Complaint Rating:

Company information:
Hughes Net
West Virginia
United States

I ordered Hughes Net in early October and paid $475.00 for what I do not know except the 1st months billing was included. On October 6th while the technician was pointing my dish my house caught on fire and burned to the ground. I contacted Hughes Net and told them what had happened and heard nothing back from them until November2nd when they debited my account for November's service causing me $178.00 in overdraft fees. I contacted the and they said that they would return that money minus the overdraft fees.We contacted them again and was told that they were not returning my money and the people that I was talking to were from India, so I asked to speak to an American and was told that that could not happen. Then on November the 13th I looked at my online bank account to find that $400.00 more had been debited from my account and upon contacting them was told that it was an early termination fee.I had no insurance so the said that they were going to charge me $200.00 more for the equipment so I canceled my debit card. They said they tried to contact me and could not reach me and my e-mail is on file with them. I would like to speak with someone in the company that could have a little compassion for my situation.