Complaint Rating:

Company information:
Radio Shack
6211 4th st, nw
United States
Phone: 505-344-9161
RadioShack.com

I purchased an AT&T prepaid cell phone on 07/06/08- precisely for the unlimited text messaging feature for $19.99, made feature needed very clear to employee (518 (JRR)) setting up account. He stated he understood but had issues with system, he clearly just wanted to make a sale. I did not purchase any additional airtime minutes besides the $10 minutes with came with phone for free. I took phone used text feature, trusting the emplyee knew what he was doing... Four days later, I was prompted to purchase more minutes, inwhich instinctivly declared and paid for unlimited access. Realizing the service was not correct in set up, i called my voicmail and aswell was prompted to purchase more minutes, when not using any airtime minutes from time of purchase.
The next day on 07/11/08, I took the phone back with reciept, requesting to be set up correctly and adjusted, the employee did not know what to do and could not even access account . He was highly unknowledgable and clearly just wanted to make a sale that day. I then requested a refund, the emplyee only partialy refunded me for the phone but not for services in paid for. I then contacted the store manager (Pat Kenny), and was told situation needed to be sent to a higher authority inorder to totaly refunded, i accepted, allowed amount of time in which he requested and then when calling back, was informed he hadn't requested untill that morning, 07/18/08. He asked to contacted and a later time that day. Accepted and allowed time to pass, when calling back, he denied me a refund and argued unprofressionaly he had no way to refund me. This mistake was made by he and his emplyee, so i allowed to continue to process refund and will contact again. This type of idiocy declared by a store manager and employee is not any help to Radio Shack as a corporation, I highly advise further monitoring of emplyees' and who allowed to be manager. I am so disgusted and will make sure to inform everyone I know, and contact and report to Better Bussiness bureaue.