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2.3 523 Reviews

ICICI Bank Complaints Summary

171 Resolved
352 Unresolved
Our verdict: Engaging with ICICI Bank, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ICICI Bank reviews & complaints 523

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5:07 am EDT
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ICICI Bank fraudulent icici prudential insurance policy without my knowledge

Hi,

This is a serious complaint against fraudulent act of an ICICI agent M.ABDUL ALEEM (Agent Code [protected]). The ICICI Prudential Insurance policy was never intended by me but the agent took a ICICI cheque (No 00339) from me and filled the application form and signed it himself and submitted without my knowledge. I was shocked to see the ICICI Pru Pinnacle bond reaching my home. I have been cheated for 4.77 Laks. He took a checque from me saying that he will transfer money from one ICICI bank to another. According to this insurance, I have to pay this 4.77Lak for 5 Yrs which is beyond my status.

I want this policy to be cancelled immediately, action to be taken against the agent and I want my entire money back. I am ready to take any legal action against the agent and ICICI.

Looking forward to your reply immediately.

Details:
Policy No: [protected]
Policy Holder: A.BASHREER AHAMED
Agent Name: M.ABDUL ALEEM
Agent Code: [protected]
Agent Contact: [protected]

--
Regards,
Basheer

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ICICI Prudential
ICICI Prudential
, IN
Aug 29, 2012 10:40 pm EDT
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Dear Mr. Ahamed,

Our representative tried contacting you, however couldn't establish a contact. Request you to help us with your alternate contact number.

We appreciate your patience and co-operation.

Regards,
ICICI Prudential Life Insurance

ICICI Prudential
ICICI Prudential
, IN
Aug 27, 2012 5:43 am EDT
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Dear Mr. Ahamed,

We are sorry to hear your concern. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

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5:23 am EDT
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ICICI Bank nri banking with icici bank - beware if this is your hard-earned money!!

I agree with most of the comments and complaints for this private bank - ICICI India Limited - under this complaint board.

1. Their application to repatriate money bank to foreign country ( from FCNR / NRE accounts) - does not work. So, what does it mean, you put your money to the bank - and when you need it, they need all the crap details.
Customer service on 19th August 2012 - responds that they will reply by August 25th !
2. They'll charge you multiple time. I was amazed to see my previous bank statements that 2 times in a year they were charging for card. NRI's will never find any bank worst than this one.
3. Money2India: If you forget to check your bank credit amounts, there is a great possibility - the money will not be credited to your bank account automatically.
4. Customer service: is a joke
5. icicidirect.com : my cheque is lost or missed (intentionally?)
6. people who call you from some numbers, need your personal details. they may even approach you for the jobs overseas.

If this is your hard-earned money - and that you want to see it worked - keep yourself away from ICICI bank.. Online service, banking platforms which it seems - won't work when you need it.

National banks like State bank of India is best choice where you wont get any surprises!

Keep away from ICICI - best alternative is State bank of India.

Satyendra - Brussels

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Pradeep T
Epsom, GB
Jul 01, 2013 9:23 am EDT

I completely agree with you.
I have triggered a transaction to convert 4800 GBP to INR using ICICI Money to India.
They were holding my money for 15 days and telling some stupid reasons they gave money back to my UK account after troubling me a lot.
My loan account in India was due and I couldn't pay that on time because of ICICI.
Because of all these troubles I have undergone, ICICI offered £ 50.00 and additional 20 paisa more on rate to me on my next transaction.
Later again I transferred 4800 and they converted with very less rate. Less than Rs 2.50 from XE rate. Moreover I have not got the £50 and the additional rate of 20 paisa.
They will put a good rate in the website to attract the customers, and when they do the conversion, they will reduce the rate in the site and will apply only that rate.
Do not trust ICICI. I have been using ICICI money to India in last 5 years and I had a big loss and will never use it again.
Only on my last transaction I lost Rs. 14300.
Pradeep T

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ICICI Bank debited fraudulently

Subject: Fraud transaction from my Savings A/c No. [protected] of ICICI bank, Lokhandwala Branch, Mumbai, INDIA.
I would like to bring to you notice that in the month of January 2008 a sum of Rs. 52, 478.76 in two transactions, (One Transaction Code: BIL/[protected]/EBAY-PAISAPAY/[protected] of Rs. 28, 149.00 & Second Transaction Code: BIL/[protected]/EBAY-PAISAPAY/[protected] of Rs. 24329.76 Dated:11-Jan-08) was fraudulently withdrawn from my ICICI bank account and was transferred to EBAY-PAISAPAY/. I had made a police complaint (Cyber crime office) then and had also written to ICICI bank. ICICI bank accepted their fault and re deposited Rs. 28, 149.00, in my account and promised me to re deposit the balance amount. Then I contacted the Investigating officer of ICICI bank & Assistant Manager they confirmed that my account as well as several others accounts was debited fraudulently. I tried to talk to the Branch manager but he was not willing to talk to me. Next day the Investigating officer called me to assure that it was a fraud and my money will be returned. From customer servise also they assured the same that I will get my money back. But till today I fail to receive the same.
2nd time, in 07th September 2010, a fraud transaction (Transaction Code: BIL/[protected]/iciciverfy/NSP) of Rs. 11, 000/- has been transferred from my ICICI BANK saving A/c No. [protected] to Ms. Shaheena Sayyed. This payment is not been made by me but it has been fraudulently removed from my account and transferred to one Ms. Shaheena Sayyed.
3rd time, in 21th Feb. 2011, bank was debited fraudulently (Transaction Code:[protected]-LT-2-65) of Rs. 3912/- & other Rs. 813.97 from my ICICI BANK saving A/c No. [protected] without my knowledge.
I have registered a complaint (complaint No. [protected] dt: 08/09/10) (Cyber crime office) with ICICI bank but have not received any concrete feedback from them. There are lots of complain against ICICI bank with cyber police of Mumbai. They confirmed that they get lots of complain about ICICI bank.
ICICI bank does not want to take any responsibility. ICICI bank Irresponsibility: (On purpose as employees are involved in this) this kind of fraud is not possible without the help of ICICI bank employees. These private banks like ICICI hire morally cheap employees who do this kind of fraud with partnership of outsider and get away clean.Hence I decided to stop paying my dues on the credit card (Actual Dues: Credit Card no.:[protected] from sep. & oct.10 Rs. – 22, 683.36) and loan (Actual Dues: Loan A/C no.:LPMUM00012200475 from Aug. sep. & oct.10 Rs. – 21393.005) and the same have been conveyed to ICICI bank.
ICICI Bank recovery department persons are coming from October 2010 to my residence and creating nuisance. They have abused me and threatened to cause me bodily harm if I do not pay.
I have made several complaints to Versova Police Station. & I have also written letter to ICICI Bank through my advocate.
After that ICICI bank has sent me a legal notice to which I have replied though my advocate.
I want ICICI bank to refund all my money along with the compensation and hence there is no question of repaying loan and credit card dues.
Thanks & Best Regards,
Sajay Raut
G-2, Gold Crown CHS, 7-Bunglows, Versova, Andheri (W),
Mumbai-400061. MB: [protected] Email: [protected]@gmail.com

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8:43 pm EDT
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ICICI Bank non receipt of policy documents/card

Sir, My name is Nirmal Singh. I was opened a Health Insurance policy in your branch on 18 May 2012. Amount for a sum of Rs 6740/- has been debited from my account on 20 May 2012 of payment of policy. A message was received by us from your branch that your documents and policy was despatched on 23 May 2012. But till date no documents and policy was received by us. I was speak with your branch at Delhi about four to five times, every time they will give me reply that your documents will reached within this week. After two month documents was not recd by us. Pl give me reason for delay in documents and fwd my policy documents at the earliest. I shall be ever gratefgul for this act of kindness.

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8:44 am EDT
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ICICI Bank no acces to my personal fund.

ICICI was not able to deliver my debit card which was expiring on time.They delivered it after 3 days.The pin came after 4 days.And as of date still nothing works.In this country we have bills to pay.Credit rating for credit taken etc.Everything comes with a cost of penalty, fines, credit history.ICICI UK does not bear any responsibililty and only says Sir / Madam, accept our apologies, we have forwarded your complaint to india.They will look into the matter and adivice in 3- 4 working days.No responsibility, No accountability, No courtesy.Change your slogan to Irresponsible banking / Painful banking - Welcome to ICICI.

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ICICI Bank harrassament by the branch manager/ employee or 420 cheaters

respective sir,
ICICI Bank doesn’t understand that ‘People’ is one of the best treasures of the success of a company. Once you make an entry, you will be astonished by an amazing fact that ICICI Bank doesn't expect its employees to serve its customers. The problems and genuine concerns of customers are simply outsourced. One should not wonder that ICICI Bank gets the largest no. of complaints against it. Check Consumerforum website of the Government of India about the no. of complaints against this bank. Come here. employs false commitment and lack of knowledge about product shows a unprofessional attitude. they convince me to by gold from them in a higher rate than market by saying we have jewellery shop owners who will purchase in a good rate we will organise.and also take loan from us by depositing those gold for which your interest will be payable at the time of closing of loan.one more thing this is not a personal loan I deposited my gold for loan for which they cut higher processing fees and also interest of that processing fees for that month.I got the cheque book to withdraw the loan amount after 20 days but they dont support or behave properly to solve my requirement which they have told within 3-7 days you will able to operate.I have to wait for 20 days for my money which they putted in buying gold for there target.Does the bank will pay me yhe intrest for that.I have given 4 months interest just for a safe side, but due to some problem not able to pay the interest of last 4 month(as they told no interest required to pay) they called me and without any written notice and anything says that pay within a day or we will forward it for auction.I request them to give me some time and is there any letter or list of customers who are asked for such thing.They said yes but we dont show you, we will not give you time directly send it for auction and the manager said I have a buyer, he will take immediately but the price he says is 25, 400 per 10 gram which they sold me in 29, 000 approx-9 month before(27500 that day rate approx).The manager and staffs planed to take some profit by fearing me.they harass me full day for that………….any how I adjust from some where and manage.2nd issue-my son opened a current account to operate business, he requir higher cash deposits without charges, he paid 43000 approx charges in a month and closed the account disheartedly which the manager and the marketing staffs say s it’s a mistake from our side to don’t have the proper knowledge of the account you required-we will get back your charged ammount-waited for 2 month nothing happened .we are being a good customer all time we have 5 saving accounts and 3 cuttent accounts and promoted several accounts, we done high transactions, purchased gold, taken loan alwayes supported bank staffs for there target for a friendly jesture and now we are forced to close all the relations with the bank and will definitely look to withdraw maximum accounts with the bank promoted by us and others .we have been cheated all the time false commitment, maximum staffs don’t know about their loan, account and other products most of all how to behave with customers.I will definitely go for a legal action.
BASANTA KUMAR NANDA
[protected]
The Worst Employer Among Indian Banks.
ICICI BANK, CUTTACK ROAD, BHUBANESWAR, ORISSA
MANAGER-RAJESH DAS-[protected]
PRIVELAGE BANKER-SMITA-[protected]
SASMITA-
MARKETING-BISWAJIT-[protected]

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8:38 pm EDT
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ICICI Bank fraud in my atm card

Sub : Fraud in my ATM Card
Ref : Customer Complaind Request No. SR228185272 dt. 18.6.2012
And Police Station Mujesar Sector -24 Faridabad

Dear sir,

I am withdrawn Rs. 5000/- on 18.6.2012 at 12.47 PM therafter 12.50 PM Rs.11000/- again withdrawn by other person complaind is already given on 18.6.12 to Customer Care & Police Station but till date we have not received any response from ICICI Bank .

Matter most urgent kindly treat as urgent basis.

Your prompt action will be highly apppreciated.

Thabks & Regards

Indresh Kumar Gangwar
[protected]
Email ID : [protected]@yahoo.com

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7:43 pm EDT
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ICICI Bank nri money from sweden

I transferred some money from Sweden to India via Money2India.
The amount was wrong and despite asking ICICI to cancel the transaction, they had processed it and I wanted the transaction to be reversed.
I had to chase them since September until today and yet, the issue is not resolved.

Transaction id M2X11142338
The SR Numbers are
1.SR188954139
2.SR190437087
3.SR204366657
4. SR206466162

/Suneel Vasireddy.

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Update by Suneel Vasireddy
May 30, 2012 7:44 pm EDT

Sorry it was since September 2011 until today 31 May 2012..

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12:35 am EDT
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ICICI Bank harassment for recovery of one installment

My wife and me had availed of personal loans from ICICI Bank in July 2006. The installment for her was wrongly debited from my account as a result some of my other payments were rejected by the bank for insufficient funds. The mistake was rectified after much persuasion & I got an apology letter after I threatened to take action. Again after about couple of years one of the installments from her account was rejected by my bank for wrong entry of number. Subsequent installments were debited and now there is the issue of settling the EMI that was rejected for"technical reasons". The bank has threatened, used foul language on phone and has sent recovery agents to our place causing mental; harassment and torture. We approached RBI ombudsman but were directed to the Bank for settling. The Bank agreed to settle but has told us that credibility by CIBIL will be affected because of this as the loan will be shown to be settled by waiving off the dues (which was die to their mistake. I want to sue the bank for negligence & demand compensation.

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9:02 pm EDT
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ICICI Bank demat account no. in300183-[protected]

I have closed my demat account with you and all charges were paid in cash on 28.3.2012 at your Gorky terrace branch today I have received your bill dt.29.04.2012 towards annual maintenance charges for April 2012 to March 2013 whereas it was clearly stated by your Gorky terrace branch that the bill has been generated but no charges will be levied as the account is closed please see that the amount is not debited to my account as earlier you used to debit amounts from my account directly.

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ICICI Bank cannot add a payee - saying my mobile is not registered to recieve unique resitration alerts

I opened a savings account in Pondicherry, Lawspet branch. My Account number is [protected].
Right now I am in a country called Papua New Guinea. I struggling since last 10 days to add my wife as Payee to transact through Fund transfer. When I try to add her account in Add Payee - I just get error message popping out saying "Payee cannot be added because you have not registered your mobile to receive unique registration alerts". My wife went in person 3 times to the branch this issue, no use..

I am here in overseas and cannot able to fix this problem to add her account to send her money..

For the moment it is just the savings account to which my company will send my salary and I need to transfer from my account to my wife's one...but really dont know how to fix this irritating issue

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C Mahajan
, IN
May 20, 2014 6:26 am EDT
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please call to customer care and report your problem, they can solve your problem

V
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Vinay Durgam
, IN
May 20, 2014 6:15 am EDT

I am also facing the same problem "Payee can not be added, since you have not registered your mobile for getting unique registration alert ".

Please help me in urgent if you can fix it up.

Thanks

C
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C Mahajan
, IN
May 16, 2014 3:04 am EDT
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I am also facing same problem "Unable to add payee " payee cannot be added beacuse you have not registered your mobile to receive unique registration alerts.

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Rahul Hatzade
, IN
Apr 03, 2014 12:02 am EDT

When I try to add an account in Add Payee - I just get error message popping out saying "Payee cannot be added because you have not registered your mobile to receive unique registration alerts.
Please advise me what is to be done in order to get my mobile registered for unique registration alerts.
Kindly contact me on [protected] or rahul.hatzade@gmail.com
Thanks in advance .

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Vidya456
, US
Jan 06, 2014 4:10 pm EST

I am also facing the same PBS unable to add payee.can someone please suggest some solution to it.thanks vidya

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goyalayush57
, IN
Dec 11, 2013 7:31 am EST

I am also facing the same problem
My Account number is - [protected]
please help me as soon as possible..i hav
e also mailed you

S
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SwatiPatle
, IN
May 03, 2013 4:01 am EDT
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I have also same problem."Payee can not be added, since you have not registered your mobile for getting unique registration alert".
My account no. is [protected] .I got alerts for Debit and credit transaction, but how i got this message? Plz help me, how i fix this problem. Swati

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Sedhu
, IN
Dec 31, 2012 3:40 am EST

Me too Having the Same Probes... hw can i fix this Issue (Cannot add a Payee - saying my mobile is not registered to recieve unique resitration alerts)

K
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Kirti Garg
, IN
Dec 15, 2012 7:24 am EST
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I opened a savings account in Hyderabad, rajender nagar branch. My Account number is [protected]
I struggling since last 2 days to add my other non ICICI Account to Payee to transact through Fund transfer. When I try to add my account in Add Payee - I just get error message popping out saying "Payee cannot be added because you have not registered your mobile to receive unique registration alerts".
please advice me how to fix this problem to add my other account.

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Mini Jain
, IN
Dec 13, 2012 4:52 am EST
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Hi,
I am facing the same problem as rahul kumar even i use to get all alert related to my account transaction on my mobile number. Please suggest me what should i do.
Thanks in Advance

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ICICI Bank money not transferred

Hi all,
I'm facing hell lot of difficulty with the Money2India service. I transferred the money on 16th of April 2012 and asked them on 20th of April why it has not been transferred. They replied that they have not received money and asked me to send the snapshot of my transaction which I did.
On 23rd of April, I made several phone calls and sent mails and they called me saying that there is no fault on my side and they will soon rectify this mistake.
On 24th I got a call saying that they need the snapshot with my bank's name and logo which I sent and they promised to resolve issue in 1 working day.
On 25th of April, I sent an email and called again to get an update on my money but they haven't replied till yet.
I'm absolutely disappointed with this service and must say that this is not a way any professional bank will deal with matters like this. I know that people have faced these issues in past and still the condition is not changing.
Absolutely crap service. Don't use it.

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Update by Aditya_Belgium
Apr 24, 2012 8:47 pm EDT

Hi all,
I'm facing huge troubles from ICICI Money2India Europe service. I transferred 5000 Euros to my Indian NRE account on 15th of April.
16th of April money was debited from my account and was sent to the ICICI Frankfurt branch.
On 20th of April I sent a mail that my money has not reached and they asked for information and the snap shot of my transaction which I provided.
No reply till 23 of April and then I made a phone call where they told me that they will ask somebody to call back within 30 minutes. After 2 hours, I made a call again and they finally called me back saying that fault is not on my side but they have made a mistake and will rectify it soon.
24 th of April, I wrote 4 mails and made two phone calls again and they called me back saying that they now need a snap shot containing the logo and name of my bank which I sent and they promised to resolve the issue in one working day.
25th of April, there is no update from their side and when I called first time they said "We can't do anything wait for 24 hours for a reply". Next time they said, I will be getting a call back in one hour.
I'm absolutely pissed off with this service and wish that I had not used it in first place. Absolutely no regard of customers. They are just harassing people. If they can't provide service then may be they should stop it altogether.
Aditya
(adityasinghmalik@gmail.com)

Update by Aditya_Belgium
Aug 11, 2012 10:31 am EDT

Hi ICICI guys,
I really don't think there is any point in writing to you. You are plainly hopeless. I got a call from your Mumbai office that problem was with your Frankfurt branch and they had somehow messed up with the SWIFT message. Also your customer care sucks. I'm done with you and have pledged to never use any service provided by your company. SBI does a fantastic job if you want to send money to India. Takes only a day and are completely reliable. Maybe you should just shut down this mummer's farce and not torture people. What is worse, your managing director and the higher hot shots claim to answer any complaints in 48 hours. When I was having this problem I put them in cc, and there has been no reply till this date.

Update by Aditya_Belgium
Apr 24, 2012 9:41 pm EDT

Thanks a lot for the information. I have sent them the screen shot yesterday and it's only 250 KB so that's OK.
Regarding the call to them, the thing is that the customer care number is not reachable from Belgium and each time I call their Indian phone number and ask the information to be passed to the Money2India cell.
Till yesterday, they were happy to forward the calls but today they were very reluctant to do this.
If you have some other information in this regard, kindly let me know.

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Anonymous_Belgium
, BE
Mar 23, 2016 6:45 am EDT

Money2India is such a ### service. They should ask following question them selves :

Will they allow to keep their money in the customer accounts for free for just 1 hour ?
Are they allowed to keep customers money in their accounts for 3-4days for free ?
Are they sleeping with their farther or mother publicising 24/7 support and not responding to customer emails ?

I would prefer click2remit insted of Money2India. Though they take 2 working days but they are accountable & responsive towards customer.

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Sharma H
, BE
Aug 11, 2012 7:06 am EDT

Hello,
It happening with me also. First they told to wait for one day and the weekend came. After that I recieved one more mail stating to wait for Monday and then it went upto 2 days waiting period. Still, no clue of the money.
Any idea of any legal action against ICICI Europe Money2India?

U
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UditJain21
Bideford, GB
Apr 24, 2012 9:18 pm EDT
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Hi Aditya,
I have recently gone through with the same problem you are experiencing right now, but mine has been resolved and the tips i can give you is : make sure that attachment size is less than 1 MB, once you send tht mail, call them within half an hour and ask them to check whehter they have recieved your email with attachment. Once its been affirmed then it will be transferred with 2-3 days
Hope that helps.
If not mail me at uditjain21@gmail.com for further queries.

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ICICI Bank delay in process, customer care helpless

Hi Ya,
I made a power transfer request on 29th March, the money debited from my UK account dated 4th April, and i am still waiting the money to be transferred to my ICICI Bank account. keep on calling customer care but to no avail, sent many mails to nri:@icicibak.com, they never reply and when i call customer care they tell me they have not received any emails. how can that happen, they are real shambles, i am feeling so helpless, can someone help me out or give me suggestion

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Update by UditJain21
Apr 24, 2012 9:22 pm EDT

Hi Guys,
just to let you know that my matter has been resolved, the key is the attachments you send them should be less than 1mb and make sure they receive that email. once they confirm it, then the money can be reached with2-3 working days.

Update by UditJain21
Apr 13, 2012 1:10 am EDT

sorry i mean sent it to nri@icicibak.com

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Aditya_Belgium
, BE
Apr 24, 2012 9:39 pm EDT
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Hi Udit,
Thanks a lot for the information. I have sent them the screen shot yesterday and it's only 250 KB so that's OK.
Regarding the call to them, the thing is that the customer care number is not reachable from Belgium and each time I call their Indian phone number and ask the information to be passed to the Money2India cell.
Till yesterday, they were happy to forward the calls but today they were very reluctant to do this.
If you have some other information in this regard, kindly let me know.
adityasinghmalik@gmail.com

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Aditya_Belgium
, BE
Apr 24, 2012 8:55 pm EDT
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I'm also facing a similar problem.
I transferred 5000 Euros to my NRE account using money2india service and the money was debited on 16th of april.
On 20th of April I wrote an email asking them why money has not been transferred till now and they asked for my account details and snapshot which I provided.
No reply till 23th of April and I made two phone calls and wrote 4 emails and they called me back saying that there is no mistake on my side and they will soon fix the problem.
On 24th of April, I again made two phone calls and wrote couple of mails and they called me back saying we need snapshot with bank's logo and name and once you provide that we will settle matter in 24 hours.
On 25th of April I mailed and called them again and they said we will get in touch quickly.
I'm completely pissed off by this service and would never again use it. They don't respect their customers and use funds for I don't know what.
Aditya
(adityasinghmalik@gmail.com)

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ICICI Bank signature fraud and misleading services to nri

dear sir/ madame icici bank representaive at mumbai branch deliderately mislead you to invest in insurance products when in front they present like mutual fundsand even forge your signature.The paper work is sent by the insurance company to local adress and it never reaches you so if you want to cancel or change any descrepancy you have lost time and later if you cancel or there is lapse in payments since paper work never reaches in usa your money is lost.
The nri representatives who call in usa claiming to tell you they will help cannot help with any of the products, asking to do that when you go to india and as it happened i went after 2 years.
THe nri representative mr nelson and their branch manager mr prasanth shetty is a complete fraud they even forged my signature for a product which was never presented at time of visit.
when complaint wes made to their icici prudential that they never sent paper work since 2 years they stated they never dispatch paper work overseas, this tells you that the nri reps mr nelson. ms sarah credo knew that paper work will never come to us the paper work will be null and void due to non payment of installments. for 2 years i never knew where my 5 lakhs was invested till 2 weeks ago when paper work was brought from india addrees. we were shocked that both products were life insuance products.
they are very clever and very sweet in front and stab behind your back. i have all proofs of communcations if needed for investigations.

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ICICI Bank current account debited by the bank without balance & without authority

On a sales tax authority instruction, the bank not only debited the 40k available in the account, but debited the account by 252k taking the account to a negative balance of -212k without any intimation or notice to the customer. The current account was a normal one with no OD facility & hence without any authority to debit the account to negative balance.

Since then, the bank has been sending daily SMS to the customer & harassing him to regularize the account.

Can a bank take such action without informing the customer?

Please suggest.

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Shilpa Babu
, IN
Jun 04, 2014 3:43 am EDT

Hi,

Even I have experience the same action by ICICI Bank, where they have penalised 2500 Rs without an intimation. Its not correct to charge this amount.

Is there any way to know, the legal and the correct procedures.

Thanks & Regards,
Shilpa Babu

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10:50 am EST
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ICICI Bank unethical and unproffessional apporoach to trap / behavior with the customer

Proposal / policy no: [protected] / [protected] / [protected] for issuance of policy (Icici pru guaranteed savings insurance plan)

To,

The icici prudential,
K-3, brahm dutt tower,
6th floor, sector-18, noida

Pproposal / policy no: [protected] / [protected] / [protected] for issuance of policy

Dear sir / madam,

We shall request you to take note of the following facts:

1. Check number 649984 dated (Cleared on 18-02-2011) for rs. 25000/- drawn on idbi bank account no: [protected] was personally collected by r. K singh (Mobile: [protected]), who pretended himself as icici manager.
2. Other formalities like various test and examination was carried out at the specified lab at new delhi however, results were not made available by the lab to us. Immediately after the examination at the lab, this was communicated to r. K singh.
3. After considerable time, icici issued a check for rs. 4188.00 with a pretext that some formalities were not completed at our end but not clarifying the details of pending formalities. Also we confirm that, neither the check, issued by icici, has been got encashed by us nor going to encash the same at any point of time.
4. R. K singh, when contacted, was absconding and not receiving the calls at his mobile: [protected] however, one fine morning somehow, he was caught when he received a call from me, dialed from a different number altogether.
5. R. K singh was then made aware of the above development by the time validity of check, issued by icici got expired and another check for the same value was personally got collected by r. K singh to get the other formalities completed for issuance of policy.
6. On the same day, check number 693217 (Cleared on 06-07-2011) for rs. 4188/- drawn on idbi bank account no: [protected] was again personally collected by r. K singh on the same day
7. Thereafter r. K singh is again absconding and not receiving the calls at his mobile: [protected]

In the light of the above facts, I shall request you to refund us the total amount paid to icici amounting to 29188 (Rs. Twenty nine thousand one hundred eighty eight only) with interest and close this on as is where is basis without further discussion in this matter.

Account payee check must be issued in the name of sadhna kumari or may be got transferred directly to idbi bank account no: account no: [protected].

Note: in case icici has any reservation in paying the interest, I am ready to forgo under duress and you may just pay the principal amount.

Thanking you,

Sadhna kumari
Sfs flat no: 15-f, sector-7,
Jasola vihar, new delhi – 110 025
E-mail: [protected]@rediffmail.com
Ph: 011-[protected] / [protected] (Cell)
[protected] (Alternative cell)
Encl: photocopy of idbi passbook indicating

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ICICI Prudential
ICICI Prudential
, IN
Aug 01, 2012 2:08 am EDT
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Dear Mr.Singh,

Is there anything we may assist you with? We request you to help us with your concern along with your contact/policy details to assist you.

Alternatively, you may also post your concern along with your policy details on http://www.iciciprulife.com/ipru/GrievanceRedStep.jsp?step=2
Request you to quote the reference number 011451_b1 whilst sharing the details. Post receipt of the requirement, our representative will get in touch with you within 48 hours.

Regards,
ICICI Prudential Life Insurance

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AKSingh
, IN
Jul 27, 2012 10:51 am EDT

ICICI pru can never be customer friendly, they are robbers

ICICI Prudential
ICICI Prudential
, IN
Feb 24, 2012 5:28 am EST
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Dear Ma'am (Sadhna),

We understand our representative has contacted you and resolved your concerns to your satisfaction. Accordingly an email communication has been sent to your registered email address.

In case of any further assistance, please contact us on our toll free number [protected] or write to us at lifeline@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

ICICI Prudential
ICICI Prudential
, IN
Feb 10, 2012 9:52 am EST
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Dear Madam (Sadhna),

We are sorry to hear your experience. We have taken a note of your issue. Someone from ICICI Prudential will get in touch with you in the next 4 hours.

Regards,
ICICI Prudential Life Insurance

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ICICI Bank - unable to confirm payee while abroad

Hi, I want bring to your notice about the pathetic operations at ICICI Bank. I have an ICICI savings account in Kukatpally, Hyderabad Branch. I came to USA on a professional assignment. My mobile number (India) registered with ICICI is de-activated and there is no means for me to receive the URN or OTP! It is quite strange to learn that, the phone...

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ICICI Bank regarding cheque book

I have saving account in your icici bank at rawatbhata, distt-chittor garh (Raj). My saving account no-[protected]. During on line apply for cheque book request through net banking it is not accepting my request, a message is come on screen that account is not configured for cheque book in the system, contact branch for this facility

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ICICI Bank money transfer scam

Hi people,

Wanted everybody about this service that I used and is a total Scam, for transferring money overseas. It's called MONEY 2 INDIA, from ICICI BANK, they have a website that you enroll, and they ask you to ad personal info like bank account and SS#. I did and I set up a transfer. I been waiting over a month and they dont do it, the only reason i find is that the are a BIG SCAM!
I called 20 times, I spent probably 10 hours at the phone, and nothing is going on. I requested my bank to get the funds back and with my lawyer we are hoping to solve this but just wanted to warn you, stay away from ICICI BANK AND THEIR SCAM CALLED MONEY 2 INDIA.

If yo have questions please let me know!

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Update by indio16
Jan 03, 2012 3:06 pm EST

I already did sir, i sent probably;y 10 emails to nri, headnri, care, everybody. Transaction still not done! And no solution, all your replies saiy "thank for your contact, we will follow your case and contact you in 5 days", and they give me a Service number... guess what I have 4 service numbers, all useless SR206795352, SR207254080, SR207773059, SR208111909

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12:20 pm EST
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ICICI Bank customer service sucks

Cici bank money to india sucks!

They provide the worst service I have ever seen. I've been in business doing transactions for over 10 years, and I never lived something like this before. It unreal, I transfer money 1 month ago and the transaction has not been completed and I keep calling and customer service say the money is in another department, and that they will call back, etc etc. I have 3 service request numbers dont know what they for cause they dont do nothing! Look at the board they are full of complaints, wish I looked at this earlier!
They are full of crap please stay away from icici bank and money 2 india or have your layer ready!

Read full review of ICICI Bank and 1 comment
Update by indio16
Dec 29, 2011 12:08 pm EST

ICICI BANK MONEY TO INDIA SUCKS!

They provide the worst service I have ever seen. I've been in business doing transactions for over 10 years, and I never lived something like this before. It unreal, I transfer money 1 month ago and the transaction has not been completed and I keep calling and customer service say the money is in another department, and that they will call back, etc etc.
They are full of crap please STAY AWAY FROM ICICI BANK and MONEY 2 INDIA

Update by indio16
Jan 03, 2012 3:15 pm EST

The email should be:

DONTCARE@ICICISCAM.COM

People in US be aware of this!

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Aditya_Belgium
, BE
Apr 24, 2012 9:01 pm EDT
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Hi,
I have the same experience with them/ "We are contacting our business team and will let you know shortly" is their standard reply. Completely rubbish service

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ICICI Bank contacts

Phone numbers

1860 120 7777 1800 200 3344 More phone numbers

Website

www.icicibank.com

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