Complaint Rating:

Company information:
Hughes Net
United States
www.hughesnet.com

I'm a Hughes Net customer (unfortunately), as satellite internet service is my only high-speed option. On a typical day, my service only cuts off three or four times, displayed along with the dreaded "This page cannot be displayed" error. Using iTunes to download movies is virtually impossible, if you're lucky it should take only a week.

For one thing, the price of my bill ($69.99 a month), and the speed of my service (1.o mbs), I already feel robbed. Did you know for the same price, Embarq DSL customers can reach speeds of 10 mbs? But to limit one's internet usage is ridiculous, and furthermore completely dishonest. Why isn’t the red-headed chick on the commercials saying “So dump slow dial-up, and jump into the high-speed life you’ve been craving. But only for about two hours.”

Before learning about the Fair Access Policy, I frequented the Hughes Net customer service hotline, trying to figure out why my service would suddenly end. Every time I called, I always got the same bull shit answers from some foreigner all the way in Calcutta, India (thanks for the long-distance telephone calls on my bills!!). “Try resetting the router, ” or “Then there must be a problem with your router. You need to call the router’s customer service hotline.” Obviously, Hughes Net knew why my service would suddenly quit all along, they’re just reluctant to inform their subscribers.

All in all, I’m utterly disappointed with my service, and I will drop them in a heartbeat as soon a different provider becomes available in my area (ahem, Embarq).