I bought a phone HTC DIMOND from United Book store(Jarir book store) Abu Dhabi 11 month ago order No 57316 and S/N HT823GN39574. I found some DISPLAY problem on the LCD while using the phone. When I using in beginning its blinking slightly on bottom edge after it’s become more in is performance. So the time I gave the phone to the vendor with Warranty to do servicing.
In beginning they refuse to do send Servicing, They rise the hand as a normal vendor like after sold its not in is product to take care. So finally I request to the manager to send Servicing DUBAI HTC CARE, SIT Distribution, Dubai Airport Road Free zone.
In the service centre it was in 1 week observation they did not find the problem
Phone submitted date 01/12/2009, Service date 10/12/2009, HTC Care Service Bar code No: M1S09121000010
They are telling it is changed SUB board and ROM from the phone. I don’t think so when I giving the phone to service it was some photos and some video files, when I return back it was in same position. Its means they did something or not.
In the same time they telling we reinstalled the software. “Really my tears are come out”
The phone when I bought AD dhs 2999.00
So now the Second time I noticed that my mobile as the same position (LCD Display Blinking on below part) and again I giving back to the company for repair. I don’t know now what they will do……or not
I am totally unhappy customer of HTC.
I discourage anyone buying any kind of HTC product as I have a good friend who made the same mistake. I have met one of the customers in Cellucom today who said that he is not happy with the phone or the after sales services of HTC after investing a lot of money in HTC product. I strongly believe that HTC failed to give the customer confidence on after sales or else I believe Cellucom may not interested in HTC services as they give much priority for NOKIA, Sony Ericson etc.
I have never seen such level of customer support in all my life...!!!
Thanks & Best wishes your disappointed customer
Abu Dhabi – UAE
Mail id: firstname.lastname@example.org