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Idea Cellular Customer Service Phone, Email, Contacts

Idea Cellular
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2.4 68 Reviews

Idea Cellular Complaints Summary

24 Resolved
44 Unresolved
Our verdict: Engaging with Idea Cellular, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Idea Cellular reviews & complaints 68

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9:51 pm EST
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Idea Cellular account no [protected]. bill dated 20.01.2018.

In the above bill Unnecessary charges of 1GB daily Rs 290.32 have been added for a service, which was never asked for. More over another service of Mobile Web [protected]@250_3G Rs.250.0 is also there all this has been made to a bill of Rs 877.49.
How can you put up two internet services at the same time, even when it is ot even asked for. Further you will charge for any one service if it is asked for. When you were asked for correction, you denied, even when you know it is wrong. I would very much appreciate when this bill is corrected, else I will have to look for some other service provider.

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6:49 am EDT

Idea Cellular [protected]: sim deactivated without informing me

Hi,

I am Nilesh More using Idea Prepaid SIM: [protected] from last 15 years in Maharashtra/Pune.

My sim got deactivated on 28 September 2017 and reason provided by customer care is: "Multiple connections activated on you name" and has been asked to apply a new connection.

[protected] is my main number and its been deactivated without informing me which is used everywhere by me.

I request to activate my number [protected].

Thanks and regards,
Nilesh More

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2:38 am EDT

Idea Cellular poor services

Dear sir,
I visit Balaji telecom sector 49 noida on 14/09/2017 for bill payment of my father's postpaid number. Idea employe said due to some technical issue server is down you visit other store or visit on 15/09/2017.
Next day i visit again they said payment system is not working visit another store to pay bill i never acept this type of attitude. If idea do not need bill payment then why some ladies call me 4 and 5 times a day to pay bill. It is really embarassing for me

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Update by Arya Rajput
Sep 16, 2017 2:40 am EDT

I visit Balaji telecom sector 49 noida on 14/09/2017 for bill payment of my father's postpaid number. Idea employe said due to some technical issue server is down you visit other store or visit on 15/09/2017.
Next day i visit again they said payment system is not working visit another store to pay bill i never acept this type of attitude. If idea do not need bill payment then why some ladies call me 4 and 5 times a day to pay bill. It is really embarassing for me

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11:51 am EDT

Idea Cellular cheating of recharge

My mobile no. Is [protected]. On 10/06/2017 I was trying to recharge of my idea mobile. On search they send one otp to continue the process. As per their instruction I paid rs 9.00. They have given me the offer that by paying rs9.00 all local&std mobile calls will be charged @ 30 paisa per minute for 45 days. I paid the money through debit card and transaction detail is sbipg ju5422074132idea mumbai. After recharging they sent me a message by saying that recharge of rs9.00 is done successfully and you will get the benefit of all local calls @30paise/minute for three days. Then again they sent one message ie. You will get the full benefit of the recharge. This is the 3rd time they are doing the same. Once I have complained about the same and afterwards they gave me the actual full benefit but it was for30 days. It is understood that it is their policy to cheat the illiterate people.
Please do the needful immediately

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11:27 am EDT
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Idea Cellular customer care executive used abused words about bill pay

Hi,

Customer care executive called about idea internet bill pay and used abusive language (abused words) about bill pay.So please take the proper action on Customer care executive who is called from billing dept.Anyway i don't want to continue this service.Please deactivate the service.

Customer care executive:
Name: minaz
Mobile:[protected] &[protected]
Location: Pune

Customer details:
Name: yellaiah kola
Mob:[protected]
user id - [protected]

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12:16 pm EDT
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Idea Cellular Mobile Postpaid Bill

I got a retention call from Idea after i raised a port out request. In call they mentioned that they will reduce 300 rs in current bill as in current bill it overcharged compared to other network call rates.
And customer care suggested a plan which suits to my requirement which is 349 plan (Unlimited phone calls to PAN india, 2GB internet, unlimited SMS, incoming roaming free), as i am valued and loyal customer they offered this plan for 299 rs and said this plan is activated for my mobile number.

As they promised 300 rs reduced in that month bill amount.

As they mentioned unlimited calls plan activated, i used for STD calls, now i got a bill 1290rs which is for STD calls, so i emailed to IDEA customer about the issue. and called to customer care number 5 times. Each time they say they have raised a complaint, but there is no resolution.

Idea really cheats customers to get money. This is really too bad for such a big company, you can get money with ethical business also.

I had a good opinion about Aditya biral group, now i lost everything.

I will try as many friends to switch from idea, i will tell each and everyone.

I wanted to post in every social network about this issue so that all will aware about idea cheating.

Hope idea management will learn to ethical business.

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10:40 am EDT

Idea Cellular mujhe jaan se marne or rishtedaro se abhadrata karne ke sambhand me

Shrimaan ji
Mera naam Ashutosh kaithal pitaa ji late shri ashok kaithal niwasi kothi bazar hoshangabad mp 4611001 mobile no [protected]. Maine idea company ki ek postpaid sim li thi jiska monthly plan rs. 1599.00 tha. October ka bill rs 7000.00. aaya par november 2016 me note bandi ke karan main bill ka amount poora jama nhi kar paa rha tha tha isliye maine idea company se baat karke cheque payment ya net banking payment se ko kha to idea walo ne mana kar diya fir main 2500.00 jama kar diye or baki ka payment bad me karne ko kha tab wo log maan gaye fir iske baad meri sim ki kuch din me company walo ne band kar di or fir unke call aane lage ki payment kare warna apke khilaf jhoota case kar denge mere samjhane par bhi idea company ke employee nhi maane or gali dene lage fir meri out going call detail se number nikal kar mere dosto or rishtey daaro ko call karne lage or sabhi ko gandi gali di or jaan se marne ki dhamki dene lage ...
Iss complaint ke sath ek aavedan jo ki shrimaan rahana prabhari, kotwali hoshangabad ko bhi diya tha wo bej rha hu or apko jo complaint krri tho wo bhi bhej rha hu.Maine ye wali shikaayat Feb 24 ko bhi kari thi uske bad idea company walo ke traf se koi karwahi nhi ki gai .. aaj date 31 march 2017 ko fir Is no.[protected] se phone aya or bola gaya ki yadi ap nahi kartey to apke parivaar walo parshan krenge. ASHUTOSH KANTHAL [protected]

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7:01 am EST
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Idea Cellular Idea cellular — reg unsolicited calls from idea - didn't expect such cheap act - [protected]

Dear idea team
.
If you are unable to send me the bills on what basis you are demanding money from me, isin"t it demanding ransom saying you pay us and we wont harass you, is this what is being followed in idea. I again request you to send me my outstanding bills
Dear sir / madam
Again I received a call from your agent asking for money from mobile number [protected], I had given you my contact number for resolving the issue in a professional manner.
But you seems to be far away from any professionalism, may I know why i. M receiving threatening call from your money agents.
I again request you to kindly into the matter and don, t indulge in such cheap down to earth activity for gaining money you never owed me, still in case I owe you something kindly send me the required bills of my dues and payments received by you.
In case you are not the right person to take a decision in this matter kindly send me the contact details of the concerned authority with whom I can present this matter.
Kindly look into the matter and do the needfull.

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ideacares
ideacares
, IN
Mar 07, 2017 7:45 am EST
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Hi Yasin,

We tried calling you on your given number however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Regards,
Maroof

ideacares
ideacares
, IN
Mar 06, 2017 7:49 am EST
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Hi Yasin,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Abhijit

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7:18 am EST
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Idea Cellular 299 Plan related

Hello sir

My mobile number is [protected]. On 11 February 2017, I have got a phone call from customer care, Mr. Pankaj. On call he told me about the Idea plan of 299 for postpaid and 1.25 GB internet.

I have activate the idea plan of 299 for postpaid and Internet. I also paid 200 for advance. but after few days net is working slow. I have checked, my network is become 2G from 3G.
I activate the plan only for Internet services. I have to send mail but I can't send mails because of 2G network.
Now, I want to deactivate this 299 idea plan of postpaid and Internet. I went to IDEA shop to cut this plan of 299. But they told me that the plan will cut after 3 months.
Mr. Pankaj ( customer care person) didn't told me this thing on a phone call.
you can check my voice call recording on 11 February, 2017.
My net is working slow in 2G, I can't do my work.
Now I want to cut 299 plan, please cut the 299 plan right now or I will take some
action.

Thanks,

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ideacares
ideacares
, IN
Feb 26, 2017 10:19 am EST
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Hi Faisal,

As per your telecon with our customer service associate on 26th February 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Naushad

ideacares
ideacares
, IN
Feb 26, 2017 7:17 am EST
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Hi Faisal,

Sincere apologies from us. We have your contact details and we will get back to you shortly.

Regards,
Naushad

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11:42 am EST
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Idea Cellular Send me bill of unused gprs

Namaste,
Mein idea cellular company ka grahak hoon. [protected] mujhe company walon ne gprs ka bill bheja jise dekh mujhe bada shock laga. mein samsung ka en simple sa chhota sa mobile use karta hoon. jisme koi internet yaa gprs use nahi kiyaa jaa sakta hai. jab mere baat customer care walon se hui woh mera handset model he galat bata rahe hai. aur jabar dasti mere upar us cheej ka bill thop rahe hai jo sewa maine kabhi istemal he nahi ki naa he ki jaa sakti hai mere mobile handset se. mein idea company ki raviye se bada dukhi hoon. jo jabardasti mere upar bill thop rahi hai. Mujhe bada dukh aur afsos hai ki maine idea ka post paid connection lia. kripya aap isse bache.
Dhanyawad

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ideacares
ideacares
, IN
Feb 17, 2017 11:56 pm EST
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Hi Rajni,

As per your recent telecom with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhijit

ideacares
ideacares
, IN
Feb 14, 2017 5:34 am EST
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Hi Rajnish,

As per your telecon with our customer service associate, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Naushad

ideacares
ideacares
, IN
Feb 13, 2017 9:44 am EST
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Hi Rajnish,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Suhas

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10:01 pm EDT
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Idea Cellular Deactivate future payments

I would like to inform you, hereafter, I am stopping payment of my IDEA cellular no. [protected]/[protected] from my HDFC credit card bearing No.[protected] through smart pay system. Kindly do the needful. I was paying my IDEA bill through HDFC credit card for the past few months. Kindly stop paying the IDEA bill hereafter.

Thanking you

Name : Mohankumar N

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ideacares
ideacares
, IN
Nov 01, 2016 5:05 am EDT
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Hi Mohankumar,

As per your telecon with our customer service associate on 1st November 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Haresh

ideacares
ideacares
, IN
Oct 31, 2016 8:35 am EDT
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Hi Mohankumar,

We have noted your concern. Please give us some time to get back to you.

Regards,
Yogesh

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4:31 am EDT

Idea Cellular Postpaid bill

they are using illegal ways to take out wrong bills from costumers. they used my details my contacts(that i have called)
i have called and threaten them to be dragged in court ...
i wanna go to consumer courts as they have no right to do so.

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ideacares
ideacares
, IN
Aug 25, 2016 6:24 am EDT
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Hi Amar,

We regret the inconvenience caused. To assist you further, please share your contact details. You can also visit our website, www.ideacellular.com.

Regards,
Yogesh

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7:46 am EDT
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Idea Cellular Idea Cheating customers

Hi,
My idea account number is [protected].
due to I was in abroad i did not paid bill for 2 months and it got deactivated.
total bill is 1357. i got call from [protected] number asked me to pay 1000/- and remaining amount will be waived off. After paying 1000/- these peoples are not lifting my call and block listed. when i call customer care they saying that there is not such request records and asking to pay remaining amount.

Thanks,
Ramakrishna K

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6:56 am EDT
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Idea Cellular Idea 4G WiFi Hub

I purchased an idea wifi hub but have been facing some issues with it right from the very beginning. An authorised idea store from where i bought it doesn't seem at all interested in solving my problem.
I have sent many e-mails regarding the same but haven't heard from an idea executive yet. This is extremely annoying for a student to spend so much on such expensive devices and plans and get no desired benefit from them.
I wish to withdraw all my services from the company.
My email reference id is E1-[protected]
I will be forced to take a strict action against the company if i still don't hear from one of the executives.
My contact numbers are: [protected], [protected]

I have been waiting for more than a week now. I have already discontinued using your services. I hope the company won't force me to pay the bill which is due on 5th of may. Don't expect me to pay for the services which i was unable to use because of your pathetic management. I am all set to file a case against your company, i have all the proofs that how you frustrate your clients and waste their valuable time. I think now i should not only ask for my refund but also for a compensation for such poor services.

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ideacellular
, IN
May 31, 2016 9:09 am EDT
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Dear Customer,

As per your telecon with our customer service associate on 31st May 2015, we wish to affirm that your aforesaid concern has been discussed and Resolution has been Communicated For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

ideacellular
ideacellular
, IN
May 29, 2016 10:31 pm EDT
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Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

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1:02 am EST
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Idea Cellular Unauthorised charges

Dear sir
I am an subscriber of Idea Cellular and found repeatedly unauthorised charges .
As per reference My one cell no [protected], intimated by idea that your datapack has been completed on 19/02/2016 and extra charges are Rs 45.00 immediately I request to idea to close the data card and same has been confirmed by idea .On 22/02/2016 got massage from idea that your extra charges are Rs 645.00. When data card are closed how could it happen, repeatedly try to contact idea customer cell no response found.
Today I got the bill from idea with addition of extra charges as mentioned. Not only that when the cell is always at home town how could the charges in roaming.
Please intervene and do justice.
My correspondence with idea cellular are also listed below.
Regards
PRMishra
[protected]

On 19/02/2016
Idea Cellular

close the net pack in my mobile no [protected] or suggest other pack
Tx
PRMishra

Pradip Mishra
Feb 22 (9 days ago)

to Idea

Dear sir,
Regarding My Mobile no [protected] the data pack uses report as per your mail dated 19/02/2016 that extra Rs 40has been charged . Immediately I request you to stop the datacard and close the facilities, subsequently i got information from you that same has been done. Now today I got the mail that Rs 645/has BEEN CHARGED EXTRA.What is going on.
Tx
PRMishra
[protected]

Pradip Mishra
Feb 25 (6 days ago)

to Idea

You have yet not respond further today same mail of RS 645/ extra charged received..If it is the case I will not hesitate to drag idea in the law of court.
Tx

Click here to Reply or Forward
0.3 GB (2%) of 15 GB used

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1:03 am EDT

Idea Cellular Regarding excess monthly bills

Dear Sir,

I opted for the great I- 999 plan as it is customer tailored but I received a shocking bill of Rs. 12795.73 for July 2015 even when I used less than planned 3GB 3G data.in July as well in August.
I called Korba Idea People as well as customer care hundreds of times and even wrote numerous email to them . I DEMAND COMPLETE WAIVER OF THE EXTRA AMOUNT CHARGED TOWARDS MY ACCOUNT. Don’t understand why idea knowingly wants to make defaulters. I have already paid the normal bill amount that gets generated as routine bill. Pl close this issue urgently.
My bill never crossed Rs 2000 then why so called service of idea was allowed till 17th August, it shows cheating way of IDEA people.
I am deeply pained and frustrated because of insensitive and fraudulent behavior of IDEA. It will not be possible for me to pay such a huge amount because I am a serviceman and not using internet for idea. How am I responsible for a wrong bill amount and why should I pay for mistake in your side. And you are calling me to pay the bill. Is customer responsible for mistake on your side? Do you think customer should pay whatever amount you are telling. It is therefore requested to waive off my internet bill for which I am not responsible otherwise I will surrender my all connections.
My post paid number [protected]

Regards,
Dhananjay jha

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ideacellular
, IN
Sep 07, 2015 11:25 pm EDT
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Dear Customer,

We have thoroughly checked Idea account details and it is found that the charges levied in your bill towards GPRS are correct as per plan assigned. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

ideacellular
ideacellular
, IN
Sep 04, 2015 5:27 am EDT
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Dear Customer,

We wish to inform you that the matter is already being followed up and we will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

ideacellular
ideacellular
, IN
Sep 04, 2015 2:22 am EDT
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Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

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3:13 am EDT
Featured review
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Idea Cellular - No proper service and no proper response to the customers

My rental plan is 5GB plan after completion of 2GB i've getting a message that "your speed quota is over and your speed is now reduced to 10kbps".The same thing i was speaking to the customer car for 3-4 months.But there is no proper response from them and i asked them for a favor that without using any rental i was paying the amount since 3-4 months.So...

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6:43 am EST
Resolved
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Idea Cellular Not credited when top up through portal

I regret to intimate your irregularity in Portal online top up service, not crediting the amount of Rs.110/- Payment detail : BICD3579168758 Transaction dated 03/12/2014 for cell no: [protected]
dated 16:26:19. Request earliest resolution please @ your end.

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1:57 am EST
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Idea Cellular Passing fake information among the customers

I would like to bring to every one's notice that not choose Idea as your service provider. Because I got a call from some Idea representative saying that there is an unlimited plan of Rs. 799 (including unlimited calls to local and STD, Unlimited data, 1500 sms, and 1000 roaming minutes) and I have ported from Airtel to Idea to avail the same plan. Once the connection is activated I got to know that the above mentioned details are fake. How can he cheat customers with some fake information and make connection. I will be happy if some action is initiated by any means against this.

Thanking you

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pawan kumar shukla
, IN
Mar 26, 2010 3:40 am EDT

I have never activated but my idea prepaid no [protected] was activated with cricket alerts automatically by the company itself. They have deducted Rs. 50 on 23rd of this month. Very poor response from customer care.

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manoj kumar
,
May 02, 2008 5:42 am EDT

this companyhas pay me bad service.he cut my balance without information.he false me.his cutumer service is also tell me wrong.my phone bill is very coastl.they make not me sufficient.he poor gsm service.

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Rahul Sharma
,
Oct 10, 2007 12:00 am EDT

From last 2 months 30 Rs. Per month is being deducted from my prepaid balance on account of Caller tune (Not requested by me). Many complaints lodged against this in customer care time to time but all in vain. They are making me fool.

A
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akhlak
, IN
Aug 20, 2010 7:04 am EDT
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i have a idea prepaid connection no [protected], 15 or 16 days ago i have subscribed a dnd(do not disturb) service on my cell no. but serrvice in not activate on my no. my avtivation uniq no. is 1-[protected]. i am very disappointed due to this problem. so please look this matter...

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chhaviramsinghyadav
, IN
Apr 25, 2011 3:43 pm EDT
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start dnd

S
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sachinverma
, IN
Mar 29, 2010 11:48 am EDT

Name...: sachin
Email..: sachinverma0@yahoo.in
City..: ludhiana

Subject: net setter amt refund

dear sir,
i would like to draw your attention towards my problem. i have recharged
idea net setter. yet, till now the net connection is not provided. i have
also talked for it on their customer care, but they themselves get confused
over this issue. none have any knowledge on my matter.
instead of listening to my grievances they start giving me their ideas about
the problems. no one knows tries to understand the problem. i have also said
to please transfer my call to their senior, but no result.
in last they say that try such n such number that is for idea data card, "but
sir the number does not exits".

well my idea data no. is - [protected]
my phone no . is- [protected]
please take care of my grievances.
thank you.

yours sincerely,
Sachin Verma

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Pramod
, IN
Apr 23, 2009 2:23 am EDT
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Unlawful deduction/carges
My mobile no is [protected]. Without my consent, Caller Tune charges have been deducted from my account. I have naver requested to activate the same. Message is sent to me by ID-55456 .I strongly protest to this unlawful deduction in which no consent has been taken from the consumer. I request you to withdraw this facility otherwise I am compel to lodged a formal complaint.

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ketan
clearview, AU
Feb 28, 2009 10:56 pm EST

i m having idea phone from long time. since 1997. when idea was AT&T. now i live abroad. my friend regularly recharge my mobile but card i take it with me for privacy. now idea is disconnect my services even i rechage it proper time. mail me ketu1308@yahoo.com

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Parth
, IN
Feb 04, 2009 9:31 pm EST
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hi u all in admin office,

hi i m student of computer engg and i m in last sem, i want to show some detail of your product, but i m fail to understand your site. i m who is totally technical person and i m hard to understand your site so what about all customers...
u r most leading cellular company of india and u make evolution in gsm side internet surfing, i big fan of your company but u have lake resource to give me more information about your product, i also try to communicate with your customer service but they haven't more information about idea-netsetter. Plz help in this away.
have good day,
Parth Soneji

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BigBeHot
, IN
Jan 16, 2009 4:18 pm EST

I m Dr. P.K. Sharma from NOIDA, n I m getting regular problem in d Network of Idea Cellular. Since 26th Dec. 2008, I m having a lot of problems regarding d sudden Loss of signals n net work too . I had made so many times my Complaints on ur Customer Care n so many times I tried, even today I tried, ut every time I cd'nt talk to ur Customer care's executives, bcz. of ur POOR Signals n Net works. I m a Visiting Consultant of " APPOLO Hospital ", New Delhi . A lot of times, my Patients want to contact me, ut they ca'nt contact me, bcz. of ur Net work n signals problems n sometimes, I hav to contact my staff in Hospitals or my patients in emegency, even sometimes I hav to Discuss some of my other consultants too in emergency cases . So, I want to WARN U, either PROVIDE me d Perfect Signals n ur Net work or Take ur my all connections back. I hav 5 Idea Mobiles Connections, right now. If, u ca'nt make my Net work n Signals Perfect, then let me SSURRENDER my all 5 connections back to ur Company . I m not Happy 2 say u all these words, ut I m feeling very sorry to say 4 SURRENDER my all 5 Connections . Any way, if, it is possible n U may giv me d PERFECT Net work n Signals, then, I do'nt mind. Since last 5 years, I m d user of ur IDEA Cellular co. .
I Hope, U n ur company w'll nvr. disappoint me in FUTURE n dissolve my Problem immediately .

Dr. P.K. Sharma,
C.M.D. ( SHRI RAM HOSPITAL ) &
Visiting CONSULTANT to APPOLO HOSPITAL, New Delhi.

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8:44 am EDT
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Idea Cellular Sim Card not activated

Dear Sir,
I purchased an idea sim on July 6th 2013 and it is still not activated. The sim is verified but I am not able to recharge it, when i tried recharging it using a top-up card.
The number is : [protected]
Kindly, look into this issue and resolve it as soon as possible.
Thanks an regards,
Anila Ramesh K

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ideacellular
ideacellular
, IN
Sep 14, 2013 1:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer

We wish to inform you that the services for your Idea number have been activated. For further assistance, kindly contact to our Idea customer care helpline.

Thanks & Regards
Customer Care Idea Cellular

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Idea Cellular contacts

Phone numbers

+91 982 400 0198 +91 984 800 9198 More phone numbers

Website

www.ideacellular.com

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