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The good, the bad, and the ugly - discover what customers are saying about IBSN Tax

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3:04 am EST
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IBSN Tax Fraudulent activity

One of the worst companies to deal with. Paid for the tax services and its not yet filed. The company has shut its doors in Hyderabad office, no numbers are reachable. In addition, its head Laxmi Palaypu is a full time fraud. Promised services when the complaints were put online & has done nothing about it. He only complains about his staff & the IRS. Lodged complaints against him and the company to ensure he is never allowed to land in India again.

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IBSN Tax They are asking extra money to get the previous year tax returns

This company is an useless company. I recommend not to file tax. I have requested for my return in the email as the website doesn't have the files. These guys are asking for extra money to send the docs by email. So, it clearly says that after you file if you need any help that will be extra cost. They say that they will keep and support for 7years. leave about 7 year we don't have guarantee for 1 year. Please find the email they send to me.
Respected sir,
We request you to kindly pay an amount of $10.30 each (includes 3% PayPal charges) for your 2009 tax return PDF documents. These charges are towards Server Maintenance . You can make the payment through PayPal using our id [protected]@myibsn.com and once the payment is done, kindly forward us the confirmation number and we can send the document for your records
Thanks
IBSN Inc

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CapgeminiEmployee
Woodbridge, US
Sep 28, 2012 7:09 am EDT

To, Laxmi or any other representator of ISBN. Stop making false claims here and yes You are cheater. For all - these guys did wrong claimed for me. I have even proof (screenshot of IBSN portal) where I asked them this claim is incorrect. They didn't agreed and continued filing it. Now I received IRS audit notice. Same as above, after all the number unreachable, I sent numerous mails to all so called CPAs of IBSN. Finally they sent me a form to fill, which i did. After that nothing happened other than sending me fraudulent emails about representing my case. Finally I got statement from IRS and the due amount. I have paid to avoid any further complication. And Laxmi etc... don't defense your self.
DO NOT TRUST IBSN. IF YOU ARE STILL - YOU ARE STUPID

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9:54 am EDT
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IBSN Tax Tax Representation Fraud

I want to report a very serious issue against IBSN and would like to request all readers to take a note of my case and refrain from dealing with IBSN. I also noticed that there are similar multiple complaints filed dating back to 2009 on this forum and its 2012 and this fraudulent company is still running! Year after Year IBSN has been cheating & looting … don’t know… 100’s 1000’s of innocent tax payers. I am not sure why has there been no action against this company until now.

My experience with IBSN ---- Dec 2011, I received IRS audit notices for Tax Year 2009 & 2010 for the tax returns that IBSN filed for me. My first instinct was to contact IBSN and I tried email addresses & phone numbers listed on the company website (http://myibsn.com/) as I had paid IBSN around 830 USD for unlimited tax representation (in the event of IRS notices) for tax years 2009/2010. Frustrated with NO CALL ANSWERS & EMAILS BOUNCING BACK, I came to this forum and realized that I was yet another IBSN victim. I immediately emailed my concerns to Laxmi Palyapu (Chief Knowledge Officer at IBSN) & Vikram Ravoori (vikram.[protected]@ibsnus.com, laxmi.[protected]@ibsnus.com). Laxmi replied to me immediately promising all the help and support that they are supposed to provide under their “unlimited tax representation” service offering that I had already paid for (830 USD) and asked me to get my IRS notice response due date extended by 1 month, which I did (new IRS due date Jan 27 2012). Her promise, however, didn’t buy my trust as the reviews on this forum were so bad that I started reading & understanding IRS tax laws myself in order to prep for IRS notice response as a backup. THANK GOD THAT I DID! In the absence of no proactive calls & no sign of any response draft from IBSN; I sent my response to IRS on Jan 27 2012 and settled my case with IRS on March 28 2012 while paying overdue taxes of 4642 USD ($191 in Penalty) to IRS. Thanks to the IRS audit officer who worked with me for 2 complete months to explain the IRS tax rules and making adjustments to my case based on my explanations. In the process, I realized that IBSN had totally misrepresented my tax returns. On March 28 2012, I sent an email to Laxmi Palyapu again asking for a refund of 1021 USD (830 for tax representation services & 191 for IRD penalty charges) that she had promised to pay back and I have not heard back from her ever since.

Clearly following up with IBSN on tax audit closure has been a complete waste of my time and energy. After 3 months of continuous follow up I have been left out in cold and to the mercy of an irresponsible, unresponsive IBSN staff and business practices. Why would I go to a tax service company (with so called CPAs etc.) paying exorbitant filing fees if I have to cross check what IRS tax laws/rules have they applied to my returns? If I had the required knowledge I would as well file my own returns, which by the way starting with tax year 2011 I have started. I am not sure if I will ever get my money back but if the authorities reading this thread can take action against this Scam Company “IBSN Inc.” / “IBSN India Ltd”, PLEASE SHUT THIS COMPANY DOWN AND SAVE INNOCENT TAX PAYERS! I can also share the proof of my email conversation with Laxmi Palyapu, if needed.

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neelamahal
Ellicott City, US
Feb 15, 2012 2:13 pm EST

I filed tax through IBSN in 2010. Initialy, they gave a draft filing details which showed amount return from state. But, after filing the amount was deducted from my account. I called/emailed them for the explanation, but, no response. Now, I got the IRS audit. I sent an email to TRU@ibsnus.com as mentioned in their website for tax representation. But, no response. I have all proof for their mistakes.

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Cherylcsd
Henrico, US
Jul 06, 2011 6:22 pm EDT

IBSN Tax- I am not able to trace my file returns and there is no sign of IBSN. I am unable to contact them. NOw since 5 days I find that their website is also not accessible. I doubt if they have filed my Tax returns. Now i am worried about the amount that they have charged me. can anyone let me know where should I go and complain?

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iamakshay
, US
Jun 02, 2011 7:23 pm EDT

I tried calling ibsn team and dropped many emails but no one is replying. I already paid for my tax return and wanted to make some correction to return but now they are not responding. I am planning to fill my tax return from some other company even I already money to ibsn. IBSN team is you listening then my last name is Dhannawat. check in your database.

Don't trust IBSN. Looks like they are out of business.

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Madhusudan DS
Parsippany, US
May 31, 2011 8:21 pm EDT
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I also have been sending emails and tried all the possible phone numbers on IBSN website, all over the internet for nothing. I have been filing taxes with IBSN for 4 years now and just received a letter from IRS for my 2009 tax returns where you completely missed filing taxes for my wife. This is my last resort to contact you and hoping IBSN would respond ASAP. my file# is C13950.

Madhusudan DS

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kaushalkhare
, IN
May 27, 2011 4:41 pm EDT
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Even I am trying to get in contact with them from past 2 months .
I have alrady paid the amount as a Fees. Nothing is working at all.
Even I did not get return and processing fees as well
Please let me know if any one finds there where abouts . Please let me know
I am badly in search of the, contact me @ kaushal.khare@yahoo.com

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Chirag Vaidya
London, GB
May 23, 2011 10:35 am EDT
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I have paid more than $400 for tax submission to IBSN. Its been two month and still the IBSN site shows that my file is pending fedral acceptance. I have tried sending many emails and calling the contact numbers provided on the IBSN site. But none of the numbers work.

I want to know what's happening with my tax return. Can someone please update me on this.

Regards,
Chirag Vaidya

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srinivas
Portsmouth, US
May 05, 2011 10:57 pm EDT

They are the worst kind of tax preparation firm. They keep calling you for the tax preparation but once you make payment, they do not take calls or reply to emails.

I made a duplicate payment and I have been sending emails and calling them but no reply. It's been over a month now. I am planning to report them to IRS and BBB. I was so dumb to trust them.

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SBP007
Houston, US
May 29, 2010 9:13 pm EDT

I stay in houston. I used IBSN and i also recommended then to my friends. But they took my money and never gave me the service at the right time. I missed my tax filing deadline and I made at least 10 to 20 calls every day and sent mails after mails to get then to respond. They finally responded. They are not professional. They cannot be trusted. The same was the case with my friend also. He had to make several calls and mails to get these guys to response. Please do not use their service.

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Claimsxten
, US
Feb 12, 2013 10:51 pm EST

Very True

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Chille
Quincy, US
May 29, 2012 3:52 am EDT

I too face the same issue. Since i had to apply for ITIN number for my wife, IBSN asked me to paper file federal tax and IRS took 2 months of time to genearte the ITIN number and they mailed it to us. IBSN asked me to inform them the ITIN number so that they can eFile teh state tax. I tried to update th ITIN number is thier website under "Notify ITIN number" section, but it is not getting saved there. I then, messaged them many time informing then the ITIN number and asking tem to eFile my State tax returns. No one yet responded. I emailed them but no respose. really frustrating. I dont know what should i do next. Can anybody please help me out.

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10:13 am EDT
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IBSN Tax IBSN is a fraut company

I am a victim of this fraudulent company. They filed my tax and now I got a Audit notice from the IRS to know that there were several mistakes in my return. When I called them and told them about the audit, they asked me to send the documents and will defend my case. I sent them all the documents as requested. They told me that they will contact me on 22 Apr as my due date was Apr 25th. I waited for their call and didn't get any, then I tried to call them and no one is taking my call. It's already been several weeks now and still I have not got hold of anyone from IBSN. I have sent several email to the email address they gave me and no one is responding me there either. I am so frustrated and don't know what to do.

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IBSN Tax REFUSE TO ANSWER FOR IRS AUDIT

ANYONE WHO IS READING THIS, PLEASE DO NOT FILE YOUR TAX WITH IBSN, EVER ! THIS IS NOT A COMPANY TO TRUST !

I filed my tax from IBSN in 2010 (File No#:M71094​:) and now when I've recieved the IRS inquiry, they have not responded to numerous emails that I've sent [protected]@ibsnus.com and thousands of call. No one picks up the calls.
During the time of filing I was made big promises that if any inquiry occurs that the ywill help me out.
But now they dont have a courtesy to even ACKNOWLEDGE a call or even emails.
This company is the biggest FRUAD and should be IMMEDIATELY BANNED so that they cannot cause any sort of trouble for other people like me.

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Update by Anshuman K
Apr 28, 2012 1:49 pm EDT

PLEASE BE AWARE

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AllScrewedUp
, US
May 07, 2012 7:36 am EDT

Even I am facing the same problem. Infact all 7 of my friends who filed thro IBSN have got the notice from IRS. I feel cheated n have found myself in a soup like all others here.

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Yoyoma_Philly
, US
May 03, 2012 5:37 am EDT

I have suffered the same fraud by IBSN. Big promises but disappeared from the scene when audit came in. After no respite of following up with them, I contacted the IRS agent directly. She was very kind and helped me understand the incorrect entries that IBSN has made in order to give me more refund. She explained the clauses are complete fraud and not allowed by US tax laws. I reasoned with her and she waived all the penalties and interest. The final amount was a fair tax that I should have paid in the first place instead of getting greedy by the false words of IBSN. My suggestion, if you are an expat in US and see your future in this country in near or distant future, then don't mess with IRS.
I have formally filed a complaint with IRS regarding fraudulent practice by IBSN. I hope they get the taste of it and really wish that IRS force them to close their shop and have their licenses barred.

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Pavel Saha
Beaverton, US
May 01, 2012 4:02 pm EDT

I think these guys just suck at Customer Service and especially the TRU cell. They have make a mockery of my situation. Evene after providing all requisite documents more than 15 days in advance they made me stay awake till 4 AM on the last date of filing the IRS response. That happened more than 15 days now and still I have not received a FAX confirmation on the same. 2 days back I got a second reminder from IRS (seems they have not received any data from IBSN). Now I have sent the second round of data and after 20 times of calling these guys no one even bothers to respond. I hope people read these posts and stop TAX filing with IBSN.

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Sumeshv
, US
Apr 30, 2012 4:59 am EDT

I agree - Samething here Anshuman,
Me too received letter (received second letter) from IRS and IBSN is not responding
IBSN responded ONLY untill I paid $206 for the representation. after that no respose. I have been sending couple of emails almost everyday and also trying to call them. I lost $206 extra on top of what IRS is asking me to pay back. I just don't know what to do!
ME TOO SUGGEST, PLEASE DO NOT FILE YOUR TAX WITH IBSN

Sumesh
Maryland

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IBSN Tax Tax preparation

My IBSN file number is W20109. I was told that I can get tax refund from IRS $2200 based on initial summary. so they requested me to give paypal and credit card information. I trusted them and I have given all credit card & paypal information, then i noticed that they charged me $300 without my knowledge. even after paid this amount tax summary was shows that i need to pay $2900 to IRS. I am not sure how they are preparing tax summary without evidance. Simply they are collecting money from people then no response from them. I called them to India (bangalore IBSN) office, there is no response from them. PLS DO NOT file your tax with IBSN.Now I have filed a case with Paypal. still they sent notes to IBSN for this transaction, but no response. You can contact me @ nagarajan.[protected]@wipro.com. Thanks, Nagarajan

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6:10 am EST
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IBSN Tax Fraud Company

First of all you read this DO NOT file your return through IBSN, its fraud company there just to GET YOUR MONEY and put you in TROUBLE OF AUDIT.

For my 2010 IRS return for my BAD LUCK i approaced the IBSN and started the activities and they were calling me for all the details and verifivation and i suppose to pay the fees. Once i paid the fees there were no calls and their phones were no reachable at all.

There was no response from the IBSN as they had highly customized my returns and i needed some changes to my return. Irrespective of calling multiple times and sending messages in their website there was no response. Finally i asked them not to file my returns using the website as there were no response them, for that also i never received a response.

Moral of the Story : TILL THE TIME YOU DONT PAY YOU ARE GOD, ONCE YOU PAID YOU ARE IN TROUBLE.

By the time all these were going on it was end of April and irrespective of asking them not to file, just to complete their work IBSN just blindly filed my return without sending any response to my commuincations or queries.

IRS Audited my returns in 2011 and i had to pay a lot of money due to the customizations IBSN did to my return. As a responsible Tax Service agency, they suppose to tell the clients/customers what can be claimed and what cannot be cliamed. But for IBSN they just need to make money and you face all the IRS issues later.

Once i received the IRS audit documents and i called the IBSN, They picked up the call (i think they thought another poor customer calling) and i told them about the IRS query. They asked me to send an email to the [protected]@ibsnus.com. But i never received any response from them till today.

I had to pay all the IRS fine and settle the matter and had gone through all the troubles myself. IBSN just ignored all the communications as they DONT CARE about you.

Moral of the Story : DO NOT FILE YOUR RETURNS THROUGH IBSN AS YOU WILL END UP IN TROUBLE AND WILL HAVE TO PAY A LOT OF FINE AT THE END.

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Update by Surjithlal
May 16, 2012 12:05 pm EDT

Guys i have an another surprise this week.

I have received a letter from state of IOWA that i suppose to pay the tax for the year 2010 in IOWA (2010 filed through IBSN). Surprising part is, i never been to IOWA in my life :)

I need to sort our that stuff with IOWA now. Looks like IBSN screwed somewhere else also and it showed in my name in IOWA state. Please be aware of this.

Surjith

Update by Surjithlal
Mar 17, 2012 10:23 pm EDT

After sending several email to (tru@ibsnus.com) and not received any response from them i have copied one of the email to Mr LAXMI PALAYPU (Laxmi.Palaypu@ibsnus.com) and he responded to my email that he need the letter sent by IRS for claims as i have taken their tax representation.

Almost one month back i have sent the docs which LAXMI requested and have not received any response from him after sending him several emails. It looks like he is ignoring the emails as they suppose to pay me the amount.

Will update the thread the with the mail communication between me and Laxmi

NEVER FILE YOUR RETURNS THROUGH IBSN.

Update by Surjithlal
Feb 26, 2012 11:31 am EST

There is an option in the IRS site for the same.
http://www.irs.gov/taxpros/agents/article/0, , id=123392, 00.html
I am currently going through this options,

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koushik konar
Atlanta, US
Jun 01, 2009 8:52 am EDT

They are very big Fraud company. Initially they will show you a huge teax return amount & will ask for a processing fee based on that amount. But once you submit the processing fee, they will come back saying you are not eligible for the prevoiusly told amount & they will tell you a much smaller amount . But they don't return the excess money they have taken from you as processing fee.
In my case, I was initially told that i will get $3900 as refund & charged $435.23 as processing fee. Once I gave the money, they informed that i will get $1300 as tax refund & they promoised to return $300 from processing fee. Since then it is 3 month over but I haven't received the money yet . I have called them several times but nothing worked. They don't even respond to mails .

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Prasanna1984
Sacramento, US
Feb 28, 2012 12:17 am EST

Yes, I'm sufferiing now. IRS selected my last years return for audit. Despite multiple phone calls and emails, IBSN never responds properly. I got few responses saying the TRU team is working on this case. IBSN is really unprofessional and they don't do anything but play games and increase your frustration when you got delected for Audit...Now I think I should deal with IRS myself

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vijayz
, US
Feb 27, 2012 7:25 pm EST

hello all, do any of you have any estimate on how much i will be charged by irs (given 10k and 17k) are my itemized deductions in 2009 and 2010.

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BiniP
Jersey City, US
Feb 26, 2012 10:51 am EST

I 100% agree...is there way to file complaint against these guys..? so even they are held equally responsible by IRS..

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syedh
, US
Jun 06, 2011 8:30 pm EDT

They have done to me also... I want to file a CASE against MYIBSN they have not file my State Tax I tried to to IBSN on Phone number given and NO Answer on all phones and some are switched off.
I sent mails to all the mail ids given but no reply from past 2 months.

I am looking for some good Lawyer to file a case. US Government should BAN www.myibsn.com website.

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ibsn_ sufferer
Sacramento, US
Jun 05, 2009 10:17 am EDT

HEY...

IBSN..DOES THIS TO ME...

I WAITED NEARLY 2 MONTHS AND CALLED CALIFORNIA STATS IRS.

check the state where you filed tax returns and mostly you ended up having query... ask quickly...OR you will be end up in big problems...

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IBSN Tax Want to loan from IRS for 25% interest and Penalties

Hi,
If you want money from IRS with 25% interest and pay back with penalties, IBSN is the right place.
I was filing thru IBSN from 2007, IBSN showed lots for returns by cooked up stuff in the returns which are illegal.
IRS simply sent check each year. Recently I have received a Query from IRS for [protected] returns.
IBSN told me that, IRS asked you to respond, so send the proofs, and docs. IBSN didn't even take authorization to represent my case.
I consulted another CPA hardly to resolve my case, it ended up paying back $8500.
IRS always catch you, because they loaned you the money for 25% interest+ penalties.
Thanks
Your Name

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IBSN Tax This company is a fraud

This company is a fraud. Save your tax records and file taxes responsibly. If you are a non-resident alien. you should be more careful. These people claim you as a temporary worker even if you work on OPT or CPT. If you work on OPT or CPT you can never claim your tax home as other country. But they claim and itemize your taxes. IRS has recently audited me and i have to pay $5000 in taxes. Fortunately IRS was very freindly and helped me to understand the complexity. I was advised by the IRS to warn people about this company. You can call IRS and ask about IBSN and you will understand that IRS is behind them. Bottom line - file with a US professional tax services and you will have peace of mind. IBSN is after money and they wont care about your documents that you submit. The person called LAXMI should understand that IRS is searching for him and sooner he will be caught. I gave the copies of IBSN website details to the IRS. Remember - If you owe taxes, Pay them. Don't show your innocence by saying we did not prepare our taxes as that would be sometimes treated as ignorance and you will have to pay more than what you actually owe.

Follow the tax laws and you will be safe.

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Dkhemlani
Fremont, US
Feb 16, 2012 5:56 pm EST

I am not understanding how when you file taxes with IBSN and you get audited, they refuse to response to your email or phone calls. I am hoping some spokesperson from IBSN sees this and tries to do some damage control. I have hired a lawyer now to go behind these ###s and am happy so spend money of my own to shut these people down for good.

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tax_2012
New York, US
Feb 10, 2012 12:46 am EST

IBSN has the worst customer service I have ever seen. I filed my taxes with this company couple of years ago and the service was so horrible that I never filed my taxes after that. The only thing they cared about was money at that time. Once I paid the money, they never cared about my requests. A simple example of how crooked this company is, after I paid the money, I requested the copy of my tax returns for that year and the customer service person assured me that he would call me back and will help me get those documents. I just waited, waited and waited and never got any response from them. I again called and this time someone else picked up the phone and the same thing started happening again and never got any response again. I didn't have enough time at that time to follow up so didn't inquire much. This year I need those transcripts for something and when I called the "customer service" again, I was told that this time I would have to pay some money in order to get those documents. What a bunch of ###s, when I asked them many times in the past they never cared about my requests and never gave me my documents and now they are asking for some money. This is ridiculous. I am going to the court as I have those customer service numbers in my phone bills.

To, all the guys do yourself a favor, go somewhere else. You can get your taxes done somewhere else for a better price and you won't have to go through their horrible customer service.
(When I asked my other accountant to get me the tax papers for other years, I got them in couple of hours only.) This shows the difference.
This is the biggest fraud company I have ever seen. I am seeking legal help now to sue this company so that they can not screw the honest and hard-working customers in future.

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Niranjanb
Norwood, US
Feb 03, 2012 2:52 pm EST

I had same problem, I paid $2600 to IRS. Calling IBSN on this waste of time and no one will pick the call.

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IBSN Tax Refuse to provide with filed tax documents

I have been using IBSN for a few years to file tax records, but it has just turned into a nightmare. I contacted them as they have not returned my filed tax records. I got a message from someone called Jollin Britto stating I need to pay additional fees to retrieve my records. Anyone having a similar issue? Is there a case against them? None of their numbers seem to be working and neither is the website up and running.

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Sheelendra
, US
Jul 05, 2011 7:49 pm EDT
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Hi Laxmi,
The IBSN Client log-in website is not working?Please restore it as soon as possible.

Thanks
Sheelendra

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ParagG
, IN
Jan 06, 2014 2:40 pm EST

I do agree with all the comments added here. I got selfish some years back when I was promissed huge tax refund by these people. now 2 and half years later when IRS did a random audit, my case got into check and now I am paying 2000 USD to IRS and state revenue department.
I recomend noone should do business with IBSN. I big NO

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srinivas007
FREMONT, US
May 17, 2012 12:01 am EDT

ISBN is a completely non-compliant towards taxes and misguided many tax payers by including the unprofessional and unapproved methods of deductions. I fall victim for it and payed hundreds of dollars to get their service including the error free tax representation. Now that i have sent like 5, 6 reminders i have not got any responsive till date and all the numbers that are posted on the Web are proving to be no responsive anytime. I have filed taxes for 3 consecutive years and i suspected somehow this year that their methods of tax filing is completely non-compliant with IRS rules. I will be sueing them soon with all evidences.

Srinivas

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Ajay1977
, IN
Apr 07, 2012 11:35 pm EDT

This company file the tax return for many indians in USA. Couple of points everybody should know before making deal aith this company:
1) Biggest fraud company I ever saw. They promises big tax returns and file taxes with fraud. for this you will end up paying hude tax summary fee..150$ to 400$.
What you will get for sure as return:
- Very very poor service. Till the time you don;t pay tax fee you can receive 2-3 call a day from customer care/IBNS. but once fee is paid and now you have any query on tax return file or need any information believe me guys you will keep on doing follow-up without any response from them. Most of the contact numbers will go to voice mail. emails will not get any response and what is left is FRUSTRATION

- Believe me not this year or next year but there will be one day for sure you will get audit notice from IRS on your tax return and IBNS will easily escape from their responsibility and you will keep on fighting or negotiating against IRS and what will result
PAYING extra tax return with penalty and intereset and you will find you are EMPTY...again big FRUSTRATION guys.

SO FILE TAX WITH IBNS AND GET FREE FRUSTRATION today or tomorrow.OOPS SORRY IT"S NOT FREE..YOU PAY FOR IT.

LAXMI IS BIG FRAUD BE AWARE OF HIM.

So file your tax with IBNS on your own risk..better not to file with them . this is from one of the ustomer of IBNS.

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Sam198455
Mooresville, US
Mar 28, 2012 12:09 pm EDT

I am also having the same problem with IBSN and they have made no attempt to contact me or uphold the tax representation I paid for in the event of an IRS examination which is currently the issue. I am also planning to take legal action, so if you are interested in being involved in a CLASS ACTION LAWSUIT against IBSN you can email me at cox.terri@rocketmail.com. I am starting a petition for anyone who has been wronged by this company and is having to pay thousands because of their errors. If this sounds like what is happening to you then sign the petition and lets start the legal action.

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RamaK
Jersey City, US
Jan 24, 2012 7:54 pm EST

Hey, I am exactly on the same boat. Jollin actually responded to my email saying that we will look into this issue. Now that I am worried they might ask more money for my documents!

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IBSN Tax IBSN fraud

I have paid the fees for filing my US tax return in April 2011, waiting for the refund but I still did not receive anything.Neither the site is working nor the phone number, I am fed up, if there is any problem they should inform me or atleast pick my call. When I was in US i had filed with a local guy and received the refund in few days and now it is more than 2 months
Can anyone help me?

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IBSN Tax Tax returns

I wanted to share my pathetic experience with IBSN tax services. They started their so called tax filing process with an Questionaire and a list of documents. After following up at least 25 times after payment they claimed to have filed my taxes on 1st April 2011. That's more than 3 months of preparation time. Let's just say that the management doesn't know anything about customer service and sadly don't give a damn to the customers.
I thought my night mare was over. After waiting for over 6 weeks when there was no refund from Federal, I tried to look up my status on IRS website and it couldn't find any details ( one needs to enter SSN, Filing status to get the details). I am now worried these unprofessional people just charged me and haven't even cared to file my returns. I tried calling all 10+ phone numbers on their site as expected no response. They don't answer your e-mail at all.
So I don't know what other implications will this cause on my side. So I was wondering is there a place where I can complain against IBSN in small claims court. If I am going down, I want to take them with me so that in future they won't treat customers like crap.
Looking forward to your responses

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Update by Tax-filer2011
May 19, 2011 5:44 am EDT

A quick update from my side. I called IRS to find out status of my Federal return. The representative was very helpful. She mentioned that the return was filed ( fortunately) but was rejected due to some incorrect information. According to her, IRS notified tax filing agency ( IBSN in this case) and are supposed to take care of it right away.
Neither did IBSN do that nor did they showed a basic courtesy of informing me about this. On the other hand, I as a paying customer called IRS and found this out myself. I am trying to contact IBSN and hopefully they can at least type correctly and re-file. Will keep you guys posted. For now misery continues ...

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Amdi
Pittsburgh, US
Mar 29, 2011 7:56 pm EDT
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I guess I am another victim on IBSN never ending malicious practice of luring individuals into their deceptive net and then pulling of any support whatsoever once the tax returns are filled. Support for 7 years is basically a mockery - its just to attract the clients. Their motto appears to be "go to hell".
I had filed 2009 returns through IBSN for which I received audit report from State tax dept. I have been following up with Archana and Jissy (IBSN staff) with dozens of daily calls and emails but no response.
I would warn everyone to keep away from this fraudulent firm 'coz initially it's tempting to see the kind of returns they get for you but trust me you do not want the headache of tracing them for audit response and finally end up paying the difference that you would have initially benefited from IBSN (that's my 2 cents).

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Cherylcsd
Henrico, US
Jul 06, 2011 6:17 pm EDT

I have faced the same issue. I am not able to trace my file returns and there is no sign of IBSN. I am unable to contact them. NOw since 5 days I find that their website is also not accessible. I doubt if they have filed my Tax returns. Now i am worried about the amount that they have charged me. can anyone let me know where should I go and complain?

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IBSN Tax Incorrect Refund Filing

I have filed the tax return with IBSN for year 2010 on 17th of april, 2011. The tax filing form 1040 sent to me and which was approved by me stated the returns of 4207 USD amount. But when the return came back it was only for 3457 USD, which seems to me the error while filing the taxes. Because when i got the 8879 form from IBSN to sign it and upload it, it contained the return amount of 3457 USD for the same i sent soo many messages to IBSN team to correct the form information and send it back, but i didnt received any response from the IBSN and we were hitting the last date for e-file. So i manually updated the figures in the 8879 form and singed it and uploaded it. But seems no one took a look at the updations made in the form and the tax was filed. The difference in the amount is big enough for 800 USD. Now i am trying to login into IBSN site but seems it is down. I dont know how to and where to contact. No one picks the call on the numbers given for india support. Please let me know what to do?

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Update by Sachin R
May 06, 2011 2:58 am EDT

Updates,
I am have written so many times to IBSN team and even tried to call the number listed on site, in india and in US but no response yet.
None of the numbers are working. I think they are least bothered once they get there money.
Is there any legal action i can take against company ? Please let me know, if any one knows any attorney pls let me know the contact.
Such companies should be shut down.

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Paul Davidson07
Phoenix, US
Aug 10, 2015 5:49 pm EDT

Just in case anyone needs this, I found a blank fillable "2014 IRS 8879-S" here:8879.S.

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TwandaKlem
, US
Aug 06, 2015 2:11 am EDT

Great article. Thanks for the info. Does anyone know where I can find a blank form 8879 s to fill out?

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Guest18
, US
May 02, 2011 9:26 pm EDT

i have been trying to contact them for the last several days. I was audited for a previous year return which IBSN had prepared. I have received no response from IBSN and thus ended up paying penalty and interest on top of the difference. Once they have got their fees, they are least bothered about their customers. NEVER WILL FILE TAX WITH IBSN.

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IBSN Tax Cheated Us

Hi,

I would like to bring it to your notice that, we have been provided with incorrect information by you guys. We feel like cheated.

I was filing tax for myself and my wife jointly.

My File number is - C22553

Our Tax Summary Sheet was showing some other information and as we were satisfied with the calculation, so we paid - $332 to IBSN on 14th Apr 2011 as there fees.

Later when we received the PDF Document from IBSN with the detailed breakup summary of the Tax Calculation, it was totally different from what was shown earlier in the Tax Summary (when we were making the payment) and this PDF.

Since then we are trying to contact IBSN and no one is helping us.

We had a conversation with a agent finally and he said that the previous tax summary was wrong and this PDF doc is the correct one.

We have rejected the PDF doc thrice now.

I am not able to get this justification as to why I should be paying tax for Delaware when i never worked in Delaware, it was my wife who was there in Delaware just for 4 months only and after that she also shifted to MA with me.

We don’t want to file the tax anymore with you guys, please refund our money back.

I don’t have any more energy left to keep calling you guys.

We just simply want the refund for our money.

We were never expecting such worst level or service.

Can I expect a reply for my mail that i have snet to IBSN?

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valath
, US
May 17, 2011 9:39 pm EDT
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I am also a victim... I tried filing with them in 2011, but there service was worst.
Finally, I filed with Jackson & Hewitt.

Unfortunately, I piad the fees and they told me I would get my fee refund after 18th. April, since then I have been sending number of e-mails but there is no response and their numbers doesn't work.

THESE ARE THE BIGGEST CHEATERS... I HAVE ALSO HEARD THAT THEY ALSO FILE FOR BIG COMPANIES EMPLOYESS (LIKE WIPRO, ETC...) NOT SURE HOW THEY ARE IN BUSINESS.

I am planning to file legal complaint against them...

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IBSN Tax Made me overpay the tax fee and then did not refund

DO NOT file your taxes with this company. They are the most irresponsible people I have ever dealt with. Last year they made me overpay for a service which I have not used and later never returned my overpaid return.

Below are some of my several requests/messsages I made last year. It is almost an year now and they still didnt return the overpaid amount. They are so shameless, that they call me this year to ask me if I will get my tax filing done throug their company and when I asked them about my previous years refund, they hung up on me. SHAMELESS IDIOTS!

Never believe the assurancecs you receive from their employee Ravi Shanker. He is the biggest fraud. He never picks up the phone and when he does he gives you false assurances.
AGAIN NEVER file your tax returns with this company. This company is a fraud .
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From » Tax Supervisor 11 (Tax Supervisor) Date » 8/12/2010 9:34:00 AM
To » [protected]@gmail.com)
Subject » Refund please.!
Message » Hi, We forwarded your query reg. reimbursement to our billing dept., and they will get back to you ASAP.

Thanks & Regards,
IBSN Inc.

From » [protected]@gmail.com) Date » 8/9/2010 8:49:00 PM
To » Tax Supervisor 11 (Tax Supervisor)
Subject » Refund please.!
Message » When ?

From » Ravi Shankar (Admin) Date » 8/9/2010 2:47:00 PM
To » [protected]@gmail.com)
Subject » Refund please.!
Message » Your request has been forwarded to concerned department, we will resolve your query shortly... Do let me know, if you have any further questions.

Thanks & Regards,
IBSN Inc.

From » ([protected]@gmail.com) Date » 6/2/2010 5:09:00 AM
To » Tax Supervisor 11 (Tax Supervisor)
Subject » Refund please.!
Message » Does anyone check these messages. I was told that I would be returned my extra paid fee for SDIRA section. I already sent a message a few days ago.. No one answers your phone numbers. I need a reply ASAP...

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Sam198455
Mooresville, US
Mar 29, 2012 4:15 pm EDT

I am also having the same problem with IBSN and they have made no attempt to contact me or uphold the tax representation I paid for in the event of an IRS examination which is currently the issue. I am also planning to take legal action, so if you are interested in being involved in a CLASS ACTION LAWSUIT against IBSN you can email me at cox.terri@rocketmail.com. I am starting a petition for anyone who has been wronged by this company and is having to pay thousands because of their errors. If this sounds like what is happening to you then sign the petition and lets start the legal action. My name is Terri Kothandaraman and I am looking forward to a response from you. If you contact me I can give you the info to file formal complaints like many other people I have already spoke with who have been cheated by this company.

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IBSN TAX fraud complainee
Jersey City, US
Mar 14, 2011 8:23 pm EDT
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IBSN is fraud.. Never use their services. They messed up me and many of my friends tax filing.

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Pra_stam
Stamford, US
Mar 13, 2011 3:35 am EDT

IBSN is no 1 froud company. dont file your tax returns thru IBSN

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IBSN Tax Cheating

The company is a cheat.
They are totally unprofessional.
Even complaints formally registered to them are not addressed properly.
They charged me $100 for Foreign Bank Account Reporting charges in March 2010 and never provided any service on this. When I followed up with them in March, they said we would do this after 15 April when the tax filing is over. In May, they said someone would get back to you in a couple of weeks. Its first week of June now and they are now not even responding to any email.
They are sure cheat.

Any way to sue them or get a refund of the money I paid them?

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an201026
Auburn Hills, US
Jul 04, 2010 9:35 pm EDT
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I agree 200%, same happened to me. So far they didn't respond. IBSN is a big cheater, fraud, mother ###er, ###. I'll ### you IBSN.

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Srini2010
Phoenix, US
Jun 26, 2010 9:43 pm EDT

I think, we all victims should write to IRS about IBSN Tax company and get their license cancelled. They are not trustworthy for a country like United States. I would request all of you to register complaints about IBSN Tax file company on IRS website. Lets make sure that we are the last ones to be cheated :-(

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IBSN Tax Lack of Knowledge

My list of complaints

1> Lack of knowledge on capital gains. The differnce in the amounts IBSN found and I have is not a few 10 or 100$ its a couple fo 1000$.
I fail to understand how can such a big error be?

I found the differnce and notified the person who was handling my capital gains (Naresh @ IBSN). I walked him though the excel sheet he sent and pointed the error
to him. He said it was a mistake. he will review it and fix it.

Next after a few days, I was contacted with updated summa
ry. I got new numbers and again incorrect, I know these figures were not right because, I have been personally computing capital gains and tracking it for past many years
I was told they will review it again and make sure it is done by a senior tax person (forgot the name) to ensure everthing is right

A couple of days back, i was given a revised summart, the third time and guess what again wrong numbers. Today I was transferred to person (Priyanka) who said she was the one who reviewed by capital gains

After she confirmed, she reviewed, I asked her what if I could still find errors. Her response was 'You have so manb
y transactions, there could be errors.

I was so curious to find why they cant do the basic transaction calculataions that i told her, I will walk her through the transactions to find the error

I had a few short transactions(sell - buy) and Priyanka didnt knew what it was. When I asked her, the response was - a short transaction is one whivh you brought and sold same month. Give me a break... I wdidnt expect this from a person who was preparing my capital gains.

I spenr good 45 minutes with her on call, and i found that the cost basis was also not computed correctly..

I had a buy transaction of a stcok X 100 UNITS on 9/31 FOR 1000 and another 50 UNITS ON 10/2 for 400. and a sell of 150 the same day. The cost basis should be avergae of my price and if partially sold FIFO should be used. These are basics in computing capital gains

I mentioned can i speak with senior, I was told to send the excel which I had maintained. Tell me why shouldI pay IBSN if i had to sent the details myself. I told her I challenge that the Reverse split, Cost basis, short transaction... thses are basic things and I would certinaly expect the person working on my gains to be conginzant of thses

These are just related to capital gains . there are others as well. I read somewhere IBSN plans to be 1200 people strong in next couple of years...for me qulaity matters not quantity.

This is certainly not what I expected from IBSN. I can give my file number and evidence of whatever I had mentioned before. I work for a reputed IT company and I am not intrested nor am here to defame anyone/IBSN. I just hope someone knowledgble looks into my file and get the correct numbers.

Laxmi - is this something you could address

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IBSN Tax Tax returns filed incorrectly

This a completely unprofessional company reliant on manipulating your tax estimates. Do not get sucked in for they will promise high estimated returns; They will lure you into getting more returns than other companies might suggest. They also charge a high upfront fee. There is no process to refund you in case of any goof up from their side...and a goof up is something that you would come to expect. No sane person would commit filing tax returns from them after reading so many complaints about them on the web, unless you want to jeopardize your prospects of getting a GC. Please AVOID AT ALL COSTS...

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Rama krishna KOtni
, IN
Mar 07, 2010 12:03 pm EST

Hi,

My file no is R62333 . I found that your computation is based on initial tax summary. I was sent additional information that you missed bank amortization and expenses at clients. Then I was send a revised tax summary. But the file you have sent is as per original tax summary. Requested to prepare return revised tax summary. But never received any response from you. I already paid the required amount. There is lot of prompt ness before I paid the amount. After I paid the amount there is no response from these people.

Thanks and Regards,
Rama

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rod_mart
, US
Oct 24, 2010 3:09 am EDT

IBSN (myIBSN.com) has not refunded the tax preparation fees that I had paid them. Its been 7 months now and I have tried every possible way to communicating with them. Based on an initial estimation of my tax refund, I paid them a fee and after I got the detailed statement I found a number of issues with the initial estimation and the final refund was much lower. They were to refund the difference in fees of more than $200 but they have never paid it back in spite of repeated follow up with them.

These guys are complete cheats and and i would like to advise everyone to stay away from them as far as possible.

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Another IBSN sufferer
Not providing, US
Jun 16, 2011 1:23 am EDT

I used their service because I needed to submit thru paper and not online.
My filing papers were created five times. Each time there were errors and errors. It was me who had to tell them what to do point out all the stupid errors. After the filing end dates, they closed most of their phone lines and stopped responding to escalation in a timely manner (ever after they came back from their company levelvacation). When I check the gov site, I dont see that my tax has been filed. I have been posting on their site abt the status of my state tax filing and there is no response.

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Heyts
, US
Oct 20, 2010 5:55 am EDT

I had paid $500.03 for the tax preparation service. The actual amount for the services I availed are $250. I had contacted the business several times over phone and email requesting for the refund of the excess amount they collected from me. It has been 6 months but I have not received my money. Before the payment, every day they used to call me asking to make the payment. After payment there is no response and if someone attends the call they will transfer to some other person and I had to explain the entire story. The response I get is that my request is forwarded to accounts department. This is the same response since 6 months.

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Partha_s
, US
Feb 28, 2011 8:08 pm EST

This is not at all a customer friendly company.
It is over 20 days but they could not compelete filing my tax. They simply do not care about client enquiry.
Even though there is a formal procedure for escalation.
however they do not have any standard SLA for response to be sent customer .
They are only super-active when it is time to take money for customer tax consulting.
I am just wondering how can so customer unfriendly corporation exist in this competetive world?
If you feel like consulting IBSN for filing your tax think over and over again. Their service is reallly really poor. They do not even bother to reply client mails.

Worthless service provider...

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anoopv
Cockeysville, US
Feb 01, 2010 8:31 pm EST

Hi,

I filed my taxes with IBSN last year and I was charged a fee for a servce (ITIN application for 2 dependants ) that was never provided. [File number is m55684] I had to do the ITIN forms myself. When I asked for a refund, I was told it was busy tax season and they would definitely refund it later. I waited. And nothing happened. I called several times during and post the tax season but there was just one answer - "we will do it soon". I was even asked to write an email to a senior member of the IBSN group which I did - but as I could have expected there was no response.

Now it is tax season again and IBSN tells me that I will get my refund amount adjusted in this year fee. That means that I need to buy service from them again in order to get my fee refunded. If I decide to not go with IBSN - they just keep my money. This is just not fair.

With all respect, Mr Laxmi Palaypu - If you deem your company to be fair your customers, I would ask for the fee refund to be made to me regardless of my decsion to continue with IBSN.

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Sarath Tax
burbank, US
Jun 27, 2010 1:05 pm EDT
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I have been charged for Itemized deductions but I have chosen standard deductions. I need to get refund of 160 $. I called several times but no one picked up the phone for 2 months. At last one day someone from the customer care lifted the call and asked me to put a message through "Notify Escalated Issues" and asked me to drop a mail to Ravi Shankar who is in-charge of Tax returns. When I escalated this issue, I got the below reply from Ravi Shankar.

"Dear Taxpayer-- The reversal request is forwarded to the finance dept and shall see that this amount be reversed at the earliest and this delay is due to the delay from our insurance carrier in reverting the payment. We appreciate your kind cooperation until such time".

This was given almost a month back, but no response after that. I am trying to call them no one is picking the phone. Now even I am trying to send mails in "Notify Escalated Issues" but it's showing "Invalid Staff ID Provided".I sent many mails directly to Ravi Shankar mail id but no response from him.

I really frustrated with this IBSN TAX. Please never ever file your tax returns through "IBSN TAX". I am wondering how come this company is cheating many guys.

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vemula
Irving, US
Mar 16, 2010 2:34 pm EDT

These guys are not professional, they won't respond to your complaints at all. They are somehow managing to get some good returns. During Initial processing they will call daily and rush to complete everything.

I went to through their initial process and paid the fee. Later i decided not to file with them and they mentioned a part of fee will be taken by them and remaining will be reversed in one week.

They didn't reverse even after one month and every time i call them its in progress and they say they need the management approval. They won't even give the proper details, who can resolve it. Finally i got the email address of their management and sent a mail. No reply from management as well.

Get the quote, they will rush u to pay the fee. Take your time, check with few other agents and take your decision. Once you the fee, that's it. Its gone, you won't get it back.

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scorchingsnow
Saint Paul, US
Apr 15, 2011 11:59 pm EDT

IBSN is a cheating, lying and totally a shady company living upto their only motto of cheating their customers. I have been filing tax returns with them for several years now and it has been very atrocious this year, they charged more than 400 dollars for preparing the tax returns. I was given the tax preparation PDF only after paid the amount. But the tax calculation was so wrong and they claimed so many deductions that I was not eligible for. I certainly think that their customers will be audited by IRS due to IBSN's cheating tactics.

Having said this, i contacted IBSN atleast 15 times through email, sent messages and escalations on their website. But those damn crooks did not reply to one of my email. All their phone numbers are never answered, i have wasted a lot of time and totally frustrated with their pathetic service. I am going to file my tax through some website or HR Block (even if i get very less refund) and get over this. I dont know if I will get my money back because I have read a lot of complaints about them not returning any money.

Does anyone know how to sue their ### in a US court. I am totally sick of these crooks who cheat their way around the tax system.

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Nuggu
Pittsburgh, US
May 19, 2011 9:05 pm EDT

Do NOT use the services of IBSN. I have tried to file tax with IBSN, the people take care until you pay the fee. I have left them several mails from Feb, using their message box and regular email and none of them were replied.
Please file taxes yourself and definitely you will do much better job than IBSN. (even if you got an F in Mathematics)
They crapped up my filings, called me to say they filed it wrong, and no udpates on my filing later. All the information I see when I login is wrong.
BTW you will not get any referral benefit as well, so do not try doing it.
The worst service ever.

Vinil

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IBSN Tax Inadequate Service

I had engaged IBSN taxto file my tax returns. While selling the services, I was told that I will only need to upload my input documents and IBSN will handle everything else thereon. The services sought were extension of return filing date in US, applying for ITIN numbers for wife and kids and filing of IRS and State Return. They charged me USD 275. Now they have handed inaccurate documents to me and have advised me to pursue ITIN aplication and filing of return with IRS, State on my own. Any attempt to correct documents or discuss issues is in vain since the contact numbers provided by them on their site [protected] lead to only voice mail boxes for all menu options and 040-[protected] number gives an out of service message. All messages that I have posted on their site for escalation of this issue have been unattended in last 3 days while the deadline for filing returns is fast approaching. Their representative last called me 3 days ago and promised for an update within 1 hour but after 72 hours there is no message posted on their site, no call or voice mail nor any email. Besides they have asked me to upload lot of my personal documents and there is no option where I can remove / destroy those documents which is leading to another concern of safety of my personal information.

Apart from this message, I will puruse other greivance redressal mechanisms.

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Mathur
Cupertino, US
Jul 07, 2010 12:31 pm EDT
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Oh they sure are horrible in responding back. or receiving any phone call's

Here is what i did..
I sent Angry email to all the email address that ever communicated to me, all email address on there site and all email address i could find on internet.

At least i got someone to respond.

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IBSN Tax Never file through IBSN

Never Never file with IBSN. They would sell the services on the pretext of being an Indian company who can handle it more effectively and know the rules.
They dont know anything and dont have a CPA on the team.
They hire low cost laborers in Hyderabad paying them meagre amount who even cant talk properly.
They would ask you some question and prepare the tax return. After they have given the quote, they would start pushing for payments and once you have made the same, forget about any service from them.
In my friend's case, they filed late and he had to suffer penalties and also since the query came, he would be affected in the process of Green card.

In my case, they did a double tax filing and when I complained there was no response.
It has been 6 months since I have been following my case and there is no response from their side.
They mailed me a no to call and that is an Invalid no.
When I asked them aout refunding the money, they turned a deaf ear to the same and no communication.

My another friend had a case where they promised him to get more and when the enquiry came they didnt respond to his mails, calls even when he has paid for 7 years service (You wont believe but they charge extra money for representing you).

So my suggestion / request is never get your tax refund filed from IBSN.

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rod_mart
, US
Oct 24, 2010 3:04 am EDT

I completely agree. Everyone should stay away from IBSN Tax (myibsn.com) at all costs.
They will cheat you at every possible opportunity.

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Mathur
Cupertino, US
Jul 07, 2010 12:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Oh they sure are horrible in responding back. or receiving any phone call's

Here is what i did..
I sent Angry email to all the email address that ever communicated to me, all email address on there site and all email address i could find on internet.

At least i got someone to respond.

C
C
chanchal
, US
Mar 01, 2010 4:21 pm EST

I agree with Samarth. They have fradulent means of filing taxes.

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