ICICI Bank review: cash deposit in packet 72

This is to bring to your notice the struggle and inconveyance which the customers are facing in getting delivery of their alloted TATA Nano Car.

I had booked Nano online through ICICI with great enthusiasm. I was lucky enogh to get an allotment in the first lot, July-Sep09.

When i processed my documents with ICICI bank well withing the time frame.Since then, i have not got any response from them on my application status, even though i have been chassing them them on daily basis. Now after 10 days when i finally got hold of their guy over phone, he says they will not convert booking loan into auto loan.

I really doubt if they were actually interested in converting this loan into auto loan in the first place. They asked me documents as if i was asking for a 1 crore loan. Anyway, i still provided them whatever they demanded for. But since then they never got back to me after that, proved that their intentions were not right.

I would say that i have been literally harassed by them. I wonder why they actually agreed for booking amount. May be they thought of earning a huge interest amount on the basis on just paying booking ammount.Now that they have filled their pockets, they want to get out this.

This has been a very bad experience and you definitely need to escalate this matter for the sake of customers and customer satisfaction.

I Made Transaction with TATA AIG Insurance (for 3900/-)on last Year 2017 with ICICI Credit CARD. AS Per Norms, If i was not interested they will revert back all the money, which i paid to TATA AIG, It Was not Happen, So i canceled My ICICI Credit Card Immediately. on Sep 2017. On the same day where i applied for the Cancellation 23, 374 rs is credited into my ICICI Credit CARD.

ICICI Bank canceled the Existing CARD & issued a New CREDIT CARD. I was started using New ICICI Credit CARD. In Mar 2017 the amount 23, 374 got debited without my permission. I made a compliant against it. they had taken more than 4 months to resolve and making interest charges on the amount.

At last now they are saying that I have to pay all the money, my Question is, With out my permission How they debited the such huge amount on favor of TATA AIG. even after canceling the Old Card

What are the Steps i can take against this fraud!

Date: 15/04/10

I am Narender Singh having Icici credit card no. ...8001, regst. Mobile [protected]. I have 30, 000/- limitation in my credit card for purchasing. In that I have already activated an insurance policy so I have 27415/- limitation of purchasing. On 09-04-10 I called Customer care and asked him my maximum limit of purchasing he did confirm me the same amount(27, 415/-). Further I told him "I am going for purchasing of laptop amount of 27000/-". he replied yes you are allowed and you can purchase today for this amount. After that I went Nehru place, it is 40 km from my house, for purchasing laptop.

There the merchant swapped the card for 27000/- but he got an error of decline from Icici bank. I called customer care again about 5 pm on 09/04/10 and asked the problem. He replied me " You are not allowed for this transaction". I asked why I m not allowed though that amount in my limitation & I did confirm before purchasing. He did not give me satisfactory answer. I asked him to transfer my call to your senior. I asked him the same question "why I m not allowed though that amount in my maximum limit and I had confirm it before coming here, far 40 km from my home". He misguided me about half hour and I did not get my question’s answer. I asked him to transfer my call to your Manager. I asked the manager(Mr. Parmod, Senior Manager) the same quotation. He replied me that you have penalties in the past that is why you are not allowed. I told him that I had cleared all the amount of your bank before & I did confirm before coming here 40 km from my house. He accepted mistake of his phone baking officer.

I asked him if I had penalties in the past then now what is the new amount limitation of purchasing of my card. He replied me “ I don’t know & I cant tell you, it will be clear on swapping of card”. He was not sure what is my maximum limit of purchasing on card.

So I request you to give the solution of following equations...

1. Will Icici Bank going to take action against the phone banking officer whose mistake admitted by the manager(Mr. Parmod).

2. If you had decreased my maximum limit then why Icici bank did not inform me. If you had not decrease the limit of my card then will icici bank going to take action against the manager.

3. What is maximum limit of my credit card and what amount of purchasing I can.

Contact me:

Mob: [protected].
[protected].

I have a vehicle loan from ICICI Bank and recently I missed paying an installment as I did not make the transfer from one a/c to another in time. I have paid every previous 8-10 installment/EMI.

A ICICI Bank staffer calls up a few days later on my home phone number not my mobile, speaks to my mother and informs she has called as a loan amount was not paid - this is discussing my account to a 3rd person with no care in the world.

No privacy, no data protection and no sensitivity, she then calls me on the mobile and informs me she told my mother, I asked for the final settlement figure which she refused and said sorry, I told her I would be taking action as she has contravened the Data Protection, she says sorry you are becoming angry, please forget it - we are trying to help you!

I wanted to open an a/c with Icici which i will be using for online trading purpose from the last 17 days my a/c has not been activated, this is the worst service provided by any bank to me. The customer service is worst. One representative will tell me something and other will tell some other thing i m just round and round no one is listening to my complaints, i m moving to Customer Court against ICICI, if anyone planning to open an bank a/c never open with ICICI worst service.

I made ICICI Credit Card in the month of December 2017, icici bank called me within few days regarding verification and asked are you interested for icici lumbard insurance, i rejected same time. I got first bill in the month of january 2017, in that bill they deducted the premium amount same time i called and request him and discussed i did not accept your any insurance facility so why should i pay. They said ok i am cancelling your policy but they did agian in next month again i called and same discussed, next month again they charged and again i called they said i am cancelling same time i said please give me my request no and to cancel this policy from 1st day they said yes this will be cancelled from 1st day and you are not liable to pay any amount.
Bank this mistake is doing in same month till date now they are harashing me by icici credit card department, settlement department, insurance department and recovery department. What will i do. I am just requesting you please settle as soon as possible if any thing is wrong with me the icici is responsible.

To,
HR Manager,
ICICI BANK LTD.
I have tender my resignation letter for better Career Prospects. During the service, I got beneficial support from colleagues, seniors and others in the organization. I due respect the fruitful relations I enjoyed with this esteemed organization. The memories of my tenure with this organization will be treasured forever.
I have given my resignation letter on 30 sept 2017, after the working hours. Please clear all my dues i.e Full and Final settlement and issue me all the necessary certificates for my career.
But till date my F /F & PF amount dues is not clear.I am again sending my details for your ready references.
Name: - Rak[censored] Mahajan
Designation: Sales executive
Employee code:- C 17608
Location:-Sanjay place brach, agra
Joining Date:-01/09/07
Releving Date:-30/09/08.
I therefore request you to send me status.
Waiting for your favorable reply.
This is for your information and necessary action please.

Regards
Rak[censored] Mahajan
[protected]
Email id- rak[censored]_mahajan2007@rediffmail.com

I have applied for an ICICI bank Fixed Deposit for Rs 20, 000 on 26th october 2017. The applcation number is 428178. An ICICI bank executive came to collect the Deocuments from my office on 26th. I gave a CHeque Payable at UTI bank dated 1st Nov 2017 and i was told by the executive that the FDR would start from the day my Cheque is cleared fom the bank. After a Lot of delay I finally got my Card which would identify my Fixed Deposit. No intimation was made by the respective bank about the Fixed deposit number and other details.
I called up customer care so many times and then finally was able to fetch the details about my Fixed Deposit. It was really shocking to know that my Fixed Deposit was started from 6th od december 2017.

The cheque that i gave got cleared from my bank account on the 12th nov 2017. And accordingly my FIxed deposit should have started from the 12 Itself. I had also logged a complaint with the ICICI customer care with the SR number SR-[protected] but no action has been taken yet.

On asking the bank about the delay no justified reason has been given so far. I personally visited the GK-2 Branch a few days back and met Mr Rochak and he promised me of sending me the details of the delay but nothing has been recieved yet.

Though i have got my FD cancelled now and hope to get back atleast my 20, 000. I just fail to uderstand where was my Money from the date 12-Nov 2017 to the 5th Dec 2017 that is some 24 days.

I would like you to send across this complaint to the bank And make sure that the bank takes the necessary action. the bank has been giving advertisment on Television saying Quotes like "Hum hai na" and then providing such kind of customer service is just soooo redicilous.

DEAR SIR,

I have an account with ICICI bank and i have deposited amount 135000 on 4/5/2017 and after 13 days they sending they are sending letter that the amount which u have deposited in which there were one discrepant note of 500 which they have directly deducted from my account. As whenever we are going to deposit amount at the bank they are checking the same amount and also checking if any discrepant note is their or not and they are also checking with carefully, after 13 days they are coming and deducting the same. and when asked to their executive they are not giving proper answer and saying it will be deducted from your account.

i want to take legal action against the bank and i dont whether than discrepant note is mine or not ? they have not given me any proof just send me letter which i have attached.

Regards,
Shree krishna trading co.
Nitin bhai Thakkar
[protected]

I was having a icici cradit card,which I cancelled few (4-5)month back.and till now date after cancelation of the card Iam still receiving the credit card statement for late payment.I did called "{online custmer care (ICICI)"lots of time to I clear all this things as I paid due amount before cancelation,there executive came to our place to take the due amount he took the total amount,and I received the confermation from the bank also...now the thing is everymonth Iam getting new statement with late payment free and service tax etc...Iam so bugged up with this as I cancelled my card about 4 month back,that time bank didnt ask for any payment...can sombody advise me what to do?

This is to inform you that in your premices there is another business (Creation of PAN card for the employees ).This is made by the person Name :Mr.Surojit , ICICI Prudential Life insurence ,VIP Branch in Kolkata (address Swastic Building ,Najrul Islam Avenue ,Kolkata-59 ).As i think in your company this type of situation should not be happened .Please do the needful.

In 03/2017, I was compiled to open a saving ac. in ICIC bank against my case of home loan, even though i was not going to repay the same from that saving account. It was a saving ac. with minimum Rs 5000 balance. Eventually in winter 2017 i withdrawn certain amount from the ac. leaving around 3000 Rs and their after i failed to maintain the min. balance.This remaining sum was debited in total and a sum of Rs 12000 is now being charged on me as negative balance and as per banks manager, now, if i want to close the account i need to pay them that fine. This is nothing but simple case of robbery.

It's my kind request to all going through this message that any body having similar experience in the past, what exactly can be done to settle the matter.

sir,
myself surinder kumar, contact no.[protected].I have never applied for credit card but i am receiving various calls from icici bank regarding credit card.Not only this the repesentative of the bank or some agencies are inquiring about me from my friends circle. I have never filled any form for applying credit card.I donot know from where they are getting my number.Today i got a call from chandigarh number [protected] and one mobile number [protected].The repesentative told her name as priya from icici bank.Kindly check the whole matter and reply me as soon as possible.
thanking you
surinder kumar
jalandhar

I, Sumit Chatterjee, holder of ICICI Bank Savings Bank A/c No: [protected] before 18 Years of age with my mother Mrs. Mala Chatterjee. On attaining adulthood, I had applied & became joint A/c doing all the formalities. Printed Cheque Book & Debit Card was issuied in my name, later Credit Card also been issued.

I, had issued one cheque, to M/s Sahara India Ltd, which was dishonored and penalty was charged apart from harassment. I reapplied for updating 1.1/2 Month Back. Still Undone.

Name printed in Cheque Book & Debit Card, without signature updating, thereafter paying Penalty, reapplying & not updated in months time, reflecting adverse picture on their services.

Pl. Advice what to do.

Sumit Chatterjee
(M) [protected]

I had applied for a loan of Rs. 50000 at the Personal Loans department, Begumpet, Hyderabad to a loan officer named Sai Prasad. I submitted 3 months salary slip, address proof and ID proof for the same. I have a steady job with a leading software company and earn a good monthly income. As I am not a resident of Hyderabad, I asked my father's family friend to submit his papers as co-applicant. At his old age, he went to the nearest ICICI bank and deposited all his papers, because the bank refused to send anybody to collect the papers.

Sai Prasad was highly inefficient in processing the loan. He would answer one out of fifteen calls and gave misleading information every time I made a call to find out about the loan status. He promised me that the amount would be credited in my account last Sunday. Whenever I called, he would ignore my calls and traumatize me. I finally asked him to cancel my loan if he cannot give me appropriate updates. So he went ahead and canceled the loan.

I got a mail from the bank stating that I have failed the internal screening requirements and therefore my loan has been rejected. They cannot prove to me in what way I am ineligible for the loan. I will shortly be closing my account with ICICI and I also advise all of you to stay away from the bank.

As for Mr. Sai Prasad, I am sure the bank is proud of having such an exceptional person who will retain more customers by his great client-servicing skills and friendly attitude.

Tothe manager
ICICI Bank

Dear sir,
On 6th August 2017 i have withdrawl Rs.20000 from my account .But it was deducyed 25000 from account.I have already complained 2 times in your customer care.But they are saying as it was SBI ATM Branch, they asked SBI for investigating, but SBI has reported that i have withdrawledRs. 25000, whrere as i have only received Rs.20000 from the ATM.I punched the card for the fifth timefor Rs.5000(after Rs.20000), but money did not come out from ATM Machine.

Sir, I am the customer of ICICI for the last 2 years.Rs.5000 means a big amount for me.Please check this issue as soon as possible.My name is sarbari Choudhury.My mail id is mona_chowdhuri@yahoo.co.in

I dont want to disclose my ph no and account no on net.Please resolve my problem .

Thanks,
Sarbari choudhury
kolkata

I am Devi. I have an ICICI credit card, but I am not using that card. That credit card customer peoples applied for Medicard and they them self allocate that card for me, i even cancelled that medicard. But I am not having that cancellation number. Now they detect Rs.4128.45 from my debit card account on 04/08/2017 and 6245 on 05/05/2017 without my knowledge. After transaction also they have not inform me. For any queries please call me at [protected]. Now they are asking me to pay more regarding this issue. I was completely dissatisfied about the response and the function. This is very much cheating way of the customers.

Hi,

I am Md Ansarul haque working in a private company as SEO head, organization is IT based.

I have a problem with ICICI bank, I have taken a loan of 50k and regular I paid EMI amount but unfortunately because of my accident, I am not able to pay EMI, but after that I mailed for final amount which I have to pay so bank charges extra amount and told me that you have to pay this (21K) in two stalments for final settlement. After that from Rohni sector ICICI bank I got a call for payment and thaey told me two date you have to pay and I agree to pay person Anurag working in ICICI bank Rohni send his EXE to collect first cheque, and they said sir for second cheque I will infor you when I will collect, but unfortunately Anurag didt contact me for collecting payment than I try to contact him his no is [protected], and this person didt receive my call than I mail to icici bank and they again told me that you have to pay 500 more because you are late, but thing is that because of his negligence why I paid extra amount I already agree to pay the amount and he try to late for extra amount, now i paid the 21k but still I didt get final settlements letter, they mail me to pay extra 500 more. So Now what I do Pl. suggest me that. I always try to sort out but bank delay to increase delay charges.

During this Bank automatically deduct amount from my ICICI saving account, and showed balance is in minus, and today we get a mail from bank to pay more 14k earlier they told me to pay extra 500 and now they told me to pay 14 k. So pl help me how i mange and how i pay that much amount they harassed me and i am mentally harassed now, now what i do pL. Pl. Pl help me i am help less now i didt understand how i handle it, now i am totally depend on you, and i hope you must help me to out. I want to meet you people should i meet you.

Pl. help me out because try my level best to sort out honestly, I paid whatever they said now they ask for more money than he send me a final setelment letter.

Here are we get a Final decision from ICICI Bank

Dear Mr. Haque,

You may pay Rs.21, 000.00 in 2 installments. Kindly issue the PDCs for the same month.

Looking to your cooperation in this regard.

Sincerely,

Syed Ashraf
Account Manager
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank

Ansarul

[protected]

ICICI is totally hope less bank with bunch of ### holes working there. Wrong promises and unethical business practices. I transfered money from USA to India using money2india service. they say it will take 5 days to transfer the money. they deducted the money from my US back very next day, 10 days passed nothing happened. I sent a mail to customer service, they are saying your transaction got rejected due to mis match on the account holder name. If thats the case why did they not remit my money back in to my US account, why did not inform me by email. They simply took the money and kept quite until I asked them. What a bunch of ### holes. If you do business this bank dont assume things, there are bunch of thieves ready to steal your money and keep quite, and if you ask them they will say "yes we stole it, whats wrong" they dont even explain what is going on. bunch of ###ers.

My name is Rabi Narayan Das. I am a combatant member of Indian Air Force. A person ( name Mr. sanjay) came stating himself an agent of icici personal loan branch. he provide his visiting card. he asked for some documents and 13 cheques (signed by me and filled with pay to as icici). After few days his mobile number found switched off. On 31 Aug 09 i found my account number (A/c-[protected]) has been debited with Rs. 34000/-. I rushed to the branch and enquired about the transaction. I found one of the cheque i have given to Mr. Sanjay has been passed by axis bank. An amount of Rs. 34000/- has been debited from my account to Mr. dilip kumar (a/c No. [protected]) through cheque no. 892262. I reported the matter to the branch manager and after his due efforts i can recover my debited amount. I lodged an FIR in sadar thana about that person. I had gone to the icici bank to complain against the person (agent and account holder). They refused saying we can do nothing and it is the work of police. They also denied to provide the details of the person who is holding an account in their branch.

I request my grievances may be redressed.

Rabi Narayan Das
Address - 31MCU, AF
Air Force Station, Palam
New Delhi - 10
E-mail id- yaad123.rabinarayan@gmail.com
Mob No. - [protected]
[protected]

Dear Sir/Madam,

I humbly request you to help me in getting justice.

My name : SADANANDA H.R

My ICICI BANK LOAN ACCOUNT NO: LPBNG00008824429

I had taken a personal loan of Rs.100000/- (One Lakh Only) from ICICI bank. Due to recession there was a huge fall in my business & i could not continue paying my emi's, here is when i got an offer from ICICI bank team to settele my loan at Rs.60000/- & they issued a settlement letter for the same Ref-(T32/PL/BLR/173743/2017-156).

In which it says that i have to pay it in two installments ie.

1st installment Rs 25000/- on 30/06/09
2nd installment Rs 35000/- on 30/07/09.

I tried to arrange money but failed to do so & i decided to pledge the little left over gold that i had & arranged Rs 25000/- on 30/06/09.

But days were getting worse in my business & i totally failed to pay the balance money before my due date given to me. But during the course i kept my self close to the bank employee by name Mr.Raam & i was updating my status. Finally the due date crossed & they kept silent. Further i followed it up frequently & took further extension period for the balance due from the concerned employee verbally.

Then after almost one year i got a call 0n 27 August 2017 from a collection manager from ICICI bank stating that my PL has to be closed immediately & told me to pay the balance amount ie Rs 35000/-. i accepted for it & he gave me an option to pay in two splits.When i asked him about the closure letter he said that for settlement we do not get closure letter but we get NOC & to get NOC the due amount needs to be paid first & he promised me that the same old settlement letter stands good for the same.

But i clearly told him that there is a clause stating that if i do not make full payment before 30/07/2017, the the settlement letter given to me will not be valid. but he said that not to worry since i will be having the payment paid receipts which will sum up to Rs.60000/- ( My settlement amount) i will have full rights to get my NOC by showing the receipts.( Receipts Nos-[protected]-Rs.25000/-, 2)[protected]-Rs.25000/-, 3)[protected]-Rs.10000/-)

But now when i get back to them for my NOC they are saying that what ever i have paid is gone for my loan repayment & not for settlement.I am already in deep financial crunch & ICICI is further expecting more money from me to close this loan.

I humbly request if anybody could take action on this issue & help me to get my loan closed. Because of this my name has gone to CIBIL and my life is in real mess.

Please help me.

Thank & Regards

Sadananda H.R
email id: sadhu27@gmail.com
91-[protected]

I requested for a ICICI credit card on Aug'06. They have put the ICICI lombard insurance against my name and adding the amounts in the credit card. Though I have canceled it in November'06... its going on being accumulated.

Can anybody suggest how to tackle this issue... so that I don't have to pay anything.

Hi

This is renuka kaur, i have a complain that i have made a big mistake by opening an account in your bank .From the day i have opened the account i had to visit your bank for every small reasons. I was told that on the basis of my husbands account i can open the account as i am a house wifewe filled the form, submitted the documents of my husbands and mine and waited for 2 weeks when there was no response from the bank we had to visit the bank later we came to know that my form was not process because of my address proof but the bank didnt bothered to inform us.Then we came to know that if i open the account, my husband should have balance of 25000 in his acc every quartly and we were not informed about this by the executive in the branch, even he didnt had any detailed product information.Then we shifted to womans acc in which i had todeposit 2017 every month. I had given 3rd as the date of deposit.Again i had to visit the bank on 5th to remind your bank about my recurring deposit to trasfer it.executive in the bank told us tht i can change my address only by submitting address proof he said rent agreement will do on my husbands name and our marriage certificate will do he didnt told us about registered agreement for that again i had to visit the branch several times .And now when i logged in my acc on net my name was spelled wrong inspite of giving all the required document I have a complain against that executive Sachin in the magarpatta branch who doesnt have any knowlege of acc opening procedure and given us wrong information about the acc opening whenever we visited and the last thing i believe my acc is a womans acc where woman can have equal rights and doesnt have any problem, is this the way your bank treat every woman after opening the acc because i had to visit your branch 100 times since i had opened the acc for every small reason

Hello Everyone

ICICI bank has become a cheater bank in this country. I was so much fade up of bank that i had ask my employer to change my salary account to some other bank account.
I was having my Current account in ICICI bank. I used to withdrew my from money from a ATM near by me that is of Andhra Bank. there was no duction of 20 Rs from that bank ATM. Deduction was not shown in my mini statement or on online banking account. Then on 1 April ICICI(Fraud) had deducted 2700 from my account as other ATM charges. How rediculous is this. This is scary things happen to my life. I hope the things that hapen with should not repeate with other so please all those who are having account in icici bank account shoul change it immediately as i had done after this.

pre closure of vehicle loan -penalty charging @about 5.68% is exhorbitant. Even for genuine reasons, they do not listen and riding high with the customer. never delivers NOC within 15 days. After closure, they have not delivered even after two months. after several attempts, they now say that they will forward "duplicate"
Two days before, desk service people advised it will be sent soon. It is clear that by telling "duplicate" they are liars and cannot be depended upon. When I demanded the blank cheques they replied that they are meant not for return and will be destroyed. How can i trust a liar.
it is certainly, losing its initial charm from the youngsters and already echoed its dwindling market share and decrease in its share price. Beware with icici

I have been going through the nightmare from ICICI Bank. Though I have been sending them mails and following up regularly. The only prompt action from them is - they send me a classical message saying 'We understand your concernns, your service request is so and so and we will get back to you in 2/3 days". But after few days the service request gets closed automatically without any action.
I have sent mails to customer care, NRI manager, NRI helpdesk, plus to the Branch Manager through online message. But the result is the same - no action; Here are my difficulties in the past couple of months;

1. I had opened a DEMAT account on 16th July 2017. A representative named Nishant had come to Fort branch to collect the copies of the documents and my application. He assured me the process takes few days, but he would get in touch with me. As there was no updates from him, I called him several times on his mobile ([protected]), he was not answering the call at all. On 2nd August he answered my call, in which I reminded him about my Demat account. He said in few days he would ensure I get the updates. But sofar nothing happened.
I called him on 4th September several times and reminded him about it, he said the officers delayed the process to verify my documents (Hope he says the truth), and he took my address, promissing me to deliver the welcome kit at my residence at Masjid Bunder. But as usual - nothing happened. Next day I sent him an SMS saying you havent sent the person with the welcome kit. No response from him sofar.

2. I had called Mr.Praful to speak about Salary account and I thought he might be able to help me on the demat account issues and other concerns I have with ICICI Bank. He gave me a reference of Sheetal Gadkari, I spoke to her and she asked me to put all my concerns by email, which I did. She neither acknowledged the receipt of my email, nor she actioned. I called her after two days to check if she received the email, she is suggesting me to call someone else as she was on leave. I requested her if she can forward my number to the right person and make me speak with them. She said she would, but again - nothing happened. I wrote email after few days to ICICI Bank, NRI Manager, Helpdesk with cc to Sheetal Gadkari - but no action sofar. I guess incompetant team of ICICI Bank doesnt care customer.

3. I had gone on a project to Saudi, as the payment is US$ and sent directly into our bank account (NRI). I called NRI Personnel (Mr.Chaitanya of Mira Road branch), asking if there are any steps I need to follow; He said nothing, just note the swift code and they can do the tt (wire transfer) into my account. I also wrote to ICICI Bank, they replied me the same. But when the wire transfer happened, they were prompt in deducting the amount from the sender bank but never credited into my account. After almost 10-12 days when I am following up, Mr.Chaitanya is telling me stories, saying due to RBI guidelines, we are unable to accept the amount. When I asked why it was not mentioned earlier? He said he started telling stories, saying he doesnt have access to emails, he is not allowed to mail me. I wrote to Customer care, they finally replied to me saying they have instructed the Mira Road branch to credit into my account. But when I contacted Mira Road branch through mails, there is still no action. This is 16th day and both my invoices (US$ 3600 and US$ 6800 are not credited into my account sofar). I called Mr.Chaitanya, he rejected my call and sent me SMS, saying he is in a training and he would call me back. He neither called me back, nor accepted my call next day.

4. I had opened an account with Fort branch ICICI, I was given online login/password. When I tried to login, the passwords given were not working. I raised this concerns couple of times, but there is no proper response from ICICI Bank.

5. I had a call from ICICI Lombard in 2017 about its full package insurance. The representative clearly mentioned that all the sicknesses will be covered as part of the policy. I took a policy by paying 15000 through credit card. But after 6 months when someone else saying a different story, he says, for the first year they dont cover all tests, only after 1 year or 2 years I can avail all tests. Now looking at the way ICICI bank staff treating its customers, I opted to close my insurance. I was given call by someone, asking me to renew the policy. I asked him I have few medicine bills of Rs.500 can I claime? He says yes I can claim if I renew. Meaning I need to pay 15000 to get 500 refund. Sounds like the person either came from Andaman Nicobar or he considers me I came from Andaman Nicobar. Just wondering what kind of cartoons ICICI Bank is hiring.

ICICI Bank has become truly unprofessional and careless. I have all the communication prints which I want to send to Mrs.Chanda Kochar. Hope she cares the grievances of customers. This is really getting ridiculous to see such a bad service from ICICI Bank.

V Quadras
[protected]

Hi,
My mother recently opted to own a locker in the ICICI Bank, Neyveli Main Bazaar Branch. And he opened an account in the same bank.
He made a deposit of around 25000 Rs. And then an amount of Rs. 10000 was debited as the Locker fee.
In spite of this the Bank manager insisted to take an Insurance/Mutual Fund for 7 Years with a recurring payment of Rs.50000. For which he got signs from my mother.
He convinced that this is a standard procedure and is required to acquire an Locker.
I am 100% sure this could not be the standard procedure. Please let me know how to take this forward.
Thank you
Rajaganesh

I am delibrately harrassed by phone banking officer with false promises & fraudulant attempt for unauthorised charges on my credit card.

First their courrier service deliver the statement very lates, say 20 days after the statement date (payment due date is 23 days). secondly, not to show their fault, the courrier boy signs on his own on POD. Then bank charges late fee.

When called to customer service, telling them detailed situation, we are assured that charges will be reveresed, that means they agree fault on their part. But when statement comes, they levy another late fee for non payment of previose late fee.

I had called bank many times & talked to alomst 5 banking officers, all assured me that fees will be revered, but everytime, new late fee has been levied over tha past non payment of late fee, eventhough all the payment for purchases & expenses are done.

At some instance, when given reference of last call, we are told that no such calls are registered by phone banking officer.

This is going on for more than 3 months now.

In non of their branches, they have a counter to submit the complain for credit card issues, we have to drop in cheque drop box, that means staff can easily destroy those complains, since we dont have ackonwledgement on our complain. That's what i call fool proof method to loot customers.

What to say, No words for their Efficiency.

Lastly, i had sked to cancel my card, but again they informed me to cut it & drop it in drop box, so you dont have any confirmation of cancellation, again their staff can misuse your card details to do online transection & you might get payment statement for generations.

I am totally fed up with worlds most pathatic & inefficient bank.

I strongly recommand people to look for alternative bank, who are much efficient & honest in dealing, before signing up with this bank.

I am a victim of ICICI NRI banking service. I have been using this service since March 2017 and have experienced delays in remittance to beneficiarys account. Normally the amount should reach into the account within 5 working days through electronic transfer. But sometimes, they do the payment through a DD (which isnt too bad, though slows down the process).

This month, I transferred the money on 4th and on the 10th May recieved an email from a Customer Service Officer calle Mr. R.Promod Kumar informing that the amount was sent through NEFT to the beneficiarys bank and they should recieve it within 7 working days. Its 25th may and there is no sign of this money.

I have been trying to contact the customer care everyday -through emails and phones, which is quite expensive. But, the numbers never seem to work and if picked up by any chance nobody seems to have any solution, always saying thats not the right service. One Mr. sayed Masood Ghori also replied saying they would update me within 3 working days and this is the end of 3rd day, I still havent recieved this promised update!

I send this money to help my retired parents to support them and due to this delay they have been suffering so much, their cheques have bounced (they will have to pay some penalties) and their general health is suffering too.

Dear sir,
One of the person he had called me from the mobile phone (No- [protected])and he has told me i am calling from ICICI bank bangalore credit card division but he has not told designation, batch no and also name only he was discussing about payment after few minute he has used rough languages against me and customers of all ICICI bank, he was telling daily i am ###ing everybody and also i can ### to you. After few minuites he has send same SMS on the on my mobile phone.
If this persons has realy working in ICICI bank how he can used this type of wording against custermer of ICICI and against me. Kindly send details of this persons like name, Batch no, location, designation and full address of the branch.
Also i am forwarding same mail to all of my friend, relative, collegeges and one copy i will display on the notice board of my orgnization as well as relative officer of govt of india and media also.
D.K.Chaubey
email-dk_458@yahoo.co.in

Dear Sir,
This is with reference to your business promotion circular signed by Mr Anup Saha, Business Head- Consumer Cards, promising gifts on spending Rs. 5000 or above during the months of September and October. In this context, I wish to bring to your kind notice that I have spent more than the stipulated amount during these two months but so far have not received any gift.

Please look into the matter in order to honour what your organization promises.

Thanking you

K.C. Garg, card # [protected]

from last 2 months, I am wasting my expensive time to get the transaction password..

from last one month, I am hearing that my transaction password sent to new address, but not received yet..
from last 2 weeks, I am hearing from escalation department that my transaction password with ICICI courier services, but did not get it..
from March 09th, I am hearing from Dwarkish Lal that my transaction password was sent again to my new address thru ICICI courier, but did not get yet.
from last 2 months, I have wasted around 10 hours of my time with ICICI bank customer service for nothing..
from last 3 months, I could not do any transaction with my money ~26 lacs as I am sitting aborad with no t-password
from last 2 months, I could not pay my ICICI mortgage as I could not transfer from my account to loan account.
from last 24 hrs, I am talking to Mervyn Davis/his manager abdul raqueeb.but the response is
ICICIcourier website is down...
what a customer service?
if I am not getting my transaction password in 24 hrs, I will fly to India and give a decent complaint.
this is my US contact # XXXXXXXXXXXXXXXXXXXXXX...
Ignoring this email would lead to publishing in various forums about ICICI customer service
pls respond..
Gopal Srinivasan

Hi,

I have ICICI savings account and taken ICICI personal loan.
I have been submitting all the EMIs on time by cheques.
But still ICICI is showing 29000 rupees due and have locked my saving account without prior information. I am unable to withdraw amount, cant even do online transactions.

Please help me to sort out this issue.
ICICI is not at all helpful.. there employess talk roudly, they dont have any details n still argue with customers, i have all the proofs of EMI payments. Everytime they charge soem extra money without any reason.. i have worst experience n I suggest everyone to not deal with ICICI

I am having serious problems with ICICI bank regarding my loan repayment. i opted for ECS since 2 years and only recently noticed that the ECS is being debited from my account even before the due date. For instance my due date is the 7th of every month and the amount has been debited by the 5th of the month. When i checked with ICICI, i was informed that it's not their problem at all and as per their records it comes in only on the 7th. i have taken copies of my passbook entries and have sent it across to ICICI with their own representative. Inspite of numerous letters being sent to them with copies to the banking ombudsman, i repeatedly get the warning calls and notes from ICICI to pay the amount as well as the cheque return charges and the service fees etc.

The battle with them is going on from May 2017, when i noticed this discrepancy. Inspite of running from pillar to post with both banks, this matter is not not resolved. I would like to know if anyone else has faced such a similar situation and what is the solution. Can i take legal action against ICICI. Please advise smb.

Dear Sir,
I would like to told you that I have received my credit card-[protected]
(ICICI Bank) month of Feb-2017, First week of March-2017 my card was lost and used by somebody I have already inform to ICICI Mumbai & delhi Customer Care when I asked them what process should i do ? they said that your card has now blocked and all the process bank will do and within 45 days bank give solution, at the same time I have also submit application of my lost card in the police satation(Adarsh Nagar, Delhi-33). after 45 days bank says that the decision goes to in favour of bank and you have to pay all the amount, after some days i have recievd a call from ICICI bank they says you may pay Rs.1500/- as a security money and all the mater will solved and ICICI bank also give u a new card and this amount is also refund by ICICI bank to you, I give them chque for the amount of 1500/-in favour of ICICI bank, after few days I have received another call from the bank they again ask me to deposit 3000/ Rs. as a secuirty money when I ask them in the earlier i have already deposited Rs.1500/ as security they said that was wrong commitment now you have to pay Rs.3000/- as security than this matter will solved, I have again give them Rs. 3000/- as a security chque but the problem is same till now. Now the bank blocked my saving A/c # [protected] also have in ICICI bank and the credit card balance amount Rs-35339.46/- balance shows in saving account, this all happen without my permission and i have not receive any call regarding this, when i asked about this to customer care they said write your problem and mail to us. I have mail them but till date they don't give any solution and I have also visited three times In ICICI's Rohini Branch but ICICI Banks executives are busy in meetings and no one wants to meet with me and also not picking my phone I am facing this problem from last 8 months but bank not give me any solution and cheatd me two times and now again demanding Rs.1400/- when I asked them about this they are not picking my phones.

So please help me .

With Regards,
Manoj Mishra
[protected]

Dear Sir,

Myself wife of Mr.Girishankar holding a credit card no. [[protected]] We received a letter form a lawyer in the month of Oct 08. We contacted him and he told us to pay 15000/- immi, and the settlement letter will receive us within 2-3 months & should pay balance amount of settlement amount[nearly 5 –7 thousand]. Instead of letter we were receiving bill adding interest to interest. We then mailed and posted letters to Hyderabad & Mumbai branch. One fine morning we received a call saying they will make us a settlement, after 3 days negosation they finalled for 15000/- in which I have to pay 4500/-][April 17th ] immi. I paid that and expected the letter. Mr.Ravi [[protected]] use to say excuse and 3 months went off. Next Mr.Ajay [[protected] / [protected]/[protected]][July 6th]promised the same [settlement for 15000/- confirmed with his senior Mr.Abhilas ]and took 4500/- [July 6th] till date we have not received the settlement letter. We are poor peoples, please help us. My husband is jobless now [nearly 6 months over] I am the only person earning at my home. And I am getting a salary of only 8000/-. even for my children’s education we have no money. I have already disposed my gold ornaments for Rs.20000/- hearing these 2 guys [ Ravi & Ajay]. Trustee people are taking care of them. Somehow we are moving our life. Please help us in this matter. Kindly settle the amount with a minimum amount [already paid ICICI Rs.24000/- [15000/- + 4500 + 4500/-] of Rs.10500/- [Which I was promised to pay . I kindly request you to give a punishment to these 3 guys [ Ravi, Ajay & Abhilash[senior of Mr.Ajay ], so that they will not fool any poor peoples.

I have already emailed these matters to all[ mentioned in the net [customer servive] Today I received a mail saying i should pay 45000/- for settlement. I am not that much affordable. Let these 2 guys bear balance amunt of mine [i will pay 10500/-] It is their fault that they said they will issue the settlement letter at 15000/- [Fifteen Thousand only in which I have already paid 4500/- 6th July]

Expecting your immediate action on this matter

With regards

Lakshmi Girishankar

Sir,

I have taken Two Wheeler loan from Anand branch of Gujarat for Scooter Regn. No.
GJ-7 AM 2728. Which is repaid. Last installment was paid on 30-12-2017, but bank has not issued me matured NOC till date. For which I sent one online complain on [protected] by
SR [protected]. On complaint I recieved phone from Bank and was asked to issue me within a week, regret to say that I have not recieved the NOC till date. I hope necessary action will be taken by you to get me NOC issued.

Thanking you.
Vishnu Patel
Mob. No. [protected]
Address : Vishnu B. Patel
Pathik Society, P.O. Nenpur, Ta. Mahemdavad,
Dist. Kheda, Pin-387130
Gujarat

I have two active accounts with ICICI Bank, Andheri, Mumbai branch for last 4-5 years. Then I was pushed into opening another acct. with same branch by a sales team on promotion. I never used this acct. except made intial deposit from my other acct. I verbally, by e.mail, by phone and personally visiting the branch tried to close this acct but they keep bilding a debit amount which now amounts to Rs.11,000 plus. I contacted customer care dept and the branch manager with no success. I think the bank sucks and I will close all my accts. there and transfer the biz to other bank

Hi Sir ,
This is Praveen Kanoujia , very frustrated with of ICICI direct .com services.
I raised password request through web site on 22 nov , again on 13 dec , then so many times through phone banking
but still not able to get my password. I called customer care guys so many times but problem is still unresolved and nobody is there to listen .

even i followed too courier company (first flight consignment no also but all are returned ).
they were saying address is insufficient .

then i went to ICICI office to change my address .
they took my request a week ago .

now when i enquired then what happen to that address change
they told me u didn't submitted empty cheque .
but nobody told me to submitt this cheque .

i am fed up calling customer care guys ,
no proper answers from there side.

I am loosing my money every day because not able to buy/sell.
Please help me out .

Thanks & Regards
Praveen Kanoujia
Mob :- [protected]

I had made an online transfer of Rs.50000/- to Andhra bank SB Account on 07-Apr-2017.
On ICICI website the transfer is shown successful and a debit entry is also made on ICICI Account.
However there is no credit of the same amount on Andhra Bank SB Account as of 08-Apr-2017.

On enquiry with Andhra Bank, the staff has informed that no such transaction has
been taken place and asked us to contact ICICI Bank.

I am totally disappointed with this type of services of ICICI Bank.
At first When I contacted Customer Care they responded and said it took 24hours to transfer the amount.
But the Beneficiary Account has not been credited yet.After registered complaint, they now
saying it took 3 days to process my request.

I am sure that i will now experience these banks blaming the other for this deficiency in service
and in turn we will be running from one bank to another to get this rectified.