ICICI Bank review: lying and cheating customers! 12

Hello Customer Service,

It has been almost 1.5 months and I have still not received my $7500 in my Yes bank account in India. I am a 5 year old customer of money2india and have been using this service quite regularly. Never in the past have I faced an issue of this nature. This is the first time. Unfortunately, the customer service that I need being it the first time is highly unsatisfactory.

It has been over 15 days that I have been back and forth with ICICI customer service and asking for my NEFT receipt and still no action has been taken. When I emailed to check in I was told not to even expect a response before 7 working days, that was Dec 10th. Now it is past that too and still no NEFT RECEIPT. I am unable to understand why it is taking this long for ICICI to provide a NEFT receipt for a transfer that is showing complete from your side for over a month!?

I would like to escalate this matter to a manager level customer service. And urgent response is expected.

Manya

Even im also a victim of the great money2india servcie.

I have been using ICICI money2India for 4/5 years and i trasferred some amount 2 weeks back and the request statsus is still "Request Received".when i wrote a amil to them they asked to send screen-shots and blah blan..i provided all the evidences what they asked and after that there is no mail from them..after sending out many reminder mails they dont even care to drop a single line mail stating what is going on.
Its really frustating..atleast they should care for their long-run exiting customers..if anyone has any info on how to escalate the issue to their higher management please let me know.

Sujata.

I have been using money2india for many years now. I don't know how many people know how money gets really transferred. One approach is a wire-transfer (power transfer) which uses swift codes. This I found was very cumbersome - you had to take a form to your local bank a and execute from there - but still you paid local transfer charges and not international. There is room for clerical error here since people manually enter the swift codes I believe. However, I have had success using this for many years.
What I found more efficient is the e-transfer which does not appear to use swift codes and less likely to have clerical errors. Of these, the expedited works very fast when the receiving account is an ICICI bank account (if the receiving account is my own account for some reason it is very fast) otherwise it takes 3-5 business days. This has worked flawlessly for me.

What I am not concerned or not worried about is the cost of a transaction - every bank makes money out of actual transfer, foreign exchange rate spread, and money transacting through their pipes for a brief period of time. American banks are notorious for making money all sorts of ways - if you ran the bank you would do the exact same thing. So for me that is part of the system- and don't want to complain about it. So ICICI bank's charges are ok for me right now.

However, ICICI has recently changed their online web site user interface and the recurring transfers have many issues which I'll post in a separate note

Hi

I did two transcation with each rs 200000/- on may 21 and 22, till now the money is not credited in my India account. I called up the Icici Bank customer care on June 3 to find about my transcation status, They told me that the transcations are on hold.

They arranged a call back from processing team on june 4 and said once the processing team calls ur transcation will be desposit in ur account. but they never called me. Till now I am just calll them, they are just saying it is under verifcation.
Every day they say sorry sir definitely will get call by tmr.. for them tmr never cums.

Could you please any one suggest me. what have to do to get my money.

Thanks in Advance

HI

YES, I DO AGREE THAT IT REALLY CHEATS REG CONVERSION VALUE

WHICH IS THE BEST WAY TO TRANSFER MONEY?

ANY SOLUTION?

I EVEN TRIED BY XOOM, THOUGH CONVERSION RATE IS GOOD, THE FEE IS MORE...SO USE IT FOR HIGH AMOUNT TRANSFERS

ICICI is the crappiest service to send money to india. I tried to send money to India a month ago, and the wire transfer to Canara bank failed saying the account number is wrong!, so i asked them to dispatch a DD to an Address i gave. Not the courier guy call up to my home and asks how to reach the address and he was directed properly. And then i dont know what happened ireceived a mail from ICICI customer care saying because my address was incorrect the DD is returning back to ICICI. What the hell is this, the courier guys must be out of mind inspite of getting proper directions(as if he is delivering the courier to some remote forest location) returned the DD to ICICI. The amout is huge >2.5 lakhs, i would have earned some interest on it. I am planning to file a fraud transaction. Dont go with this service.

ICICI bank is a fraud bank, The exchange rate on there website for $1 is
45.7875 and what they gave me today is 45.37 that is again 2 rupees less than market rate for today. That too they took 10 days for a 3 - 5 day transaction, They will deduct the money same day from your oversees bank and earn profit from transaction delays of 5 - 10 days.

regards,
Rahul Sahni

I have send many emails to ICICI customer care but i didn't get a good response the below mentioned email will give u a better picture

---------- Forwarded message ----------
From: harry santosh
Date: Thu, Nov 6, 2008 at 2:49 AM
Subject: Re: 'ICICICARE=[protected]' E-mail address is changed for # [protected]
To: customercare@icicibank.com

Hi Praveen,

Thanks for the response. Please understand why i send an e-mail got as i didn't get any good response from your NAVAKATHAN ICICI BRANCH. Hence i have send an email.
Please send atleast 1-year bank statement through a courier as i mentioned earlier i didn't get any statement from past 9-12 months. The below mentioned is mailing address.

Mailing address :- J. Santosh Ram
1-5-235 to 237,
Dhan Bazar,
Secunderabad -- 500 003

Phone number :- 040-[protected].

Please reply when can i expect the statement. Awaiting for response.

Thanks & Regards

J. Santosh Ram
Asst Manager Operations.

On Wed, Nov 5, 2008 at 8:00 AM, Customer Care wrote:

Dear Mr. Jedgum,

We request you to kindly confirm your communication address to assist you further.

Alternatively, you can call our customer care and place a request for the same to assist you further.

To check the customer care number we request you to click on below mentioned link :
http://www.icicibank.com/pfsuser/customer/cuscarenos.htm

Internet Banking user ID:

In case you do not remember your Internet Banking user ID, we request you to either call our 24-hour Customer Care or visit any ICICI Bank branch and get to know your Internet Banking user ID.

Internet Banking password:

We request you to apply for new set of Internet Banking password through any of the following options:

1) Call our 24-hour Customer Care and place a request.

2) Logon to www.icicibank.com site and follow the steps:

a) Under 'Login' click on 'Personal' on the top left of the page.
b) Under 'Internet Banking Login', click on 'Forgot Password'.
c) Click on 'Online Form'.
d) Fill in the requisite details to authenticate yourself
e) Click on 'Submit'.

3) Visit any ICICI Bank branch and place a request.

New set of passwords will be sent to your communication address updated in our records within eight working days. Internet Banking user ID will remain the same.

Incase you have changed your communication address in last one month, request for Internet Banking passwords cannot placed at the Customer Care.

We request you to click on below mentioned link to the Customer Care numbers of Indian cities: http://www.icicibank.com/pfsuser/customer/cuscarenos.htm

Note: The charges of re-issue of Internet Banking password of Rs 50.00 and service tax @12.36% applicable when you place a request through branch.

Sincerely,

N PRAVEEN KUMAR
Customer Service Officer
ICICI Bank Limited

ICICI Bank now offers 10.5% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch.

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
Subject: Fwd: E-mail address is changed for # [protected]

Hi All,

I don't have any user id or password to access web based statement. And i have never used it till now. As per the below mentioned notes you can not updated my email changed information. And you don't have access updated it ?

I need 1 years bank statement send to my mailing address which has my mailing address in because of the following reasons.

1) From the past 9-12 months i didn't get statements (earlier which i used to get through a courier company not sure why i not sure)

2) As a result right know when i am applying for passport they asking me for 1 year statement bank statement.

Please send my user name & password even when i am accessing the link i unable to see the completed statement with the mailing address.

Please call me if need at [protected]. Awaiting for your response.

Thanks

J. Santosh Ram

---------- Forwarded message ----------
From: Customer Care
Date: Nov 4, 2008 7:43 PM
Subject: RE:'ICICICARE=[protected]' E-mail address is changed for # [protected]
To: harry santosh

Dear Mr. Jedgum,

For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website, www.icicibank.com

We regret the inconvenience caused to you.

Please note that you can update your e-mail ID through Internet Banking.

Please follow the below steps:

* Login to Internet Banking with your user ID and password.
* Click on Select 'Account Statement by e-mail' on the left of the screen.

* Update the 'e-mail ID' column with your new e-mail ID
* Reconfirm your e-mail ID in the Reconfirm e-mail id column.
* Click on 'Submit'.

Alternatively, you may call our 24-hour Customer Care at [protected] or [protected] using your 16-digit debit card number and four-digit Personal Identification Number (PIN) or

We request you to click on below mentioned link to know the Customer Care numbers of Indian cities: http://www.icicibank.com/pfsuser/customer/cuscarenos.htm

Once you update your e-mail ID, we can send you the e-mail statements.

Your feedback will aid us in introspection and improvements in our processes. We assure you that such instances do not recur.

Sincerely,

Ayyadevara Sanjeev Kumar
Customer Service Officer
ICICI Bank Limited

ICICI Bank now offers 10.5% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch.

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail

-----Original Message-----

Hi All,

Please changed my E-mail address is changed please from santhosh.ram@ge.com
to harry.santosh@gmail.com. Please updated the same thing in your database.

I am not getting any statements to my mailing address till know 1 year ago was the last statement when i have received. Please requesting to send a throught courier i need last 1 years statement. Even i have been to Navaketeen building ICICI branch but not a good response. I called many times too much hold time. Please send me 1year statement asap

Please revert back for any further clarifications. Awaiting for your response.

Thanks,

J. Santosh Ram

From: customercare @ icicibank . com [mailto:customercare@icicibank.com]
Sent: Tue 8/5/2008 5:56 AM
To: Ram, Santhosh (GE Money, consultant)
Subject: Bank Statement from 01-07-2008 to 31-07-2008 for [protected]

"Please add customercare@icicibank.com to white list/safe sender list. Otherwise, your mailbox filter or ISP may stop you from receiving your e-mail account statement."

Thanks for sharing such a useful experience as i was thinking to use atlest once but now i am happy with my existing money transfer service remit2india atleast its providing good customer support and quality of work and better exchange rates

Money2India web site advertise that if we refer a friend both of us will get some free talktime from airtel. I referred a friend (unfortunately) and its going to be nearly 3-4 months that they did not sent any free calling card as they offered in their web site. We continuesly followed up with the customer care personalities (?) and they keep promising that we will be sending in 1 day 2 day 3 days on so onnnnnnn. It is really disgusting that such a big bank in India, that is incapable of recruiting customer friendly people in NRI division. Recently i sent some money to my parents and it is been 15 days that even the money has not reached their account. When i called the NRI customer care services (?), they always give irresponsible or a kind of vague reply. It is highly humilating that with some much hard work, leaving families away, we send money and these kind of people give a vague response to your concern. But during your office hours they call 100 times to request to open a NRI account with them. They do not keep up their words, they do not respond to your concerns.

I sent money to India from Japan. ICICI said its absolutely free from the intermediary bank to ICIC India and that I have to only pay the local charges from my local back to the intermediary bank of ICICI. but in the end I ended up paying the local charges in Japan and the internation remittance charges from intermediary bank in Japan to ICICI India. They deducted this amount from the amount I transferred. When I asked they said ICICI did not deduct,may be the intermediary did. I asked them then why did they promise as its free. They couldn't answer. I had the online chat transcript that I had with ICICI agent and I threatened them that I'll use this as evidence to sue them. Then after 1-2 months of fight finally they refunded the amount deducted.

Such issues do arise with banks like ICICI.I see this issue long b4.

In the future if you hav issues never ignore them.

Get a complaint lodged with RBI and claim for compensation as well...http://www.rbi.org.in/Scripts/bankingombudsman.aspx.

If you face any poor-service by banks ... register a complaint at...
https://reservebank.org.in/compltindex.htm

Thanks,
Jagadish