Annette, you just need to write a letter stating to cancel, a memo is then sent to the rep at the begining of the market. Yes, a collection agency will call you if you don't pay your bill, its common sense. Low level accounts do get sent out to a center that sends letters that you must respond to or it auto renews. Look at this like your cable bill. The double charges suck. I would be real pissed off myself, but if you paid your bill you wouldn't be in this situation in the first place. You did receive a credit back on your account and if you complained a little more they might have given you a free product or money off you bill.
Sue, a lot of people probably are very ethical, but like in all businesses, it take one or two to give a bad name to everyone. People complain for any reason. I do it. If I receive a drink at the bar that is not made right, I complain, if I receive a quote for a product then the company tries to charge me more, I complain. Most people only speak about the horrible things that happen. They are not going to tell you that XYZ company had an ROI of 10:1 on thier advertising or ABC company was ont he verge of bankruptcy until a rep spoke to them about how to change their business around.
Mike, you receieve no comment. You have no solid statements rather than I know people who said this or that or do this or that. Well I know people in all industries that act unethically. Yes, sometimes I do not do business with them, but sometimes I still do. As a person you need to learn how to sourt out the good and the bad and then make a decision. By the way switching your Verizon service has no effect on anything. Switch it, to your surprise no one cares.
Jay, you must have advertised back in the day. You were probably with GTE or maybe when Verizon just took over. If you looked at the terms and conditions you would see an error in the name is adjusted 100%. Now keep in mind, there will be push back. Do you know how many small business owners try to screw companies? I have to sourt threw companies that change their name and phone number, who never pay their bill then try to readvertise with us. Either that or they company every year about something. You owned a business and I can say in 100% certainty, without even knowing what industry or anything about your moral person that if a customer started complaining you would lay down and say you are right here you go what ever you want is yours. You are going to look into it before you do anything. So use some sense when you are talking. The managers are very busy, that is true. Also, they deal with high level accounts a lot. If you were billing out a couple hundred a month and since you were audio recorded I'm assuming you were a low level account then a manager speaking with you about this is a waste of time. Sad, but true. When you look at huge corporations sometimes Joe Customer who invests 2, 000 a year gets over looked by Ideal Customer who doesn't complain knows the market and industry and spend 10, 000 a month. Its the nature of the beast. My advice is do some research before you complain about something and get what you are properly intitled to. You are a business owner, you know how customers are.
Janice, you are probably the biggest waste of space ever. You have no backbone to tell a sales rep, "NO"? If you are a business owner, you must be a poor one or one that gets walked all over consistently. You wanted to cancel before it was even authorized, tell the rep.
Gary, get a call tracker placed in your ad and if you have a 1 or 2 inch ad you will not recieve calls you need to have at the very least a credit card size ad and even then it is a waste of money if there is a lot of competition there. You must have had a shitty rep who didn't tell you that Idearc has Search Engine Marketing with Google and Yahoo and they have superpages.com (the #1 online yellow pages), they also have direct mail sent in packets and sent individually. You can get all your advertisements tracked. I should start my own business, I know I can do better than you idiots.
Juls are you slow or just stupid? The terms and conditions is about 10 pages long. Do you really think that a rep at any store will read that to you? You are a busines owner, probably have the basic skills to read, so read.
Joan, cancel on your rep if you don't like them or they made an error. Then go back in with another rep. Always ask for a proof on your ad. Then save the ad so if there is a problem you have a copy of it. Don't let a rep say they cannt get you a proof, any ad can get a proof. even that small 1 inch ad, a rep can create for you. If they are selling it make them do some work.
Maria, you must be sucessful, everyone read her reply. It will teach you all how to conduct business. She appears to be doing well, has been in business for a decade. She also knows to check and double check before she committs to anything. Maria, you are one of the only sensible people. Thank you.
Margarett...a listing...you thought a listing (name and phone number) would bring you business. BE REAL. You dumb ass. I bet your name began with a Z too. Either that or you were a conartist that call themselves AAA or A. A listing will not bring you any business, it is just for referrals to find you. I never once thought to myself, that person has a great looking LISTING I'm calling them...look it's even bold and has red...they must be good. Put yourself int he consumers shoes. The rep, was probably bad, companys do have bad reps. They probably thought let me talk to this customer who wants in our bookand you probably said you just want a listing and wouldn't listen. Now you are complaining. Some reps are very very good and they will suggest exactly what you need to better your business. Just listen to them and then find out what fits you best. Don't just say sure to everything they suggest really look at the program.
Jay, do you really think the CEO is going to have time to listen this? That is what a complaint department is for. Business owners need to just stand firm and say no I want more I want more, but don't abuse it (ie. call in every year with a minimal problem just to get something free or discounted).
Jabny, you probably couldn't sell a heater to an eskimo, that's why you were fired or you did some unethical bs that has caused these people to get so pissed. If you got fired for that get an attorney, you have a lawsuit. If not then shut up and come to the realization advertising sales isn't for you. |
Date
603 days ago by Sue 
470 days ago by Janice 
358 days ago by Max 
