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4.5 3650 Reviews

Hughes Complaints Summary

134 Resolved
498 Unresolved
Our verdict: When using services from Hughes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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ComplaintsBoard
D
11:45 am EDT

Hughes download speed unacceptable

Todays date is Septmeber 10, 2008

Approximately 2 1/2 months ago Hughesnet had what they called an anomaly with one of their satellites designated 93west, we were completely without internet service for about 4 full days, then when we finally got the service going again is was severely crippled and nothing like it was before the incident occured.

I was assured by their impotent India customer service that Hughesnet was diligently working on resolving the problem and the service will be completely restored, after about 3 weeks of this promise not coming to light, I went back into the case # India support farce, to see if the issue could be resolved.

I tried to explain to the service rep, that sometimes our download speeds were just barely above a 56K dialup connection, and thats not what we are paying for, he assured me we would have the problem solved before the phone conversation was over, after an hour on the phone he came to the conclusion he wasn't going to resolve the issue, and I quoted back to him his statement assuring me he was going to resolve the issue before the call was over.

They then informed me I had to run speed tests for 3 days to give them a reference to decide whether to refer me to a higher source to resolve the problem, and after the 3 days of running the speed tests, they used those speed tests to tell me there was nothing they could do because some times in the entire 3 days of testing my download speed was acceptable and blamed the entire problem on the internet being busy at prime usage times, and that hughesnet gave no guarantee as to solid internet download speeds, which by the way is not disclosed on their TV commercials.

We had descent download speeds before the problem with the satellite occured, thus the reason for this complaint is we're flat being ripped off, we're not getting what we're paying for, and others that use this service need to know this before you jump into something believing the television advertisements that are just not true, and I have printed pages of their speed tests to prove it.

I want my download speeds restored, or disclose this on your new TV advertisements, not in superfine print if its there but bold print so possible new customers can evaluate that for themselves, it surely wasn't disclosed to my wife and I.

Also hughesnet customer support in India is a joke, its basically scripted support, and when they run out of scripted guidelines your support is over, whether your problem is resolved or not, and why are we calling India for support for people in the USA?

Heres some of my worst download speeds in kbs, 94, 87, 94, 92, 79, 83, 87, 88, now is that 25 times dialup as advertised, thats not even twice 56k, so think hard about this before going hughesnet!

Very angry, David Campbell

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10:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hughes awful internet

Unfortunately I've had this service for over two but I have no choice. (Well I do but). I'm running a eBay /web base business and dial wont cut it. The problem I have is that I pay $70.00 per month for browsing. If I wont to download any large updates I have to do it at 3am, and sometimes it hard to get up that early.

For the money I pay I only get 325mb per day and if and when I go over that my internet speed is less then 10k per min and I tell you you cant do any thing at that speed. I would try anything just for a better service. Its too bad they have me buy the short hairs and they know it.

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Craig Simpson
,
May 18, 2008 6:03 am EDT

Long Story Short. Paid for the service, too slow, upgraded to PRO... After months of paying $91.00 month. My son's dial up is faster. We will be canceling this service in the near future. What a joke... should be a law against selling a service that doesn't work...

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majes36
Lewisburg, US
Jan 29, 2011 9:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My problem is they told me it would cost 99.99 to have the service turned on. i go and check my bank records and the took 169.88 out! now they only want to give me 57 back because the 99.99 was to pay the installer! hell thats their problem they should pay him not me! they lied and stold money from me and now they wont give it back! wht kind of [censor] is that?! im pissed!

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Jpatrick1952
Newport, US
Nov 20, 2010 7:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We have endured reduced or non-existant satellite services provided by HughesNet for a month. I have contacted their Technical services via telephone to reach a center in India. The first time said there was a problem with communications between the satellite and Germantown, Maryland. The second time they said I had a strong signal and it had to be a software issue. Never did they tell me what the transfer rate of data was. The third time I tried to contact tech support via their web page/e mail. Sadly I could not send it as service was not available. They sent me twoo surveys for the first time I used the telephone so I cut and pasted my e mail in the surveys. Yesterday (11/19/2010) I was called by an Indian. He asked if my service was better. I said no. It was intermittant still. Fails to work on a sunny day but is good in a snow storm. That is a question they like to ask. Is the weather bad? An easy cop out. I told him I was not going to pay for service I cannot use. HE HUNG UP ON ME! I had the satellite installed to get away from a phone line and very slow dial up. The usual dial up transfer rate was 19 KBS. The best was 26.5 KBS. As bad as that was, it was better and more reliable than HughesNet for $60 a month. A service call is $150. I will cancel my service and save the $150 plus $60 per month and HughesNet will lose a customer! And I will tell 10 people, and they will tell 10 people and word of mouth will get around that HughesNet is an inferior product with poor customer service.

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wes moorer
granbury, US
Jan 26, 2009 1:25 pm EST

we are a family of 3 ...1 son does on-line schooling ...1 is a teen with restrictions and Me (the father) does check mail and minor viewing. We apparently exceed our 'Free Space' (which slows down to nothing) even when we are ALL gone during the day w/work x2 and school for the other. Now dial-up is BETTER under these terms!...The good news -we have had it but for less than a week and already decided this was crap...and NOTHING like we expected. The teen was disappointed immediately when the tech told him he wouldn't be able to play real-time game with his friends! Clue #2 as to raising red flags was that ALL business and support and complaints go to INDIA where people work for $2.00 per day ...Some Service.huh?...W in Rural Texas

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Sherry
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Oct 11, 2008 4:56 pm EDT

I totally agree with the Robby. We have 3 computers and 2 teens. They are on the internet a lot and we didn't realize that if they were on a little too much we would be able to do anything when we got home from work. It sucks! And like Ronny said, we are under contract so what can we do. I heard that Verizon has an internet that we can get out here in the country but now I have to wait til the contract is up. I hate seeing Hughes Net commercials now. They are such liars! That is why they have you do a 2 year contract. Beware!

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Lillie
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Sep 04, 2008 7:40 am EDT

I have had nothing but problems with my email as well. To date I cannot get in and check my accounts. When I am in the formatting of the emails is so bad and broken that you can't read them. I have been trying to block unsolicited emails as well with no luck. I have over 300 spam emails in my box on any given day. I have made several calls to the help desk as well. I am really thinking about finding another provider although I am under contract, but this is not working for me. Hughes really need to make some major changes to its email system. I think we all are paying some nice money thinking we were getting a better service than dail up to find differently. It sad and we customers really deserve better than this.

ComplaintsBoard
A
11:02 am EDT

Hughes the intire company

Well its a terrible same I did'nt read these thousands of conplaints before I became, another victim of Huges net hell.
Huges makes corp. america look like kindregarten.
God help us if corp.america ever get's that bad.
I think it's nothing but theift by deception, u never get a straight answer from their complaint department. They try to send you to their technical department. What a joke, I ask this tech if he really was a tech, well he hem hawed around the question. He ask me to to rediculess things and when I told him I'd already been there and done that, this bozo tell's me to run speed checks for the next three days and to do them three times a day, unlike the last tech person I had talked to the lastime I'd called who said to do it for two days. (to keep you off their back i guess). Oh I might add this person was not good with the english language, India I would guess his home, as all their techs and customer service rep's are. Some more out sourcing the gentle words would be ( cost effectiveness ).
These people that work for Hughes as rep's and tech's must have a degree in lying and word trickery...and must not have trouble sleeping at night. Amazing what people will shrink to to earn a dollar.
Well I would'nt say your a dummy if you read this and still fall for their many games of getting your money, and if you add it up in a two year contract it's a tidy little sum. Not to mention the brain damage that goes with it.
I won't go into the cost as many of the people that have already mentioned in this forum, as it sickens me to think about it, but if your the type of person that likes to get a slap in the face to your intelligents, then you need to sign a contract with the money hungry liars and thiefs. If their is a God these people are in danger of Hell's fire. (personally I don't think so.) Beware of Huges net. the owner is most likeky the anti-christ. :)
Oh and one more thing go to the web page listed here and read. there could be a class action law suit. Read this.
Your Welcome...last thing said on hughes comerical..lol

DirecPC must remove their "Fair Access Policy"

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Timandtina22
Cross Plains, US
Jun 03, 2016 8:23 am EDT

I have never been treated like this! These men that you have to talk to treat you like you are nothing because you are a woman, well guess what I am something! It took me 30 minutes just to pay my bill over the phone yesterday because the man kept saying that it did not need to be paid. Then today is even worse I have went over my download limit so now my computer is slower than dial up! So after an hour on the phone with some jerk that will not transfer me to a Supervisor, all he wants to do is let me use some TOKEN that will let me start over on my limit for TODAY ONLY, I tell him NO, I asked to just tell me how much it will cost to just cancel my contract so I finally get transferred to a woman. She is in the middle of fixing my problem ( without being hateful or treating me badly) and we get disconnected so I call back and they refuse to transfer me to her even though I have her information, they also refuse to transfer me to a Supervisor again, they argue that they can help you, they repeat the same thing over and over again and they act like because I am an AMERICAN that I am stupid. I asked again the cancellation price, So they put me on hold for over ten minutes before I am disconnected again, So I call back tell the woman she cant help me let me talk to a Supervisor, and again I am told no, she informs me that she is looking at my account so I should just let her take care of it, 15 minutes later nothing, for the third time I ask for the cancellation price, finally they transfer me to a supervisor and she can't do anything either. She tells me that I am able to use it today because I have USED my one free TOKEN because even though I told that first man NO he still used it. So For the forth time I ask how much it will cost to cancel my service, how much is the early termination fee, this supervisor is trying everything to just not tell me, she is giving me free tokens and everything, after i am so PISSED because no will tell me anything she finally tells me. The way that I went about buying my equipment used (so I could have the older model because I travel) that I HAVE NO CONTRACT AND THERE IS NO FEE! They didn't want to tell me because they wanted me to think I was obligated to keep this service. The plan I have is the bid plan over $100.00 plus I paid 275.00 the day of installation, and I paid for my equipment. These people are ### who want to take your money and not provide a relable service!

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tommy gardner
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Oct 17, 2008 7:04 pm EDT

i think i will go back to phone modem.i never know from day today what the speed will be.it took me 5 min just to get to this site.what a rip off.next time i will try something that works

ComplaintsBoard
K
9:07 am EDT

Hughes product not as advertised

They are ripping me off $100/mo for so-called High Speed satelite internet. Most of the time, we use 28.8k dialup modem because it's faster. Also, we get 'throttled' regularily after about 5-10 MB of downloads instead of the 500MB/day advertised.
The help people can BARELY speak english and simply thank you for calling.

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SedaliaMO
Sedalia, US
Apr 13, 2009 3:33 pm EDT

I absolutely agree. Hughes.net service is the pits! I've called twice now and I've gotten the same guy in India both times. What are the odds!?!?!?! I wouldn't recommend Hughes.net to my worst enemy!
Sedalia, Missouri, USA

ComplaintsBoard
S
7:57 am EDT

Hughes slow as dial-up

Not Faster Than Dial-Up, Fair Use Policy is a Scam

Hughesnet is not faster than dial-up. But that is not the worst part of doing business with them. They will subject you to a FAP "Fair Access Policy" which limits your daily downloads. However, the page they have set up for you to monitor you usage as per their records has a 4-hour lag time! So there is no way to monitor your usage.

I am a computer professional who lives in the middle of nowhere. Hughesnet is my only option. I tried dial-up, but I was connecting at 20k. With Hughesnet I get closer to 56k and in the middle of the night, more like 100k. I regularly get suspend. I get suspend as much as once per week. At this point, I let it dictate my days off, or I do not internet dependant parts of my work.

It in inconvenient, expensive and I have lost money on deadline deals when they suspended me. They are the worst company I have ever dealt with. Can't get them on the phone--ever. I sent them over 50 emails complaining, every single response from them was either written by a robot, a drone, or someone who had never used a computer or the English language.

Finally, they offered me a download manager when I signed up, this would help my suspension problem, they told me having a MAC would be no problem.

But now they tell me they have nothing to offer MAC users and I can cancel my account with them for $480.00!

Not MAC friendly--do not even bother if you use MAC.

If you have any other choice--any at all--DO NOT GO WITH HUGHESNET

S.S.

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jay landen
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Oct 28, 2008 4:27 pm EDT

Slow hughesnet, That is a understatement. I have had hughes for about 2 years, they are the worst thing I have ever done. The Truth about Hughesnet is that they are a scam. Selling slow speed net for crazy prices.. I wish I could sue for false advertising...

ComplaintsBoard
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11:21 am EDT

Hughes worst customer service ever!

When we first moved to an extremely remote area of Northern Arizona Hughes Net was about the only choice we had for internet service, even dial-up was not there! It took us almost a month of calls and complaints to finally get someone there to install (oh and we had to put in our own pole as the tech refused that made us wait an additional 2 weeks).
Then this year we moved to Eastern New Mexico. When I called to tell them I couldn't really understand the person, as he was NOT AMERICAN, but he did tell me it would take 3-5 days for installation. Seven days later I call Hughes Net back to find out what happened, again a NON AMERICAN tells me who the tech is and to call them. When I did I found out that it was the same RUDE tech from the year before in CENTRAL ARIZONA! He very rudly says I do not go to NM, you need to call Hughes Net and fix this! So once again I get yet ANOTHER accent, only this time we are disconnected, after he puts me on hold for the 3rd or 4th time. I call again, another accent, she says call our distributor, I ask why should I be calling them, THIS IS YOUR SERVICE! Then she says she can't help that I need to be transferred to ADVANCED TECH SUPPORT! OH so they have people who do not understand or speak English very well as REGULAR TECH SUPPORT, but guess what for ADVANCED TECH SUPPORT I got an AMERICAN! He however was a little rude as he told me he didn't know why I did not just call the Distributor, that he himself COULD escalate my problem/complaint but that it would take A LOT longer. So when I finally get all the info to call them myself (see I didn't have the info before, yet they all thought I SHOULD have) I find out that the person who had me on the phone for 30 minutes on my first call to set up the re-install left my FORMER address as the install location! That was why I got the AZ tech!
I am so fed up with the LACK of customer service with Hughes Net, they are a very POOR excuse for a company. For anyone who remembers way back when BELL was the only phone company and then AT&T took over, the customer service from them (which was HORRIBLE) is better than HUGHES NET!
As soon as I can cancel this service I will, and I will warn anyone I can NOT to try them EVER! NOTHING is worth the bad service they give both in customer service and with the SPEED the service actually gives! (a snail moves faster)

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madderthanmad
Huntsville, US
Jan 12, 2010 7:20 pm EST

This is the worst company we have ever dealt with. Had them for over 5 years because no other service available at the time. Paid over $600 for the equipment, then $60 per month on top of that for very very slow unreliable service! All the comments about dealing with non-english people is true. You can barely understand them! Then AT&T finally offered DSL in our area, so we tried to get off Hughes Net back in the summer. They would not cancel us on the date requested, told us to call back on the exact day of cancellation. DUH! Why couldn't a computer company cancel on the day we called?! We got on AT&T and kept getting bills from HN. Tried one more time to cancel and they charged us $117.98. We Finally paid it to get them to cancel and we were told that would be payment in full! Got another bill for 43.98 plus a $5 billing fee. We called again and let me mention that no one NO ONE is willing to work with you! Kept us on the phone nearly an hour each time on numerous occasions, could not find supervisors, etc etc. They are a joke. Today, I spent another hour and the idiot and the supervisor would not get the 48.98 taken off because they said we have to pay for the service even after the cancellation date because they will not and I mean WILL NOT completely cancel on the date they said we are paid in full---with the explanation of saying that we have to pay all the bill thru the last billing cycle! WHAT? So again they were charging us for service we did not need and had cancelled. DO NOT deal with this company. They are horrible and complete rip offs and have no intention of working with you. We are not paying them another dime because two people said it was paid in full with confirmation numbers and names. AWFUL AWFUL COMPANY!

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Durgency
Snowflake, US
May 01, 2009 5:27 pm EDT

Yep. I see I'm not the only one. HughesNet is the only internet available where I live in the high desert of Arizona and they take advantage of that. Everytime the wind blows, my satelitte dish stops working and they need to send out a tech to re-align it for $125 a visit! And that is if I'm lucky enough to get a call back from the service technician. Currently I have been calling everyday since April 3rd, when the wind blew down my dish. It has been almost a month and no one has called me back. Furthermore my bill is still charging me a internet service fee although I have called their hotline in India many times only to get their empty promise that I won't be charged a service fee. Is there any way all of us could do a class action lawsuit and at least get out of our contracts? It would be nice to get back all the money we put towards the crappy equipment too. I wish I saw this site before I ever signed up with those @$$#*!&s.

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Randy Roberts
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Oct 27, 2008 5:26 pm EDT

We’ve been with HughesNet for what seems like an eternity. If I had another choice – any other choice I’d change in a second. I’ve had little or no service for the past 15 days and have waited, taken time off from work, lost business and more while waiting on “advanced customer support”. I’m not real bright but given the level of customer support I’ve gotten thus far “advanced customer support” can’t be better than mediocre. I have a collection of incident numbers and pseudonyms for people who have names unpronounceable in the English language. Eventually some company will come along and provide average customer service and the fine folks at HughesNet will be out of business and I’ll laugh as they go down the tubes.

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Scott W.
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Sep 03, 2008 12:47 pm EDT

Absolutely correct, on all fronts, each and every complaint. I live very rurally as well, and until last week, thought HughesNet was my only option. It sickened me to think I was stuck with them. Well, when I ran headlong into one of those insidiously stupid Hughesnet tech support reps on teh phone because my modem crashed, I got fed up, and called an alternate satellite internet provider in the area. She told me they were backed up for three weeks, BUT, that I should give my cell phone provider a call, see if they offered wireless internet for the home, and that most did now. Soooooo...

For the record, I am cancelling my Hughes Net account (I was accidentally smart enough to not renew the long-term contract when it expired after 15 months), and switching to my cellular provider's (ALLTELL, in this case) Wireless internet. Not because it will be faster or more reliable - it won't be.

BUT, what it DOES offer is the following - and I am sure that any other cell phone provider wireless service (Verizon, Sprint, etc.) will do the same:

1 -- I can drive up the road for hardware replacement, if necessary.
2 - The Tech Support reps all speak English - and not as their 5th or 6th language.
3 - They actually CARE if your hardware isn't working. No begging for help required.
4 - When I called ALLTELL's Data Dept. to inquire about their home service, the guy on the phone was honest about the speed and connection issues they had. HE did tell me, however, that before year's end, as he understoood it, they were going to be increasing their speed 3 times over. I wasn't sure what that meant exactly (he was comparing their present speed to DSL), but, time will tell. I'm willing to risk it, if it means I never, ever have to talk to Hughesnet again. Ever. HA!

The pitfalls:

I have been "kicking the tires" on this wireless svc. from ALLTELL for a few days - I have a 15-day grace period to decide if it will all work ok. Here's what I have found:

1 - Just liked the dreaded "Dropped Call" issue with cell phones, you will get a "dropped connection" from time to time.
2 - It isn't much faster than Hughesnet, if at all.
3 - It basically works like your cell phone (see item #1), in that if your signal degrades, so will your connection.

Bottom line, I haven't had any real problems since Saturday, and when I switched the location of the USB access card to a different location, it has stopped dropping connection altogether.

If you live somewhere without DSL or cable access, as nearly all of us do if we were unfortunate enough to have to hitch our web-wagon to HughesNet, seriously, look for cellular provider-based alternatives, and, at the very least, sign the MINIMUM contract Hughesnet requires, then don't renew. Leave the door open so you can gleefully throw them - and their idiotic idea of tech support - right through it.

Good luck all. And Hughesnet? Good riddance.

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Randy Danner
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Aug 21, 2008 7:11 pm EDT

I'm over in old Kentucky, I've had the same problem with them for two weeks, I get the entire run around from Tech Support. They wont transfer me to Advanced Tech Support, And I have to deal with all these non American speaking fools. Even went to Customer Support to try to get help but nooooooooo, THEY WILL NOT HELP THEIR CUSTOMERS! If your out looking for a Net company, DO NOT get Hughes Net, Their probably the worst one out there.

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Bonnie
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Aug 19, 2008 1:58 pm EDT

This is the crappiest company ever. Your story could be mine exactly with just a change of location. We actually put in our pole per the specs from HughesNet and the installer came out and said the pole was the wrong size and charged us $150.00 to put in a pole. I have had several outages during sunny days and since I have two home based businesses I lost a a lot e-mails and some customers. I can't send e-mail with picture attachments or the recepients receive them 100+ times. They freak out because they think I have sent them a virus. HughesNet is the only deal in town for me right now because I live in a rural area. It is severly limiting my business growth and causing me unnecessary stress. During the last outage less than one year from the date of install a transmitter was fried. They told me the transmitter was covered under warranty but the labor was not. The guys that cam out to make the repair to me it was covered under waranty and that I did not owe them anything. Well HN took $125.00 out of my checking account for the labor! This was an unauthorized debit and when I called to give them he** of course I got someone that does not understand English. I truly hate this company. It is almost worth moving to be able to have DSL. I am so sorry that others folks have ahd to deal with the craziness.

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12:09 pm EDT
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Hughes worst product on earth

Do not use hughes satellite service! You will be better served and happier with dial up. And if you don't even have a phone line then just go without internet service.

It is a waste of money and time. They limit what they say to you and never hand you a real contract. All things are listed on their website if you can look at it. I got the phone off the front page of the site in a spare moment at the library so I could keep my job that I was lucky enough to transfer to home. Everything was agonizing and the cost, because of the troubles, really makes you want to throw up.

In the sales call they make it sound like there is no obligation in the 30 day trial period. Well...

The installation and equipment is $400.00 they do not tell you that you will only get $200.00 returned if you mail it back to them (In maryland, I am in california). Meaning I have to pay for the shipping... And this is the best part. Iiiiiiii have to un-install it! So what happens to older people, they let themselves get screwed out of this small portion because of the hassle and the danger. Should I risk my life going up on the roof to uninstall the equipment? What happens if I fall and hurt myself... Or die... Are they liable? Well... They stated to me on cancellation that they are not responsible for uninstalling, so I ask where can I find that on your website or in the disclosure I never received in paper or email? I had to keep digging and digging and eventually found it. But... It is not something that was "presented" at any time nor was there a sign off by me listed on the so-called "contract" that specified the disclosure it was on. Everything is vague in conversation and all they can do is apologize, which by the way is very often, perfunctory and annoying. Basically it says 'what a bummer' and 'nothings gonna be done'. So I just said give me case # to document.

Of course I will be pro-rated on the first month's service that I used about 10 times. Shoulda called sooner.

Oh yes. And as I got my return authorization number I realize she is giving me the info to handwrite on the returning equipment. They don't email you anything or send you what any business will officially send you. What a mickey mouse outfit they are. And of course I have to pay for the return shipping which I have estmated at $75.00

So let's review: I will get only $200.00 refunded less the $75.00 shipping I will pay, plus lost time of work, which leaves me $125.00 if I do not use that and more for any injury I may incur uninstalling their piece of sh — equipment. Is it worth it or can I get more out of it by creating a bonfire and watch them melt, distort and blacken.

It would probably make me feel much better. The other way may give ma a stroke or worse. I really feel sorry for the other suckers who dealt with this longer than I did.

Good news for me: I found a wireless dsl broadband connection that is underground. I have a pole on my roof and the connection is excellent! I am soooo sorry I didn't know about it before. I only want to keep my job and hughes should help people do that too! Not just their customers but their employees. Once too many people get dissatisfied they will lose money. Do not invest in this company either.

And one last thing, the way you have to dig to send them an email is really sad for an internet service provider. Even the idiot I cancelled with sadi i'd have to write to them for contact because she didn't know, had trouble finding it and never bothered to find out or just a real idiot!

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Update by Valerie
Oct 24, 2008 11:06 am EDT

My satellite broadband internet from HughesNet runs at two kilobytes every four second, or about two hundred times slower than dial up service providers.

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Sam Tubman
,
Apr 30, 2008 2:12 am EDT

Last weekend Hughes net took over the direcway site and I've had no email or use of email. They asked to wait but I'm loosing money because I can't get my email. I've called and called and been given case Numbers but I still have no email. One way for me to work is through agencies that contact me by email. Yes they use phones but the first to call back gets the job for that shift. I work Trauma and have for 31 years. It's my life and my email was fine till hughes took over. Now I have not been too work for almost 5 days. This sucks! I hate hughes.net. I have a contract for 15 more months because they said to buy the DW 7000 and it's supposed to make things better . Wrong! It's worse than ever. I hate Hughes.net and I don't know what too do?

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meagane
Dallas, US
Feb 13, 2010 12:03 pm EST

i was scam for 178 from hughes and not given account number my card was charge2 time with out me knowing i was lie to about my service toally does anyone know how i can get my money back please help me bust these liars =(

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Art Ward
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Sep 02, 2008 10:44 am EDT

Well its a terrible same I did'nt read these thousands of conplaints before I became, another victim of Huges net hell.
Huges makes corp. america look like kindregarten.
God help us if corp.america ever get's that bad.
I think it's nothing but theift by deception, u never get a straight answer from their complaint department. They try to send you to their technical department. What a joke, I ask this tech if he really was a tech, well he hem hawed around the question. He ask me to to rediculess things and when I told him I'd already been there and done that, this bozo tell's me to run speed checks for the next three days and to do them three times a day, unlike the last tech person I had talked to the lastime I'd called who said to do it for two days. (to keep you off their back i guess). Oh I might add this person was not good with the english language, India I would guess his home, as all their techs and customer service rep's are. Some more out sourcing the gentle words would be ( cost effectiveness ).
These people that work for Hughes as rep's and tech's must have a degree in lying and word trickery...and must not have trouble sleeping at night. Amazing what people will shrink to to earn a dollar.
Well I would'nt say your a dummy if you read this and still fall for their many games of getting your money, and if you add it up in a two year contract it's a tidy little sum. Not to mention the brain damage that goes with it.
I won't go into the cost as many of the people that have already mentioned in this forum, as it sickens me to think about it, but if your the type of person that likes to get a slap in the face to your intelligents, then you need to sign a contract with the money hungry liars and thiefs. If their is a God these people are in danger of Hell's fire. (personally I don't think so.) Beware of Huges net. the owner is most likeky the anti-christ. LOL
Oh and one more thing go to the web page listed here and read. there could be a class action law suit. Read this.

DirecPC must remove their "Fair Access Policy"

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4:47 pm EDT

Hughes they ripped me off and insufficient customer service

I received a bill for $250 for a month worth of service when they sales rep. assured me that it would only be $60 I am a single mom and a full time student i need the internet to do my research for my papers i now i am sitting here trying to get a hold of someone to speak about my bill and all i get is an answering machine. Ever since i gotten hughes net i have only been able to talk to one person and i couldn't figure out what he was saying(tech dept.) The only contently have had problems with problems with my service. I haven't even been able to set up my email. If you want to be ripped off then hughes net is for u.

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12:40 pm EDT

Hughes rip off-dishonest, disgraceful company

I was with Hughesday back when it was Direct Way. I wasn't crazy about the company, but since we in Lamoine do not qualify for Al Gores remote area DSL program (sic) I was forced to pay the high prices of Hughesnet for my home business. I bought all my equipment, since in the winter I would have to shut down my service to visit my company locations.
I needed the faster speed, and in order to get that had to get the 7000 router. But it was close to $300.00 to purchase, so I looked into the free 7000 router as long as you committed to 2 years. I called the sales department, told them that I had planned on staying with Hughesnet, but shut down my service every winter for a few months, but then turn it back on. They said NO PROBLEM-just commit to 4 years. All this for the privlege of spending $100 a month for just ISP service.
Well, needless to say, after I shut it down for the winter months, I get a bill for $300. When I called them, they said not to worry, when you pay it when you turn it back on you will get a credit for $300. Yeah, right. Never happened. I spent HOURS on the phone, and told just today (8/9/08 by Marlon) that I will NEVER SEE THAT MONEY AGAIN wether I'm with them 2 years, 4 years or 10 years.
Hughesnet company LIES like a rug, they are rude, and they don't give a rats a$$ about their customers. Everything you read about them on this website is true.

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10:21 am EDT

Hughes wrongful debit

On or around June 25, 2008 I called HughesNet Commications, and ordered service for my home. My wife and I are on a very tight and very limited income I'm on Social Security and we made an effort to set aside $69.00 for service and installation, and the lady that took my order did not tell me of the hundreds of dollars that it would cost.
So lo and behold (15) minutes after the installer left my credit card sent me a message that $509.41 had been debited from my account. I ordered the special they were advertising and it states that (0) down and we would be charged $79.00 dollars a month for a period of 24 months. And installation was free as long as the installer did not have to put a pole in the ground for the dish, which he did not have to. Anyway after (39) phone calls and (39) headaches since July 1, 2008 when the service began I was promised by representative's of the company and Supervisor's that this matter would be taken care of with the utmost urgency, so what began was an innocent act of trying to simplify matters of cutting the high cost of internet service and regular phone service and just have one bill. But when you have to go through the embarrassing process of being degraded and talked to like we were the one's at fault, well I hope to make a stand, with the folks out there that try to live on $945.00 a month then someone decides to kindly help themselves to your money, then there is something wrong with our system. Oh just remember when you make phone calls and the recording says this call may be monitored for quality assurance, and ask them to play it back for you we tried but when they reviewed my initial conversation and they felt like they were Justified in their decision to charge me all the charges, but refused to play it back or send me proof., So as they say lesson learned. One last thing if you decide to terminate your service they charge $ 300.00 dollars for early termination and $ 210.00 installation fee. Do the Math and remember do Business remember to have your lawyer on retainor.

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kingofthestalk
Fremont, US
Apr 16, 2010 3:56 pm EDT

My company has had 3 Hughesnet accounts for 3 years(3 seperate offices). We have recently started using air cards and wanted to cancel our hughesnet service. I called on January 26, 2010 and after an hour (Yes, an hour to cancel service) and 2 service reps (the first rep didn't have the ability to cancel services) I was told it was done. Febraury no bill from Hughes so I figured I was good to go. March credit card bill comes and lo and behold 3 charges from hughesnet for service. So, today I called hughesnet and told them what happened and they claim I never called to cancel my service. They show a call was made for our account but they have no record of it being cancelled. After 2 hours on the phone and being transfered from supervisor to supervisor. I was called a liar and hung up on. They are so crooked that instead of dealing with a problem and apologizing and offering to refund money...they just hang up on you.

In my opinion Hughes is a crooked company to deal with. They have been a pain since day 1!

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Mike Bonner
La Grange, US
Mar 23, 2009 4:50 pm EDT

I have had Hughes.net for several years, with many service interruptions. Last Thursday I tried to call them to quit the service as I had it replaced with directv.net. Ive been unable to get through to have it canceled. I've been issued several caase numbers and then get transferred over and told to either call back in an hour or put on hold. I've held now for three hours on and off. It is now Monday afternoon and I find they have charged me for another month yesterday (Monday).
This is a disgustingly lousy company.
Mike Bonner

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Tom Shipley
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Sep 30, 2008 10:29 pm EDT

Our modem died and we called to have it replaced. The installer said that they no longer used the old modem and we would have to pay for an upgrade. He needed a credit card and my wife gave him hers. The account had originally been on my card. That was in November. Nearly a year later my wife and I were comparing notes and noticed that was Hughesnet had been charging both credit cards for the same service. Upon calling we were told that we had two accounts and they were charging us for both. We were told that we had to have an upgrade and that it needed to be charged to our credit card right then and there. We were led to believe that they were transferring the charge from one card to another. I guess because they had the two credit card numbers they could charge both of them under the ruse that we hadn't canceled the account charged on the original credit card. In any other circumstance this would be call credit card fraud and that it how we are approaching it. Master Card, FCC, FTC, BBB, and our attorney. They nicked us for $600 and we are willing to pay a lot more than that to pursue the matter. They get away with this because they can because nobody is willing to take it to the limit, even if it costs them more money. Thankfully I have some bucks so I'll put it down to doing my part to help put a little dent in this online... there is nothing you can do about it way we have come to accept as business as usual.

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6:10 pm EDT

Hughes poor service

Internet connectivity is about 25% successful... sometimes days (sunny, clear ones!) go by without success. Numerous error codes, but mostly Web acceleration Client Error #515.2 New Deli Tech ends up with same remedies... unplug everything or... get new model!

Here in the outback, very limited alternatives, but even slow dial-up beats non existant service. Hughes billing service is excellent, however, hits that credit card on time every month!

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DevonB
Lake Mary, US
Jun 03, 2016 8:34 am EDT
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I canceled my service with HughesNet as each time the weather was less than perfect, we lost all service. Plus, it is was slower than dial up. I had to make two calls and spent over an hour on the phone with an account manager on 19 March trying to cancel my service. They failed to adequately follow all the steps on their side. Whilst they acknowledge I canceled service on 19 March, and their account manager did not do their job correctly - they continued to charge my credit card over $70 per month. Each time I called to dispute the charge, they told me the account was NOT deactivated. When I went to cancel, ultimately after what is around an average of 15 minutes hold time with the account manager, my call would be dropped. At the point where I am beyond frustrated, I finally stick it out and manage to have them confirm the account is deactivated but as far as the $400 in charges that were unauthorized, they told me "tough luck". I asked why I should be penalized for their staff error and they simply said the most they would refund is 1 month to cover their mistake. I demanded to be in touch with upper management, they simply put me through to the most obnoxious and facetious "supervisor" who called herself Alicia. Alicia REFUSED to give her surname, she REFUSED to give me the contact information nor guide me to anybody higher than herself to address my concerns. She just sneered and said I should have just kept calling each month after they charged my account and that she refused to help further. I had to scour their website just to find any type of email address where I could take this up further. Judging by the comments and complaints on this site alone, I see I am not alone in the appalling treatment of their ill-mannered, ill-trained, ignorant and arrogant staff members. I would strongly warn anybody to seek an alternate service provider - their service is as lousy, unreliable and frustrating as their staff - and YOU will pay for THEIR inadequacies. It would appear that their strategy is to keep you on hold for so long or drop the call that you will eventually get too frustrated to call back, and then they will fall back on the excuse that you did not go through ALL of the channels required in order to cancel your service. Be warned!

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Bob Hennessey
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Jun 05, 2007 12:00 am EDT

My complaints about Hughes net are too numerous to go into detail on all of them but one of the worst is that there is literally never a time day or night that you call them that you do not get the recording "due to abnormally high volume" and it will go on to tell you estimated time you are going to be forced to wait if you want to speak to them and it is usually anywhere from 10 minutes to 2 hours. This is unacceptable. Their FAP (fair access policy) is totally unfair if you decide to buy software on line and it is more than 200 mb you will be slowed down to about 1k speed for a day for exceeding their 24 hour limit of 200 mb download. What a sham that is. You cant even watch videos from YOUTUBE, etc. without getting hit with FAP. When I first got my 4000 system my download speeds ranged from 1mb to 2mb then they kept sending me emails asking me to "upgrade" to the 7000 system so I finally gave in and immediately my top download speed went from 2mb down to a mere 700k and they cap it at that unless you pay even more than the current 59.95 per month. One would say why don't you switch well I am in a rural area and my choices are limited but I think DSL is here now or coming so I will be switching soon. Hopefully there will be a massive class action suit filed against this company in the near future and it cannot happen soon enough.

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Bill R.
Keysville, US
Jul 26, 2010 7:38 pm EDT
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We have Hughes net for approx.5 years. Four and a half of service was fine had no problems at all with service. Then we got the hn-7000-s its all been down hill since. Our webb surfing has been limited to about 4hours a dayof good service a day. thats not what we were told we were buying. after the four hours or so of being online the speed drops so low that you can't even get instant messenger to load, much less do anything on line. It's ovious to me that the hn-7000 is automaticly cutting my band with down when i reach 375 MB.
Making the service that I pay for worthless. By the time I get home in the evening It is useless. My wife uses it in morning. Not downloading just surfing internet. We never had this problem before they upgraded the receiver. It' no wonder they sent it free, because they plan on making their money on selling tokens!

WF Reinhardt

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Daniel Matthews
Henderson, US
Aug 19, 2008 4:58 am EDT

I have hughs net for 13 months. I have a problem with my hardware. I was a few days late calling so my warrnety is over. They wanted me to run "speed test" which took me 3 days and several hours of my time!
They said I needed a repair person at $125 for a diagnostic plus a repair person for work plus parts.
WILD BLUE is in my area now with local people, and a much better service.
For those who must have Hughes Net maybe you will have to do what we did-Pray and ask God for an alternative.
My advice: Do all you can NOT to have Hughes Net

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shawn wierck
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Nov 03, 2007 12:00 am EDT

Ug. I have been violated. I closed out my credit card so they can't steal any more money from me. I just got it today and payed 125 buck for a 'non-typical' installation... a six dollar pole and a six dollar bag of quickcrete.

I use internet connectivity for online game playing. Forget. This product is useless to me with 2 second lag. The C.S. and tech's have been trained to call it "Latency". 'Sorry for the inconvenience of the latency, sir'... B.S. It isn't just inconvenient, its unusable. No downloading, no game playing, no video watching or music listening. CRAP CRAP CRAP.

At least they can't hurt my credit. I got no disclaimers about not being able to do normal internet things... they just came out and hooked it up. I got no disclaimers about having such limited service. Man, I thought broadband was supposed to be a decent service. Well, satellite broadband definitely IS NOT!

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Pamela Carr
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Jul 06, 2007 12:00 am EDT

I too purchased Hughes for a mere $495.00 and haven't had a day without poor service. I ran 26 on my dial up and cant get dsl so this was my option. I really hate the poor service and having to talk to someone in India who cant understand me. I had my my service less than a month and have been on the phone with them six times. I was never told until it happened that there was a max you could down load. I am totally frustrated with this service going to have try and get my money back. We will see!

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Charlotte Thomas
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Apr 29, 2008 10:40 am EDT

I suspected the worst when Hughes.net sent me an email explaining that email service would be down on 4-26-08 for a few hours while they "upgraded" their service. My suspicions proved
valid. It is now Tuesday, 4-29-08, and I can't even log into their site, let alone receive any emails. It simply will not load. I get the
ubiquitous message that they are experiencing problems.

I guess so.

We live it a rural area, and this is the pretty much the only option we have. Lucky us.

Will they prorate this month's service charges? Will they ever get things up and running? I'm not counting on it. What am I supposed to do, text message everyone?

The whole thing reminds of a couple of years ago when US Air bought out America West Airlines. Even after all this time, it isn't straightened out.

Personally, I hope heads will roll at Hughes.net. I am not a happy customer right now.

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lk241335
Marshall, US
Mar 10, 2009 1:44 pm EDT

In one day of service I discovered I had been scammed by Hughs net. The slick TV add telling me I was about to surf the net at light speed sucked me in. Living in the country with very limited options other than dial up I jumped on board. Somewhere deep in the contract was this absurd 200 megabyte fair access rule. Once I exceed this amount they reduce to me to something below my old dial up! 200 meg! That was huge in 1980. Today 200 meg is one down load. Even my hotmail account allows more space. Needless to I am livid. Hughs net will gladly increase the alotment if I double my payment each month. This company has no code of ethics they are heartless unproffessional rip off artist. I would suggest buying stamps before you buy Hughs net

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debswain
Keeling, US
Aug 17, 2010 1:15 pm EDT
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Update on my last post. A tech was finally sent to resolve my issue, and keep in mind before he got there I had very slow service but was able to check email, after he arrived he sat at my desk like he might have been lost the tech arrived at 12:30 PM and left at 5 or 5:30 PM which is 5 hours in that five hours he took the siding loose from my house went out side replaced connectors and threw all of this in my yard never cleaned it up, and I was told the trees were blocking signal, next he had dig a hole and install a pole, then I had defective equipment part, and by this time I have no service and was expected to pay 125.00 service call fee. I take classed on line and made this clear when I called for service, well by the time he finished on Friday I still had no service and it was going to Monday before he come back, however I told them I did not want this guy back as he messed up the problem I went from slow service to no service and they said they would send someone else, well when Monday got here it was the same tech or no one.
Now they are sending me bill for 854.00, billing me for service and termination fee, from my previous post up until June or July they billed me for monthly service and the 125.00 service call.
Well as I see it someone rally needs to put these people in a reality check, because it appears they do whatever to customers without and consequences, us poor people who have no alternative for ISP are at their mercy so it seems.
Bottom line is no service, service man did not know what he was doing, along with trashing my yard and taking my siding off my house and did not replace it nor clean up his mess, oh yes I forgot to mention he stayed on the phone with the office more than he did any thing else.

I do not think it is right they do customers anyway they want too .

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edward allen
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Aug 24, 2007 12:00 am EDT

5 months ago I signed up for the hughesnet sat. internet. Not doing my homework I told them i wanted the fastest package available for on-line gaming. after the unit was installed i found out with the earth to sat to earth delay gaming is imposable. I called to have my package downgraded-who need 1.5 g per second on e-mails and she told me it would effect my home page - no problem. Effect was an understatement - not working at all. Call hughesnet for tech support - the guy worked with me for about an hour but the system would not work. he told me he had other customers and i needed to call back. I took it and waited several days and called back. The next guy went thru most of what the first guy did and then told me that i had a problem with my lan card and it needed to be replaced. I told him nothing had changed on my end other than the package speed - he would not proceed any further. I got a new lan card and cable at work and called back. same story - my lan card was bad. told him replaced with new and the cable as well. He spent 15 minutes and told me i needed to contact my computer manufacturer because it was defective. I was very vocal and dropping f bombs for several minutes - he said let me put you on hold - got back to me told me were to go on my comp. and it was fixed in less than 5 minutes. This is a scam - i am sure they get paid by hughes on a per call basis and the more times they have you call the more money they get. If you use hughes and start to get this kind of treatment put a stop to it from the start and save yourself multiple phone calls and being without service.

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8:11 pm EDT

Hughes dishonest representation

Hughes not only is expensive with poor service, they are dishonest. I recently upgraded by service to a new router after being told it would make my lousy response time better. A couple of hundred dollars later I have a new satellite dish, new modem. They left the old satellite dish at the top of my driveway. Unbeknownst to me, they created a second account and kept charging be the first. Double billing. They made it sound like my fault and did not refund my money. I am writing a letter to the FCC. This company should not be allowed to do business.

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12:01 pm EDT

Hughes f.a. p & installation fees

My complaint to hughes is they fail to let the customer know about f.a.p until the service is installed. I had hughes installed, unaware that I was limited to the amount of downloading I could do in a 24 hr. period. When my computer started to not function thats when I was told about f.a.p, since I do alot of downloading, hughes is not for me. I called to discontinue the service and speaking with a supervisor I explained this to him, and that I thought hughes should have told me about f.a.p before they ever sent the contractor to install the dish. The supervisor told me I should have asked, why would I ask about something I, ve never heard of? If I would have known about f.a.p hughes would have never been to my house! Instead I get a pole that cost me $100.00 because the contrator wants to drill holes in my roof he can, t guarntee won, t leak! And hughes wants to charge me a $400 installation fee if I stop service in the 30 days grace period, the supervisor said hughes would return $200 if I sent back certain items. I think hughes is misleading and decietful by not letting the public know very clearly about f.a.p up front. I, m an honest man an I feel hughes has took my money deceitfully

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don davis
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Jul 25, 2008 6:42 pm EDT

I agree with bird dog. I have had the same experience. What is the best download manager to use with Hughes Net?

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2:53 pm EDT
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Hughes - fraud and scam

Sent via e-mail and mail: July 21, 2008 Mr. Pradman P. Kaul President and CEO Hughes Network Systems, LLC 11717 Exploration Lane Germantown, MD, 20876 As a long time customer (Eight Years) it is sad to see the state that Hughes has come to. I have hung in their through Direcpc, Direcway, and Hughes.net, but today I wish I was using some other system. I...

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Hughes terrible service

Hughesnet---Don't Do It! I've been a customer of this satellite internet provider for five years. Like you probably, I have no other internet access choices other than dial up. Rather than restate what the good people have taken the time to say here let me just add that every complaint is 100% valid and true. Congratulate yourself on taking the time to do some research before making the same mistake we did. I would just like to add some specific examples of what you will not be able to do on the internet using Hughesnet. Take your time. There are better satellite services out there and Howard Hughes would have nothing to do with this company today.

First, the Fair Access Policy is nothing more than a scam to get more money from you. It has nothing to do with making sure the light downloader has the same amount of access as the heavy downloader. There is no shortage. Obviously if there was you would not be able to increase your download threshold by simply paying more money per month. It bleeds the people who rely on the internet to make a living, as a single source for entertainment or as a main source for communication... no exemptions for emergency use included.

Second, even when limits have not been exceeded Hughesnet speed is marginal at best and of course it's always your fault. The results of my "speed test" say my download speed is somewhere between 700 and 750 kb/sec. In reality I've never topped 120 kb/sec and that number spirals downward each second. If it's not your fault it's the weather or something else beyond their control. They try to convince you that a signal strength of 65 out of a possible 100 is good reception. But how does all this relate to the user? All versions of Windows have crucial service packs provided at a later date by Microsoft. But, for example, you can't download SP2 for Windows XP without exceeding the Fair Access Policy's (or FAP) threshold and then discovering it's going to take 50+ hours or so to download the rest at a speed less than half that of dialup! All satellite providers use an FAP but Hughes' is by far the most restrictive.

You want to download movies from Netflix or anywhere? You can't do it. You want to buy and download a game for your computer or Xbox? You can't do it. You want to play a game online against others on the internet? Forget it. The latency is even worse that of dial up. To be concise, with Hughesnet you miss out on half of what the internet offers.

As a teaser they give you the hours between 12 and 3 a.m. eastern time as "recess" when you can gorge on downloading without penalty. But still, the slow service does not allow you to finish downloading in 3 hours and the final 1/4 of the program will come at a speed that will take days to complete. One more thing, streaming videos will also put you over the threshold. You must limit your You Tube browsing to just one or two at a time. You also will not be able to catch up on any of your favorite TV show episodes now offered on the net for free. Even at full speed they start/stop at a rate that will have you tearing your fingernails out one by one. Hit 'em where it hurts. Don't subscribe to terrible service with non-understandable support and drop them if you did.

This is what I get for a "premium" subscription costing $80 per month.

Stephen Johnson
Johnson Valley, Ca.
Praying for cable or DSL soon.

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d cangelosi
WALLER, US
Jul 08, 2009 12:44 pm EDT

it does not work

they will not help

they overcharge and stop service as they wish
their rebagte is a lie
and i am not allowed to send emails

why is this company still allowed to lie and cheat the people of america.
gthey change their name and continue to cheat and rob us.

somone help me break this contract.

they lied to me of the type of service i would have.

do not under any circumstances get hughes net.

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Betty Fall
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Jul 10, 2008 4:31 pm EDT

I have had to reboot my computer recently, I called hughes net to get a service tech out to my house to reinstall the hughesnet service page. They still have not come and i have had NO one contact me to let me know how to do it myself. I live in a rural area with no trees around my house and my computer is slower now than when I had dial up in the city. I am very disappointed in Hughesnet. I also found out if I want to cancel my contract with them it will cost me $700.00. Is there anything else I can do?

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plecodana
Charlotte, US
Nov 24, 2008 5:49 am EST
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I have been a Hughesnet customer for a little over 2 weeks and i wish i had never heard of them ! First, when the installer (a guy in a mazda minivan with no signs or id ) shows up and after a brief site evaluation tells me i need a metal pole to mount the dish on, even though i have a existing pole already in the ground from a previous dish. I asked him why and his response was simply "i'm not allowed to use that one, and you will have to pay me $125.oo to install it." I then explained to him that no one at Screwsnet explained that to me or even mentioned any extra charge as i was supposed to be getting 'free' installation. After about 3 hours when the service was activated and i was $125.00 lighter i logged on and had a web page not found message. I called the customer support line and could not understand the tech at all, got frustrated and eventually figured it out on my own. Ever since the day i had this service installed it has been locking up, tons of pop ups through 2 pop up blockers, can't check my work email at all, a 'buffer overrun' error message everytime us it and anti virus and spyware offers galore. I have called customer service and gotten nowhere, they laugh and act like i am an idoit. one of them asked me if i knew where the F8 key was on the keyboard ! Another so called tech pulled the 'safemode' trick' and mysteriously my connection got better, and this fair access policy that they don't tell you about until it happens, SUCKS !. I only browse and check email as a rule and maybe spend 1 hour a day on my PC at home, so how could i be downloading 200MB of data ! Overall i give this company and 'F ' and if i had another option i would take it. PLEASE STAY AWAY FROM THESE CONS ! THEY NEED TO CHANGE THE NAME TO SCREWSNET !

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Riverdreamer
Berryville, US
Jan 14, 2009 11:30 pm EST
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I've had this 'service' for several years. Living way down a dirt road, my only other option is dial up.
When it was direcway I didn't have any problems. When Hughes took over the service got slower, sporadic, and the ridiculous Fair Access Policy plays havoc with my time on the computer.
I do not download movies or even music. The most I do is update programs and play a few youtube videos now and then.
So, I get punished for using the internet too much.. punishment is even slower service. You wait around 24-36 hrs. for them to let you out of the corner.
When you call it is hell. Neither of us can understand what the other is saying.. and bottom line, they just tell me that I am downloading hundreds of MB during the middle of the night. I turn off and UNPLUG my computer and my modem every night.
It is a rip off and we who live in the country are being held hostage by these money mongers. 64.99 a month for a lousy connection. I cannot wait til the next innovation comes along and shoots hughes out of the sky!

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Annabelle
, US
Mar 24, 2009 6:22 am EDT

Well the repairman just left here from trying to 'fix' my Hughesnet satellite system AGAIN. According to them there is nothing wrong with my equipment. I was also just on the phone with customer support asking about the terrible upload and download speeds I have been having. The speeds I am getting right now at this moment are LESS than HALF of what was advertised/promised when I began this nightmare over a year ago. The customer service technician tried to make an analogy comparing the horrible speeds to many cars traveling down a busy road; meaning when there's a lot of traffic it is congested and the speed is slow. My response to that was well if it is that congested why don't you build a BIGGER ROAD? Since i got up this morning at 6 a.m. (when the speed was good but unfortunately I was busy getting the kids off to school) I have watched the speed drop in half by 8 am and drop by HALF AGAIN by 10 a.m. According to their 'parameters' this is acceptable. What a load of crap. Something that doesn't work as it was advertised is of no use to me, especially something costing this much!

I might add this is not the only trouble I have had with them; 2 days after the original installation my modem went out and i had service only about half the time. They sent me a new modem but it was the wrong model and would not work with the dish I have. Then they got mad at me when I asked for a call tag to return the equipment. They actually expected me to return the modem at my cost. Ugh. Many phone calls later I finally got a repairman to come out. Not only did the modem need replacing, but the radio arm too.

Once the system was 'fixed' that time I then tried to recoup some of the money I had been shoveling their way, since i had sporadic or no service for about 6 months while they had me foolishly undoing cables and looking outside to see how the weather was, NOT WANTING to send a repairman although I had asked them to do so repeatedly in that 6 month period. Well, they didn't want to give us ANY credit on the bill, because I had stopped calling them every day. Go figure. I finally got a supervisor and asked her why in the world would I want to continue to call when they obviously weren't going to DO anything? I finally got one month free service for 6 months of B.S.

So now we are on the speed issue. If I quit my day job, and stay up all night in the middle of the night I guess it would be O.K. to use the computer then, but gee, I can't do that. The speeds are fine in the (late) night time and right when I get up to go to work, at 5 am. After that it all goes down the tubes. I can actually get a better connection speed on DIAL-Up!

The last call to customer service really got me steamed. I can get a better speed they tell me (now) if I upgrade my plan for another 10 or 20 dollars a month, and go to the 'pro' or 'business' service plan. I think they have already gotten enough of my money, and I am not going to upgrade.

On a side note, they are launching a new satellite, and the speeds are supposed to be wonderful as it won't be bouncing your signal back and forth twice before it gets to it's destination. Too bad this privelige is going to be for NEW customers and not for the ones who are already pulling their hair out.

If you live in the boondocks like I do, for goodness sakes don't get a HughesNet system, go with another provider or you will be sorry.

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Ashley
, US
Aug 03, 2009 7:14 pm EDT

Hughesnet publishes (see FAQ 03-Connection speeds) that a Pro Plan subscribeer will geet up to 1.0 Mbps, with typical speeds of about 650-750 Kbps during peak times. They are right about the speed of 650-750, but its all day long! Peak hours are 24 hrs to them, not just a cuple of hours when everyone is checking email or whatever. I have been fighting with them for seven months to no avail. I can't even get them to cancel my service without a fight and a penalty. This company ought to be investigated for unfair and deceptive advertising practices, breach of contract, and ailing to meet their obligations to the public for satellite services. They ought to lose thier license to operate. Perhaps a class action law suit is appropriate. If one starts, count me in!

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the copper shutter
Johnstown, US
Oct 19, 2009 9:59 pm EDT

HAD HUGHES NET FOR 2 PAINFUL YEARS (CONTRACT).
GOT MAYBE ONE YEARS WORTH OF SERVICE OUT OF THE TWO WE PAID FOR. VERY SLOW SPEED SERVICE IF WE HAD SERVICE SOMETIMES WE HAD NO SEVICE FOR A WEEK AT A TIME.
TRIED CALLING THEM OR I SHOULD SAY INDIA THATS WHERE ALL THE CALLS WENT.THAT NEVER WENT WELL. FINALLY WE WENT TO A LOCAL SERVICE CALLED SKY BEAM THEY ARE WONDERFUL!
BUT NOW WE GET A COLLECTION LETTER FROM A COLLECTION AGENCY FOR A $ 20.32 BILL WE NEVER SAW, AND THE COLLECTION AGENCY DOESNT KNOW WHAT ITS FOR EITHER, IN A RUDE MANOR I MIGHT ADD!
NOW I REALIZE HOW PRINCIPLE CAN BE ATTACHED TO SUCH A SMALL DOLLAR AMOUNT. I WILL FIGHT THIS !

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Veldon
Elk River, US
Nov 03, 2009 12:43 am EST

We live in a rural area where high speed internet is not available to us. We had HughesNet for less then a year when we were continually experiencing Satellite outage messages and very slow service - slower than dial-up. I spent alot of time on the phone with customer service reps who could barely be understood. After several conversations in which they had me continually resetting the modem, etc. they told me our equipment was out of date and needed to be upgraded. I asked them to upgrade the equipment and they told me that we owned the equipment and would have to purchase new equipment with a new 2 year agreement. We were not even a year into the first agreement. When I asked what it would cost to cancel the service, they told me $300.00. We have been paying $79.00 per month for service that at many times is slower than dial up. I have trouble sending any power point files, PDF files, JPEG files and Photos. Even if I try and send one at a time, we receive a message that the file is too large to send.

I would not recommend this service to anyone. Once our contract is up, we are definitely switching. This company needs to be held accountable for their failure to provide. If I performed in my job the way they performed, I would be guilty of negligence!

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budparker
OKC, US
Sep 06, 2009 4:27 pm EDT

Here is information regarding a Class Action Lawsuit against HughesNet:

http://www.druginjurylawyerblog.com/2008/09/pbm_files_class_action_against.html

PBM Files Class Action Against HughesNet --- Satellite Broadband Company

The law-firm of Pogust, Braslow, & Millrood, LLC, recently filed in the U.S. District Court, Eastern District of Pennsylvania, a lawsuit against HughesNet, Inc., Hughes Communications, Inc., and Hughes Network Systems, LLC, for breach of contract and frauduluent business practices involving the marketing of the HughesNet® Satellite Broadband Network System.

Filed on behalf of HughesNet® subscribers and consumers, the Complaint alleges inter alia that the satellite broadband Company's nationwide advertisement of "Highspeed Internet by Satellite: Wherever Whenever" was materially false and misleading.

The class action lawsuit also alleges that HughesNet intentionally "oversold" its bandwidth, whereby thousands of HughesNet® subscribers and consumers were subjected to limited Internet broadband accessibility, speed, functionality, and connectivity.

Additionally, it is alleged that HughesNet actively marketed HughesNet® subscribers and consumers to upgrade their broadband plan under the representation that such would result in faster Internet broadband access. Despite this, HughesNet® subscribers and consumers experienced significant broadband delays, including extremely slow uploading/downloading speeds, unreliable connectivity, and the inability to access email. Furthermore, HughesNet® subscribers and consumers were often required to incur additional costs, fees, and early termination penalities, as a result of HugheNet's false advertising.

If you or someone you know is a HughesNet® subscriber and/or customer and have experienced similar Internet broadband related issues, please contact our law-firm for a free consultation.

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PamelaDC
, US
Jan 06, 2009 9:16 pm EST

Well said! I am in the same sinking boat, living in the boonies with no other option. Being an online instructor and graphic designer, I get very stressed out at not being able to complete my work despite paying a premium monthly like you. I saw someone suggested filing a complaint with ftc.gov and I intend to do just that. Perhaps if everyone did the same thing we might see some progress. It is unlikely we will ever get cable where we live. We do intend to move in the future and cable will be top of my list when looking for a new home. Its a disrgace and they should be held accountable. (Side note: almost 3 hours and still waiting for a product upload of 9 mb in size to complete and its only 44% there).

ComplaintsBoard
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2:19 pm EDT

Hughes double billing

I have been a customer of DirecWay/Hughes Net since they were DirecWay and then changed to Hughes Net. I originally had the Pro plan for a residence. We called to find out if there was a faster speed/better plan and after discussing our requirements and situation with the customer service representative and a technician, we were told the Small Business Plan would suit our needs. We agreed to UPGRADE our plan from the Pro to Small Business. Installation was carried out by a local installer.

After a couple months of billing, I had noticed that the amount seemed to be much higher than was originally agreed upon and thought it might be residual equipment charges still left to pay. I had paid for the installation and equipment upfront on my credit card. I finally called today to find out why my bill still continues to be so high... after looking at my account, they discovered that I had been paying for both plans simultaneously.

Their discussion? I should have called DirecWay to inform them that I wanted to cancel the Pro plan and now had the Business Plan. My response... um, I WAS talking to DirecWay and that is something that should have been done internally!

The rub of this is a $70/month overcharge for THEIR inability to talk between departments... and equates to approximately $840.00 that I should NOT have been paying. The supervisor's solution? We'll credit you for 2 months! Nice, tidy $700 profit for DirecWay which they refuse to reimburse! The fact that they put it on the CUSTOMER to call and cancel one plan (they must not have computers!) when in any other company that would be handled by the COMPANY makes me think I've been scammed.

You can bet I'll be looking for another internet provider in our area in the next month I have left on the plan. If anyone has any suggestions as to how I can go about getting this resolved, would be much appreciated. The supervisor of billing I talked to said she was the highest in the billing department and would not give me the name of her supervisor to talk to.

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littlejeevas
, US
Mar 15, 2011 5:44 am EDT

I had HughesNet for a year, and it was the biggest waste of money I ever got scammed into. The service went out whenever it rained - even a very light drizzle would knock me offline for hours! It was ridiculously slow when it DID work, and the VOIP phone service I had at the time had a delay of a full two or three seconds with my $90/month "lightning-fast" internet. The lag was so bad that my father got into the habit of saying "over" after every sentence so I'd know when he was finished talking and wouldn't interrupt while the delay had me thinking he wasn't going to say anything else. When the contract was up, I canceled my service, and HughesNet continued to charge me for service I didn't even have anymore - for three months straight! Every month, I would call and complain, they'd "apologize for the mistake", and promise to refund my money. By the end of the third month, I canceled my credit card, filed a formal complaint with my bank, and threatened legal action if HughesNet didn't refund every cent of the $270 they tried to screw me out of. It took two more months for them to finally comply, and to add insult to injury, shortly after I canceled my credit card, I received a very indignant phone call from a rude HughesNet billing guy who informed me that my monthly auto-payment hadn't gone through and if I didn't pay right then and there, MY SERVICE WOULD BE DISCONNECTED. When I told him I'd canceled my credit card, he reamed me for dodging my responsibilities and told me if I didn't want to pay my bills, I shouldn't have gotten the service in the first place. He laughed when he said this, and his tone was so annoyingly smug that I was not particularly polite when I told him I hadn't had service with HughesNet for three months and had canceled my card to stop the continued unauthorized charges.

Bottom line: the customer service is rude and unhelpful, the internet service itself is below average at best, and the company is nothing but a black hole of greed and incompetence. Stay as far away as humanly possible - even dial-up is better than what you'll get from this sorry bunch of con artists.

ComplaintsBoard
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1:15 am EDT

Hughes stealing money misleading consumers

I called and ordered the hughes net 0 upfront plan. I reviewed my bank account after installation and found they charged me 479.00. They said I ordered the plan where you buy the equipment. They lied installers work on sunday and the installer came out and he took advantage of the fact I wasn't there and told my family he couldn't mount the dish on the roof so he charged 125.00 in either check or cash. I am calling my debit card company and disputing this transaction, I am also going to file with the state attorney generals office.

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Lisa Canter
Jackson, US
May 22, 2009 2:23 pm EDT

Thank you so much, they did the exact same thing to me, said they couldn't mount it and wanted $133.00 to set up a pole. Than billed me 30 days earily and won't give me a refund, if you go to the general I have several other people to back you up. I'm on a 30 day trial and they won't return my money, they asked me to return there dish and box and they would give me $200.00 and that was it. They took $475.00 out of my account and that's not including the $133.00 for that stupid pole... Please get bak to me if you can my e - mail is miss_canter@yahoo.com Thank You...

ComplaintsBoard
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9:28 am EDT

Hughes worst company ever

I live out in the country a little ways so I thought my only option was satellite internet... So I bit the bullet and called hughes net. What a mistake! When they came out... The technician was rude (Didn't take his shoes off or cover them up in my house)... They contract out the installation work... Agls technologies... Wouldn't use them again either! The tech conned my into purchasing a 125 dollar "pole" because it would get better reception than putting the satellite on the roof... I wrote the check directly to the worker... Which was probably a mistake. The tech didn't even stick around to make sure the internet would work. And it didn't. The signal strength was always "good"... But tech support (After 4 hours of calls talking to people I can barely understand) said... You have a bad signal... And I could see the signal and they were flat-out lying to me. The signal was fine.

So... They sent the technician back out about two weeks later... He checked all connections and what not and said the signal strength was never below operable... But after a couple hours couldn't figure out what the problem was. Then decided to say the problem was with the modem. Fine. Here's where it gets good.

The modem was a brand new supposedly great model. The company (Agls)... Would not allow him to try a new modem... They would only give refurbished ones for repairs (Keep in mind I never had a working internet... So how can this be a "repair")... And because this was a new system they couldn't tell me when they would get one back or how long to fix it... Nothing. No information. And, once again, the tech left me with no internet and no answers.

So... I called the next day and canceled within my 30 grace period. They made me detach the satellite (No clue how to do it... My neighbor ended up doing it for me)... And send it back and pay for shipping... Plus they charged me almost 400 until the equipment came back... Then they said they could only refund half of that... And what I don't understand is why I can't get all of my money back what I never had working service... And by no fault of my own! So... Now it's a month later... I haven't seen any refunds yet... Have had to call many times to get someone to tell me "you'll get a refund..."... Haven't seen it yet... Agls technologies is having troubles returning my calls (Avoiding me)... And now i'm stuck with this ridiculous satellite on this ridiculous pole in my yard that I just want to take and smash through the window of this company!

Bottom line... Please please please don't waste your time, money, or sanity patronizing hughes net company. Turns out qwest was available faster and more conveniently and cheaper at my place... Check all your other options first... All of them! Hughes net sucks.

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GUMBOSKI GRABOWSKI
, US
Feb 18, 2013 6:50 pm EST

MARK WEAVER 02/18/2013
I GUESS I'M ONE OF THE LUCKY ONES. ALL THEY BILKED ME OUT OF WAS $40..00. ON SATURDAY, 02/16/2013,
I CALLED [protected], A HUGHESNET TEL. NUMBER, TO ASK ABOUT SERVICE. THE HACK SALESMAN TALKED ME
INTO GIVING UP M, Y DEBIT CARD NUMBER. WE SET UP A TENATIVE INSTALL DATE. I TOLD HIM I WASN'T SURE IF
I WANTEDS HUGHES NET OR NOT. HE TOLD ME I COULD CANCEL AT ANY TIME BEFORE THE INSTALLATION.
HE ASSURED ME THAT NO MONEY WOULD BE CHARGED TO MY ACCOUNT UNTIL I CONFIRMEDTHE INSTALL. CHECKING MY BANK ACCOUNT LATER THAT DAY I FOUND OUT $40.00 HAD BEEN WITHDRAWN FROM MY CHECKING. I HADN'T AUTHORIZED IT. I FOUND OUT TODAY, 02/18/2013, AGLS HAD CONTACTED ME TO ARRANGE THE INSTALL. UPON CONTACTING THEM I CANCELED IT. I HAD BECOME SUSPICIOUS WHEN I HADN'T RECEIVED AN
EMAIL FROM HUGHESNET WITH THE INFO ABOUT THE EXCHANGE. I DID, HOWEVER, WRITE DOWN ALL THE
PARTICULERS EXCEPT, DARN IT, THE GUY'S NAME. SO EVEN THOUGH IT WILL PROBABLY COST ME $10.00 MORE TO
GET ANOTHER DEBIT NUMBER, I DIDN'T GET SHAMED INTO PUTTING UP ANOTHER POLE. I DON'T WANT TO
SOUND CONDECENDING, BUT DO THESE PEOPLE LIVE IN MUD HUTS? DON'T THEY KNOW THE DISH CAN BE
ATTACHED TO THE ROOF? IT'S SATALITE FOR CRYING OUT LOUD.

MARK R. WEAVER
gumboski@hotmail.com

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HateHugesNet
Charleston, US
Aug 25, 2009 8:25 pm EDT

I agree with you ...worst company in the world...internet does not work and they say it is my fault...I called and always talk to someone in India or phillipines...and they will not give me to a supervisor and then they say hold on I hold for 20 minutes and get another person in another country... I asked to speak to an american in the US and they say that is not possible...I hate Hughes Net and want everyone to in the US to ban Hughes net.. not American workers and terrible service and terrible customer service...I canceled my service because it does not work and they charged me 370, and want me to return the equipment at my expense...good luck with that...!

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Adam
,
Jul 04, 2008 7:37 pm EDT

Hughesnet is a terrible company to deal with. They are either completely unaware of how poor their service is, or they strive hard to make sure you know you have no options when dealing with them. Based on my experience I think it is the latter. I could write a book on the crappy service I have received from this company. I, like the previous poster, had a very rude installer who also ran up the bill with various installation fees that amounted to over $900 total when he left (the pole thing brings back memories). Within the first few days I ran over their Fair Access Policy and upgraded by account to ProPlus. I started with the Home Plan, which has a 200mb download threshold. Never having had access to highspeed internet before, I quickly realized that 200mb is nothing. Next came a problem with the satellite which required someone to come out and provide a fix; I had no internet. This was immediately after their first email upgrade, which leaves me suspicious to this day. Hughesnet technical support said that the company who would do the fix would call me within 5 business days, which they did on the very last day. That company then arrived 4 days later and did fix the problem. Apparently hughesnet is too embarrassed to charge me for the event, though they told me I would be charged on my monthly bill. Months later I have not received a charge. That is the only good news on that "incident."

Fast-forward to June 30th, 2008. I am not one of those customers who was "affected" by the AI6 incident now posted on hughesnet's website. However, because the company has been diverting the traffic that usually went to that satellite (which crashed) to other satellites, my download speeds are barely above dialup speeds. I am on the ProPlus plan, as I mentioned. Under that plan I am supposed to receive up to 1500 kbps in download speed and a minimum of 650 kpbs, which includes peak hours. Anyway, on June 30th I go to download a program and it takes nearly 30 minutes for approximately 30 mb. Puzzled, I go into system control and everything is green. I had not surpassed my bandwidth limits, so i called technical support. After about an hour on the phone, I was told to conduct speed tests on their site every day during the morning, afternoon and evening for three days so that they could analyze the data and troubleshoot the problem.

Today is July 4th, 3 days later. I called hughesnet and they say they are aware of the problem and they are sending the issue to their engineering department. The technician told me than many customers are calling with the same complaint. Again, I was never aligned with the satellite that crashed. These speeds are a direct result of hughesnet rerouting affected customers to other satellites. The technican can provide no timeframe for when my speeds will return! I am paying for a plan that does not deliver the advertised speeds, and will be contacting their billing department WHEN the issue is resolved to have every single day I did not get the speeds promised to me under our contract refunded back to me. To make it clear, I am averaging 70/30 all day long here. Mysteriously at 12 a.m. each night I get speeds of 1000+/100+ that then disappear by late morning (9 or 10 a.m.). Every night it happens. It is hard to imagine thousands of customers logging off at exactly 12 a.m., thus freeing up bandwidth. They are doing a lot of stuff behind the scenes right now and are not keeping customers abreast of what is going on.

Hughesnet is, without a doubt, the worst company I have ever dealt with. Period, end of discussion. Their technical support guys are usually nice and friendly, but that isn't all their is to service. you need to deliver the goods, and hughesnet never seems capable of doing that.

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3:53 pm EDT

Hughes terrible service and false advertisement

The service at this company totally stinks. The people that you try to talk with cannot speak good English and they have standard answers. My internet download speed sucks 8 hours out of 24. Of the remaining 16 hours, we sleep approximately 8 so that only give us about 8 hours of what is suppose to be quality service. Every day at 4:00 PM the speed drops from the low to mid 700kbps to the mid to low 80 kbps. It stays this low until new day starts at 12:00 AM. I have called at least 30 times and no help. Then all of a sudden my speed is up and stays up for about a week and then back down.

I have looked else where but the only thing that even comes close to good service is WildBlue. When my speed is low the people that I know that have WildBlue their download speed is 900-1000 kbps. Am looking at this service but have not changed yet. There really ought to be something that we, as a group, could do to get Hughes Network Systems on the carpet for illegal advertisement.

Might as well forget it, don't guess that we stand a chance.

LaMar.

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ohsherri
Jamestown, US
Sep 14, 2009 4:37 pm EDT

My Aunts internet service has never worked since day one and she pays $ 71.00 a month. She is 69 yrs old so I have repeatedly call the peovider and they want to charge her $125.00 to send out a tech. We have went through all the process on the telephone and the connection is slower then dail up. But they arrsure us it is working ok. She can't attach files and the computer always says internet connection problem contact server. They won't work with us. We go over everything IPP ect and this dosen't change a thing. We want to cancel service but she has a contract for two yrs and they will charge her over $400.00 to do so. They are robbing her blind. She pays monthly for a service that dosen't work. Do not get Hughes internet service, you will be sorry you did so.

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tbone venable
Mayflower, US
Jan 25, 2011 1:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

you know they should tell you about the[so called]fairness act when you order the service.i didn't know about it untill i called about my service was slow-if it picked up at all-then that's when i found out about the tokens for $7.50-that's bs

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snickers88
Burlington, US
Dec 29, 2009 7:05 pm EST

My service from Hughes net was so slow so I called them. Apparently because of some so called fairness act, all hughes net customers are only allowed a 300mb download per month. If you exceed this download limit, your internet will be slow and worthless. Here's the kicker, the tech directs me to Hughes services website where they will sell you tokens for $7.50 a piece and you will again have super fast internet. They also give 1 free token per month. I don't know about anyone else but doesn't this sound like it should be illegal. I mean, we are paying for service aren't we? And how exactly does that make it fair for all hughes net customers, whoever wants to pay more gets better service? This is ridiculous and I am going to file a complaint! By the way, I used the free token and my internet is super fast again. The website, so you can see for yourselves is www.services.hughes.net.

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somecallemwaffles
, US
Sep 14, 2009 5:35 pm EDT

It IS possible that something is amiss with the computer. It may be worth your while to have the system checked, especially if it as older system. There are any number of problems that could affect Internet connection and speed. If you don't want Hughes to do the diagnostic there are any number of other companies who can do it for you. Its typically cheaper to take the computer to them, but they can test the internet connection if you have them come to the house.

Additionally, if you have a friend with a laptop they could bring it over and try the internet connection on their computer. In the event the laptop also has problems connecting then call back and have them explain why two different computers have the same problem.

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MARJ
,
Aug 14, 2008 8:37 am EDT

I have Wild Blue and don't recommend you change to it. Our complaints about it are same as yours are about Hughes!

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Kay Arnold
,
Jul 18, 2008 5:12 pm EDT

I am upset I have been trying to terminate my contract with them. I called them to terminate on May 29th they said they told me that I had to call them back on the 25th of May. I have been traveling and without my mail or computer for two months and find that they have charged my credit account twice and won't undo the charges so says Lola in the Philippines. I really don't like it when I have to deal with people in other countries about business that is supposed to be American.

My advice is don't deal with them at all if you can help it.

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Buddhaman
North Ridgeville, US
Jul 02, 2008 1:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had Hughes Net for almost 2 years. I was paying $100.
a month for a service that worked part of the time and then it was super slow. Broadband what a joke. I was finally able to get DSL and it is a godsend. I cancelled Hughes over 2 months ago and their equiptment is still here. They want me too spend another hour on the phone talking to someone I can't understand to get it removed. It can rust away before I call them again.

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cbowers
,
Jul 01, 2008 5:44 pm EDT

We are experiencing the same problem. Tech says speed of 17 kbps is good, but we have documentation that speed is normally up to about 7oo kbps. They are in breach of contract. We have been paying for a service they don't seem to be able to provide, all they are interested in is the money they collect every month. We must stick together.

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cbowers
,
Jul 01, 2008 5:38 pm EDT

Contact the state attorney generals office and the better business bureau in your area and file a complaint. If enough people file a complaints, something will get done.

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11:12 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hughes - hughesnet offers poor and expensive service

We recently moved to a mountainous, rural area where satellite internet was our only way to get online. I signed up with Hughesnet. Unfortunately, problems began immediately. They charged me $199.99 for standard installation of the dish, but when their contractor came out to install, he said he had to do a special install. This costs me an additional $288...

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Hughes Customer Reviews Overview

HughesNet is a satellite internet service provider that offers broadband connectivity to customers across the United States, particularly in rural and remote areas where traditional high-speed internet options are limited or unavailable. Their services include various internet plans with different data allowances to suit individual usage needs. HughesNet emphasizes its availability nationwide, leveraging satellite technology to provide internet access. Additionally, they offer built-in features such as data-saving modes to help manage bandwidth usage.

Hughes In-depth Review

In Summary: HughesNet offers satellite internet services primarily targeting rural and remote areas where traditional broadband is not available. While it provides widespread coverage and a variety of plans, customers should be aware of its speed limitations, data caps, and contract terms. The installation process is straightforward, but there may be initial costs involved. Performance can vary, especially during peak times, and customer service experiences are mixed. HughesNet includes features like built-in Wi-Fi and a Bonus Zone, but users must weigh these against the overall cost and value for money. The company also shows a commitment to sustainability and community involvement.

Company Overview: HughesNet is a long-standing provider of satellite internet services, known for connecting users in rural and remote areas. Their core offerings revolve around internet connectivity with a focus on areas underserved by traditional broadband.

Internet Service Options: HughesNet offers a range of plans that vary in price and data allowances, with speeds up to 25 Mbps. All plans come with data caps, and exceeding these limits can result in reduced speeds. Contract terms typically require a 24-month commitment.

Installation and Setup: Installation is generally handled by professional technicians and is often praised for its simplicity. Customers receive a satellite dish and modem, but there may be initial setup fees or equipment costs to consider.

Performance and Reliability: Users report that actual speeds can sometimes fall short of advertised speeds, particularly during peak hours. However, the network is known for its reliability in areas where other internet services are unavailable.

Customer Service: Customer service experiences with HughesNet are varied, with some users reporting quick and helpful responses, while others have faced challenges. Support is available through phone, email, and chat.

Coverage and Availability: HughesNet's primary advantage is its extensive geographic coverage, especially in rural and remote areas where other internet options are limited or nonexistent.

User Experience: Customer reviews are mixed, with some praising the service for its availability and others critiquing it for speed and data limitations. The user interface for account management is functional, and the mobile app offers additional convenience for managing services.

Additional Features and Services: HughesNet includes built-in Wi-Fi with its modems and offers a Bonus Zone, where customers can use additional data during off-peak hours. Other value-added services may be available depending on the plan.

Pricing and Value for Money: When compared to other satellite internet providers, HughesNet's pricing is competitive, but it may seem high compared to traditional broadband. The company occasionally offers promotions, but customers should be mindful of termination fees and refund policies.

Sustainability and Corporate Responsibility: HughesNet demonstrates a commitment to reducing its environmental impact and engages in various sustainability initiatives. The company also participates in community programs and strives for social responsibility.

Pros and Cons: HughesNet's key advantages include its availability in remote areas and the inclusion of features like the Bonus Zone. However, the disadvantages of speed limitations and data caps are significant. The service is best suited for users with limited internet options.

Final Verdict: HughesNet is a viable option for users in rural and remote locations who have limited access to other types of internet services. While it offers reliable coverage and some unique features, potential customers should carefully consider the speed and data limitations, as well as the overall cost, before committing. For light internet users and those without other options, HughesNet can be a suitable choice, but heavy streamers and those used to high-speed broadband may find it lacking.

How to file a complaint about Hughes?

Here is a guide on how to file a complaint against Hughes on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hughes in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hughes. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Hughes on ComplaintsBoard.com.

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Hughes contacts

Phone numbers

+1 (866) 347-3292 +1 (844) 737-2700 More phone numbers

Website

www.hughesnet.com

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Use this comments board to leave complaints and reviews about Hughes. Discuss the issues you have had with Hughes and work with their customer service team to find a resolution.