TELUS

Despite reading the small amount of complaints about TELUS, I have never had any major issues regarding service. There have been a couple of times where the Rep does not seem to know what they are doing, but it seems evident in the conversation; hence, I end the call and contact them again (another day and time) to speak with someone who can help.

After reading the board re: Rogers complaints, I am glad I trusted my intuition to remain with TELUS. I use to have to deal with Rogers (re: cable service in Vancouver) along when Rogers was combined with AT&T for a while in Canada. They seem to be the masters of marketing to bring in revenue, and that is where it ends. I guess it should come at no surprise that when a company has a large amount of debt that it probably makes cuts with service.

http://www.cbc.ca/money/story/2017/02/22/rogers-4q.html?ref=rss

PS. I am not an employee of TELUS or related companies! :)

I have been with telus for about 5 years. My first phone with them was in repairs for atleast 90% of the first 6 months I had it, while I was still paying the bills for a phone I didnt even get to use that much. I'm now on my fourth blackberry. I've had the pearl, and the curve with no problems. I recently upgraded tot he blackberry storm 2 33days ago. Within the first week of having that phone I had to bring it back due to it freezing all the time, and the battery life was horrible. They gave me a new storm, and now about 3 weeks later im having problems with this one as well. It too, freezes, and in the middle of sending or reading a text message the screen will go black f0r a good 5 minutes and theres no way to stop it. All I wanted was to downgrade to a different blackberry, keep in mind I paid $199.99 plus tax to upgrade to the storm. I stated that I no longer wanted the storm 2, that i've had enough with the problems. I had bad experiences with sending a phone into repairs in the past, and the tech support does absolutely nothing. All I wanted was a new phone, a cheaper blackberry. I didn't even care about the difference in price, I was willing to scratch the fact that the phone I upgraded to was a a substantial amount of money more then any of the others that I would downgrade to. The lady who was extremely rude on the phone, told me that I had to upgrade my software and that you have to do this with all blackberries. I never ever had this problem before with any of my blackberries, nor has anyone else I know that has one. I hate how they give a huge run around about their services, when at the end of the day it does absolutely nothing for you or your phone. Telus is just a huge rip off. They should really consider their clients satisfaction more. I will be canceling my plan with telus and going else where. The best part is, they don't even care if you leave. Which is poor business skills. I will also be telling everyone I know about this incident, and make sure that those whom I know who are with this provider will switch over to something else, possibly bell or rogers. Telus sucks, always has, and always will!

I have a daughter with a learning disability who just likes to be able to feel normal like the rest of us. She is unemployed and receives a disability supplement of $240 month. She acquired a pay as you go phone from telus, against our advice, but no harm when shes out of money shes out of phone and it gives her a mere sense of being normal. Well the face plate broke so she went in to a telus store and the representative said why do that for only $25 month we will give you a new one, well we all know thats not how it works and everything is plus plus. She has no income, lives in a group home, has no verifiable ID or Drivers license. I immediately contacted Telus to inquire how they could sign a contract with a person who has no income, needless to say they never responded. Two months later the phone is cut off as she cannot pay and I'm sure it is reported on her bureau. I contact telus again and advise them that she is now living with me and i have power of attorney to deal with them on this matter (my daughter signed a letter saying I could). Telus says that is the only way I can deal with them. So I fax it off to them, 2 weeks later they say they never received it, so I fax again, my original letter is sent to the office of the president, but now I'm dealing with a collector i believe , he won't identify himself as to position or department. Well now they have the letter and we can sort out this mess you'd think, NOPE, now he requires another letter faxed to him proving signatures. They don't even have proof of her original signature as she doesn't have ID. Now I know I'm being run around by a collector and ask him, he says unless I send proof of signatures he will have no more contact with me, I tell him that is fine and he now has her New address so any bills or collection notices can be sent to her here. As of 4 months later she has received no correspondence from them and I believe this guy at telus labeled her untraceable in order to get a judgment against her. Telus is the lowest ### i have encountered in a long long time... would advise all to shop somewhere else.

I bought my phone and the battery died 6 months later. The store (Future Shop - bad decision also!) told me that any problems under 1 year have to be dealt with by Telus. When I contacted Telus I was told of 2 choices, local repair centres or the mail in exchange program. I contacted one of the local repair centres only to be told that if the battery was bad they would install it but it would not be free. So much for 1 year warranty! I was told that the only way it would be covered under warranty was through the mail in exchange program, so I contacted Telus and started the process. I was told that they don't ship only the battery, but the whole unit will be exchanged (not too happy with that, but oh well.) In a few days I received the phone and sent my old one back to them, all is well. Two months later My bill is 100 dollars more than usual, so I phond and was told that my old phone had signs of abuse so they charged the 100 bucks. My phone had no abuse whatsoever, it had never been dropped, rained on etc. When I called the exchange dept I was told that they don't ### the phone condition, but that the manufacturer does this and reports to them. When I asked to talk to the manufacturer I was told that is not possible, so I asked to have my old phone sent back and was told that is also impossible. At that point I was told that the charges WILL NOT BE REVERSED no matter what I said and asked if there is anything else they can help me with !#@$% I told them that they have just lost a customer and was told "that is your decision". Bye Bye Telus, never again.

The Curse of the Pink Pearl:

Excuse the title, however this story is so dramatic it needs something equally rediculous to give it a name!

So it seems the best way to condense 10 months into as short a note as possible, I will have to add some chronology then discuss the details:

- I have been a TELUS customer for 8 years

- December 2017 I purchased a BlackBerry Pearl

- By January of 2017, my phone could not receive Text Messages or even keep Call Log lists and was told via phone Customer Service, to take in my phone and get a temporary replacement while mine was to be repaired. Upon doing so, I was told there was nothing wrong with my phone but that some 'linkages' were not turned on so that I could receive Texts and keep Call Logs longer than a day. Believing the 'expert' behind the counter, I left and had all of one days' worth of a functional phone. The following day, I drove all the way back to the store and had the gentleman give me a temporary replacement.

- Two weeks later, the phone returned and I picked it up only to have the SAME problems two days after taking it home. Livid, I called Customer Service where I was promised I would receive a NEW phone.

- Back to the store I went...only to have the 'expert' chastise me by saying I just didn't know how to work the phone and he refused to give me a new one. After persistence on my part, and calling Customer Service while in the store to back up my story, he was forced to give me a new one.

- Yay! I had a functioning cell phone that could receive Texts, keep Call Logs, and even access the Internet (please note, the entire time I had these complications with my phone, I was never reimbursed one dollar for any of the downtime in service I was paying for).

March 2017, here we go again for the next seven months...the exact same cycle of occurences took place and ended to make a long story short, I went through 5 (FIVE) 'new' BlackBerry Pearl phones and never had one work for longer than a few weeks - again, never - despite rampant complaints - was I reimbursed one cent for the downtime of the services I was paying and had paid for.

October 2017, I am now taking names... :)

After having been through 5 phones and never having gotten the service I was paying for, I demanded that I be allowed to change from BlackBerry Pearl to an HTC Touch...you would think that sounds easy enough!?

Well, after speaking with one Customer Service person named Bonnie, I was told I could go into a TELUS store and change my phone for the Touch. Onward I went...the 'expert' behind the counter told me that the Customer Service was wrong and I could NOT get one. Having taken Bonnie's name, I called Customer Service back only to find that Bonnie was in fact wrong. For me to make the switch, I would have to pay $150 but they would waive the HandHeld Switch Fee, an Activation Fee etc...because these are unique circumstances.

Now here is where it gets really complicated for TELUS...I had just moved from B.C. to Ontario and changed my phone number - for what I am about to explain, you would think this change took Nuclear Physicists to keep track of:

When going back into the store, I gave them the very brief scenario I had experienced over the past ten months and when they pulled up my account using my new phone number, there was NO HISTORY of ANY of the previous complaints, technical issues, dissatisfaction or the PROMISES ensured by their Customer Service team for me trade-in for the Touch etc...

So, now after having been through 5 BlackBerry Pearls, spent literally 33 hours of my life on the phone with Customer Service, and made 11 trips into the TELUS store (all over the last ten months) - no one believes I word I have to say despite being able to name Customer Service I spoke with and even the 'experts' in the store recognizing me from conversations I have had with them directly in the past...so, how does the saga end? I demand to be let out of my contract, but because there is no history in my account profile there is no reason to justify that on their end. Then I demand to have a phone that WORKS based on what services I have been paying for the $150 trade-in I was promised. Again, no history means no deal for me...in the end, I had to spend $250 for a new phone, was charged an activation fee, a HandHeld transfer fee etc...and the creme de la creme...I was billed $10 to have them sync my BlackBerry with the new phone and guess what? Nothing transferred and all my saved numbers, address book, and calendar were lossed. Did they reimburse me for the $10? No! Because in their words "I must not have had the appropriate links set-up in my phone." Which, if you recall back to the first thing I was told, everything has come full-circle.

I paid for 10 months of services I could rarely ever get to use and spent nearly 40 physical hours on the phone and in person plus the GAS money to drive 24 km there and back each visit I made to the store. And all I ended up with is a phone that I had to pay more to get...somehow, I was punished for their shortcomings, failed promises, lack of technical support, and all around pathetic customer service.

STAY AWAY FROM TELUS! STAY AWAY FROM TELUS! STAY AWAY FROM TELUS!

- February 2017,

I have been a Telus customer for a year and two weeks, with a Blackberry Curve. During the past year I have experienced numerous dropped texts and have called their technical support roughly 7 times, the first few were placed with in three months of having my phone. I have asked the technician on numerous times if it was my handheld and was assured it was a network/server problem. On the one year anniversary with Telus I was having more problems and spoke with a customer service rep who transfered me once again to technical support, however this time they escalated it and I had to wait three day's for a response-putting my phone now past warranty. I called again two weeks later and again had it escalated-this time I am being told that it is my handheld device and that I can pay $300 for a new phone without extending my contract or pay $240 to buy my phone out. I don't want to pay for a phone that never worked as I've been paying full price for partial service for the past year. I have been told there is nothing they can do beyond that. I am livid. Any advice would be greatly appreciated!

Well to start off, I used to have a contract with Rogers. At the end of the 3yr term, I opted to switch to Telus and keep my phone number with the promise of good, affordable service and good plans. That was sure a huge mistake. Here are a few of the issues I have had with telus in the 1yr that I have been with them.

Dropped calls
No signal
Can't send SMS or MMS
Can't recieve SMS or MMS
Txts being sent from numbers other than my own (including area code)
Txts being received from numbers other than my friends (including area code)
No internet
etc etc... The list goes on as I am sure anyone else who uses Telus can attest to.

Anyway, for the second or third time since I signed up with Telus, I haven't been able to receive txts. I called them up and they tried to do what ever it is they do on their end to make things work. After messing around with settings for a while, they came to the conclusion that it must be my phone that is broken, and not their service as they are not having any problems with it at that specific moment. As I was able to send txts, I didn't think this to be true, so I kept calling back every day for 3 or 4 days. Eventually they told me to go in to a Telus Mobility and have them try to service my phone because apparently I was doing something wrong. I went to the Telus today, and had them look at it. The woman there looked at the phone for one minute and decided that she had done all she could, and told me to phone up Telus *611 from their store and have them service the phone over the phone while I was there. I was of course greeted by some idiot who had no idea what they were doing, and after a couple minutes, they transferred me to "one of their co-workers" who could assist me further. The long story short here is that I was on the phone with them for over an hour while they did a bunch of crap and ended up just pushing all my txts through, but not before asking me if my inbox was full. What kind of fool do they take me for? Anyway after it was all said and done, I was able to receive txts again. At that point I asked if I was going to get some kind of credit back to my account for this inconvenience (I rarely use my phone to talk; it's mostly just txts for me.) They asked me how many days this was going on for, and I let them know that I have had nothing but issues ever since I signed up, but this specific issue was going on for about 4 days. He then said that based on that, he could only credit me back $3 as apparently that is what four days of no service is worth. Now my monthly bill is $60 which includes.
Unlimited txt and internet
350 daytime minutes
evenings starting at 9pm
free weekends.
How they came to the conclusion that 4 days of no service was only $3 credit is beyond me. With that logic in mind, that would be $0.75 a day, and in a 31 day month, my bill would only be $23.25... That seems pretty bogus to me. It is all they were willing to offer me though, so I took it.
That was just my most recent issue. I won't even get in to my first months bill, or any other of the issues I have had with them. It just seems like Telus is a money hogging scam trap of a company that lies to you to get you to sign in to a contact with them, and then does not deliver what they promise you. If you go to their site and check out their agreement, it actually says that they don't guarantee you any service with regards to any of their services.
I guess I have to deal with this BS for another 2 years, or pay almost $500 to get out of this hell hole of a contract.

I have been a Telus customer for a total of 9 years.To make a long story short much like the previous customer who got roped into a 3 year contract so did I. Previous to this I never had a contract with Telus but I was going to get a phone for my daughter and they offered me an upgrade, which I don't know why it was attached to a 3 year contract but be the trusting soul I signed it. A few months later I upgrade my older daughters phone and again the salesman called it just an upgrade and said the contract was a formality for the discounted price of the cell phone. I said to Omar but my daughter will be going to the states so I don't want a contract he said that they will just convert the add on service I currently have to a North American plan. I asked if this would be expensive as I already had experience with roaming charges but he said that there should virtualy be no difference. He also smiled nicely at my daughter and said you have 30 days to try the phone and if you don't like it you can change it to another phone. She had poor reception from day one but thought the phone was realy cool looking "pink razor" but since I was the one trying to get a hold of her with no success, she admitted that it would probably better to exchange it. When we went back to the store to exchange it the staff was absolutely rude, useless and then they said that they can't exchange it, they claimed it was water damaged and yelled at us. I called Telus and they did absolutely nothing. She was stuck with this phone. My other daughter's phone stopped working about 3 months before her warranty went out so I took this one in for repair, this time a different location they took it, repaired it 4 weeks later we got it back and about a month later it stopped working again apparently a software glitch as the tech called it the last time. Only a week earlier the razor also froze and Telus tried to get it working over the phone but couldn't, this one showing no service. To add to this I tried to change the plan to a North American plan only to find out it was $75 bucks a month not a $10 add on like Omar had told me. Now I have 2 out of 3 phones that don't work. I have spoken to numerous Telus representatives who just keep passing the buck and changing their mind about whether they would like to help me. I am frustrated paying for 3 and using one phone. If more people are experiencing these problems I wonder if there is somthing that can be done about these big companies that step on their loyal clients

On February 28th 2017 my fiancée and I went to the Telus Store in Scarborough Town Centre. We wanted to know what offers were available to us seeing that our contract was up for renewal March 20th, 2017. We gave the store rep our account info and he told us based on our account we were eligible to get the Samsung R540 for $0 on a three year term... (We’ve now been with Telus for 6 years and the best they could do was to give us $50 off what was being offered to new customers). To say the least we weren’t really interested in this offer. I asked what type of offer they could make if we wanted iPhones. We were told that Telus wasn’t allow to discount the iPhone any further than what was already been offered to new customers, the best they could do was give us free $50 Bluetooth headsets. So the iPhone G3S 16GB was going to cost us $199 each on a 3 years term, so we said fine... (After all this is standard across most carriers). Now it came down to the monthly plan, because we didn’t have Smartphones before we only had a voice plan which for $72 (taxes/fees included) for both of us included: 200 daytime minutes each, unlimited evenings and weekends start from 6pm, unlimited Telus to Telus calling, Caller ID, Voicemail 3, 1000 call forwarding minutes each, per second billing & detail billing (no text messaging - that was 15 cents per). So I asked if we could keep our current voice plan and add a data plan, the rep told us that was not possible, we were told that we had to take a voice/data plan package. The rep show us the couples plan... so to get what we already had in our old plan with the addition of 50 more minutes, 3GB of data and unlimited text messaging it was going to cost us $170 a month ($100 for the plan, $7 each for 6pm early evenings/weekends, $15 each for Caller ID & unlimited text messaging + fees and taxes). Clearly this wasn’t going to work; I told the rep that this was basically what I could get from Rogers except with them I would get a 15% bundle discount with the only difference being 2GB less data. After wasting at least 30 minutes to see if they were willing to do anything I asked the question if I cancelled today what it would cost and the rep told me “$20 for each remaining month on my contract” (I only had 20 days remaining). So we went to the Rogers Store in Scarborough Town Centre that day and switched our service... for a $135 a month we’re getting 400 shared minutes, 1GB data shared (in 23 days we only manage to use 150 MB), unlimited evenings and weekend starting at 6pm, unlimited calling between plan members anytime, unlimited text/email/picture messages, Caller ID and Voicemail Plus.
About a week later I got a bill from Telus for $213.22 so of course I called their client care and they explained to me that the termination fee was the greater of $100 or $20 for each remaining month. Okay but their store rep never told me of the $100 – I’m not exactly sure how many customers go into Telus’s store with their contract in hand that was signed almost 3 years ago especially when you’re only trying to see what they have to offer you. So now their store reps are unfamiliar with their terms of termination... seeing that they have to go over this almost every day when new customers sign on I’m really not sure how exactly this wasn’t mentioned to me; the store rep had my account info and our conversion started with me telling him that my contract was up for renewal. So after half an hour on the phone explaining if it really made sense that I would chose to pay $213.22 when I could have just stayed a month more and pay $72 and I would have been free from their contract, client care decided to meet me half way... they reduced the bill to $100.22 (which I paid, not worth ruining my credit score for $100). I was only expecting Telus to charge me $40 in cancellation but I guess they had to teach me a lesson. They can rest assure that I would not use or recommend their services in the future for many reasons beyond this recent experience. This is not to say that the other guys are any better but at least they make up for it in upgrades and credits. I’ve sent my complaint to the Commissioner for Complaints for Telecommunications Services (CCTS), I’m not expecting anything from Telus but I just wanted to share my experience because its only through the power of social networking that companies will realize that consumers are no longer at their mercy and they need to change their behaviour.

I had two yrs left on contact but wanted a new Blackberry Storm so went and got one. With in 5 days decide that I hated the phone and called to see if I could get some assistance, was told to wait 60 days for the new update, to which I said that after that I would could not return the phone. So I called Telus and was told that I could return the phone and have my contract put back to my 2 yrs left and then end my contract for 420.00 just go to the store which I did. Once there I treated like a fool and told that I just was not smart and should not have gotten a storm. And they did not deal with ending contracts. Any way long story short we have to pay 700.00 to end the contract, and have since learned that the manager at that store should have offered to do just that give us back our two yr contract. So we where held to hostage for the extra money. I would never go to Telus again or to that store

Vancouver, BC
2011. 04.28

I signed up with Telus after a solicitation call from them. At the time Shaw offered $10 for internet and $10 for the phone (in 2010 April). Telus offered me the same deal. I elected to stay with telus as I already had an existing phone account with Telus. The Loyalty Team authorized this promotion back in May/2010. This month (April) I noticed my bill had gone up $3 because the base rate for the Internet had gone up. I called and inquired about the increased fee. Not only did Telus not honor the 12 month promotion and prices offered by their employee, Telus said it will arbitrarily cancel the current price offered ($10 for internet and $10 for phone). The reason Telus offered was that the employee offered an invalid deal. I have never heard of such absurd B.S. The Loyalty Dept. Supervisor, Dennis, said their audit department would bill me for price differences if they found out. Of course, he offered me a different deal at $24 just for the internet. This may or not maybe a good deal, but I do not like Telus business practices. The point is Telus don't stand behind their services. Who is to say that the next customer rep., I call won't say the same thing-the deal offered to you was invalid. I am going to cancel my services with Telus. I have been with them 2o plus years. I won't stand for this type of business practices.
Raymond

About 18 months ago i decided i didn't need my cell phone right then
because i was only using it to text my kids...upstairs..so i called to
have my services cancelled until further notice.
I phoned in and asked the agent what my final balance would be so i
could pay it, he said he couldn't tell me because there might be some
extra charges. My usual monthly payment was $68.00 or so.
He said a bill would be processed and i would receive it in the mail.
3 weeks later i was shocked to receive a letter from a collections company for the final $68.00.
I promptly contacted Telus and they had NO answers for me but assured me
if it was paid within a certain amount of time it would NOT affect my
credit rating.
I immediately contacted the collection agency who verified that it will be processed immediately and will not affect my rating.
Today i contacted Telus to order a bundle package for TV, Internet and Phone as i am moving at the end of the month.
At the end of the process they stated they require a $375.00 deposit
before any action would be taken...i was put through to Telus
collections and sure enough they said because Telus Mobility HAD to
collect through a collections agency they required a deposit. Just so
unfair and completely due to incompetence.The other thing that irked
me is the Telus collections agent stated she couldn't tell me anything
else because Mobility and her branch are not joined...well i said it
seems you are from this result. Just a warning to all...i just
experienced (through incompetence) a hard hit to my credit rating that
was completely unjustified and...i have no recourse...no way to fix it. I
am not alone, this same thing has happened to many people and
regardless of whether you pay it promptly to the collections agency it
WILL do dame like it did to me.

It doesn't matter that Telus doesn't make the phone, they sell the phones and should stand by their name ... the crap phones are giving Telus the bad reputation. I signed up with Telus and got my expensive phone through them and in less then 3 weeks there were major issues! I went back immediately...they couldn't help me their computers were down come back later. Did just that still not working. Went back 3 days later girl was new. I went back over and over...have spoke on the phone to people but still to this day (will be one year this coming September 2010) I have a phone that doesn't function properly ... the keyboard won't even light up so you can't read texts or type back in the dark. They do nothing to help support their customers. So some of the comments here that it's not Telus fault? It is...they sell and offer up the phone but won't assist in getting repairs when under warranty? Same with billing issues...they bill you for features you don't have or use but insist billing is correct. Amounts as small as $2.50 - 20.00 adds up when you dont use this feature! People have complimenteed my phone, where did I get it...I tell each and everyone of them...phone is useless and so is the service with Telus in trying to assist me with this issue that began less than 3 weeks into the contract. They want almost $600. to cacel my contract!

Did you try to contact phone's manufacturer's directly? Telus does not ''make'' phones. All telecoms use same manufacturers...

I have also been charged for things I was unaware of by Telus. They can not be trusted. Wait until you cancel your service. That's when they really nail you!

Telus customer service was ok now its bad don't know where they are directing they calls but where ever and who ever they doing the customer servise is doing a terrible job, I have been with telus for yearssssss and forthe last month ts the worst service i have gotten.so bad i won'tbe with them for another month.

I have been a telus mobility customer for almost 5 years now.
I have not had any issues with them until I added my son on a 'family plan'.

Last summer, after escalating invoices, I contacted Telus to terminate service.
A very nice person on the other end, looked at my 'history' and promised to
put me on a plan that would reduce the invoices to an acceptable level.

This Jan/Feb., the invoices again appeared ridiculous, and I made another phone call.
The person at the other end, told me that I should have been on another plan, would adjust my bill,
and my invoice would decrease, all after again looking at my 'history'.

On my last invoice, with the new more cost effective plan, my invoice more than doubled.
Another call was placed, and this time I had a borderline rude person at the other end telling me
the person before was incorrect and I needed a higher rate plan.

Please notice the pattern, more telephone calls about service, more costly invoices and inconsistency on what
the customer service representatives are telling me.

When I asked the borderline rude Telus representative to connect me with the 'escalation' team to voice a complaint about service, I was promptly disconnected.
Subsequent phone calls to their *611 gives me nothing with the command 'complaints'.
I phoned back many times, but could not seem to get a complaints option anywhere in their system.
I then emailed them and asked for an explanation of their substandard service, and have yet to receive a response.

I now realize that at TELUS,

THE FUTURE IS NOT MORE FRIENDLY, JUST MORE COSTLY..

I am very sorry to hear that Howard but based on my experience its better to look at plans at TELUS website
first before you make any changes. Just go on to telusmobility.com look at the options and then give them a call so you get what you need . remember no one will know exactly what you need if you calling pattern changes every few months or over the course of the year, and anytime you call in to make a change your bill will be prorated and if its in the start of your billing cycle, the bill can double for next month. one other thing to consider as well, if your bill was high for a month and you call in in the middle of a month to change plan most likely your following bill will be hi too since by the time u called in, u already gone over your airtime for that month. also if you havent had a credit on your account before, you might want to call in, let them know the issue and ask for one time adjustment for your bill and get them to change plan to something you think will work for you .

hope this helps

get out of Telus . don't ever go paper less .they will screw you over. I learned my lesson after 8 years and several calls that's why I was over charged, they return my money and explained to me that it was at glitch on the system. Now i got over charged because i was over my minutes. I said i got incoming calls free . loyalty customer gave me free incoming . Well guess what, I got charged for incoming calls and they told me I do not have incoming and I have only 29 days to dispute a bill. So I had it i finally switched to Fido and i got better plan + they will deal with Telus so i can keep my number + they will take care of my contract with Telus so please do not wait, switch now .loyalty customer support from Telus they tell you that you get this free. At the end you don't get anything free its just for a few months than you find out the hard way when your bill come so good bye Telus, hello Fido. ;) no access fee, free Fido $, better plans. Trust me I know from my experience so please, switch now and you wont regret it!

Me, my siblings and most of my friends started with a telus cell. Word has it "Telus is great". Now, it's just me and Telus, everyone-else moved on. Telus was VERY good to me (us) in the beginning but over time, they started to treat me (us) bad; then they got worst, and worst, and more worst with each passing year. It appeared to me they were only concerned with new clients, getting and keeping them; but then again, maybe it was just me. At a recent company meeting, an inquiry by a personnel looking for a good cellular company took us off topic. When asked, another personnel replied, "I don't know what to tell you. I've been with Telus for so long that they treat me bad now!" Roars of laughter bellowed, myself included, for a very long time. It turned out more than half the room was with Telus and everyone felt the same. It felt good to laugh, even better to learn that I wasn't alone. I’m thinking about changing service provider now too…word has it, Fido is good?

Anyway, for the rest of the Telus customers out there, remember, you're not alone...many, many, many others feel the same you! Just remember...
"WE ALL HAVE BEEN WITH TELUS SO LONG THAT THEY TREAT US BAD TOO!"
(Telus should adopt this phrase as their new motto...would make a great commercial, at least an accurate one.) LOL

I'm pretty sure that if there is a goos explanation about your issue they waive the reconnection fee, but if you do not pay on time they simply cut off, saving you for going over your limits, or if you are on a different plan, myabe you should consider to change that.

I'm in the same boat Telus is [censored] in my area. They tell me that they have fine print in their contract that says they don't guarantee service in all areas, yet their coverage map ad puts me in a covered area. I've been wasting time with them on a weekly basis. I've also heard the updates are fake and don't resolve any issue, they just delay the inevitable and get an extra months fees out of you. What they need are new towers to improve coverage. They also won't upgrade me to the new network without my paying another $400 + for yet another new phone which this time they promise will fix the problem. I don't believe the ###. The last incident they took my phone for service and are now quoting $200 to fix claiming the screen is damaged. It was fine when I took it in the Kelcom store and now it's damaged? There was nothing wrong with the phone... other than the constant dropped calls, lack of service, and SSSSLLLLLLOOOOWWWWW internet access. AVOID TELUS at all costs and AVOID the BLACKBERRY STORM at all costs.
Call me I'll tell you all about their lousy service... if we can hear each other...
[protected]

I lost 30-40 dollars on this scam. Telus agreed to give me 10.00. Real big of them (5-6 years doing business with them)

There's your best tip to become a millionnaire. Start a short code company and rip honest people off!

Get help from a text savvy person. Any teenager will do. Send a Stop message, also try Stop all and quit.

Be careful where you give out your cell # and don't use it online.
As to your complaint, contact your elected representative. Big telecoms tried suing to block these scams, but the great Canadian law permits them to operate.
Don't worry neither Fido, nor telus makes any money on these scams.

I am sure anyone at a Telus store could show you how to block this, or any other # from your phone.

REPLY WITH "STOP", IT WORKS! ITS NOT YOUR PROVIDER, ITS USUALLY THE USER. YOUR NUMBER WAS NOT GIVEN OUT BY YOUR CANADIAN PROVIDER . USUALLY YOUR NUMBER HAS JUST GOT INTO THE WRONG HANDS, OR ENTERED INCORRECTLY BY OTHER CLIENTS ON SOME SILLY WEBSITE! MISTAKES HAPPEN, THESE ARE ALSO THE SAME CHARGES YOU WILL BE CHARGED IF YOU EVER TEXT TO WIN ANYTHING!(EXAMPLE: CANDAIAN IDOL, COCA COLA) GOOD LUCK!

I have ordered for Telus internet service on 31st of Jan 2009. I was told I will receive the modem after 5 working days, but I receive the same on 12th of Feb 2009. From that I have been continuosly calling for atleast 2 hours a day and speaking to agents at Telus. Every time they say within 24 hours your service will start. But today on 15-Feb 2009 when I again called, the agent told me they will send a technician on 18-Feb that is 3 more days for me to be without internet and phone. I am very much frustrated and am waiting for an interview call. I requested telus from more than 5 days but they said our manager don't have time to talk to you.

I have wasted my 15 days calling Telus. Please file a complain again Telus

Telus is useless as a company, after paying more than $300.00 to them for the past 3 years they have almost ruined my perfect credit, I had to call them to asked them how much I owed so that i could pay them and get rid of them in my life. They wanted me to pay $5.00 for a copy of a bill I have yet to receive . their service is bad all around as i have used them all including the digital tv.

I live in the country and only have dial-up service. I was informed I could buy a stick from Telus that would give me high-speed. I was told they offered 30 free-trial period. I signed their 2 year contract on the understanding I could cancel if I couldn't get connected. I purchased the stick from Telus, Carleton Place on July 10. I could not connect to high-speed. I had my son come to my house and connect it. He could not get it to work either. I went back to Telus on July 24 and told them that I could not connect to high speed. The clerk suggested I buy an antenna that would boost the signal for $50. I purchased the antenna and it still would not connect. I took everything back to Telus on August 10, and was told I could not cancel the contract because I had not contacted a technician to help with the problem and I was also one day late. I was given a number to call for a technician and told to come back the next day and my money would be refunded. I called the technician who assured me I could not get high speed and gave me a number to take to the store to tell them what the problem was. The clerk called telus to deactivate my account and they refused. Telus said I should have cancelled within 14 days. I was refunded the $50. for the antenna but was not refunded the price of the telus stick nor was the merchandise returned to me. They said they had to keep it.
Why should I pay for two years for something that by their own admission doesn't work? Also, no where in my contract does it say I had to cancel within 14 days nor that I hafd to contact a technician before I could cance.

My friends told me not to sign up with TELUS. I should've listened to them. Many of my friends have experienced poor quality service from TELUS. I came to believe that this company should try really hard to improve their customer service quality in order to be able to compete with other competent company.

They booked an appointment to instal my TV on Friday and did not want to tell me what time they would be able to come. The technician finally called and said he was going to be late when he was already late. It was after office hour, and I had waited the whole day for them to come.

This is very unprofessional. Too bad I already signed up with this very incompetent company. Otherwise, I would be more than thrilled to switch to other competent companies such as SHAW!

I hope somebody from TELUS will read this complaint.

What story I returned my equipment 1.5 ago and have the tracking number but looks like somebody stole the package in between telus wants 350$ not sure what to do before they ruin my credit history

I am having the same problem. They force us to MAIL them equipment instead of having us drop it off locally and then they don't process the refund for the equipment for months and months. I am currently refusing to pay for the last bill due to this yet they continue to charge late payment charges every month. And they wondered why I cancelled after 6 months of INCORRECT bills? and now this bogus equipment charge?
I still have my tracking number, but am wondering how many years it will take to resolve this AND how many hours on HOLD. I am currently on hold with Telus again for my monthly call to dispute their charges -- it is has been 23 minutes now. ...

Same thing happened to me i'm stuck in a 2 year cotract and the service always disconnect or takes forever to get connected its horrible, they sai it doesnt matter i need to pay 380.00 to get out of my contract whether it works or not, the customer service was very very bad ***** she was, I will never deal with Telus ever agian and I will let everyone know about my incident, they can take the 380.00 bill and put it where the sun don't shine :D

TELUS SUCKS. They outsource their call centre to the Philipines. SHAME ON TELUS.

A) Keep Jobs in Canada
B) Hire people that SPEAK ENGLISH
C) Deliver service when you promise it!

Telus Sucks!

Agreed, agree with David Forbes's complain, as I also have a problem with them. My land line phone went out of service for a few hours once every 2~3 days at the beginning three weeks ago and it happened almost daily now. Unfortunately, I also bundled internet service with Telus. The internet could go as slow as a snail is walking for a few hours a day. In this case, I've to disconnect all communication devices and going out for a walk to release my anger. I'm an old guy living with limited budget nearly in isolation from relatives or friends. Therefore, I don't have a cellular phone. I have a strong feeling that, unless Telus decided to call you, there is no way that you could get human contact from Telus in spite of your crying for service. Here was one of my experiences: when my phone went out (fortunately, the internet was still working at the time). I email my son to call the service number provided in the website on my behalf, and he failed to pass their identification screening and went nowhere.
Finally, I got an email from Rodney of Telus, he suggested me to use a cellular phone to call a number asking for service. They don't take service request from email anymore.

I'm a patient guy, but the attitude and the quality of service from Telus are unacceptable. Therefore, I wrote them an email telling them to cancel my subscriptions of telephone as well as internet services. You know what happen? Within an hour, I got an email response, that their Loyalty … Dept. staff will call me within the next 12 to 48 hours. I know they will be calling me to stay and don't go.
Gary Su

I have been dealing with Telus to get my home phone line working for 21 days and I have been "promised" and "assured" and "guaranteed" that the problem would be sorted within various times. I hate the voice-automated system because there is no option to get help with this kind of problem. Lewis, Mary, Leah, Sam, Nasir, Elly, Raf, Kelly, and now ... oh, i can't remember her name because no one reads my file to find out what the problem is, each one asks different questions to confirm they are speaking with the customer. several have told me I have reached "the right person" to sort this out, told they would call me back at my office or my cellphone by 8 p.m. or 2:30 p.m. or within 12 to 48 hours, etc.

This is unacceptable.

I have sent a complaint to Telus. I am also going to send a complaint to the CRTC and the Telus ombudsman if I can find that number or address.

Anyone can sign up as a new customer and have a phone operating within 48 hours. They can even get a cellphone and have it operating within an hour.

So, Telus, what's your problem? I have been extremely patient and the idiots, sorry, who are working for Telus haven't a clue what they are doing. Even their hot-shot TOPAZ team doesn't seem to know what to do.

My son lived in Vancouver until Nov 2008. He paid his Telus bills on time. He was moving to another place in Vancouver and didn't need the phone. He had to return the Telus Equipment as instructed by Telus emopyees by using Canada post to send the equipment to Telus warehouse in Edmonton. He filled out Tellus paperwork and put it in the Canada Post box. My son got a tracking number on a strip of paper that identified the box. The box was sent and my son assumed that he was free and clear of Telus. He kept getting letters from Telus about the phone equipment and in January 2009, my son phoned and Telus employee said it normally took 6 months to clear the books. My son left Vancouver for a job on the east coast and had his friend forward his mail. He still has not got the mail through Canada post sent in May 2009. There might have been vital nformation in these mailing that might have changed the course of history. Now to make the story complete, Telus says it 't have the phone equipment and sold the cost of replacement to a collection agency. My son is now back in Vancouver
to try and sort this out. Telus says the they need the tracking number. They have "stonewalled" him. A small piece of
paper, assurance that everything would be OK after six month, moving to the other side of the country, no email
communication about the lost item, no tracking number! Implication: my son owes $600.00 to the collection agency, not Telus and because my son's account was given to the collection agency, he is now redflagged and will have a bad credit rating for SEVEN years by the credit bureau. If he goes to apply for a loan, he can expect to pay higher interest rates. Lots of
mplications because he lost the tracking number. Telus says if he wants them to track the package, they need the tracking
number. If they somehow found my son's equipment, they would have to admit they made a mistake AND write an official letter to the credit bureau to get my son's name off the "redflag" list. My son tried to ask Canada Post if they had some kind
of cross-reference between the tracking number and my son's name but no go. Smells like a money grab by Telus. Very poor
ustomer service.

HELP: any suggestions would be appreciated as how to we can resolve this problem and get Telus to listen to my son's side
of the story. An advocate for customer complaints against Telus? Thank you.