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4.5 3650 Reviews

Hughes Complaints Summary

134 Resolved
498 Unresolved
Our verdict: When using services from Hughes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:51 pm EDT
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Hughes fradulent advertising

File a complaint with the Federal Communications Commission!

Go here: http://esupport.fcc.gov/complaints.htm

Here is my complaint... This complaint is regarding HughesNet’s Fair Access Policy. HughesNet’s television ads clearly imply that their service is far superior to dialup internet. Sometimes that is true, but often it is not true. If the consumer exceeds bandwidth usage, HughesNet throttles your account down to nearly no bandwidth at all. HughesNet provides no information to the consumer regarding their current status of use of their bandwidth. None of this was made obvious by HughesNet in any of their advertising

Of course, if you are willing to pay considerably more for your service, you can eliminate this problem. In my opinion this is like a “loss-leader” advertisement. They hook you with one price, only to require a much higher payment to actually receive the advertised service capability.

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gstan1952
West Palm Beach, US
Apr 20, 2010 2:21 pm EDT
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You got that right !
Most of the time, my download speeds go down to 5.4kbps. Which is ridiculous!
They claim "Fair Access Policy", but when they decide you've exceeded your limit, they
cut you off from internet access for 24 hours. Even though your still paying for the service!

garystan

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10:24 am EDT
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Hughes rebate hassel

When I first signed up for Hughes Net I was told it would be free installation. This was a lie! I had to pay$245.00, because they would not let me lease the receiver. They said because I lived in Vt. I had to buy it. Because I had to buy it they could not give me free installation. They told me I would however Qualify for two rebates- $100.00, and a free months service. I am college educated and not computer illiterate. It has taken me over 2 hours to get all the information needed to do this. I hope I get it.

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5:22 pm EDT
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Hughes I have numbers to call!!

I have answers and numbers to call. I have gotten the run around from everyone at the HUGHESNET site and phone tree. Talking to them is like talking to a brick wall with spikes. BUT...yours truely has found numbers and info for you to talk to AMERICANS that will hopefully do you some good. I have talked to them today and it SEEMS that i might have gotten somewhere! WOOT WOOT. call this number [protected]. I called this number and pressed 6 and then waited and pressed zero. I asked for complaints dept. and this very nice lady Camilla (actually her name cause she is an AMERICAN!) took all my info and said she would call me back...get this...SHE CALLED ME BACK WITH IN AN HOUR (I KNOW!) Camilla apologized for the crappy service that i had gotten since getting this system, credited me a months service, and...TOLD ME THAT THE PEOPLE I HAVE BEEN DEALING WITH LIED TO ME! An actual admission of this crap!She has a "go to" guy in her office and his name is Ronnie...Ronnie is going to call me on monday and he is going to fix my issues. I told her about my install "problem" with no place to go with the dish and having to shell out extra $$$$ for a pole and she is going to see what she can do about getting me reimbursed for that cost as well! I told her that for this area and for as many people i have talked to about this "having to have a pole" and being scammed. She said this was not right and that she was going to see that this practice was stopped! I certainly hope this helps anyone who has been having these problems! I am going to try to post this link and see if it works...It is to the BBB..has addresses phone numbers and email address. Even provides the address to the place i called! At least there is a place to throw eggs and protest...haha. Good luck and please let me know if this worked for you! My email address is [protected]@hotmail.com. Here is the link: http://www.dc.bbb.org/report.html?national=y&compid=9864 Copy and past to your browser...Happy hunting everyone!

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Ron Card
Charlotte Court House, US
Apr 05, 2010 7:27 pm EDT
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We've had HughesNet service for over 5 years so far. For the past 4 years, yes, we had our share of slow/no speeds issues. Were very mad! We upgraded from the 4000 to the 7000 modem a few years ago and then speeds gradually slowed down at certain peak times of the day. Our service speed was up and down, just marginally adequate, but we have no choice out here in rural central Virginia. About a year ago, the 7000 modem began needing periodic disconnecting of the two cables to reset the modem and get the speed back up to par. That was fine once or twice a day. But speeds still slowed or died, so, through an internet search, someone revealed the Hughes corporate phone number in germantown, MD. We called and quickly got connected the HughesNet CEO, William, who carefully listened to our issues, acknowledged them and was very courteous and apologetic and put us under executive customer care. William graciously upgraded our modem to the then new, HN9000 series for FREE and switched our service from the older, over-crowded satellite over to the then newly-launched satellite. To boot, he gave us a one month use credit. William was wonderful! After installation, speeds were quite fast, we had upgraded to the mid-level speed program which cost more, however, after several months, speeds again slowed down and we had to again disconnect and reconnect the two cables which did work and restored our speed for a day. In time, we got tired of having the chore of doing this, so we called tech support in India, starting at first base. They could not help us and transferred us to what was called, Prioritized Tech Support. The very helpful gentleman, I believe in the Philippines, solved our long-time problem in a matter of minutes. He had us go to, and make noteof this, customercare.myhughesnet.com and go to downloads area on the center right-hand side, and click and then click on the first download, which is for the 7000 and 9000 series modems for Windows users. This is called the Lan Client Config. Utility, and it configs Windows-based computers to obtain optimized performance. It took a minute to download and install and, presto! our speeds greatly increased to where they should have been, and the speeds stay consistent throughout the day--no issues. Finally. We strongly suggest trying this route. This is the Tweek you need! Also, Hughes has solved, sort-of, the issue of exceeding the Fair Use Limit by issuing a free restore token, one a month, and beyond that, a small fee to pay to instantly restore speeds. So, for us, everything has been rectified. We tip our hat to CEO William and Hughesnet. Ron & Linda in VA. 5 April 2010

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7:39 pm EDT
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Hughes terrible service

I ordered Hughes Net satellite internet the first week of August 2009. It was installed on August 15, 2009. After a few days, I noticed that the speed had dropped to even slower than dial-up. I called Customer Service and told them to disconnect the service because I was not paying twice as much money for slower service than I was getting with dial-up internet. They informed me that I was only allowed 200mB of downloads per month and if I went over that threshold, it would slow my computer down for that day, but would refresh every 24 hours and that I should be okay the next day as long as I didn't download anything else. So I agreed to keep the service for the rest of the 30-day period in which I would be able to cancel without obligation to contract. Just a few days after that, I was again experiencing problems and wasn't aware of anything else being downloaded, so I called Customer Service back to explain the problem. I was connected to someone who did not speak English very well at all--I was having trouble understanding anything she was saying. So I politely asked to be transferred to an American, but she refused. So then I asked to speak with her supervisor, but she refused this also. WHAT GOOD IS CUSTOMER SERVICE WHEN THEY REFUSE TO HELP YOU! So I hung up very angry and frustrated and now I'm stuck in a 2-year contract with something that's not worth what I was paying for dial-up. I will tell EVERYONE I meet not to ever do business with Hughes Net because they are the worst excuse for a company that I have ever had the 'displeasure' of dealing with. This is one customer that will not be a repeat, nor a source of referral for the company. My first suggestion would be "SERVICE AFTER THE SALE"--you just can't wrong with that. My next suggestion to them would be to hire people that can at least speak English, even if they are not from U.S. I could go on and on, but I think I have made my point very clear.

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5:11 pm EDT
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Hughes hughesnet sucks

Hughesnet SUCKS! Initially, I paid like $600. to have the service installed, then $59.99 per month. Within the last year or so, I kept getting this "Fair access policy, " where they basically shut your internet down for 24 hours. Also, for several months now, my service has been slow or not working at all. I called the tech support line, where I was told I needed a new modem. I asked the tech if this would fix it, and the answer was, "yes." After paying $125.00 for the new modem, I had no change with the poor signal. I called again, with yet another person who I could barely understand, telling me I needed a tech visit, which was billable, you guessed it at $125.00. I then proceeded to call and have the service shut off. The csr asked why, and I shared the above story. She offered to waive the tech visit charge, so I decided not to shut it off. The tech came out, telling us the feeder horn? on the disk had water inside it, and was corroded. He suggested we call customer service(?) and see if they would give us a new one. I called, and the man, (with an attitude, ) on the other end told me it was either $399. for a new set up, or $100. plus a $10.00/month lease fee. I have yet to call, since I'm travelling, but you can see where this is going. Unless these, "A double S'es" replace the equipment, no charge, no clease fee or contract, they are done!

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bill lampman
DECATUR, US
Oct 10, 2021 2:04 pm EDT

i have already wrote a complaint and this damn service didn't let me oost it

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bill lampman
DECATUR, US
Oct 10, 2021 2:03 pm EDT

i have had nothing but he-- out of hughes net they are way worst than dial-upwitch i don't have the option of anymore as there are no telephone lines in the country where i live. trust me when elon musk get his system up and running everyone on earth will run to it. starlink is it's name it will be up and going in about anther year or so not only for internet but also cell phones and tv he will become the richest man in the world by a long ways i'm going to buy stock in his company as much as i can bill lampman

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A.W.90s
, US
Jun 01, 2018 12:18 am EDT

The absolute worst, nonfunctional bs internet on the face of the earth. Same price as cable. Fifteen times SLOWER than dial-up, and they throttle you all day long through a "fair use policy." Even when the service works, which is only between the hours of 3 and 6 AM after said throttling, the connection is generally 1.2 mbps at best, assuming fair weather, no clouds, no wind, and of course your willingness to wait up to these cuckoo bird hours for a sliver of internet. Absolute robbery.

HughesNet is the most cretinous internet service provider on the face of the planet. They shouldn't just be avoided at all costs; they should be sued into oblivion!

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Robert Gunnison
,
Jun 01, 2007 12:00 am EDT

Are you kidding me? My HughesNet runs at 2Kb or about 14 times slower than dial-up, yet costs $60 a month. I can cancel my 15 month contract at a cost of $700, so you figure it out.

The installer was so fat he couldn't climb on the roof so he charged me $132.50 which is a scam for the installer to make extra money, to install a pole into the ground. He told me to make the check out to him personally, not to Millennium Satellite. I was a DirecTV installer and am well aware of this scam. The rebate program requires copies of my invoice but I don't get an invoice. instead my business ATM card is charged every month, so the rebate is a scam too.

So what's my recourse? I tell you how to get even with these ###. Sue them in small claims court. It will cost you about $50 to file; you don't need a lawyer, but guess what? THEY DO! They're a corporation. So they spend at least $500 to defend themselves or lose by default. First you have to give them a chance to make good, so do that first. When you're not satisfied, sue them. The installer too.

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PBJelly
Leander, US
Jul 15, 2015 9:18 pm EDT

I agree completely. Worst internet service ever. I would gladly go back to dial up. Most of the time my internet runs at 15 - 18kb. DSL, cable, not available. No phone line at this time, but the instant my two year contract is up, I will be switching to something that actually works. No point in begging cable company to put in cable, those greedy (deleted) only want to install cable where they can sign up a few thousand people. Still, no matter what, DO NOT SIGN UP FOR HUGHES NET! It is way overpriced for the service received. Should cost about a buck a month for service rendered. It should be closed down now, I doubt anyone would miss it, not like you get any connection anyway. Do not believe the commercials, I'm stuck for at least another year, don't fall into that trap. Get dial up, it's way faster, get unlimited cell phone service, it's cheaper and faster.

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crystal258
Brooklyn, US
Jul 17, 2014 3:52 pm EDT

highes net should be closed down

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3:59 pm EDT
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Hughes fair access policy

Hughes Net Internet Service Provider exists to legally “hook” customers in a two-year contract and force the client to upgrade their service. Hughes Net advertizes to a clientele that has no other possible ISP in their area except 56k dialup service. They promise, through false advertizing, to provide 1, 000k satellite service for the standard fee.

Once you are a committed customer who has signed on the dotted line and invested your up front fees, you find out quickly that you can not operate in the Real World on the internet because of ridiculously low bandwidth restrictions. As you do what normal people do on the internet, you quickly exceed HughesNet’s unrealistically low “Fair Access Policy” (FAP) that monitors you use of the internet, laying in wait for you to exceed the remarkably low utilization of 2MB total during any 24-hour period.

My personal bandwidth declined from mid-800 mbps to between 12 and 17 mbps. That, my friends is a B-I-G reduction. If you are unfamiliar with the FAP you will continue for days trying to figure out what is amiss. As you do this your 24-hour “Penalty Box” time is extended. I couldn’t regain my speed for nearly 4 days! Next you will call the “Help Desk.” The Indonesian employees will explain with remarkable composure how you have violated HughesNet FAP. However, they will not resolve your dilemma.

HughesNet has six payment plans. The one advertized is the Home Plan, 200MB, 1.0 Mbps/128 Kbps, at $59.99. That is the hook. The Switch is next; Upgrade your plan.

Next is Pro, 300MB, 1.2 Mbps/200 Kbps, $69.99. 50% more use which will not resolve your usage problem. Pro is still inadequate. Or, try #3, ProPlus, 426MB, 1.6 Mbps/250 Kbps, $79.99. Perhaps one of the remaining Plans: Elite, 500MB, 2.0 Mbps/300 Kbps, $119.99; ElitePlus, 500MB, 3.0 Mbps/300 Kbps, $189.99; ElitePremium, 500MB, 5.0 Mbps/300 Kbps, $349.99.

Try to find a human being that is not sitting at the Help(less) Desk in Indonesia to speak with. I wish you luck. Even the HughesNet Corporate HQ in Germantown, PA will transfer your call to the Help Desk.

If our Federal Trade Commission was worth a hoot in a whirl wind HughesNet would be called to task on this obvious “Bait & Switch.” Your best course of action is to extract all the anger out of your voice and written communications, contact your State Attorney General’s Office and file a complaint. Only after many, many complaints will they take action.

http://en.wikipedia.org/wiki/Hughesnet

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Update by budparker
Sep 06, 2009 4:11 pm EDT

Here is information regarding a Class Action Lawsuit against HughesNet:

http://www.druginjurylawyerblog.com/2008/09/pbm_files_class_action_against.html

PBM Files Class Action Against HughesNet --- Satellite Broadband Company

The law-firm of Pogust, Braslow, & Millrood, LLC, recently filed in the U.S. District Court, Eastern District of Pennsylvania, a lawsuit against HughesNet, Inc., Hughes Communications, Inc., and Hughes Network Systems, LLC, for breach of contract and frauduluent business practices involving the marketing of the HughesNet® Satellite Broadband Network System.

Filed on behalf of HughesNet® subscribers and consumers, the Complaint alleges inter alia that the satellite broadband Company's nationwide advertisement of "Highspeed Internet by Satellite: Wherever Whenever" was materially false and misleading.

The class action lawsuit also alleges that HughesNet intentionally "oversold" its bandwidth, whereby thousands of HughesNet® subscribers and consumers were subjected to limited Internet broadband accessibility, speed, functionality, and connectivity.

Additionally, it is alleged that HughesNet actively marketed HughesNet® subscribers and consumers to upgrade their broadband plan under the representation that such would result in faster Internet broadband access. Despite this, HughesNet® subscribers and consumers experienced significant broadband delays, including extremely slow uploading/downloading speeds, unreliable connectivity, and the inability to access email. Furthermore, HughesNet® subscribers and consumers were often required to incur additional costs, fees, and early termination penalities, as a result of HugheNet's false advertising.

If you or someone you know is a HughesNet® subscriber and/or customer and have experienced similar Internet broadband related issues, please contact our law-firm for a free consultation.

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Medicpipa
Fernley, US
May 18, 2011 11:51 pm EDT

I wish I would have read this before I signed with this fraud that calls themselves a company! I signed with hughesnet and it has been a nightmare since. They said my install would only be $70. They then charged me $170. I chose the lowest plan due to my financial situation. They charged my account $78.00 not the 59.99 I discussed. I realize there are fees and taxes, however the "gentleman" assured me my bill would not be over $68. I was fed up and canceled this service within 30 days of my install. Forget that the 2nd time I used the service my computer obtained a virus which they deny having anything to do with their internet. Now one month later they have charged my account an additional $400.75 for early out fees. I specifically stated to them when I cancelled the account the could not withdraw anymore funds. They will not replace the funds or any bank, overdraft check fees I have encoured. I spoke to my bank and they can't help me either. This nightmare in the end is going to cost me over $1000. Avoid this horrible company. Oh by the way, don't try asking for anybody over the CSR floor manager. They state their is noone over them to speak to... then deny being the owner of the company, tell you they don't care about your problem and proceed to hang up on you. Time it took to have this pointless conversation... 49 mins!

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Susanlee0
Hornbrook, US
Jan 03, 2011 2:38 am EST
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I have had HughesNet since 2005 when it was DirectWay which worked perfectly. When HughesNet took over our service area we've had nothing but problems. We live in an area of California without any other carriers. I've currently paid daily 7.50 for the restore tokens. I've called, written and am so fed up. I'd also like to know why if they have limited bandwidth with few servers then why is it possible to pay the fee and receive restored service immediately. This service isn't even a wonderful email system as I can't open any Pictures family send me either. They advertise in my area to watch movies and U-tube. That can never happen in my house. They told me to use the Download manager and it never works. They said to get the Pro Plan I did and now I just get to pay more for it and the tokens. I'm mad beyond belief with no relief.

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SCREWED BY HUGHSNET
Corpus Christi,, US
Nov 23, 2010 5:36 pm EST

Hughsnet is the worst internet provider I have ever used. It took me several days to find out about Hughsnet’s FAP. I then learned that I had to pay an additional $5.00 dollars if I exceeded their FAP limit of 250Mb. When I contacted Hughsnet’s representative, because I had not been on line at all one day and had gone over the FAP, I was told that I needed to disconnect the cable from the back of their modem or automatic updates would cause the FAP to be exceeded. In other words Hughsnet uses the customer limited internet connection to download their equipment upgrades causing the customer to exceed their FAP. This results in Hughsnet earning an additional $5.00 + everyday by this unethical practice. When the customer is required to pay form more time tokens to reestablish their internet connection. In addition when I contacted Hughsnet I was offered unlimited internet access for $9.00 a month and free installation. They stated that the only manner that they could provide the service is if I gave them a credit card number so that they could automatically collect their monthly charge for the lease. When I checked my account they had billed my credit card for over $400.00. I immediately contacted them and they said "Oh no you purchased the equipment. I said I did not that I had leased it. When I received my refund Hughsnet had charged over $200.00 for installation and my bill was now $80.00 a month. When I contacted them they said I had changed the service. When I was required to move from the rental house by no fault of my own I contacted Hughsnet and requested the service be disconnected. they continued to charge my account until I placed a stop payment on my card. They then turned my account over to a collection agency and stated that i had not answered their correspondence which I never received. When i contacted them again they stated I owed them an additional $450.00 for early termination of a contract which I never signed and had not been aware of prior to this time. This is a very bad company to do business with. I am sorry I ever contacted them. Beware this company will not provide the service they advertise and will apply additional charges without limit or any remorse.

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Kristyrich77
Upper Marlboro, US
Apr 29, 2010 2:26 pm EDT

I agree with all that you've said however, this affects my business operations. Many times I've had to leave my business and drive home to use my "real" internet services which has operates at about 17MBs normally and to have to deal with Hughesnet which is at most times only running at 300kbps when they promised 1000kbps. At around 5 pm daily the speed drops to like 35-44 kbps, as slow as if I'd broken the sacred FAP rule. I spent two hours trying to pull information I had emailed to myself off the net for a meeting that I had at 1:30 yesterday and the connection was so slow I couldn't download my proposal and had to leave without it which made me look stupid! Hughesnet should be charged with criminal racketeering because this service is only a racket!

I can't believe the FCC hasn't done anything about this company. Department of Commerce should site them for interferring with my right to run a business because they knowingly oversold their capabilities to the detriment of my business and I'm sure many others.

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ARLADY
Henderson, US
Dec 12, 2009 10:23 pm EST

Zone Alarm is not compatable with Windows Vista or Windows 7. I went over the FAP yesterday and had no idea what that is or why my internet connection was so slow or why I couldn't connect with the internet until I spent lots of time on the phone with people I had a real hard time understanding what they were saying . I've been with Hughes Net since 09/02/08 and have had several problems with slow connections but this was the first time I was completly without connection because of the FAP. I was under the impression that this is unlimited internet access until I found out the hard way it's not, how does one know when they are close to exceeding their 'limits'?
Disappointed in Arkansas

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Pelon12018
Cedar Crest, US
Sep 16, 2009 10:53 pm EDT

In addition to failing to provide the described "high speed" service, HughesNet further advises users to download and operate ZoneAlarm internet security software. They allow that the software can be operated on up to 4 computers in your home, for one nominal fee, and is the best product available. The software is available for the minimal fee added to your bill. The software, when operational (and why wouldn't you operate it if you are on the internet) consumes copious additional band-with with regular frequent update checks and data set downloads, further slowing access speed and adding to your mounting daily FAP account bucket. Once that is hit you kiss connection goodbye. Dial up starts looking more reliable. I feel I've been "farmed", "raped", "used", and any number of other terms applicable to being robbed. I will obtain "wired" service that I know is fast, set up new email accounts, withdraw authorization to my bank to pay HughesNet, send them a message using the Hughes email address to STOP. Then Ill wait for them to call me. I don't have time to fight with them over any more money, or be miserable about this "service". Public satellite internet service doesn't exist. If it does, it isn't available from Hughes.

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vicmic83
Constantine, US
Sep 06, 2009 5:04 pm EDT

You might add to the lawsuit Hughes net $5 dollar additional a month charge if you do not participate in AutoPay. I wrote a letter to Michigan Attorney General, inturn they wrote to Hughes net. I received a letter from Hughenet stating they will waive the monthly charge. However, I have to call Hughesnet every month to have the charge subtracted from my Bill, thier software cannot not be programed for that feature.

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1:32 pm EDT
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Hughes $350 termination fee on a free trial!?

Bottom line... Hughesnet.com incorrectly debited my checking account for $334.34 for an early termination fee. They immediately found the problem and "fixed it", they said. Well, fixing it means they will refund my money in 30 days! I spent a half hour with a hughes billing support agent (In the philippines). He said their standard operating procedure was to refund their mistakes in 30 days. After he put me on hold for a while and visiting with other support folks in his organization they were able to shorten it to 7 days. But that still does not seem like a reasonable time frame for them to "fix" the problem. Needless to say, I talked to two more support agents (Who said they were each the last line of decision making there was) who both told me they could not and would not do anymore to help me get the money back into my checking account within a day or two. I asked for a contact number or person here in the united states who might be able to help with this situation and he flat out denied that there was anyone to talk to. These folks have no idea what customer support is. So as it stands now, I have to wait 7 days to receive a credit. Will that happen? Who knows?

Let me also say that they have a pretty sneaky way of keeping you on the hook for service if you decided to cancel within the 30 day trial period. I canceled the service within the first week because it just wasn't fast enough for me to work from home. My new aircard is 2 to 3 times faster for almost half the price! In any case, when I called to cancel the service... And make no mistake, I clearly cancelled the account. The "termination department" support rep told me, since I have paid for my first month’s service already that I can continue to use it, but after that it will be cancelled. I said, that's fine, but I can't use it, it’s too slow. They also said I would receive an email that included instructions on how to return the modem and other things, otherwise I would be charged for those items. I asked when I would get the email, and they said just after the end of the month.

Just before the end of the month I decided to call hughes net to make sure things were cancelled, as I was concerned they had not sent me an email with the directions on what to return. I was surprised to hear that my account had not been cancelled, but was on a "pending cancellation" status. Parden my french, but what the hell does that mean? I cancelled the service right? “no sir, you elected to continue the service to see if you really wanted to cancel”. By this time I was getting pretty upset. If I would have called a couple days later I would have missed my chance to cancel during their 30 day trial and would have been subject to an early termination fee!

And all this leads me here today, finding they debited my checking account for the earlier cancellation fee of $334.34!

I understand things happen and people make mistakes, etc. But all i'm asking for is a reasonable turnaround time in getting my money. Is that too much to ask for?

And hughes net, I would recommend when a customer says they would like to cancel their service, you cancel their service and not play games. That’s bad business!

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Update by Unhappywithhughesnet.com
Sep 04, 2009 2:37 pm EDT

UPDATE: 9/4/2009 1:00PM

Good news. As I went to the BBB to file a complain I noticed a phone number next to Hughes Net's name. I called them number [protected]) and gave the operator a 30 second version of the problem. She immediatley forwarded to me to Rebecca (not sure who she is or what her title is) but she said she'd handle the refund right now. So I spent 10 minutes on hold while processed my refund. She came back and said she's placed the refund into their system and now we're just waiting for the bank to pick it up. She says it shouldn't take anymore than a day or two. Folks...this is all I was asking for. Rebecca...thank you.

Bad news. How many other folks are going through this same stuff. I think the group in the Philippines needs a good ole lesson in customer service from Rebecca.

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ibbunny
Portland, US
Nov 07, 2010 7:52 pm EST
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wow, the hughesnet dealer can't read...

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Hughesnet Dealer
, US
Apr 10, 2010 10:07 pm EDT

Losers, You know good and well you signed the work orders and kept the system for more than 30 days and now are just whining for whatever reason.

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S L Hunter
, US
Feb 12, 2010 3:08 pm EST

Call the number mentioned above [protected]) and press 0 to talk to an operator! I had an unexpected military move and had to cancel my service early. I informed HughesNet that I would be leaving the state on 1 January and confirmed what equipment needed to be returned. I was told just the modem and cable. Long story short we moved halfway across the country and over a month later received a letter from HughesNet saying we had one week to return the radio assembly from the top of the satellite dish or we would be charged a $300 unreturned equipment fee. I made six different calls to customer service requesting an extension so that my husband could drive 1500 miles, climb on the roof, cut down the radio assembly, and mail it back. After the hours long, frustrating attempts at getting an extension and a guarantee that my card would not be charged, I was at wits end. As I was just sitting on hold for the sixth time in a week, I was googling HughesNet complaints and stumbled across the above post. I immediately hung up, called that number and spoke with a live, English-speaking individual who personally guaranteed she would prevent the charge from going through on my card and told me that my husband did not have to make the drive to get the radio assembly. She told me if I had any more problems I should call and ask for her specifically. I will never again use HughesNet nor recommend it to anyone, but it is nice to know that there are a few individuals that work for the company that can actually get things done.

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Bud Parker
, US
Sep 04, 2009 8:33 pm EDT

I'm a new account holder. 3 day ago my bandwidth suddenly dropped from around 750 to 800 kbps to 12 to 19 kbps. For 2 days I tried to find out if I had a virus or some Denial of Service problem. Well, finally I called Hughes Net. In fact, I called them 4 times today. Somewhere in India or God knows where.

The first fellow educated me about their Fair Use Policy. He was polite and methodical. The phone call dropped. I called back and talked to the 2nd fellow. We had an extremely poor phone line that dropped off. 3rd guy I could talk to. He again explained the "Policy" that punishes Hughes customers for having the unmitigated gall to actually use the service.

I asked the guy if he had a lot of complaints about the "Policy" and he indicated that he spent all day placating customers. I told him that the 3rd fellow that I talked to two hours earlier assured me that my Penalty Box time would end within 10 minutes. Of course, that didn't happen.

The 4th guy said that my bandwidth would continue to be unusable until tomorrow at 7 PM. That would be nearly four days with an unusable bandwidth of 12 kbps. I told him that logic indicates that Hughes Net is applying this ridiculous Fair Use Policy because they have inadequate resources to service their client base. The only other reason is to simply alienate their customers and make them drop their service at the first opportunity. That defies logic…

So, on one day I was naughty and utilized too much scarce bandwidth. After being denied service for 4 days I will be allowed to use the service that I am paying for. You can bet I will organize as many other Hughes Net victims in Mississippi as I can find. We need to inundate the State Attorney General and the Better Business Bureau and the Federal Trade Commission with thousands of complaints.

If you want in shoot me an email to budparker@ymail.com I will supply names, phone numbers, email addresses and snail mail addresses for you to file your complaint. It is time to tighten up Hughes Net. They mislead potential customers with their claim of 1 MB bandwidth only to inflict their Fair Use Policy after you commit to their service. Google “problems with Hughes Net” without the quotation marks to find thousands of livid customers!

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Hughes fair acess policy

I have had it with this policy that limits usage on a daily basis based on which service you purchase. I personally have the pro which allows you to download up to 300 megabytes of info daily. The problem with this is that most of today's software is a lot larger than 300 meg therefore you either have to wait until the hours between 2am - 7 am or go through the hassle of using download manager software. I prefer to do my own down loading. so after being with hughes net for over two years I am going to try Wild Blue at least they allow usage based on a monthly amount, which for about the same price I pay Hughes Net I get more high speed download time. Check out Wild Blue cause Hughes Net SUCKS!

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Hughes false advertisement.

Hughes.Net certainly wins the black ribbon for worst ISP I've ever had the displeasure of using. Upon moving to the somewhat rural area of Darlington, I had to use satellite internet for lack of a better choice. The salesman on the phone outright lied, saying that satellite would be perfect for things such as online gaming and networking with multiple PCs.

To make matters worse, they impose the FAP (The air is thick with puns) which stands for Fair Access Policy, a polite way of saying you can only download 200mb before they throttle you down to speeds that are almost as bad if not worse than Dial-Up, and having to wait 24 hours for it to "restore." However, in the end, there's nothing you can do if you lack better options, and Hughes.Net no doubt thrives on this sort of monopoly over rural internet users.

Armstrong Cable and Verizon also provide painfully close to my home, literally a short walk up the road, this could warrant whole new complaints about these companies on how they seem to have simply abandoned the 1800 block of the street and skipped over to the next road for no apparent reason. Simply, I am in a Bermuda Triangle of Telecommunications.

Although it is partly my fault for not researching as well as I should have, the thought did not occur to me, and many others, that an ISP could impose such ludicrous limits.

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linksage
, US
Jan 04, 2010 3:59 pm EST

We've got the same problem. We've been dealing with Hughesnet for years now, from before they went loco and started dealing the harsh 24 (more like 26) hour punishment period for going over their ridiculous limit.

Funny thing is, we didn't even know about the FAP until I went in and did some digging. In addition to that, I had to snoop around even more to find out exactly what that limit was, and only today found a page that tells us what we've used so far.

Trust me, this company would've gone out of business a long time ago if half of us had any choice. Personally I'd rather go back to dial up than deal with these jokers any more. It'd probably be faster in the long run (During their FAP period, speeds drop down to less than 1/3 the speed of dialup. At least you'd be able to actually download something, though!).

It's just a scam to get you to shell out more money for a higher cap. Unfortunately, even after a bunch of research, I can't seem to find any alternative other than dial up.

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Sol Solomon
Yucca Valley, US
Dec 31, 2009 11:51 am EST

Yes! Hughes.net has been a great dissapointment, can't get Outlook e-mail to work, their tech support is just terriable to say the least. Very dissatisfied.
I have some $477.47 into their equipment and can't get things to work, and now I suspose they think to hold me to a two year contract!?
Isn't there some way to claw back and get rid of the "service"?

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Hughes terrible isp

We live far up in Maine, in our area we have very few internet companies to chose from.

We were using Localnet which cost $9.99/month, it was very slow and we saw a HughesNET commercial on TV, which guaranteed highspeed internet and access from any area. So we decided to try this out.

A guy came and installed the satellite dish, which cost us $130.00 and we chose the cheapest plan they had which was $60.00/month.

Once we went online the speed was decent compared to LocalNet, but very soon our internet speed just dropped, it was even slower than dial-up. We looked through the paperwork and saw that our plan only allowed us to use up to 200mb of Bandwidth, if we exceeded this limit we would be penalized for 24hours and our internet would stay slow.

Pretty soon our internet kept getting slower and slower, we had all our backround downloaders shut off, to minimize the bandwidth limit, we also couldn't go to websites such as "Youtube" or it would quickly run up our bandwidth limit. Basically the only websites we could go to without crapping out our internet were pages with only text and very little pictures.

Even with the "green flag" our internet is still very slow and we have called customer support several times and have been given poor support where the staff can barely speak English and couldn't figure out the problem, they would just redirect us to a speed-test website and tell us to refresh it 5 times, which didn't do much for us.

We're done with HughesNET, we our paying $60.00/month for the same slow internet we had when we had $10.00/month dial-up.
I will be filing a lawsuit and I advise everyone to stay away from this low life ISP.

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John L Sparks
,
May 18, 2007 12:00 am EDT

Internet service is virtually nonexistent. Technical Support insists that FAP has been met even though there is no evidence of this on the user side. Have filed complaint with the FCC. Seeking refund for poor service for several months.

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Hughes damage to property

Unauthorized installation of Hughes Net Satelite dish to roof line of newly built rental property using lag bolts through the shingles. Tenant vacated at lease end. On Inspection roof leaks at installation site. Called multiple customer service rep. and they would do nothing. Was told it was not their problem. HAve a call in to Executive phone # but I doubt that will resolve the issue. Estimates to repair the roof are about $1000.00. Tenant is being held responsible for damage. All I want HN to do is come and get their satelite off of the damn roof. They will not. !

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sharonkaycee
Liberty Hill, US
Feb 22, 2010 1:16 pm EST

wish i had read this before...they won't take the dish from my home either...

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Hughes worse than dialup!

After upgrading from 56k dialup to the hughesnet hn9000. I decided it was time to finally do the much needed updates from microsoft i had been put off.
While it was downloading, i called and canceled my dialup service from bellsouth (I have had for 10 years now) . Within 2 hours i had reached the fap usage limit (200mb / day) . I was unable to load a single webpage afterwards. The connection would timeout before i could even load the yahoo mail home page. I read over the paperwork and discovered the fap that i was never shown or told about. It was in there. I setup windows and my download manager to start at 3:15am daily and stop themselves at 6:45am. Unfortunately, during the night the router shutdown 16 times. The next day i was without internet service for 2 hours. It finally came back up. I decided to do a speed test. The 192. 168. 0. 1 page said i was nolonger limited by the fap so i began my test. About 10 seconds later, my net crashed for 2 more days. Customer service? Thats a joke! You could have better support from local teenagers.

When the net service came back (On its on without changing anything on router or computer) . I thought i'd just skip the tests and go straight to my online game (Played on dialup for 5+ years) . Guess what. . . It timed out. I was shocked that my new highspeed internet couldn't even keep up with a basic online game. After some packet logging, i discovered at 99% of the udp packets sent out never reached their destination. I was receiving random packets that were not for me. I was also receiving 1000's of malformed packets. I started to look through the router and discovered turbopage ttmp status was down and qos was off. Turbopage ttmp randomly turns on and off all day and each time it does my internet service goes out for around 15 minutes. Sad to say, i had a much more reliable service, ability to play my online game, cheaper bill, and actually got more downloaded and done with my dialup service. I'm going to turn my dialup backon.

My internet went down before i could post the message. I had to wait 2 hours just to submit this complaint. I'd recommend bellsouth dialup over hughesnet. Hoping verizon's gets a real highspeed wireless service here soon.

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denham
Adelaide, AU
Apr 15, 2009 7:35 pm EDT

Smokey,
Hughs. Net is not a company but only an e - mail address of one richard dobson (Fake) . Hughs. Net resides in peru. Contact with this individual is by e - mail or phone. Address is richard dobson, 645 pedro pascacio, mayobamba, san martin sm1, peru.
E - mail richard@mayobamba. Net, phone 51 - [protected].
I hope this has helped. Ps - his info was obtained from (Whois. Net)
Denham69

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Joshua Ripton
Newport, US
Jan 06, 2010 10:26 pm EST

HughesNet is the worst ISP I have ever had!

My family and I recently moved down the road about a mile, for some reason our old DSL provider was out of reach. So we changed over to dial up through the same company (Fairpoint) upon the move. After about a week I couldn't take it, I thought this is the worst ISP I have ever experienced. Boy was I in for a shock. I saw a local TV ad for HughesNet and thought to myself, it’s got to be better then dial up 56k.

The HughesNet commercial advertises FREE standard installation. So this is great, high speed net and free installation...I'm hooked. So the technician shows up, of course we can't get the free installation which is TOTAL CRAP considering we have four satellite dishes on the house and a clear view of the S, SW sky. My friend from back in college, (who installs satellite dishes for a living) confirmed my two areas of attachment that I had recommended to the tech guy. But of course we get SCREWED and extra $275 for a custom installation. The tech then recommended that we install a pole with cement because yadda yadda yadda. So I said that’s fine do what you got to do but put it next to our deck post so it’s not in the way. He said that would be fine. I went to bed, since I had taken a night off from work to meet the tech guy, only to wake up and find that he had installed the pole about eight feet from where we had talked, t and drilled an extra hole into my NEW HOUSE, instead of running the wire where the other satellite cables go into the house. My excitement for high speed is the only thing that kept me from snapping on the guy.

So it's been a month now and I can't take it anymore. I must cancel my HughesNet account! We literally enjoyed the internet for probably ten hours in that month’s period of time. The CONSTANT disconnects, the inability to play a SIMPLE game online that dial up was able to play, the cost of nearly four times what we paid for dial up each month and the overall dissatisfaction during the installation process was too much to bare. On top of all this, upon canceling we find out that we were two days past the thirty day trial period that was NOT made known to us, in which case you can get out of the TWO YEAR SCAM they make you sign for half price disconnection fee or whatever it is, (I can't remember what it was exactly because I was so angry). A real company would have waved that fee anyways to prevent bad publicity through internet blogs and other means of expression. But not HughesNet! So now we are stuck paying $400 dollars to break the contract.

Then we get a little letter in the mail from our buddies at HughesNet. WE HAVE TO MAIL BACK THE SATELLITE/MODEM ETCETERA AT OUR OWN COST WITHIN 30 DAYS OR THEY FINE YOU ANOTHER $100! Then when they receive the crap, they then inspect it and can additionally charge you if "THEY SAY" the equipment is broken. Now how can a person prove or disprove it is broken if it is now in there possession? Or...you can pay a technician to come back to your house for $100 to inspect the equipment and take it off your hands, but not take the damn pole out of the middle of my lawn or fix the hole they drilled in my house.

So let me recap and add this up; day of missed work, (this number varies for each person that reads this) of $250, custom installation fee (which from my experience, I think the free installation is a bunch of crap and next to no one gets it for free) of $275, disconnection fee of $400, one month of service, (can’t remember how much it was so I'll say $50?) and to give the garbage back to them costs another $100. A grand total of $1075 for a month of the worst service I have ever seen, a pole stuck in my yard and a hole drilled into my house.

My words to the entire world are this, don't ever get HughesNet ever, if I could bankrupt that company I would, it is the worst service I have ever had the displeasure of barely using. If this gripe even stops one person from getting screwed by HughesNet, then I can die a happy man.

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Bud Parker
, US
Sep 04, 2009 10:19 pm EDT

HughesNet misrepresents their service. The Fair Use Policy, that is not mentioned in the advertising, is an inducement for you to upgrade (for more money) to another level that is poor service, too!

Time to file complaints:

Sit down and think through your complaint and put it on paper. Try to leave out the shear opinion, like, “They Suck! Stick to the facts. The internet is rife with unsatisfied HughesNet customers. Let’s get together, pass info, and complain to the FTC and your Attorney General Office.

1. Federal Trade Commission
The FTC site includes news and alerts, consumer protection and anti-trust information.
www.ftc.gov/
2. Google for your states Attorney General

HughesNet contact info:

HughesNet - Hughes.Net - Directway
Phone: [protected]
Fax: [protected]

11717 Exploration Lane
Germantown, Maryland 20876
It is best to write snail mail because the phone will often send you to Indonesia... No help there.

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madkow
Marshfield, US
Aug 09, 2009 6:05 pm EDT

I agree...have had them for the last 10yrs. and every upgrade the service gets worse. It's still the only high speed we can get besides wildblue and from what I have heard and read about them...I will stay with hughsnet and my 200 meg very 24hours.

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xrandallx
N Vernon, US
Aug 09, 2009 12:57 am EDT

yes i agree 100 million % HUGHESNET SUCKSSSSSSSSSSSSSS lol we have had them for 2 years and nothing but trouble. they are putting down more verizon dsl lines up the road so cant wait till we get that cause we are no longer under contract cause we filed a fcc complaint in april and it got resolved in may and they dropped our contract so we just pay month to month. gl with everything

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Hughes misrepresentatio

The reps from their company do not tell you of the restrictions concerning downloading. Than when you call to report bad service, you are informed of these restrictions. The idiot supervisor can tell you(Lorenzo) is that we should have visited the website to be made aware of the underlying restrictions that no one told you about. How do you pull up the website until you have service? All he can say is that is my problem! And than hangs up.
I have told everyone I know of these facts and have cost them at least 4 customers in my immediate area. If I stopped 4 people from buying the svc, and each one of them stops 4 people, I'm sure hughes net is losing lots of money for misrepresentation.
I now have a phone number to corporate headquarters([protected]) and will pursue this matter further!
Murphy Louviere

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Just a Girl wanting what is PAID FOR
Santa Barbara, US
Dec 22, 2009 10:19 pm EST

YOU ARE ABSOLUTELY CORRECT! I just posted a similar complaint. I was told the best time to watch my NETFLIX movies was between 2am-6am PST! Yea right, I pay $80/mo. but need to wake up in the early dawn to do ANYTHING online! They (Hughes "foreign" techies) told me I am in the plan that provides 300 MB-- but I forgot to ask and they didn't tell me that, that was 300 MBPD (PER DAY versus per second, or whatever)-- it's running at around that speed...

Just a Girl wanting what I paid for...

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Hughes rip off by service call

Updated my modem call their wonderful Indian rep and they could not register my modem and said I would need a tech to come out and realign my dish. The tech came out check the system call hughesnet registered my modem. Called me and told me he did not touch my dish that my system was fine it was hughesnets problem and that he wrote on his service ticket that there was no need for the call. Hughesnet charged me 125.00 because their tech's can't fix problems over the phone.

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Hughes hughes net service

For those who have contacted me for info on a class action against Hughes NET, there is one

GOOGLE PBM Attorney Hughes NET. (PBM) is the shortened name of the firm Pogust Braslow & Millrood in PA).

It was just filed a few months ago. Contact them and sign up giving them your story as I did. Good luck. If you are in rural America you have to have satellite service and once you sign up and buy the equipment you are pretty stuck. Even if you cancel there are fees and lost investment $$. I documented my phone calls with several sales people and you know what, they talk about how FAST you can download and then when pushed admit that upload isn't that fast AND that there is a daily download limit. But they say that the limit is like downloading 20 movies...HA HA HA ... yeah right. Do a google search for something and click on the wrong site and bump you are out if that site is loaded with graphics or animated sales ads.

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Hughes the worst company i've ever dealt with

I have already written one complaint against this co. on this website, but around June10 2009 Hughes Net mistakingly disconnected my service-their mistake not mine- even though they had just taken a payment from my acct. at the end of May-automatically made. They made me pay $365.00 to get my service restored-even though I hadn't disconnected it. Later they admitted it was their mistake. They said I was paying to end my contract early-not true-I hadn't even talked to them. Due to an emergency that day I went on and paid them the money--thinking I would call them on Mon. and get it straightened out. I have spent well over 7 hours with them-mostly with people who don't speak English well-only to be told over, and over again that my service would be restored--it hasn't yet-AND my $365.00 returned-I've been told that the money had been returned twice-once where I held my other phone line up to the receiver of my other phone line so their person could hear--that it had NOT been returned. They also say that they Can't reconnect me without me rerunning the program. Even though they'e told me several times that they can. I have never dealt with such a horrible company, and they don't even seem to care. I want my money they owe me back, my service restored, for them to seem like they care, and NEVER to have to deal with this co. again. If there is a class action suit I would like to join. Buyer beware.

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kiwi268
mayfield, US
Dec 16, 2009 2:41 pm EST

This stupid internet service goes off for more than 10 minutes and returns for less than a minute. It is ridiculous, and should be forced to close down.
The customer service isn't dependable and it reflects the quality of the internet service. I think this is just stealing the money out of hard working people's pockets. This company doesn't provide an efficient internet. What is their purpose? they really need to close down. I should sue for the distress caused to me and my family. The amount of hair that was pulled out in anger because of this company's poor unreliable service. How are we reimbursed for our inconvenience? I am presently trying to get out of this contract because it makes no sense.

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Hughes slooooow speed. not as advertised

I live in a small rural village (population about 150 people) and the only Internet service available here is dial-up or satellite. If I lived 3 miles north, I could get cable, but the cable companies are not interested.

My ONLY option available is Hughesnet. I pay nearly $80/month for their premium home service which is supposed to be 1.6Mbps downlink and 250Kbps uplink. Oh, and don't forget that I have a 250Mb limit on downloads. If I go over, my speed is throttled to less than dial-up speeds for a 24 hour period, beginning from the time I went over the limit. If I want to get up at 200AM, I can download however much I like.

Currently I am getting only 67Kbps downlink and 29Kbps uplink. I have been tracking my speed for weeks and have never gone over 350Kbps during the day. However, during the wee hours of the morning, I can get as much as 1.2Mbps, so the trouble is NOT the weather; is not my modem; is not my satellite dish.

I called Hughesnet support this evening (located in India!). After 30 minutes of trouble shooting, the fellow tells me that he cannot find a problem and that he will upgrade me to the "Highest Level 4 Supoort" and to expect a call back from them within 48 hours. 48 hours! I'm supposed to sit around for 2 days for someone to call me back?

I told the fellow that a 2 day wait was not acceptable. He talked to his manager and was told that I MIGHT get a call back within 24 hours. Whoop Dee Doo. OH! And I am getting 2 days credit ($5.28) for the inconvenience.

I don't think that I will ever get the speeds I am paying for because I suspect they are over-subscribed and can't deliver what they advertise. If I do not get satisfaction, I will report them to the FCC. We shall see what happens.

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Hughes false advertisement

HughesNet.com advertises "Unlimited Internet Access" but severely limits your access time with their "Fair Access Policy" (FAP).
HughesNet restricts your on-line time so severe it does not allow enough online time for security updates without penalties.
HughesNet locks you into a two year contract for a useless service. Extremely deceptive company.
I believe the US Federal Government should investigate HughesNet.com practices to protect future customer rip-off.

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ibbunny
Portland, US
Nov 07, 2010 7:28 pm EST
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Their FAP was told to me when I got it, but they told me that as long as I stayed under this, I would be able to play video games online... There was such a lag issue on a constant basis, the most I could do is DPS in an MMORPG that is based off your computer, instead of a lot that is online. I could play regular Starcraft on dial-up, but I couldn't on Hughesnet. and to the Hughesnet Dealer, just because porn is the only thing you use the internet for, dosn't mean the rest of us are in that same situation.

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weswo
Virgie, US
May 30, 2010 2:08 pm EDT

Hughes net told me during sales call that their service would support 2 PS3s a once. That's why i got it. They lied. PERIOD!

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Hughesnet Dealer
, US
Apr 10, 2010 10:05 pm EDT

Ive sold it for 8 years and no one says it's unlimited. I mean your using a satelitte in outer space quit viewing so much porn dude and then wouldnt get shut down, I mean ebverything is online limits speeds prices and so on and daily limit is 200meg on the 59.99 very cleary stated it is unlimited from 2-7 am mainly for updates and what not. You porb have 5 kids using laptops on the home plan or something you need to raise your monthly plan and learn how to read what you sign and not just scrolling to the end and clicking agree. I mean cause any basic search will pull up speeds and limitations and being unlimited is not one of them

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Nancy Brady
Norwood, US
Aug 22, 2009 8:06 pm EDT

I am so sorry I chose Hughesnet. It was pretty good at first but then I upgraded to 7000s and have had fits since. I have called support many times and all is well for awhile and then I can't do anything. Oldest Son who is very knowledgeable about computers says all companies are having problems but believes Hugesnet to be the worst.
I had faster times downloading ebooks on dial up. I believe we all need to get together and claim a class action suit.
they are a rip off

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Hughes billing errors

I signed up for HughesNet simply because there were no other options in my area. I was on the automatic payment plan and had no problems.

A few months ago, my credit card company issued me a new card, and the old card expired. HughesNet began sending me paper invoices through the mail. I would then make a one time credit card payment online. I liked this method of payment better, as I don't really trust automatic billing.

I received a bill in the mail, stating that my current balance plus a previous balance was due on August 4th, 2009. The previous balance had been due July 5th, and I had simply made the mistake of thinking I had already paid.

On July 20th, a pop-up page began appearing, stating that my account was past due. I discovered my error, and promptly made payment of the past due amount online, also opting to set my credit card back up for automatic payments to keep this from happening again. The current balance would then be due August 4th (or so I thought).

After making the payment, I still continued to receive the pop-up page stating my account was past due. I thought maybe their system needed some time to process the payment, so I thought nothing of it.

This morning, I was still receiving the notice of non-payment. I called customer service to explain the situation to them. I was informed that my payment due date was 7/20. I explained that I had a paper invoice that stated otherwise. Not only that, but the automated account information over the telephone stated that my current balance would be automatically drafted from my credit card account on 8/7.

I argued and argued with these people. Apparently, when I made the payment online on 7/20...the system changed my payment due date for the CURRENT balance to 7/20. No one made any apology, they simply stated that if I didn't pay the current balance I would be cut off within 3 days.

So now I've paid them TWICE. I am interested to know whether or not they intend to charge my credit card again on August 7th.

I had hoped to resolve the issue with customer service...but the lady I spoke with was apparently an automaton, as she could only repeat what was on her computer screen over and over again. I spoke with her supervisor and explained that companies cannot arbitrarily change due dates on bills without some sort of notification to the customer. His reply was "consider this your notification". I asked if there was anyone that was in the United States that I could speak with and he told me "no".

I wouldn't recommend HughesNet to ANYONE. I will NEVER recommend them. Period. If I had any choice other than HughesNet or an even worse satellite internet provider in my area, I would gladly switch. HughesNet customer service is horrible...their packages are overpriced...and they are completely worthless, in my opinion.

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Hughes cancelation fees

Although I agree to hughes net 24th month contract, I never knew hughes net is charging for equipment fee and service fee to a total of 800 dollars. Before they told me it was a $500 fee only. I am deeply hurt and violated. I will pay because I don't know how to avoid this and hope no one will regret getting hughes net. Hughes net is the biggest rip off and I am not happy. I am Hughes net biggest enemy... just remember..
do not believe what you see, or what you hear.
I have so much problems with hughes net over the pass months. The equipment they gave me werent even knew... why am i paying so much for used equitment. I had bad connections during the first week, i called for technical support more than 10 times. Yet they do the same procedure everytime and failed. I realized that they weren't smart technical supporters because common sense I knew they had missed errors on fixing my connection problems. I am paying full price on a empty month of no internet service. Technical support came to my house and said my reciever is no longer good and I needed a new one. I know i did not just hear that. I had realized it was a used one ...no good... And this one time I had call for technical support again and more likely trying to get some help... the technical guy was yelling at me that i'm doing his check up procedures wrong. I am done with Hughes net... please someone do something about this and in the future... I work average only 2 days in a week because of job is slow. I might filed for unemployment soon... i'm at full stress. especially after realizing hughes net rip off agreement fee. well thanks for listening

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minet
, US
Sep 17, 2009 9:35 pm EDT

We are experiencing the same problem. Tech support is non-existant and the service is bad. We had no problems for a year, now we get 50kb, when we are paying for 1.5MB. I work from home and is dependant on the internet. I have lost 7 days worth of work and might loose my job, because I cannot get onto the internet. I spend hours in the day with the useless tech support.

HOW CAN THIS COMPANY STAY IN BUSINESS. and we will get slammed with a fine if the czncel before the 24 months, which, by the way, must have been in the small print.

Hughes Customer Reviews Overview

HughesNet is a satellite internet service provider that offers broadband connectivity to customers across the United States, particularly in rural and remote areas where traditional high-speed internet options are limited or unavailable. Their services include various internet plans with different data allowances to suit individual usage needs. HughesNet emphasizes its availability nationwide, leveraging satellite technology to provide internet access. Additionally, they offer built-in features such as data-saving modes to help manage bandwidth usage.

Hughes In-depth Review

In Summary: HughesNet offers satellite internet services primarily targeting rural and remote areas where traditional broadband is not available. While it provides widespread coverage and a variety of plans, customers should be aware of its speed limitations, data caps, and contract terms. The installation process is straightforward, but there may be initial costs involved. Performance can vary, especially during peak times, and customer service experiences are mixed. HughesNet includes features like built-in Wi-Fi and a Bonus Zone, but users must weigh these against the overall cost and value for money. The company also shows a commitment to sustainability and community involvement.

Company Overview: HughesNet is a long-standing provider of satellite internet services, known for connecting users in rural and remote areas. Their core offerings revolve around internet connectivity with a focus on areas underserved by traditional broadband.

Internet Service Options: HughesNet offers a range of plans that vary in price and data allowances, with speeds up to 25 Mbps. All plans come with data caps, and exceeding these limits can result in reduced speeds. Contract terms typically require a 24-month commitment.

Installation and Setup: Installation is generally handled by professional technicians and is often praised for its simplicity. Customers receive a satellite dish and modem, but there may be initial setup fees or equipment costs to consider.

Performance and Reliability: Users report that actual speeds can sometimes fall short of advertised speeds, particularly during peak hours. However, the network is known for its reliability in areas where other internet services are unavailable.

Customer Service: Customer service experiences with HughesNet are varied, with some users reporting quick and helpful responses, while others have faced challenges. Support is available through phone, email, and chat.

Coverage and Availability: HughesNet's primary advantage is its extensive geographic coverage, especially in rural and remote areas where other internet options are limited or nonexistent.

User Experience: Customer reviews are mixed, with some praising the service for its availability and others critiquing it for speed and data limitations. The user interface for account management is functional, and the mobile app offers additional convenience for managing services.

Additional Features and Services: HughesNet includes built-in Wi-Fi with its modems and offers a Bonus Zone, where customers can use additional data during off-peak hours. Other value-added services may be available depending on the plan.

Pricing and Value for Money: When compared to other satellite internet providers, HughesNet's pricing is competitive, but it may seem high compared to traditional broadband. The company occasionally offers promotions, but customers should be mindful of termination fees and refund policies.

Sustainability and Corporate Responsibility: HughesNet demonstrates a commitment to reducing its environmental impact and engages in various sustainability initiatives. The company also participates in community programs and strives for social responsibility.

Pros and Cons: HughesNet's key advantages include its availability in remote areas and the inclusion of features like the Bonus Zone. However, the disadvantages of speed limitations and data caps are significant. The service is best suited for users with limited internet options.

Final Verdict: HughesNet is a viable option for users in rural and remote locations who have limited access to other types of internet services. While it offers reliable coverage and some unique features, potential customers should carefully consider the speed and data limitations, as well as the overall cost, before committing. For light internet users and those without other options, HughesNet can be a suitable choice, but heavy streamers and those used to high-speed broadband may find it lacking.

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