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IBD Marketing Complaints - Guaranteed refund never received

Review all IBD Marketing complaints

IBD Marketing
Posted: 2007-11-26 by Nancy Stevenson [send email]
Guaranteed refund never received
Complaint Rating: 80 % with 10 votes
Company information:
IBD Marketing
Pompano Beach, Florida
United States
Phone: 877-267-2125
www.IBDMarketing.com

I was guaranteed by IBD, per phone conversation, that if they could not sell my timeshare within 6 months, I would receive a full refund of $882.00. Instead of waiting for me to returned signed contract they pushed through charges on my credit card. I never did sign contract. After many many phone call from me I received a letter from Mr. Richard Beatric stating same. I heard nothing from them for 6 months. On October 29,2007 I was told that Mr. beatrice had okd the refund and it would be credited within 5 days. Again after many phone calls not being returned, I was told today Nov.26 to fax a copy of said letter. Has anyone had any luck suing these people?
Comments United States Real Estate
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Comments

313 days ago by Holly Rockwell [send email]
We have had our Time Share up for sale since June 2007 through IBD. We were told that there was an immediate demand for Times Shares in the Bahamas and that the only reason it wouldn't sale is if we didn't accept an offer. We have received no feedback from this company. We call all the time, but rarely ever receive a callback. We were told one time that they had offers, but the financing fell through. We get different story every time. We have dropped out price twice, and can't understand why it is not selling. We are very frustrated with the whole process.
313 days ago by Jami [send email]
Of course nobody has had any luck suing us, as we have done nothing for them to sue us for. You omitted the fact that we told you once we received the copy of the fax of the letter from Mr. Beatrice the finance department would credit your refund right away, which you then at that point got very rude and nasty on the phone, used unorthodox language, and refused to send a simple fax so you could receive your refund. So what is it that you're really after here? Again, send the fax so we can have a copy of this letter that you're referring to (as we have no records this letter actually exists. Very rarely does the owner of the company have time to deal with customers himself, much less sit around and write them letters. That is why he hires employees such as customer service agents, buyers agents, and sales people.) and we'll credit the account. Simple as that my dear!
313 days ago by Darlena [send email]
Did they explain to you at any point that they can't bring you offers until you sign your contract? It also states in your contract (which was also done verbally the day you signed up on a 3rd party recording/verbal agreement, which IS legal and binding) that IBD Marketing is a for sale by owner ADVERTISING agency. They don't have to guarantee your property will sell. So technically the 6 months you're supposedly giving them to "sell" (or advertise the property to be for sale) would not start until you do sign the contract which would allow you to accept offers on the property. Sounds to me like you breeched your end of your own contract. You were also informed the day you signed up for their services your card would be charged, which you again gave a VERBAL authorization for (you also had to have given them your credit card # yourself so certainly you knew it was being used for something?). With that being said, how do you figure "charges were PUSHED through"? Perhaps you weren't clear at the time as to what it was you were purchasing, which was an ADVERTISING SERVICE, not a GUARANTEE to have the property sold.
301 days ago by Lisa [send email]
I for one, put my timeshare in IBD marketing hands. Everytime I call, I never get a response back. They told me that e-mail works better. I have tried that approach, and still nothing. I am hoping they do sell my timeshare soon. My husband is ill, and I can't afford to pay on it anymore. When they called me, they said the market was looking for a timeshare in cancun, and the one I have is very popular. Still 6months later it is still on the market.
300 days ago by Helen Garfield [send email]
MY HUSBAND AND I HAVE A CAMPSITE TIMESHARE UP FOR SALE WITH THEM SINCE LATE FEBRUARY OF 2007 THEY GIVE ME ALL KINDS OF STORIES WHEN I CALL THEM. I WAS CALLING EVERY WEEK, BUT NOW ITS EVERY 2-3. YOU GET TIRED OF GETTING THE RUN AROUND. I THOUGHT ABOUT GOING TO THE BETTER BUSINESS BUREAU. WHICH I STILL MIGHT DO.THEY WANT TO TAKE YOUR MONEY AND THATS ALL.
286 days ago by Lloyd Slinkard [send email]
We had IBD list our Timeshare In Branson MO. 2/20/o7 After lots of guarantees and promises, I have called several times and there is always someone interested but no contracts, I have tried to call and contact by email but can not get through to anyone. I cannot even find their website anymore. Is this company still in business. If anyone has any information on this company I would appreciate it.
Very Dissapointed Customer.
285 days ago by Rex Allen Barrow [send email]
I have had my timeshare for sale for two years and I can not get answers from any one. I have called and called but what use is that, They have my money and they could care less about my frustration. I am wanting answers but getting none. I think a class action law- suit is whats needed here.
280 days ago by Joseph Polak [send email]
I was contacted by ibd marketing and contracted them to sell timeshare. Now sfter many phone calls and dropping price,no sale was ever made.I can no longer can contact them. I agree something should be done to froce this company to come to terms or pay up.
272 days ago by Loretta L. Smith [send email]
We listed our timeshare with IBD Marketing for $799.00! We called them after not hearing from them for a month. We were told they had several interested buyers and they had set up a showing!!! Heard nothing back after the supposed showing. Waited two weeks and called them again. They had two buyers that were waiting for credit approval. Did not hear back from them so we called them again. Crediting fell through so they were setting up another showing. A month passed by with no contact so we called again. The rep was very rude to me on the phone! She said it was not her problem that it didn't sell! Now we can't get ahold of anything but an answering machine and their website has been taken down!!!! Does anyone know if there is anything else we can do? We are going to try to file a dispute through our bank but the time frame has passed so that may not work.
272 days ago by Lacee Herbert [send email]
We listed our property in Aug. 2007 and our story is exactly the same as everyone else's here. I tried calling them again today and the voice mailbox is full and unable to accept anymore until it is emptied. I haven't ever been able to see our property to view or update it online, yet. We just are told that a lot of people are interested, but no offers yet. Our property is in Arizona and as they have told all of you, our property in a warm climate and on a golf course, is in high demand and again - that the only reason we won't sell is if we don't accept the offers. Something must be done!
270 days ago by Melissa [send email]
In case you havent figured it out, that company is no longer in business. Once a company files bankruptcy, I hate to be the bearer of bad news, IT'S OVER. If you wanted your $ back, you should've waited to get your refund before you went complaining to the state agencies. You see, the state agencies arent interested in squeezing blood out of a stone, they just care about making sure the operations no longer continue. But for every one of these that go down, a new one opens. The only real way to put an end to it is to not buy into their services, no matter how "good" it sounds.
257 days ago by Michelle Delfino [send email]
I signed with them Aug 2007. I was not able to pay the whole 799.00 so they accepted 300.00 with the rest to be paid upon sale. I hadn't heard anything from them so I tried calling and got the voicemail. So I called the Pompano Police Dept. They said they have received several phonecalls, but referred me to the BBB. I called the BBB and was told they have an F rating. 79 complaints in 3 yrs and 29 unanswered. She told me to file a claim on their site. She said put in IBD Marketing and make sure the company id number is 90001207. I then called my bank to file a complaint. The woman creditied my account; however' I just received a letter stating it was over 90 days so they can do nothing and I will lose the 300.00 credit. I am all for a class action suit. My mom passed away and I got the timeshare. I have maintenance fees bldg up and need to sell it fast. Hope this info helps.
247 days ago by Jeanne Wright [send email]
I have the same issues with this company as every one else they never call you back or e-mail you they told me my timeshare would sell in 3 months and that has been over a year ago and I still have it. When you call the number they give you to call it says it is not even listed. last week it gave a persons cell phone that gave another number which was a travel agency, this is just crazy
211 days ago by Loretta L. Smith [send email]
I have been emailed by two employees from IBD Marketing. One employee has informed me that SHE no longer works for IBD Marketing yet she still defends them and answers emails....... ummmm....... I wonder what kind of game her and this Richard guy are playing. PEOPLE stay away from any company that asks for money upfront. We found out the hard way that it is nothing but a SCAM! Besides all the nasty little names that they have called me via email................... And by the way if you are reading this - (she knows who she is...... YOU CAN GO ON MATERNITY LEAVE PRIOR TO HAVING THE BABY STUPID!

Anyway - STAY AWAY FROM IBD MARKETING AND ANYONE THAT WAS EVER CONNECTED TO THAT COMPANY!!!!!!
77 days ago by Pam [send email]
Yes they are a scam. I am hearing that they are back in business under a different name. If anyone knows please email me!!! I still would like to sell or rent my time share but once you have been burnt its hard to fall for it again.

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