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Bank of America Complaints - I DID NO SING UP FOR THIS PROTECTION SERVICE

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Bank of America

Posted: 2009-06-24 by   denish tolbert
I DID NO SING UP FOR THIS PROTECTION SERVICE
Complaint Rating:  0 % with 0 votes
Company information:
DENISHA TOLBERT
5133 s van ness
Los Angeles, California
United States
Phone: 3236674649

I OPEN A, ACCOUNT WITH BANK OF AMERICA AND PUT $20.00 IN THE ACCOUNT. I SENT $15.00 OUT OF MY ACCOUNT WITH MY ATM CARD, IT IS SHOWING THAT ON MY ACCOUNT. THEN I LOOKED AT MY ACCOUNT ON-LINE AND I HAD ALL OF THESE OVERDRAFT FEE'S, FOR A PROGRAM THE BANK SAID I SINGED UP WHICH I HAVEN'T. THIS PROTECTION PROGRAM I DIDN'T SIGN UP FOR COST $38.98 WHICH WASN'T IN MY ACCOUNT AT THE TIME. THE BANK CHARGED ME FOR THE PROGRAM AND ALSO STARTED CHARGING ME OVERDRAFT FEE'S OF $35.00 EACH ALMOST AS MUCH AS THE PROGRAM, I HAVE 3 OVERDRAFT FEE'S OF 35.00 FOR THE SAME PRODUCT I DIDN'T ORDER. THEN I APPLY FOR A PAYDAY LOAN AND THE BANK TOOK THE MONEY AND PAYED THE OVERDRAFT FEE'S WITH IT, WHICH HAVE MY ACCOUNT AT 0.00 I NEED HELP.
Comments United States Banks
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 115 days ago by   selfadvocate 0 Votes
I got a telemarketer call from Privacy Assist and was told they wanted to send me the information about the credit card protection program. I told them I do not want to buy that service. The telemarketer assured me there would not be any charges unless I sign up by returning the materials. I said OK, send it on.
Two months later there is a surprise 7.99 charge on the VISA statement to privacy assist. I called PA and was told they could only credit one month and that there was a pending charge for the current month. I did call BOA Visa and they will credit me both months. Gee, that took 45 minutes of my life to do. How frustrating. I wish I had a recording of the original call. That was clearly illegal to sign me up for a service I clearly stated that I do not want. Next time, I will stop trying to be polite and just HANG UP.

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