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ICICI Bank review: money2india: read this before you use the service! 84

K
Author of the review
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I think everyone who is using or planning to use money2india service and the people responsible for running/ensuring service for this organization should read this.

I issued a check for an amount of GBP 1500 on 12 sep 07 from my Barclay's bank, Gibraltar to have the funds transferred to my bank account in india. The tracking number is M2L60306729. Everything worked well, funds were credited within a weeks time and amount debited from my Barclays bank.

As i was assuming or was under the illusion of icici being one of the professional financial institutions present in india and talking about the same to my friends in europe, they gave me a surprise. Funds withdrawn from my bank account in india on 16 october 2007 ( after almost a month )for an equivalent amount of GBP 1500 with the reason "refer to drawer". When i called up Barclays bank, nobody seems to have a clue. Now to this day, i have called up atleast more than a dozen agents, couple of supervisors and spoken to a manager in hyderabad (wahab ) who doesnt know where the funds are. Ultimately i am loosing GBP 1500 and willing to approach a legal authority in london unless they return the money either to my bank account in Barclay's or credit the funds back to my bank account in india. I have enough proof of the funds taken from barclays bank on 19th sep and no return till date. The document/bank statement updated till 1st oct has been forwarded to these guys on 16th oct.

They have assured to look into my case and asked for 24 hrs ( again, this story started 16th oct). I will keep this complaint updated and would notify everyone reading this forum. Till then i would suggest anyone using this service to make a decision based on my experience.

If i have a resolution soon, i will post my comments.

Thanks,
kamal

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84 comments
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a2a
, US
Aug 29, 2018 9:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

BEWARE OF ICICI MONEYTRANSFER! DO NOT USE THIS SERVICE. My TRANSACTION ID : M2A11414601 .
They say we receive info after 2 working days.. but it has been 20 days since i transferred money. They promptly deducted money from my bank.

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Mahabir Singh Bisht
,
Jan 16, 2008 12:00 am EST

I am a credit card holder of ICICI Bank also get the same under life time free offer. But ever month i got some charges of insurance premium which i have never applied. I don't know about Insurance Charges and all. At the time when I apply this card your Sales Executive told me this is life time free credit card he do not told me any other policy which automatic attach this card. So why should i pay to this Insurance Charges why?... Why?... Why?..

I called to your customer care several times to correct the billing amount and all the times they promised me to do that, but again there were no results. So, last time I called again to your customer care with the same request on 12.01.2008 and they took a new request no.[protected] and promised me to correct the billing amount.

So I request you please refund all the balance amount and please close this Insurance Policy as soon as Possible.

Credit Card No. : [protected])

with kind regards,
MAHABIR SINGH BISHT

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ak40170
, IN
Jul 12, 2010 10:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am an ICICI Direct customer and sell/buy mutual funds using my online ICICI Direct account. Recently I received a hard copy of the statement from one of the fund houses I had invested in using ICICI Direct which had incorrect bank details. When I wrote to fund house help desk, they informed me that incorrect information had been provided to them by ICICI Direct and they could not amend their records based on my complaint.

I have been following up with ICICI Direct for 3 months on this (since 11th April 2010). I have approached the helpdesk as well as the ICICI Direct branch here in Pune and provided them with all necessary documents but have not heard from them till date. At the moment I do not know who else to escalate the issue to.

Request you all investors to beware if such investment options especially when ICICI Direct has such poor customer support. There is absolutely no way to know what details ICICI Direct provides to the fund houses. It was a mere chance that I received a statement owing to which I came to know of the folly.

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janak p shah
,
Aug 10, 2008 9:45 pm EDT

dear
sir/madam,
i mr.janak p shah is not satisfied with your phone banking service because problem are not solved for last two to three months so please help me.you can check my transaction record of my payments i have not paid any of my due payments partly.
my credit card number is [protected] issue in 11/4 and my birthdate is 16/08/40 this is my veryfication
now i request you to solve this problem. in month of may transaction date 29/05/08 payment done for mtnl mobile (bill desk) mumbai ind amount rs.1198.00 was done by me online as i did not get clear reply by mistake i had entered the enter key 4 times and same was debited from my account.for this i had concerned the respected officers mr.gagan and mr.kaupin they said that your all entries will b reversed.confirming that we recieved bill amount of 5, 228.70.after receiving the bill we concerned with the above phone banking people, they said that your amount of rs2396 was by mistake printed, so ignore it and pay rest of the amount.so v paid rs2850.now v have received the new next transaction bill of rs4545.24 in which the above amount of rs 2396 has been included with interest charges rs312.64 & service tax 38.64, which v are not liable to pay.the same mater was talked on phone with the above mentioned two people & in reply they said that two transactions of your r in u r favour & two transactions r in banks favour so u will have to pay the full amount .please solve the mater because for this we went at andheri branch & they said that u mail this mater to customercare they will surely solve u r problem.so please solve the mater &if needed to whom should v meet for the same. please do the needful & oblidge.

thanking you,
janak p shah

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Ranganath
, IN
Apr 05, 2010 6:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi
My Credit card no-[protected] already settled my credit card outstanding amount in the year of 28-07-2008 (amt-4702/- clear amount ) but in CIBL report they mentioned "WRITTEN OFF", I am not able to understand ICICI bank behavior already closed all transaction with ICICI why the hell they have given my name in CIBL. Please help me in this matter..

Despairingly waiting your help.

Regards,
Ranganath Surpur
email id: rangnath_s@rediffmail.com
Contact Number: +91-[protected]

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Raghavendra
,
Jan 21, 2007 12:00 am EST

I cancelled my ICICI Lombard Loan Care Policy for my home loan. The policy (4043/0000002/ICICI/HL/0000605) got canceled on 30th Oct 2006 but I haven’t received the cheque till now. I called ICICI Phone Banking more than 20 times since then. Every time they ask me to wait for 2 more working days. Sometimes I get a different & more promising reply – ‘this time we are forwarding to customer care on priority’. One officer tells me cheque has been dispatched to my address. Another officer tells me it’s dispatched to Hyderabad’s office. The address they have is correct & I’m receiving my ICICI Lombard vehicle insurance related documents & others. I don’t understand why only the cheque is not deliverable. I appreciate if a higher official of ICICI Lombard looks into the matter for faster resolution.

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lokesh kannan
, AE
May 06, 2010 11:18 am EDT

Dear Sir/Madam

This is the worst bank i had seen in my experience with regards to customer service both in banking and insurance.
I am a NRI, last month (about 50 days ago) i have deposited 25000 INT to ICICI bank prudential .. but till now i am not sure about the money/ policy/ anything..
customer care response is money not deposited/ policy not created / policy created but not updated / new policy will be created very soon / etc.
So NRI's please BEWARE of depositing any money in ICICI bank . my suggestion is depositing money in ICICI bank is similar to similar to throwing some money in Toilets ... TOTALLY WASTE.
Contact me for further information with proof @ rkannan.be@gmail.com
Regards
Kannan

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Disappointed custmer
, IN
Oct 28, 2009 12:18 am EDT

Dear ICICI Management,
Through to this complaint, i want to move your mind on ICICI Bank ATM Branch "Kharar" near Chandigarh. The ATM of Branch Kharar not working from long time. I am facing problem from last three months. Every time when i reached for drawing money, returned disappointed. Reason is ATM not working. More over sad because their are no any complaint box and complaint no or notice for public complaint. Even mostly no Security Guard seen their who can mention the problem. Kindly do something, So public can get the benefit of ICICI BANK ATM.
I am not using others bank ATM due to some reasons. Once i have used others bank ATM and try to draw money 2200, but ATM give me 1700, but reduce my balance 2200. Now facing the problem due to using other bank ATM. If i use same bank means ICICI, possible problem not may occur. If come then it can be solve easy for the same using ATM and bank account. So this reason i am avoiding others bank ATM usability

Warm regards
Disappointed customer.
Branch kharar (Near Chandigarh)

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DAMANDEEP SINGH
, IN
Jul 15, 2009 2:14 pm EDT

I M HAVING ICICI MIRACLE CARD NO. [protected] LAST YEAR I HAVE USED THIS CARD BUT MY PAYMENT IS DUE TILL DATE NOW I HAVE SUBMITTED THE CHQ OF HDFC BANK RS 8000/- FOR FINAL SETTLEMENT . IN THIS LAST YEAR I WANT COLLECTION MANAGERS BUT NOBODY COMES TO ME FOR COLLECTION. SOMETIME I HAVE PAID MINIMUM AMT BUT WHEN I GOT MY STATEMENT LATE FEES CHRGS LEVIED TO ME EVERYTIME. NOW I WANT TO PAY FUL AND FINAL PAYMENT RS 8000/- KINDLY WAIVE ON MY LATE FEES CHRGS AND EXTRA CHRGS WHICH I HAVE BEEN LEIVED IN MY CREDIT CARD.YOU CAN CONTECT ME ON MY CELL [protected] OR ON MY EMAIL
rdgrover4ever@yahoo.co.in

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sanjeev gulati
, IN
Nov 01, 2009 4:18 pm EST

Hi,

I am crdit card holder for over 2 years, have never any late fee or finance charges on my account.

This started with one check # 676732 amount Rs 5730/-, this was been given to ICICI Bank by my wife for her credit card a year back.

The bank came up this month after a year saying this is been outstanding. we have spent hours on phone with the bank informing them the amount is already paid using the salary account which is my wife's account.

After many days this got sorted. the same day, i checked my statement at that time this was the outstanding on my account. my wife use her checks to pay off my and her credit card.

we called the bank, started again from the scratch. now they have come up saying, this amount was been paid to my wife's credit card and the same check was also reflecting on my cc. so they have taken back the charges and again they reverted the same in jan and now as this amount was never been outstanding and neither been used but still this has been paid as a payment so this is an outstanding i have to pay.

This bug me and have reached no conclusions.

now, i am attahcing below the response i have from the bank.

According to our telephonic conversation, the cheque (676732) payment has been mistakenly credited twice your credit card account 5176 XXXX XXXX 8006.

The following are the details of the cheque (676732) payment credited to your credit card account:

10/11/2008 CHEQUE PAYMENT RECEIVED, THANK YOU 5730.00CR
01/01/2009 CHEQUE PAYMENT RECEIVED, THANK YOU 5730.00CR

The following are the details of the cheque (676732) debited from your credit card account:

27/11/2008 CHEQUE RETURN 5730.00

03/10/2009 CHEQUE PAYMENT REVERSAL 5730.00

The credit and debit entries got nullified and there is no additional amount debited.

We confirm that, there is no additional amount debited from your credit card account as on October 16, 2009.

The following are the details of the payment credited and debited to the credit card account 5176 XXXX XXXX 5003:

27/11/2008 CHEQUE PAYMENT RECEIVED, THANK YOU 5730.00CR

03/10/2009 CHEQUE PAYMENT RECEIVED, THANK YOU 5730.00CR

09/09/2009 CHEQUE RETURN 5730.00

Hence, the cheque (676732) payment for the amount of Rs.5730.00 has been credited to the credit card account 5176 XXXX XXXX 5003 on October 03, 2009.

I would like to add, if this amount was never been used by me why there is been reflecting on my account and why i dont get a clear picture about my account. this is simply misleading and i have been harrased by the executive and the bank at all occasions.

Please help this get resolved.

Regards

Sanjeev Gulati
phonw - +91-[protected]

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Deepak Sharma
,
Jul 09, 2007 12:00 am EDT

I gave a cheque dated 29/06/07 for Rs. 3860/-(vide cheque no.000007)drawn on Bank of India payable to ICICI Lombard General Insurance co. Ltd. for renewal of my Private Car Vehicle policy no.3001/1523496/00/000 to their executive Ashwani k sharma(Mobile: [protected])) but till date I haven't even received the cover note for the same. My policy expires on 10 July,2007(i.e. Today) and my vehicle is still not insured for the current year. when I called up Ashwani he told me that he's left the job and gave me his bosses contact details. I also spoke with his boss, Saurabh Goswami(Mobile No: [protected])who assured me that he'll get the policy delivered at the earliest but I have yet to get the policy. I need to know as to who will be held reponsible if my vehicle gets stolen tomorrow. Does ICICI Lombard give a damn to check if the policy/cover note has been delivered to the customer after their executive collect the cheque. Why make such tall claims in the co. ads when you can't deliver.

I would like to caution the gullible customers against such fraudulent practices by company's like ICICI Lombard. Pl do think twice before buying any kind of policies from them.

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DD
,
Jun 13, 2008 6:59 pm EDT

ICICI is preying on the NRI's to make some quick money from their accounts.
First they require you to have a Debit card for online access and then charge you yearly fee for the debit card. Generally the debit card is useless for NRI's as you visit home once a while and in most places it cannot be used as a credit card (i.e. airline ticket etc).
The second way of making money is to cancel your online banking password if you did not access it for 6-months. Most NRI's do not look into the online banking account until a trip to India is planned. Once the password is reset then you cannot get it back by email or other ways except direct mail. They charge you Rs450+ for sending the new password to your US address (claiming as shipping cost).
BTW if you did not access your account for two years then your account is probably frozen as it was dorment for two years. ICICI Bank will send you all kind of junk emails for all the other products and services but will not send you reminder email before the account is frozen or the password is reset. Why will they send as they end up making money on top of the low interest they pay for your account.

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suragakumary
,
Nov 21, 2008 3:29 am EST

Dear Sir,

I have been settled in gujarat for 6months. my account no is [protected].my commission on polyholders isnot put to my account till this date.please conform me how many balance in my account.

Yours faithfully,
suragakumary.

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BHUDEV AWANA
, IN
Mar 02, 2010 6:46 am EST

sir bhudev awana is here now i am a helpless man but a honest person, i want surrender my finance car WHO IS IN DESTROYS CONDITION indica HR 51 W 8478 LOAN NO. LADEL [protected] PLZ TAKE IT SERIOUS

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chitra marian
,
Oct 16, 2007 12:00 am EDT

It is ridiculous and unbelievable that reputed banks such as ICICI has worst service.

Firstly, I fail to understand the kind of staff they recruit whose communication skills are worse to the core. Secondly, I am surprised if they not undergone any customer service trainings. It is now for 15 days that I have submitted my documents to ICICI bank for purchasing a two wheeler. As of now the first of all even the telephonic verification is not yet done. Every time I contact the ICICI personnel, it is the simplest answer I get "I shall call you madam" you wait for that call, I need to wait for ever. 15 days have passed no status update on the loan at all. You call the icici bank directly, he puts the blame on another person and again the answer is simple, give me two more days time. HOW LONG IS IT GOING TO CONTINUE, I DONT UNDERSTAND.

TODAY'S TECHNOLOGY IS SO FAST AND THE ONLY REASON FOR OUR COUNTRY TO FALL BACK ON THE GROWTH IS BECAUSE OF SERVICE INDUSTRIES LIKE THIS ONE

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Vipan Deep Singh Chowdhury
,
Aug 04, 2007 12:00 am EDT

First my complaint " Sent: Monday, July 16, 2007 5:59 PM"
To,
Manager
Customer Service ICICI

Sub:- Irritating marketing calls from your Tele callers.

I am Vipan Deep Singh Chowdhury, one of the customers with ICICI Banking section, Credit Card and Direct.com. I purchased a new connection with TATA INDICOM on Saturday 14th July 2007, and around 5pm in the evening the connection got active. And the worst part of the story is on Monday Noon at 12:18 pm I get a Marketing call from ICICI Personal Loan rep from [protected].

My Account No:- [protected]
Credit Card No:- [protected]
D Mat Account No:- [protected]

Can u imagine it is not even 48hrs in complete that u people started giving marketing calls. So Sick Yaar, I get marketing calls on my other Airtel number [protected] that is fine I understand you use it for business, but again it is not correct, But it is my mistake that I have used the number in my banking records with you people, but this brand new number never ever in service earlier, and a marketing call within 48hrs of activation.

Hardly 3-4 STD calls have been done so far, and no local call at all, so that no one can get this number at least for marketing purposes. But still a sick marketing call again. The number from which I got call is [protected]. I have formally launched a complaint with TATA INDICOM with a complaint number [protected] on 07/16/2007 at 12:59. If you can initiate an inquiry that is fine, I am still going to approach TRAI for a formal complaint against this. If you can respond in 48 hrs of this mail, I can still consider my decision.

Hope to read soon from you, before things go worse.

From A Irate Customer
Vipan Deep Singh Chowdhury
_________________________________
Reply received on " Sent: Monday, July 16, 2007 5:59 PM "

Dear Sir,

Your name and contact number have been updated in DNC(16/07/2007). TAT of 15 days required for dnc to get active.

Thanks & Regards,
DNCR Team
_________________________________
Next again " Sat, 4 Aug 2007 17:17:18 -0700 (PDT) " another mail sent reply still expected... Really don't know what they have to say this time...

To,
Manager
Customer Service ICICI

Sub:- Irritating marketing calls from your Tele callers.

After the E- Mail sent by me below, I soon got a call from you people assuring that I will not be getting any more call from your callers. That was really appreciated and expected from ICICI. The rep promised that ICICI needs 15 day as Turn Around Time for removing me from any of the calling lists(Banking, Credit Card, Loans,Insurance etc).

I said fine I can bear this inconvenience for another couple of days(15 days) and assured that after that no more calls. But I know that was a FALSE PROMISE/ COMMITMENT he is making. And after 15 day was over by 01 Aug 2007, soon I got another marketing call from your Personal Loan Dept. again, asking for my requirement in terms of Personal Loan. And that is sick again.

This time call was made from [protected] at my number [protected] on 3rd Aug 2007 at 1.31pm. NOW DO YOU HAVE ANY THING TO SAY ...? Any more Promises or Any more Commitments to be given ...?

Do you realize I soon started reducing my services with you people. Instantly I have have closed my D-Mat Account Services with ICICI Bank. And if this is not taken seriously then I do not mind closing my Banking & Credit Card services with you people. Do not think me as a helpless customer. Definition of Customer has changed now. It is you people who need us for your business, we are not at mercy of you people for services. There are many other Banking Institutes ready to offer better services Minus harassments. But I know that ICICI values customers and their problems, so

EXPECTING A REASONABLE ANSWER

I work in Night Shift with a leading BPO for US services. It means that is very important for me to sleep in the day time, when these sick Tele-marketing people call. If you check the time time difference between US and India you would find a difference of whooping 10.30 Hrs, means a core night shift for me. I am not asking any sympathy from your people as this is my job, but on the other hand I do not want any harassment from you people as this is your responsibility, as they use your brand when they call. Now that is why I have mentioned number they call from so that I have some base to talk about, because this is what you people need first to investigate the problem.

I will be waiting for your call before any formal complaint with concerned Authorities and ask for compensation and Breach in service (Do Not Disturb service) is made against you people. As you people you clearly this is against the guideline of Honorable Supreme Court. Please that this a Serious Warning.

(Reps do not Reply to this E- Mail, want a Responsible Senior Manager)

From
Vipan Deep Singh Chowdhury

I
I
ishaangulati
, IN
Sep 29, 2009 6:05 am EDT

To,
General Manager,
Credit Card Division,
ICICI Bank, Delhi.

Dear Sir,

Subject: Credit Card No. [protected]

This is in reference to above mentioned online credit card issued to me, Ankush Gulati, Proprietor- Pearl Impex, In 2006-07 i was issued a gold credit card by the bank and later on was issued another online credit card for making purchases on the internet. This complaint is in relation to the online credit card which bear the no. mentioned in the subject.

At the time of usage of the credit card, I was informed by the representative of the company through telephone about insurance policy which was available for zero premium for gold card customers. He stated that sir, you are our prestigious customer and our bank has offered a scheme specially for u against your gold card. He said our bank is providing an insurance policy, for which you don’t have to pay anything! I said no to him and said call me tomorrow. Day after, he called again and offered me same, and then I said ok if its for free then I’ll take it! As I don’t have to pay any money, a free insurance will no one refuse!

The card was used regularly by me and payments for the same were made to bank within due date. Later as the details of the gold card was leaked, I requested for the discontinuation of the same. At the time of the discontinuation of the credit card, I cleared the entire dues of the bank by visiting the Jhandewalan branch of the bank. The dues were cleared and the card was discontinued.

Within few months of the discontinuation, I was shocked to receive a statement of the said credit card indicating there was huge outstanding balance on the online credit card. I enquired the details from the phone banker, I was told it was towards the dues of online card which I hardly used amounting to Rs. 32, 000 approx. I further enquired about the details of the transactions, I was told that an insurance premium has been charged on the card for the policy which was issued to me stating that there would be no insurance premium for the same and is free! I informed the bank several times, even when I received a phone call from your recovery departments, I told them my problem, about the same, but no one paid concern to my complaint and the bank insisted of the payment of the entire dues. I informed the bank officials several times the issue but the bank did not consider my complaint genuine. Without any mistake from myside, my name was listed in negative credit history list in consumer credit information Bureau report, (CIBIL), which I received when I applied for another credit card with anther bank.

As a gesture from side, I approached the bank, and offered them my willingness to pay the dues of the bank to improve the credit history. The bank gave me a letter dated 20th October, 2008, stating that if I clear all the dues of the bank, my card would be re-activated and I will continue to enjoy the services of the bank. Trusting on the words of the bank, I clear the entire dues of the bank with total interest amount even after I was told that you can settle the amount and pay minimum amount to solve the issue! But instead I paid the full due amount and request for the re-activation of the card. But the bank did not consider my request and it went against its own commitment.

I don’t have any more dues with the bank. I have even made the payment of the charges by the bank which were illegally charged from my account along with full interest amount. The bank has even gone on to damage my credit history without any fault from my side and wrong commitment from the bank representatives.

Initially I have made all other payments to the bank. I now request you to issue me a new credit card as committed by the bank to me. Also remove my name from CIBIL black or negative history list!

I hope the bank will seriously look into the matter and give me another chance to enjoy the privileges of the credit card services by the bank.

Hope for a positive feedback from your side. .

Thanking you,

Yours faithfully,

Ankush gulati.

Email: ishaan_gulati@live.co.uk

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JOy.K.K
,
Jan 24, 2007 12:00 am EST

I have credit card of ICICI bank, which i was using for almost 2years. Once i got a call from ICICI Lombard and explained very nicely and attractively presented about their accident policy and was saying that you don't have to pay anything for this... etc. Me also was feeling good and asked them to send the policy documents. They started charging the EMI without sending any documents. Then i started calling ICICI helpline and they for few months i remember it was not reflecting in the bills and it skipped from my mind. But after sometime they have started charging again. Again i made call to customer care credit card and ICICI Lombard for the same. They assured that will cancel but next month they have stopped deducting the EMI and deducted some 7500 straight away from my account. Then i started writing mails they have agreed to reverse some but it was only some hundreds, and refused to pay. Which comes a huge amount now in my account. They have automatically debiting from my bank account, then i had no choice to stop keeping any money in that but i have lost some money cause i had some other insurance policies which was going well. I had to stop all this cause i feel cant trust them anymore and don't know how to get out of this. If somebody can advise please. Thanks.

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S.L.Jain
,
Apr 30, 2008 12:59 am EDT

Resp.Sir
I am having your petro card since last four years approx.and no. of card is [protected] and custo. ID No.1745726.Usually I got banks statement in the first week of the month. But in the last month I did not got any statement so I could not deposit the required amount in time. After long waiting I deposited a cheque of Rs.2000/-.without knowing any exact amount. Today I got last months statement and surprise that a latefees of Rs.350/- + Rs.43.26 as service tax has been charged while I am not at fault. A number of times I have requesated and worte the bank that MY MOBILE NUMBER IS NOW [protected] but bank never intimate on this phone.Since I bacame a petro card member of your bank I deposited the required amount before due date. Kindly confirm from your office that when you send the statement in the last month, and also confirm about the receipt of the statement.
I am not in habit the pay after due date by late fees. I am requesting you to kindly waiveoff the latefees + service tax charges and intimate as earliest possible otherwise I would not be in position to contiue your petro card.Regards, S.L.Jain

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Ashwani Malhotra
,
Aug 08, 2007 12:00 am EDT

type business location and detailed complaint

Type : The disputed account with ICICI Bank Credit Cards.

I am Ashwani Malhotra. R/O A -43 Asha Park, Jail Road, New Delhi - 18. I was using a card with ICICI Credit Card which was issued to me on the 1st August 2005, I registered a complaint in their Call Center for 03 Transaction (Disputed Amount Rs.45000) which i was not aware of, But instead of helping me to get rid of the problem they started adding Late fees and finance charges to it. I again called up the Customer care to get help regarding the same and they simply refused me by saying that you have exceeded the dispute time so now you cannot dispute regarding the same now and you will have to pay the amount. I have been making all the payments in time and the intentions are very clear to pay but i will not be able to pay the disputed amount and charges leaved on the same if any purchases left can be paid .I am now looking for a solution or you can say a help from you to resolve this issue in the presence of Honorable Ombudsman as they are harassing me now everyday by sending their executives who simply ask for money and not ready to listen and are abusive.

Also i want my name to be removed from the Negative database as i am not a defaulter its the bank who has declared the same and because of their fault i dont want to suffer.

On 25th April 2006 they sent their executive to my place who simply collected the amount which i owed to them for the transactions that i made which was a sum of 11300/-

In 26th July 2006 they again sent their executive with a new dispute form a collected a sum of Rs. 11310/-. What the executive told me that the dispute has been taken care of don't worry as soon as you fill up the dispute form we will investigate and take care of it.

Now they have started giving me threatening calls and harassing me while work. Beware!

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Gish
, US
Nov 05, 2015 11:00 pm EST

Same here in Australia too, $1000 went into thin air with the aid of ICICI. My repeated attempts to contact them failed.
Money2india account shows the fund has been credited to beneficiary's account. It's been 2weeks but nobody knows where the money is.
NO Customer service, NO responsibility.
I will be contacting FSA by next week to expose these scammers.
DO NOT use ICICI bank Money2india service if you want peace of mind.

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Dr.Vani Rao
, IN
Nov 01, 2010 4:52 pm EDT

I HAVE TAKEN ICICI PRUDENTIAL POLICY WHEN THE OFFICIALS PAID FREQUENT VISITS TO MY HOUSE. IN JULY 2010 AND AUTHORISED CREDIT CARD TO PAY THE AMOUNT. IMMEDIATELY THE POLICY WAS ISSUED VIDE NO.14264244DATED 31.07.2010. WHEN I ENQUIRED THE STATUS OF POLICY I WAS TOLD BY THE BRANCH THAT THE POLICY WAS WITHDRAWN. THE REASON BEING NON RECEIPT OF MONEY. WHEN I VERIFIED THE STATEMENT IT WAS DEBITED TO MY CREDIT CARD ACCOUNT. AND THE AMOUNT WAS PAID BY ME ON RECEIPT OF CREDIT CARD STATEMENT.
MY COMPLAINT TO ICICI PRUDENTIAL HAS NOT RESULTED ANY POSITIVE RESPONSE. I REQUESTED THEM REPEATEDLY WHY THE POLICY WAS WITHDRAWN WITHOUT COMMUNICATION TO THE CUSTOMER AND WHAT HAPPENED TO RS.50, 000/ AFTER REPEATED PHONE CALLS, THEY ADVISED IF I WANT THEY RETURN MONEY AT THEIR CONVENIENCE. AFTER KEEPING MONEY THREE MONTHS AND IF I WANT THEY WILL RETURN THE MONEY AFTER 7 DAYS. BEING A LONG STANDING CUSTOMER OF THE BANK, WITH ALL MY ACCOU NTS IN ICICI THEY HAVE NOT BOTHERED TO GIVE A PROPER JUSTIFIABLE REPLY. THEY ADVISED THEIR OFFICIAL WILL TALK TO ME. IT NEVER HAPPENED. STILL MY COMPLAINT IS NOT RESOLVED. I MADE IT CLEAR TO THEM THAT I NEED THE POLICY AND NOT THE MONEY AFTER HARASSMENT AND INCONVENIENCE. VERY VERY UNHAPPY ABOUT THE SERVICE.sTILL MY COMPLAINT IS UNRESOLVED.

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Priyankar Das
, US
Aug 03, 2015 1:12 pm EDT

I used money2india first time. And its very good. It seems above complaints were there when website was not fully bug free. Now its a good experience.

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palwinder
higheycombe, GB
Jun 09, 2015 6:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hi my name is palwinder maan i used this service also i sent my money 10 april 2015 from london to india but this money didnot reach in india after 70 days i dont know where my money is i called them 100 times to refund my money but after 70 days nothing happen my tracking num is M2N14357329 amont of money is 700 pounds i dont know when m getting this money back

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Nothing1
Abingdon, US
Oct 24, 2014 7:41 pm EDT

My account got debited on 21st from my bank .. today is 24th and ICICI still showing as 'money likely to be debited' .. I called to Customer service and confirmed that money has been debited and ready to credit . Does ICICI think we are not concerned about our hard earned money ?! Atleast please change the status in a day time ( i.e in 24 hrs ) ...

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Ramuk
, GB
Jul 31, 2014 6:14 am EDT

I transfer money2india on 28july but I got response today is different account name .i totally don't understand what the hell they are doing I use same account from 6months.

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SUFFER TRANSFER
, AU
Mar 31, 2014 8:58 pm EDT

Hi All,
very bad experience with ICICI money to india. Never use it unless you want a heartache.
Sent over $5000 from Australia to India, and no news of it even after 14 days of queries and complaints etc. Not sure why they offer such service without proper system in place. No one seems to be able to help me out till date. Have to repeat the whole story to new customer care rep each time. Managers seems to be too busy to attend to we poor customers.
Sincere advice: NEVER USE MONEY TO INDIA.

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Ameen Ansari
Levittown, US
Jan 23, 2014 2:21 pm EST

I had a plan to transfer $15000 to india and I need the money within a week. After reading this comments, I am dropping my idea to use money2india. I never use money2india and never recommend to anyone.

Thanks
Ameen

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imsm1
, IE
Jan 16, 2014 6:43 pm EST

It is with no doubt I have an clear impression that money2India doesn't care its customers. I have sent an email to nri@icicibank.com copying europe@icicibank.com with subject "Grievance Letter: Re: 00016a98S999V3S4:Identification DHL Courier Pick" on 10th Jan 2014. I have yet to receive a reply. Their service is hopeless. If I could I will move away from their service.

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suragakumary
,
Nov 21, 2008 4:02 am EST

Dear Sir,
I have been settled in gujarat for sixmonth.i worked in kerala as a advisor of iciciprudencial in pala, kerala. i had get only one year commssion only. second year commission not put to my account till this date.my account no is [protected]. please comform me how many balance in my account.

Yours faithfully,
suragakumary,

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Adrian L
, SA
Oct 09, 2013 5:54 am EDT

Also noticed that M2I rates are almost one rupee less per US dollar than market rates !

This is unfair tradepractice.

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Adrian L
, SA
Oct 09, 2013 5:49 am EDT

Really happy that I read this complaint! I was planning to use money2india provided by icici bank !
Thank God! I prefer spending some extra money ( very small amout more) to send a TT rather than us their service, which has no face or no one taking responsibility for lost funds! Pathetic ICICI BANK, stop being arrogant and help these people who r sendint their hard earned money to their families or for personal reasons. their money is their reward for their efforts! Return their money or provide insurance for it ! money2 India NEVER ! NEVER sending !

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v1994
tuscalusa, US
Jul 24, 2012 2:38 pm EDT

Hi Guys,
Be careful about ICICI, its run by some mafia leaders doing money laundry and drug dealings in India. If you transfer foreign currency with money2inida, they hold you money for months and will not respond to your emails or calls. Customer service guys don't even know where your money is gone. Do you know what they do with that money. Money laundry and funding some illegal activities.
I am not joking or kidding. thats what their main business. Banking is just a cover up. I am not sure why RBI is not investigating in to it.

Don't ever bank with ICICI, especially if you are NRI.

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Joe8251
, GB
Mar 01, 2012 3:32 pm EST

ICICI are the most unprofessional and they lack the quality to serve customers. They always make most of the transactions difficult for customers and indirectly ask us to do the work for them. I live in London and wanted them to change my email address from my profile, I spent an hour on the phone but did not get anywhere they recommend I download a form from their website fill it up and post it to Mumbai and then they will look into my case so that I could access my online banking.
When I asked to speak to some authority he said" the supervisor is in a meeting", where is customer service?

If you are thinking of ICICI in near future I would recommend please do not put yourself and your money through the most unprofessional, unfriendly and unhelpful team that represents ICICI.

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sreedharreddy19
, US
Dec 22, 2011 2:07 am EST
Verified customer This comment was posted by a verified customer. Learn more

I experienced same situation as Madhu Prakash.. ICICI Banking S***s

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sreedharreddy19
, US
Dec 22, 2011 2:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

i am also one of stupid people using ICICI NRI services, never ever use ICICI Banking services of any sort

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Hardik Lakhani
Melbourne, AU
Nov 26, 2011 11:13 am EST

Money2India is one of unprofessional service provider put there. I have transferred fund on 2nd of Nov - 2011 and its been a month they still processing my money. I don't know weather they want my money or they don';t have enough Indian rupees to credit into my acc.

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Dak A
, IN
Nov 06, 2011 2:54 pm EST

ICICI is a useless bank and the senior management is unprofessional. I am trying to deal with a delayed credit to my ICICI Bank account and their response reflects wrong facts, poor attitude, and low integrity. This is very shameful as I have copied ICICI's MD and head of remittance - but little they care. My friends use SBI and I am switching to it as well.

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Jay2012
Fort Lauderdale, US
Oct 11, 2011 11:23 pm EDT

It is unfortunate that ICICI has created a Maze where they themselves have been unable to get out of their own way. Although I am hopeful that they will improve their quality of customer care, I too am experiencing similar delays. Money was promptly withdrawn from my US account on the day I made the so called "Quick Transfer" request. It was October 5th and now its October 11th and they continue to list the status as "Likely to be debited". Not sure what that means. I can tell that the methodology in use is that of sitting on the money for a few days to collect interest until the customer complains and then fulfil the transfer request. What's worse is that their customer care is driven by paranoia with layers after layers of so called security. I am leaning towards contacting my local Congressman's office to look into this institution and I know that once an investigation is launched things will come to light. It is sad !

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Rajb2w
Aberdeen, GB
Sep 21, 2011 11:02 am EDT

Danger...Do not even go near ICICI.. I have transferred GBP 1600 on 19th of August and its 21st Spetember. And the funds are still not credited to my beneficiary account, nor are they returned. I have given 3 days notice to return the money. If not received I am filing a formal petition in court and with FSA.