinner. Has conversations may go you know they can last a little longer than anticipated. But the stand-in manager Bernie walks up to our table 45 minutes after we receive our food and forces us to pay our bill right then and there. Bernie was rude obnoxious and his actions we're totally inappropriate uncalled for and unwarranted. He interrupted a critical time in the conversation between myself and the young lady. Needless to say mr. Bernie's actions completely destroyed any type of help that I was giving this young lady because it upset her very much so a very nice attitude and having to interrupt a meaningful conversation that we were having. Prior to that I had noticed Bernie strutting in and out of the restaurant acting as if he owned the world and that he was the big boss around town. Anyone with Bernie's attitude should not be in a manager's position at a public place that serves the open public. His actions should not go unnoticed and unreprimanded. I have friends on top of friends that go to that IHOP and they are informed of British actions. Once I find out Bernie's regular IHOP location I'm going to put the word out of mr. Bernie's actions where he completely disrupted a fragile young ladies emotional well-being. Furthermore I would like to be informed of the actions that's going to be taken against mr. Bernie for his behavior. Thank you for taking the time to read this complaint and hope to hear from you soon. Sincerely Anthony Stuart.

We were around the area at manassas IHOP to have our car serviced. We had to walk to IHOP to have breakfast since it will take 2-3 hours for the service to be done... (We love IHOP by the way) but the service of the crew in Manassas was terrible. Our server was Beverly and i dont really know who is serving us on our table since it looks very disorganized. As we were eating on our table, there was this guy (must be the manager) who asked almost every group of people on their table on how theyre doing and how their food was.. The guy looked at me and just skipped on us without asking how we're doing. Well, I really didnt mind but it was just weird that we are the only table he didnt ask and he even took a glance at us.. (Must be cause most of the customers were white, and we're the only ones that are not?!---im not saying he's being racist though). Then when our food was done I asked for a box for the pancakes that we havent finished so we can take it home.., i told the server CLEARLY that I wanted butter and old fashion syrup to go with it.. Well then she only returned with the box container and before i even speak, she already walked away... Then I had to look for her and she was rushing to get the customers and let them sit on their table which was not even part of her ASSIGNED area. Then after a while, i had to call her and ask that she forgot to give me the butter and syrup. She then confirmed that "butter and syrup, right?" And i said yes specifically the old fashion syrup. Then after few minutes she came back and only gave me butter.. She the walked away like she was in a rush but then i noticed that she was talking and giggling with her co worker. Then I had to ask the other server to give me the syrup since the our server must've forgotten... After finsihing everything with our food, I asked our server if I could have some glass of water before we head out, then she said she'll be back with our water... 15minutes have passed, I still didnt get my water and I saw her laughing and giggling again and serving the other table and seems like she must've forgotten what was asked from her. I then called her attention and said that we still didnt get our water and she said she will get it now.. She came back without any water and she headed straight to a different table.. (Im a very patient person but she is really testing my patience and im almost getting pissed off)... I called another server for water and she said she will get it for us... So instead of getting it, she went to our server and they had to argue and told her that she needs to focus on her area, they were arguing and saying that why she was serving to another table and not focusing on hers, it was very innapropriate and it seems like there's no customers around them. And after all that, we still DIDNT GET OUR WATER! and for the nth time i had to ask again where our water was and we were really thirsty since we had to walk heading back to our car service center. She said she will get it (she didnt even
say sorry nor realized that it has been a long time and they still didnt give us the water we asked for) we left without getting our water and that is the first and last time we're gonna eat at that IHOP location. I hope IHOP does something about this and hire people who truly have the heart and service in doing their JOB. (VERY DISAPPOINTED)

On 4/29/2016 at 6:15 am in Lindale Texas went into I Hop to have breakfast. Ordered what we wanted, took a long time to get coffee to us. Then when food came out mine was wrong the eggs were cooked soft like I asked but no hashbrowns and English muffin was over cooked that I could live with but the Waiter took my Brk back and when he brought it back out the Hashbrowns were on the plate but they brought the old eggs back out and they were warmed and hard as a rock not soft scrambled and the English Muffin was the same one only hard and cold. Told them I can't eat this. My Brk was ruined. My Husband ordered Scram eggs with ham, grilled onions, bell peppers like a western oml, but was scrambled. there was no taste to his at all but he ate it. And he ordered Decaf and it took till the food got to our table to get his coffee, kept asking where his coffee was.
Went to go pay and they did not care my Brk was ruined and was going to chg me for it and I did not even eat it. The cook was a Hispanic man who does not know how to cook at all and did not give a darn he messed my brk up. The mrg did not either. This is not the first time we have been to this I hop for we live kinda close to it and everytime but once we got bad meals even for Dinner. But we thought we would give it another try since we like to patronize local places to eat. But we will never I mean never eat there again. And if you don't do something at this Rest in Lindale, Tx you are going to have to close this place down for we are not the only one who has had a bad experience. Bad Mrgmt and Corp don't give a Darn or it would not keep happening. It cost us almost 20.00 dollars for nothing.