Complaint Rating:

Company information:
Ashley Furniture
United States
www.ashleyfurniture.com

Bought with cash $1240.00 a new leather loveseat and when they called to say it was here I was so excited. My husband took the old sofa apart and out. Then they called back opps it came in but totalled TOTALED!!!... I said so you order a new one and its three weeks again they said yep. Then a week later they called back and said its here. I said ok that was fast. Once again my hubby took the sofa apart and out. Got there no loveseat they said it was a miss call that he had called about the totalled one again. Once again no apology’s no customer care. SOOOO I said so when is the e t a on the new one the warehouse guy said oh the part should be in two weeks. I SAID WHAT PART WE BOUGHT A NEW LOVESEAT!!! We were told another one would be ordered just minutes ago. He said we are going to fix the damaged one and give you it. This is what we do I repeat this is what we do to everyone. I said I want what I paid cash for, He said it will be. I through a fit of anger. I said I want my money back they then said you can only get all of it less 30 percent. SO I wait another mmmmmm god knows how long. For a repaired piece of furniture. WHAT A DEAL!!!

I am so pissed I can't see straight. DO NOT SHOP HERE I GIVE YOU FAIR WARNING. SO I spent $1240.00 dollars and have nothing no sofa for a week now as my hubby said he would not put it back in the house again (the old one I mean).I should have bought Japanese they do better work building and they treat customers with respect. Ashley is so awful so awful so awful so awful so awful…