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Roomful Express Complaints - I will never do business with them again

Review all Roomful Express complaints

Roomful Express

Posted: 2007-10-18 by Jacqueline [send email]
I will never do business with them again
Complaint Rating:  71 % with 7 votes
Company information:
Roomful Express
United States
www.roomfulexpress.com

In December 2006 my husband bought me a table and chairs for Christmas. In April I noticed that the table was peeling and one chair cushions was also having a problem. I called Roomful Express in May and the company sent out a gentlemen to look at the items. Roomful Express was to replace the table top and the chair cushion. It is now October and Roomful Express still has not replaced the items. Every time I call to find out what is going on the keep telling us that its the manufacturer they are waiting to hear from. I recently found out that the manufacturer no longer makes this table or chairs. I will never do business with them again.
Comments United States Furniture
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Comments

346 days ago by Besnik Neza [send email]
they screwed me over also I ordered a futon mattress 2 months ago and still have not received it. I called them and they still never responded me and now I hear they are bankrupt!! What can I possibly do to get my money back???
207 days ago by Customer Support [send email]
This is Roomful Express Customer Support.

We are sorry that you feel that you have had a bad experience with our company and products. Customer satisfaction is very important to us. We will be happy to have the opportunity to resolve your problem if you would call us with details.

We can confirm that we are not bankrupt or in any financial trouble. Any customers that have legitimate issues with our products are requested to call us and we will do everything we can to resolve them.

Please call us at (888) 696-7378 - Monday thru Saturday 8:00 am-7:00 pm EST or email us at customersupport@roomfulexpress.com.
180 days ago by Myrtle Evans [send email]
Do NOT do business with Roomful Express!I bought a table and chair set from them and twice they delivered the wrong bench...They then agreed they did not have the correct bench to match so I had it picked up for return. When I got my return check for the furniture it was minus the delivery charge.I was told that was spelled out in the folder they give you once you've paid for the furniture and are going out the door. So for $79.99, they have lost a 15 year customer.They have the worst customer service dept I have ever dealt with.
8 days ago by T. Ryan [send email]
I agree, I'd never purchase from Roomful Express again. I bought a bedroom set and it was delivered without the rails. I went into the store and they advised me my salesperson was cut from the staff because of downsizing so I had to deal with someone else who had no clue what parts I needed.
She gave me the customer service number and a manager named Jen was really rude and short with me. OVER THEIR ERROR!



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