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4.5 3650 Reviews

Hughes Complaints Summary

134 Resolved
498 Unresolved
Our verdict: When using services from Hughes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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J
2:09 pm EST

Hughes internet service

Very poor service and many hidden fees. It is a bad, unethical company. My house caught fire in January of 2016 and I had to move. I could not transfer service, so I attempted to cancel. Hughes tried to charge me hundreds of dollars in cancellation fees to cancel. They then suggested I give them the fire report, which I did. But they continued to charge me for monthly service. It is now December and they are still charging me. I have asked for a refund and they refuse to give me one. I haven't used their services, but they have charged me hundreds of dollars for it.

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4:14 pm EST

Hughes my compaints is about your service

To who it may concern
I a really upset with your internet service s it dose not work good in my area, and I have been try to cancel your service 2 year but every time I called to cancel the service, the customer service people keep telling me, that iam responsible for moving the satellite off the roof or I have no be with your for 2 year, iam going to contact the better business to let them kown your company is ripping me off I have your service but iam not using it

Bobby tyler [protected]

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aubreymaple
, US
Jan 29, 2017 12:59 pm EST

my name is aubrey maple in august of 2016 i signed up for hughes net service.i had nothing but problems from the beginning.we chose a package that was to give so many hours of veiwing tv from net flix which we paid for separatly.45 minutes later we were out of data.the could not explain why but all data was gone.we upgraded to the largest package they have 1hour 50minutes all data was gone and the same as before.it was supposed to give us ap. 62.3 hours of streaming movies. in jan.i called corp.office. they added 2 tokens and we watched more tv than all 3 months before combined. in short the company sales team accounts management told us nothing but lies. data was never there to begin with. in arkansas we call that theft by deception. a contract based on lies is not a valid contract so do not send any bills they will not be paid.10 days ago i requested a call tag! if you want youre eqip. back it is up to you!

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11:14 am EST
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Hughes hughesnet internet service and speed

Case # [protected]
My detailed complaint is as follows:
I began my service with Hughes Net on Sept. 2, 2016. We were assured by Hughes Net personnel in person and over the phone that we would have high speed internet and I would be able to conduct my work on line without trouble. I am a professor at Arizona State University and I do teaching on line therefore I will occasionally need to have group meetings with students on line. I also have 3 teenagers and a husband who use the internet. I was again assured that Hughes Net service would be sufficient for my family and work. Unfortunately, the internet was so slow that I could not effectively conduct my responsibilities for online teaching as a professor. After multiple complaints from students and my family, I contacted Hughes Net on 11/2/16 and asked to disconnect service. I spoke with a service person and was told I would have to pay a cancellation fee of over 200.00. This was not acceptable as there were mitigating circumstances for my cancellation. I asked to speak with a supervisor (Trixy) who informed me that the company would not waive my cancellation fee as I did not cancel within 30 days. I explained to her that I wanted to give the service a fair chance however my work was suffering and I could not continue with the service. I had no other course of action but to cancel and go with something faster. She was seemingly uninterested in my plight and told me I would be charged the cancellation fee regardless of circumstances. I was also told that I would receive a return kit and if I did not return it within 5 days I would incur a fee of $50. As of 11/14/16 I had not received the return kit. I called back to Hughes Net customer service and spoke with "Carl". I was told that I would not receive a return kit until between Dec 2 and 10. I do not recall being advised of that during my phone conversation with "Trixy". I also asked again about the cancellation fee. After a long hold, he came back on the line and apologized however I would have to pay the fee and it would be automatically taken out of my account. I was not in agreement with this therefore I asked how this could be avoided. He stated that in order to avoid the automatic withdrawal he would have to switch me to paper billing which would cost an additional $5.00! Keep in mind that I had endured multiple times of being placed on hold and multiple apologies for having to be on hold. I asked him to send me a paper bill and he then informed me that I would have to get my husband on the line to OK this action...my husband was at work and not available and he had already given permission to cancel the service. I simply wanted a paper bill to be sent to my address. Perhaps it would be beneficial to have your representatives explain early on that they must deal with the account owner if any changes are being made. I offered this suggestion to "Carl" and he acknowledged that he would pass this suggestion along. I also noted that he must apologize quite often every day to customers. He actually stated that yes, he did. This is certainly unfortunate not only for the employees but for the company itself. "Carl" abruptly hung up on me in the middle of a sentence. I find this type of mishandling of business completely unacceptable. As a professional, I believe in conducting business with the belief that the customer should be treated in a fair and respectable manner. I felt neither with this company. I experienced slow internet service, poor customer service and felt used and lied to by this company. I formally request that my cancellation fee be waived. I am prepared to pursue this request until an amenable agreement can be made.
Thank you in advance,
Monica Rauton

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J
5:01 am EST

Hughes internet

Have had their service since March 2014, but service deteriorated for 6 months. Have their number on speed dial, calling about slow or no service. They refuse to send someone out, or connect us to a different channel. Constant calling in not getting service, speed tests under 60%, paying for full service, latest test only 1% of their average. Have had internet ever since AOL started, then cable internet, Never had problems like this, why is Hughes.net still in business ?

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11:30 am EDT
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Hughes hughesnet satellite internet

We ordered Hughsnet on 07-26-16 and paid for the modem, bought a router (to avoid monthly rental) and paid for a month of service upfront. Auto payments were to follow through Direct TV. We were shut off on 08-26-16 and told we didn't pay our bill. They did, however, take out the next months payment through a credit card I used for setup. I told them to cancel and send packaging material to send back their eqipment. Still haven't gotten it and they said they were going to bill me $400.00 for disconnecting early (Remember - they turned us off?) then said they would send out a technician to get the equipment but it would cost me another $100.00 to do that. I think you can see where I am at with HUGHSNET. DO NOT trust these people to do or for ANYTHING!

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Janice Brady
, US
Oct 05, 2016 9:51 am EDT
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I am in similair situation with hughsnet. I have been a cust for 3 wks. After doing some digging I found out that that we have 30 day period to cancel before they can charge the $400+ termination fees. After getting a mailing about their internet service that sounds so great, much cheaper than time warner etc, I called them, right away RED FLAGS were going off. They never told me a satelite dish would need to be put on my roof, not a word about data caps limited usage (after 10 days of using netflix for 1hr per nite) I am at my limit and cant watch any movies nor utube . I can check my mail & surf the internet, thats it. Fees, fees and more fees if I want it to work . The $ 49, 95 plus $9.99 (modem rental fee.) package only works for a few days in order to watch netflix or other streaming vidoes. I contacted my bank, as I used that acct. to set up the glorious service I was told I would just "LOVE' lol. my bank advised me to cancel the card I used in order to protect myself, which I did. I was told by hushsnet that I would see no more charges what-so-ever but after doing a search regarding the cancellation of hughsnet service many pple are still being charged $400+ regardless of the 30day window (its the law) or issues regarding data caps, poor connectivity. Hughsnet needs to be held accountable for disclosing to new customer way way more than what they do now. The sales person I spoke to told me NOTHING about contract, data caps, she even lied about the monthly fees. UNREAL,

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10:47 am EDT
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Hughes refuse to send me a box to send back the equipment

Hughes net is the rudest company I have ever tried to deal with. I purchased their product in May. After they came and hooked up my equipment they left stating everything was working. I could not get my internet to work on my phone, the tv or my laptop. I called them the next day. After two weeks of constant phone calls I finally cancelled. they sent me a box to mail back the equipment which I did. I am 62 years old, the first time I have ever had internet. I didn't realize they expected me to climb on the roof and take down their tower. I was charged $115 on my checking account this past week. I called them and they told me they would send someone out to remove it. He came out yesterday to remove it but stated it wasn't his job to mail some piece he took off that weighs like 20 lbs! I called hughes net this morning, and they refuse to send me another box to mail this thing back to them. Worse customer service I have ever had to deal with

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Janice Brady
, US
Oct 05, 2016 8:56 am EDT
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I am counting my blessing (I hope) I have been with hughsnet for 3 wks, service is not good, data caps, netflix does'nt work, fees that I was never told about, need extra insurance on my home to cover their satilite dish on my roof, list is long about drawbacks. I found a post that I had 30days to cancel without the $400+ penalties. I went to my bank explained the situation and they actually cancelled that acct. so that hughsnet is unable to take any more of my $. I was promised that I would'nt be charged another dime but reading thru posts RE: early termination penalties, DO NOT COUNT on their word. I am relieved to get out of this situation. Its pretty sad that Internet service could cause this much stress and worry in my life but it has.

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K
2:39 pm EDT

Hughes unethical behavior

Aug 3, 2016
Phone cancellation of Satellite internet service ref# [protected]
I was paid through August 8th on my recurring 30 day data cycle but was told that since my billing cycle was on the 4th, my service would end on the 4th.
Therefore, I paid for service that was not delivered. Their customer service kept repeating over and over that the data cycle had nothing to do with the billing cycle. This is a confiscatory policy that only comes up once when you cancel. They owe me $15.83 for the 5 days of data I paid for but was denied.

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1:05 pm EDT

Hughes internet

We live in an area that can not provide internet. So we have been on Hughs Net for 2 years. Every month we have to add data no matter how little we think we are using. Now instead of running out of Data in one week before time its two weeks so we have to add more. When I call to talk to someone I can hardly understand them. Because the internet is so slow today when I added more gigs it charged me for 6 instead of two. I asked to speak to a supervisor and they did not let me. Then they said they could not take off the extra gigs but would credit me with 21 dollars. which they should have credited me with 32 since it is 16 dollars for 2 extra gigs and I was charged for 6. They finally understood. But I will have to say something is fishy and not right. They charge a lot of money for the biggest package which is 20 gigs and I still wind up paying almost and over 200 dollars a month! I wish so bad I could have AT&T. This is a scam!

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1:38 pm EDT

Hughes internet

We have had HughesNet since December 2016 and it is slow and unreliable. In June it stopped working completely and we called their service department. They said there would be a fee for the service and that the dish was misaligned. I agreed and they sent out the same tech who did the initial installation. The day he installed it the weather was horrible. It was driving rain and wind and when he came back because it wasn't working he said he missed the stud the first time. Over time the weather moved the dish so eventually it became misaligned. When I called and asked that the fee be waved because it was an installation problem they refused saying it was out of warrant and they noticed problems in April and why didn't I call at that time as it would have been free. I didn't call because the service has been bad from the beginning so I had no idea there was a problem. Do not get Hughes net as it is very slow and expensive and their sales people will lie to you to get you to sign up. The maximum gigs are 50 and other providers give you 250. Not only is it too slow to stream, 1 movie uses about 3 gigs out of 50 so it is not feasible.

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JustSomeGuy27
, US
Jun 25, 2016 2:12 pm EDT
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First off its incredible that you have had the service since December 2016 since that date is in the future. I agree that the installer did a bad job at putting in the system, but that is human error. Hughesnet was not the one not providing the bad service it was the installer, who are contracted out and do not work directly for Hughesnet that made the error. Second off Hughesnet is not made to replace other land line internet provider. There mission and reason they are in business is to provide internet service to people that do not have reliable dsl/cable service or no other internet providers at all. Now as far as the streaming goes if you set your setting on Netflix or whatever service you are using for this to Low/Standard you will get much more data usage from watching a video. But again Hughesnet is not trying to be your Netflix internet provider. If you are living in an area where Hughesnet, or another satellite internet provider is your only option, i would recommend getting a TV provider for that.

Hope this helps future customers of a company that actually does care about the service they provide.

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T
6:23 pm EDT

Hughes internet service

The first month I began a 2 yr contract with Hughesnet I called to cancel because it was too slow for me to work from home. A supervisor suggested they bump me up to their top plan at a $30/mo discounted rate to see if it increased the speed. It didn't but I agreed to pay the $63/mo for my husband to use. Every month since, this was 11/2015, we've gotten continuous pop ups saying we need to pay our bill, then they turn off the service even though payment is auto paid on the 1st each month. I call to be advised it is for the $30 discount I was originally given for a plan I never asked for. I speak with another supervisor who sees the agreement and promises it won't happen again. I'll be calling again tomorrow for the 7th time! This is rediculous, my husband has A L S and Internet is his communication. The stress this is causing, is more than we can bare, we want out! I've filed a complaint with the Better Business Bureau and plan to file another each month as long as this continues. This company is in an extortion scam. I' m sick about it.

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12:44 pm EDT
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Hughes internet service

I have just started working for a Company from home. I had Hughesnet Installed because I wanted the best internet service that I could have. I live in the mountains and I was worried about getting a good signal. Apparently Hughesnet has a very high PING, 900-1200. I was not told this by my salesman. I need a PING the is at 150 to be able to use my Cisco phone through my computer. Since this is the case, I need to cancel my Hughesnet. It was just installed a week ago. I was told that I would have to pay a $1200 Early Cancellation Fee. I would be happy to return all of the equipment to you. I have no need services. Can you help me with this? No one will allow me to talk to a Manager and they will not even discuss helping me. I had no idea that the PING would be a problem! It causes very bad call connections and I can not use it at all. I look forward to hearing from you!

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Janice Brady
, US
Oct 05, 2016 10:40 am EDT
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I am also a new cust of hughsnet. It is not working for me either, I was told untruths abouth pricing, service, and more. I called to cancel. It is the law in my state that you have a 30 day period to cancel they CANNOT charge you the early termination fees. I never signed anything with this company. I contacted my bank as I used that card to get the FRAUD service. My bank strongly advised me to cancel this card, I did so gladly. I will be happy to go to court, many many pple are never told the truth. VERY limited service. You would have to be an attorney to understand their 'contract, which by the way, u can't even access until you are already signed up and the satelite is on your roof. We'll see if they try to charge me, I hope you can get out of this cause its overwhelming for a simple internet connection. I think there will be lawsuits eventually . They don't disclose the truth and the advertising is very misleading. Good Luck my dear.

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R
9:59 am EDT

Hughes unethical behavior

This fiasco started on April 12 2016..I phoned to request new service.As this location is fairly remote, I explained very clearly that the installer we to contact me. I was given I stall date of April 21..of course I did not receive a call from installer so I called myself.When I spoke to the office I once again explained the remote location. The installers cancelled the install date to the 22nd..then they cancelled the appointment to Saturday the 23rd. I once again explined the remote area. The installer was not listening. His employee called at 3PM..he was at least 3 hours away at that point & when he heard that he cancelled again. We had to drive to met him and bring to job..we waited the entire day for nothing. I phoned this AM. Spoke to the installer owner.He was rude, tried to blame all this onme, then hung up.Phoned back and once again would not take responsibility for not meeting the obligation of installing the Hughes Net as well as Hughes Net voice & Dish.I phoned Hughes Net to try and get some resolution. .they could not even find my order.
Case #[protected].Company Vliet View Installation.

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2:45 pm EDT

Hughes internet/home phone service

HughesNet Satellite is a total rip off.
I have their internet/home phone service and I've experienced everything others on this site have complained about.
There are other websites people have filed complaints on and the complaints are in the hundreds if not more.
Complaining to HughesNet is a total effort in futility.
They lie, they steal, they scam and they false advertise.
I am fed up with big corporations like HughesNet scamming people and getting by with it.
So I decided I was going to do everything I could to bring HughesNet to justice.
Here is what I'm doing. Please join in and let's bring an end to this scam.
I’m looking for people to join in a lawsuit against HughesNet Satellite, a global EchoStar Company. I have discussed this with an attorney who is very interested in pursuing this matter.
This company seems to be one big scam. While I don’t have their TV service, I do have their internet and home phone service. The bottom line is their service just doesn’t even begin to work right. Nor are they willing to rectify any of the problems. There’s even various websites where people have posted complaints about every aspect of their service.
So if you currently have or have had in the past their satellite service, any or all of their services for TV, internet and home phone, and have had the many problems that hundreds and hundreds of people have had nationwide, it is time to put a stop to their scam and make them give people the service they advertise and have been paying for.
I can be contacted at: [protected]@yahoo.com
Please, serious inquiries only please.

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7:48 am EDT
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Hughes email account was canceled

I've never in my life been so upset iv had the services for five years had so many problems that I cancelled my services. I was never told my email would be canceled. Well as of yesterday I was unable to access that account I have a construction company and have five years of company files stored on this email. And now have no way to access it. They told me all files are gone and there is no way to access them from there end so all my company info is gone so pissed there are very important company files that I have never backed up didn't think I would ever have this problem. I have access still to email service that I have canceled in the past and have never had my email canceled because of leaving there service

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11:08 am EDT

Hughes phone service and sales

When I signed up for internet and phone service I was told by two sales people that the price would be $59.95 for 3 months and then 79.94 after that.They both also said my contract would be for 1 year. I have no complaint whatsoever about the internet service but their .phone service totally sucks. Everyone tells us that they can not understand us and that our voices sound muffled. I have complained and was told that everything was fine on their end. I called on their tech support to have the phone service canceled and was told I would have to pay a $128.00 early termination fee because my contract was for 2 years. I made this call at 9:28 am on 4/4/2016. I have complained about the phone service several times. When customer support transfers me to tech support, recognition puts me on hold and I lose them. As far as resolution goes I just want my phoneservice canceled with no added fees.

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2:58 pm EST

Hughes internet customer service

Have Had troubles with billing since the state! Lost tons of money...even after we faxed proof and still wasn't credited. Not as of todays invoice you are showing a reversal of payment of over $98.00. Will not send any paperwork to show me in hard copy where this happened. My Bill is under Jackie Barrett. This is getting completely out of control. Want to cancel but they want me to charge me well over $200. I want the reversal of the $98.++ they themselves reversed, CREDITED! This is all HughesNet

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Traci Finkel
, US
May 05, 2016 6:51 pm EDT

I thought Hughes Net was a better internet provider. But I found out it isn't. Technicall service did not help me with my slow service. A Mr Mendez was very rude . all I wanted was a little service . your people. And service really suck. I will replace you. You have no problem taking my money but a big issue helping .

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10:30 am EST

Hughes internet service

We had been with them for a couple of years, but something changed last December. Suddenly we started being hit with our bandwidth cap and had to purchase "tokens" on order to maintain bandwidth through the last week or so of the billing period.

Tech support assured us it was because we had increased our bandwidth use. This was surprising, as my wife and I are empty nesters and our habits had not changed. More to the point, bandwidth tracking at our router showed no changes, and no additional devices were logging in.

It was, simply, we had mysteriously run afoul of HughesNet bandwidth allotment. Multiple calls to support fell on deaf ears; they were sure it was our fault.

We've changed Internet providers and would not, under any circumstances, recomend HughesNet due to its accounting practices.

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7:30 pm EST

Hughes this is so unbelievable

I purchased a service from them over a year ago. I was assured by the sales agent that the package we were getting "was more than enough for what you are going to be doing online" I clearly explained that we are amazon subscribers and download books regularly and my husband watches tv on his kindle. Again I was assured that the data package was "more than enough" liar! After 1 month, I cancelled the service. I paid my bill and thought I was done with these people! I forbid them from touching my bank account on a damn recorded line and they did it anyway! They then charged me for another month 3 days after I paid the bill and cancelled the service. Then they charged me the $400.00 3 days after that! I told them they were not permitted to touch my account ever. Who do they think they are that they can draw money from your account after you very very clearly told them you did not give permission for this. I even called the corp office and the woman there told me they would refund the $400.00 but it would take some time. I told her they had 24hours to return the money to my account. She documented in her system saying that I declined a refund... Are you kidding me. Why would I have wasted several hours on the phone to freaking decline the refund that I called them to get in the first place? I filed a complaint with the bank, and they contacted hughesnet and this bimbo sent over a "transcript" of her notes on my call and stated right in there that I declined the refund! Unbelievable! The 2nd monthly payment that they had drawn out prior to the $400.00 was determined to be fraud and they had to return the money to me. Low and behold one year later I get a collection letter from some company saying that hugesnet turned me in for the bill that they charged me for and was determined was fraud! So I get back on the phone with these stupid incompetent foreigners in some god for saken country who barley speak english and they tell me there is nothing they can do! Bull! I told them, they turned it into the collection agency, they better figure out how to get it out and they have until monday end of business because tuesday I am filing a complaint with the attorney generals office and calling a lawyer. I have had it with these crooks! I told them I didn't care if they had to have the president of the company get it out of collection and off my credit report but someone better figure out how to do it and do it now! Anyone interested in becoming part of a class action lawsuit against this company, please email me at [protected]@yahoo.com I am dead serious about this, someone has to do something and they just pissed off the wrong person!

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6:14 pm EST
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Hughes was told that they were the only service in our area by direct tv and hughesnet the service is horrible and I have a big dish on the side of my house.

We bought a house in Mohave Valley AZ, because we have direct tv at our CA home we wanted the same here. When contacting direct tv it was told to us that hughes net was the only wifi provider. So we contacted them they came out and the only place that would be good, do to winds was on the side of our house. Once they in stalled it we thought great. We are only here a week or so a month so, we were not able to really test it. We bought a tablet to do work on and then tried to watch netflix, well that didn't work, it kept refreshing. Then I was told it was because our data we went over it, how can one movie make us go over, and a tablet and two cell phones. Wow, so I contacted them after the neighbours told us that suddenlink is fiberoptics out here. I do feel as if I was mislead and now it would cost me $385.00 to cancel within the 30 days we had we were here 4 days. It costed me 140.00 to start up with then and it was suppose to be 59.00 a month I pay $71.00 a month. I tried to tell them that there product is not fast nor works with netflix, and what I got was we tested it and all is working as it is suppose to.

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8:32 pm EST
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Hughes unethical sales

I contacted Hughes regarding reconnecting my service on Dec. 29. I own my equipment and did not have to purchase it new. The agent was told this. After agreeing to the service and giving my cell phone number and credit card, I found that I was to be charged for an equipment lease fee, which I already own, a new installation, and was signed up for a 24 month service contract with a $400 disconnect fee. I cancelled immediately. On January 7, I received two letters from a company stating that I had signed up for their Internet and Identity protection service for $19.95 per month by HughesNet. If I had not called to cancel that also, I would have been charged. I also received a telemarketer call from Marriot's on my cell phone on January 8 because HughesNet must have shared the number. My cell phone number is private, and this is the only company that I have given it to as I rarely use it and had to use it to call HughesNet when I ordered. This is highly unethical behavior. I want the harassment to stop immediately.

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Hughes Customer Reviews Overview

HughesNet is a satellite internet service provider that offers broadband connectivity to customers across the United States, particularly in rural and remote areas where traditional high-speed internet options are limited or unavailable. Their services include various internet plans with different data allowances to suit individual usage needs. HughesNet emphasizes its availability nationwide, leveraging satellite technology to provide internet access. Additionally, they offer built-in features such as data-saving modes to help manage bandwidth usage.

Hughes In-depth Review

In Summary: HughesNet offers satellite internet services primarily targeting rural and remote areas where traditional broadband is not available. While it provides widespread coverage and a variety of plans, customers should be aware of its speed limitations, data caps, and contract terms. The installation process is straightforward, but there may be initial costs involved. Performance can vary, especially during peak times, and customer service experiences are mixed. HughesNet includes features like built-in Wi-Fi and a Bonus Zone, but users must weigh these against the overall cost and value for money. The company also shows a commitment to sustainability and community involvement.

Company Overview: HughesNet is a long-standing provider of satellite internet services, known for connecting users in rural and remote areas. Their core offerings revolve around internet connectivity with a focus on areas underserved by traditional broadband.

Internet Service Options: HughesNet offers a range of plans that vary in price and data allowances, with speeds up to 25 Mbps. All plans come with data caps, and exceeding these limits can result in reduced speeds. Contract terms typically require a 24-month commitment.

Installation and Setup: Installation is generally handled by professional technicians and is often praised for its simplicity. Customers receive a satellite dish and modem, but there may be initial setup fees or equipment costs to consider.

Performance and Reliability: Users report that actual speeds can sometimes fall short of advertised speeds, particularly during peak hours. However, the network is known for its reliability in areas where other internet services are unavailable.

Customer Service: Customer service experiences with HughesNet are varied, with some users reporting quick and helpful responses, while others have faced challenges. Support is available through phone, email, and chat.

Coverage and Availability: HughesNet's primary advantage is its extensive geographic coverage, especially in rural and remote areas where other internet options are limited or nonexistent.

User Experience: Customer reviews are mixed, with some praising the service for its availability and others critiquing it for speed and data limitations. The user interface for account management is functional, and the mobile app offers additional convenience for managing services.

Additional Features and Services: HughesNet includes built-in Wi-Fi with its modems and offers a Bonus Zone, where customers can use additional data during off-peak hours. Other value-added services may be available depending on the plan.

Pricing and Value for Money: When compared to other satellite internet providers, HughesNet's pricing is competitive, but it may seem high compared to traditional broadband. The company occasionally offers promotions, but customers should be mindful of termination fees and refund policies.

Sustainability and Corporate Responsibility: HughesNet demonstrates a commitment to reducing its environmental impact and engages in various sustainability initiatives. The company also participates in community programs and strives for social responsibility.

Pros and Cons: HughesNet's key advantages include its availability in remote areas and the inclusion of features like the Bonus Zone. However, the disadvantages of speed limitations and data caps are significant. The service is best suited for users with limited internet options.

Final Verdict: HughesNet is a viable option for users in rural and remote locations who have limited access to other types of internet services. While it offers reliable coverage and some unique features, potential customers should carefully consider the speed and data limitations, as well as the overall cost, before committing. For light internet users and those without other options, HughesNet can be a suitable choice, but heavy streamers and those used to high-speed broadband may find it lacking.

How to file a complaint about Hughes?

Here is a guide on how to file a complaint against Hughes on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hughes in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hughes. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Hughes on ComplaintsBoard.com.

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Hughes contacts

Phone numbers

+1 (866) 347-3292 +1 (844) 737-2700 More phone numbers

Website

www.hughesnet.com

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