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1.4 486 Reviews

Huggies Complaints Summary

43 Resolved
443 Unresolved
Our verdict: If considering services from Huggies with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Huggies reviews & complaints 486

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Newest Huggies reviews & complaints

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C
1:33 am EST

Huggies huggies little snugglers

The huggies little snugglers have given my newborn child sever diaper rash luckly its sort of clearing up. We also use huggies wipes but this brand of diapers has not only aaffected my son, but also myslef i have horrible burning rash on the top of my hands, and this has apperently been reported in several cases. Ive had this for a continues amount of says. Would like to talk to an associate but as a new father i am going to be taking action on huggies. No child shoukd have to go through this the slightest bit.

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pobarjenkins
Minneapolis, US
Nov 27, 2016 2:19 am EST
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This does happen rarely with diapers/wipes/formula/etc. I would recommend contacting the retailer of purchase or Huggies for assistance.

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L
7:37 pm EST

Huggies size 4 112 pack, snug & dry ultra

16 diapers are missing the closure tabs. These are pretty much useless. How will this be resolved and how soon? Diapers are very expensive. I buy them monthly and keep them stocked. These 16 unusable diapers are an inconvenience as they will put us at a diaper shortage earlier than planned. How does this happen? Aren't these items inspected before packaging. I'm highly upset. What if I was out with my little one and just grabbed a few to throw in her diaper bag, and the she needed to be changed. I'd be in trouble. She would have diapers in her bag that I wouldn't be able to use. I know things happen but new moms all over the world are spending money for these things and we're depending on them to work!

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9:53 pm EST
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Huggies wipes & diapers

they have both have broke open on my newborn an 2 year old they don't last but maybe 5 hours don't even hold them over all-night like there suppose too as we all know that would be false adversitment on TV plus from what they say on the package the diapers comes in, they should hold good for a newborn baby, I've tried all brands you guys have out with both my kids, && they seem to literally do the same thing bust open

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Update by brittanyhubbard
Nov 22, 2016 9:57 pm EST

your diapers leak makes places around Mt 2 year olds legs can't hold a newborns piss for more then 5 hours the stuff that's suppose to hold the piss break out all over my baby's private places your commercials lie

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C
2:48 pm EST

Huggies huggies 88 ct newborn diapers

Hi first off I have to say I love Huggies brand the wipes an diapers. It's the only brand I trust for my babies I recently just had a baby girl! An of course I only want to use Huggies on her because it's the only brand that works for my kids I never had any problems with them but sadly an oddly I've had a problem with them. I've purchased the 88 pack of newborn diapers an when I opened them to put one on my daughter I noticed there wasn't 88ct in there I was missing a few an a few was defected like their was a tear in a few of them an had a different Oder to them I grabbed the none defected ones an put one on my daughter but then later that day she broke out in a rash all over where the diaper was I'm not sure why it would do that seeing as I used this brand before an she was perfectly fine I told all my friends what happened an they didn't know why that would happen so all those diapers went to waste an I had to go out an buy another pack of diapers I bought The same kind of diapers thinking it was probably a really bad batch the new ones I bought had all the diapers it was suppose to have an my daughter didn't get a rash from those but I feel very cheated out of my money getting a bad batches of diapers an wasting my time getting an for my daughter to go through this is very saddening an having to go back an Get diapers cause of that an I don't want anyone's child to have to go through that is there anything yous can do to help me out please I love this brand of diapers an I will continue to use them cause they are by far the best an I still will recommend Them to every expecting or new mom I just sadly got a bad batch of diapers it happens to everyone once in awhile I'm just glad it's over an thanks again for taking the time to view this message an making sure this won't happen to someone else's baby

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pobarjenkins
Minneapolis, US
Nov 17, 2016 11:29 am EST
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You should contact Huggies and the store of purchase directly.

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4:55 pm EST
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Huggies huggies

I'm a customer in have been using huggies for 2 years so I brought a case with 170 in there and my daughter broke out with a rash really bad and I have brought diaper rash cream took her to her doctor he think it must have been to much perfume or a bad batch but I'm lost or confused rather like I ve said been using huggies for two years. I'm defnly giving you all a call

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Wine Is Good
Wine Is Good
, US
Nov 06, 2016 6:07 pm EST

Two years and no problems suggests the kid just got a random rash. It happens. If your kid is two, get it out of diapers and into potty training.

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B
7:15 pm EDT

Huggies pull ups learning design all around protection

Friends with little ones,
These are Huggies pull ups. The pull up on the right Kali had on and after wearing it for a bit she kept saying her potty hurt and pulling at it. She said she had to potty so when I took her to the bathroom and pulled this off I felt the sharp particles. The one on the left is brand new and out of the container. It looks like when they are worn and the padding breaks down there are sharp particles/things that come through. She seriously has been complaining of her potty hurting the last two months and we even took her to the doctor in case she had an infection. This is so crazy to me! I would like to call the company and personally thank them for her soreness and discomfort the last few months. No wonder no diaper cream was helping! 😡😟

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K
4:47 am EDT

Huggies overnites

This is the third time my son's Huggies Overnites diaper has exploded overnight all over him. The inside gel that is supposed to absorb urine was in pieces stuck all over his belly, back and legs. After a third time I decided to write this complaint. There is nothing like being awake for 2 minutes and then having to give your child a bath while he screams the whole time because it isn't routine. The photo is of the exploded Higgies Overnite underneath a Luvs backwards. I do that to avoid my son taking off his diaper. But the exploded pieces are from the Huggies Overnite.

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2:45 pm EDT
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Huggies huggies snug n dry size 3 diapers

I switched completely over to Huggies and have loved all their products up until this last box I purchased. Every single time I change my son no matter what how wet he is there is the gel crystal innards of the diaper all over his private parts. I'm curious if you guys had a bad batch of diapers or if I should switch diaper companies because of this issue?

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10:02 am EDT

Huggies huggies wipes

This company deserves a law suit. First my butt got chapped then my butt just burned for weeks and weeks. I got jumbo packs of this crap. If they did this to a baby I would want to kill them. This is beyond horrible and painful. They deserve a law suit. I have never used this garbage on my vagina area but I've had a non stop god awful painful yeast infection for months. DO NOT BUY HUGGIES THEY SHOULD BE OUT OF BUSINESS ABUSING PEOPLES BODIES THIS WAY!

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4:16 pm EDT

Huggies huggies dry comfort size 4

I've bought the jambo packet on Friday at checkers at Klipfontein in Witbank south Africa I use Huggies all the time but with bag I've had to change my so every 2hours as he would be wet from head to toe at first I thought I didn't put it on properly but this has been ongoing for 2days and its not on cause at this rate they won't even last me a week

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K
6:06 pm EDT

Huggies size 1 diaper

Hello i have a 2month old and have been using huggies and bought a box of size 1 from Walmart website and the diapers are horrible every time my son poops they don't hold the poop it comes out everywhere this is first pack that has done this and all I have used on him is huggies but usually get from costco very unhappy with this box not going to use anymore it's always a huge mess I never had this problem with any of previous huggies may try pampers cause tired of cleaning up poop everywhere. Just wanted to let u know thxs krista

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11:30 am EDT
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Huggies dry comfort

I bought a pack of Huggies dry comfort, like I do every month, when I got to the middle of the pack I found a few diapers that are way smaller I'm size!
Like they belong in the new born pack!
I have never had a problem with Huggies until now.
I have tried stretching the diaper incase it just got crushed in the pack but no help. There is no way my 12 month old. Can wear that size diaper which means it's a waste of money and the diapers!

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3:13 am EDT
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Huggies huggies newborn wet wipes

I am extremely disappointed with your wet wipes. I have a 5 week old baby and purchased your products because I've heard they are of a very high standard. However, much to my dismay, when I tried to use the wet wipes they were so wet that they disintegrated into small pieces when I tried to pull one out the bag. This continued through out half of the bag until I finally got a wet wipe that actually came out in one piece. As I mentioned I have a 5 week old baby and need as much convenience as possible during nappy changing times. I am extremely disappointed at a product that is supposed to be reliable and give me and my baby consistent good quality! REALLY REALLY annoyed

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11:22 am EDT
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Huggies huggies little movers

On 04/28/2016 i purchased a Case of huggies lil movers from Rite Aid in Geneva Ohio. These diapers are leaking n drooping. i buy huggies all the time faithfully, and never have i had a soaked bed when i woke up, until today! Then an hour later the same thing. I'm disappointed in the quality of diaper i got this time and would like to be refunded for my purchase. or at the least a new box of diapers. Huggies lil movers size 4.
thank you Megan Leffel

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2:47 pm EST
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Huggies defective

The day this happened was on 1/15/2016. I have a 2 year old son who is in size 5 and I have been using Huggies for 4 years now with my other son and when I opened the box the diapers were stuck together. I tried to pull them apart but when I did the straps pulled off. I have never had this problem with huggies. I have used huggies and only huggies with both my kids. I love huggies and hope that this happens no more.

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Update by charity puckett
Feb 02, 2016 2:48 pm EST

upset

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1:03 pm EST
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Huggies gold diapers for girls

Good day I have a complaint regarding the Huggies Gold for girls. This is the 2nd bag that is doing this. The nappy is not even full, then the inside of the nappy "breaks" or should I say "pulls appart" then the nappy hangs in the middle. Pampers nappies hangs when its full but not Huggies. This is not nice as it is not pleasant on the eye when the child is wearing a dress or tight pants. People will comment and tell you that you need to change the child in the meantime the nappy is suppose to take much more. I end up using more nappies than before. Please look into this matter? The nappy size is 4+. Awaiting your soonest reply. Regards Mrs G Stoffberg Cell +[protected]

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1:00 am EST
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Huggies baby diaper - medium size

Sir, We purchased the huggies minimum size diapers packet from the shop and found it is not usable. As even after wearing this diaper, our baby is not comfortable, it is leaking as its fitting is not good as other diapers we used, for eg- Mammy poko pants. As our money is really wasted our having your product, It is advisable to kindly clear this issue ASAP, otherwise your brand value will be really diminishing day by day Regards Ashish beeyani ashishbeeyani.[protected]@gmail.com

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8:14 pm EST

Huggies little movers

My 14 month old son has been wearing Huggies Snug and Dry for the longest time and they work great. About 2 weeks ago we signed up for a Costco membership in Appleton, WI and we saw a bulk package of Huggies Little Movers for a decent price so we decided to give them a try instead. Worst decision. The Huggies Little Movers diapers are designed with an extra 'velcro' to help give the diapers extra security for babies who are on the go. Well, my son is constantly on the go and that extra velcro has been causing major red sores and swelling on his upper thighs. On top of that, I cannot even count how many diapers have been thrown away unused because of the little flaps ripping off so easily! For being titled "Little Movers", these diapers definitely do not seem to be designed for a baby who is on the go at all. I am actually very disappointed in Huggies because I am a very brand loyal customer and I have always thought so highly of Huggies Little Snugglers when my son was an infant and Huggies Snug N Dry since he was about 6 months old. Now, I don't know that I will stick with Huggies - I feel a little ripped off and hurt that they would allow a product that causes babies so much hurt and swelling, and I'm shocked that there product was made with such poor material that rips apart so easily causing many, many diapers to be wasted.

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5:51 am EDT
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Huggies gold no 4 diapers

I have always used the Huggies brand and was always happy with it. i started off using the newborn nappy and proceeded to use the Gold brand because it is said to be the best on the market. however, recenty I purchased the No 4 gold diapers and it seems that the elastic band at the back is not as per standard as the poo keeps going up which has never happened before. this is the second mega box that I have purchased online that this is happening. i am not sure if that particular batch maybe was not manufactured as per standard. i have to admit I was disappointed as this meant me using up alot more diapers and having my poor baby covered in poo. it would be appreciated if the company could look into my complaint and give me feedback.

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11:16 pm EDT

Huggies expired coupons

So i have never complained about a product before, especially since i have used Huggies for both of my daughters but i am really disapointed with your company at the moment. I usually try to buy the boxes that state that they have coupons inside for the obvious reason to try and save a couple dollars. But the second last box i bought stated they had up to 50$ worth of coupons inside. I opened the box...looked everywhere and there were no coupons. Then i bought a box yesterday stating again that there are 50$ of coupons inside...there indeed are coupons inside but they all expired in december 2014 so they are completely useless. So from a costumer who has spend probably thousands on your products, to be screwed over on the last 2 boxes expecting 100$ in savings between the 2 and recieving nothing, im hoping you can understand my need to complain. I took pictures of the expired by almost a year coupons incase you dont believe me.

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