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4.3 976 Reviews

HSN Complaints Summary

33 Resolved
171 Unresolved
Our verdict: With HSN's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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HSN reviews & complaints 212

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5:33 pm EDT
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HSN won't refund

While taking care of my 88 year old grandmother with dementia, I found all the closets in her house filled with HSN and QVC products. Still in the original packages, with receipts. I have spent months sorting out the mess, and I have to say QVC was a class act, took everything back. HSN on the other hand wouldn't even discuss it, although all of the items are still on their website for full price and they would lose nothing by taking back this junk and reselling it. Instead they have robbed an old woman of her social security checks!

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A Wms.
, US
Dec 19, 2021 2:38 am EST

I purchased 3 purses and a backback from the Joy and Iman collection years ago I never used the purses until a year later. I start looking in the blue purse only to find out the pockets are sewn upside down. I love the purses but I refuse to make the last payment and would like my money back for the full total of the blue purse. I dont use it, what can I do

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westyjames
Wolcott, US
Nov 23, 2009 12:49 pm EST

you are so right! hsn is very deceiving, as well as total liars. I could hear the tv from my computer where I was looking into something they were showing on tv & they were actually saying things that were not true according to their own web site. how do they get
away with being thieves? anyone else would be in jail by now. they actually sent me used ( I could tell that it was used already) products. 1/2 empty jars of creams that I immediately returned only to be charged a return s&h fee. I had went through kind of a run with them all at once & could not believe how many problems I had with their items. I could go on & on, until I wised up & stopped stopping with them.

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JZE
Hesperia, US
Nov 17, 2009 7:00 pm EST

I had never purchased anything on HSN before.
Until I purchased a Kodak camera that was false advertised as coming with a lithium rechargeable battery. That statement is what made me purchase the camera.
When the camera arrived, it not only did not come with the rechargeable battery, as the description stated, but Kodak informed me that the model was not even compatible with one. Meaning, I could only use it with 4 AA batteries which only last through about 4 uses. I asked for a refund and never got one until months after I filed a complaint with the better business bureau. I asked in my complaint that HSN be made to take off the false advertising about the camera off their website and last I looked it was still on there and another lady I "met" experienced the same problem I went through.

I will never purchase anything from them again, this was my first, and last experience with them.

It is unreasonable for anyone to conclude that because of this experience I am a "whiner".
People should be forewarned of this. This presented an extreme inconvenience to me which HSN never apologized for.

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nomorewhining
, US
Nov 17, 2009 6:35 pm EST

I used to work for HSN and, quite frankly, still cannot believe how customers think companies should take back items that were purchased 6 months, 1 year, even 3 years (yes- I had a customer like this) prior. Come on! These companies are running a business. No one conned your loony grandma into purchasing things. I hated the customers that would run up all 20 of their credit cards and then call customer service asking how they are supposed to pay for it... Seriously, no one told you to order a bunch of crap and run up all 20 of your credit cards. If you walked into Wal-mart asking how you are supposed to pay your credit cards that you ran up or return aged items--- they would laugh you out of the store!

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JZE
Hesperia, US
Jul 10, 2009 4:22 pm EDT

I need HSN fax number. Does anyone have it?
What state is their corporate office located in?
please email me mscwolfe@aol.com

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xxx deseo, US
May 05, 2009 12:44 am EDT

HSN is a bully. They bully their customers. QVC is pretty good at helping out when Grandmother goes wild.

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Cindy
, US
Apr 28, 2009 5:59 pm EDT

So sorry about this situation with your mother. I am glad you had a good experience with QVC, as mine was terrible. They refused to take back a jacket I bought because it was over 30 days from the date of purchase. They also refused to help me get reimbursed for an AeroBed that was defective. The second time I used it, the valve broke off and would not retain air. I finally sent them back my credit card and I am still fuming. Oh well, live and learn.

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3:16 pm EDT
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HSN no cust. service

HSN deliberately deceives customers concerning shipping policies. While the information relayed on the web site is 5-10 days for shipping, Customer Service tells you verbally that it is 16 days.

It has been 12 days since I ordered a ring and am still waiting for it. HSN refuses to do anything about it until at least April 4. However, they have my money. Their statement is that, 'It will arrive any day now.'

I tried contacting Corporate, and they say there is nothing that can be done.

Warning: If you buy from HSN, be careful. You may or may not receive what you order.

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xxx deseo, US
May 05, 2009 1:02 am EDT

Did you get the ring?

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10:09 am EST
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HSN terrible company

I purchased a Gateway notebook through HSN. I started having problems the day Igot it and wanted to return it. I contacted HSN and was told ok to return computer to HSN Returns, Dock-SPC 10, 4697 Crossroads Park Dr., Liverpool, NY 13088. I sent it through USPS and insured it for $800.00 I was told that tracking information through my local postal service will be connected to my insurance receipt. I return computer using the above address to warehouse in Liverpool, NY. When I contacted Gateway return department I was told that they never received my computer and they have no way of tracking the package and they can not provide me with any warehouse information. I would have to contact USPS since they are the shipper. I contacted HSN and they told me the returns are handle by Gateway and they will not be able to refund me my return if gateway don't have tracking information. So I went back to USPS and they said it was delivered to Gateway. USPS told me to get a letter from Gateway stating they did not receive my computer, but Gateway has given me the run around.

Nither company is taking ownership of the problem or to locate my return I have been getting such a run around... Both companies refuse to give me any help. I have over 12 phone calls to gateway and over 8 hours of being on hold or just hung up on.

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Lisa
Versailles, US
Apr 28, 2009 5:30 pm EDT

While taking care of my 88 year old grandmother with dementia, I found all the closets in her house filled with HSN and QVC products. Still in the original packages, with receipts. I have spent months sorting out the mess, and I have to say QVC was a class act, took everything back. HSN on the other hand wouldn't even discuss it, although all of the items are still on their website for full price and they would lose nothing by taking back this junk and reselling it. Instead they have robbed an old woman of her social security checks!

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5:11 am EST
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HSN don't do business with them

I ordered a canon FS10 camcorder with bag. The price was good but when I read the reviews on the site i was skeptical whether I should use this site or not? I had heard of HSN before on TV promos.

I thought I would take the risk for the price I'm getting. Amazingly I got the product in 2 business days and the condition was perfect.
I would not mind doing business with the seller in future.

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8:19 pm EST
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HSN innova inc

Handles on pots on Innova cookware guaranteed for 50 years have detached from pots. This product purchased from HSN with a warranty and now they are not standing behind their product claiming company is out of business. I did not purchase the product from Innova, I purchased the product from HSN and they do not honor their guarantees. Do not purchase from HSN dishonest and not a reputable company.

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12:32 pm EST
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HSN bad service

I purchased a Gateway laptop as a gift in May 2008. It was supposed to come with over $700 of software. I received the computer and gave it as a gift but the software was not with it. When I called HSN I was told it was being shipped separately directly from Gateway. I told te gift recipient that software was coming but it never arrived. I conteacted HSN over and over by phone and by email for months. They kept telling me they would contact Gateway and get back to me but never did and I never recieved the software. I finally recieved an automated phone call tellign me to call Gateway directly. After getting the runaround from them I was told that I had 90 days to report that my order was not complete and since it was now over the 90 day limit I could not get it and would have to contact HSN. So I called HSN again and was again told they would research it and get back to me. I received a letter telling me that the product was unavailable and that I could return it for a refund - HOWEVER I was over the 30 day return period ! SO I called again and again spoke with a supervisor who told me unfortunately I was never going to get the software but I could have a partial refund which was not enough to cover the missing items. She said she would try again to contact Gateway and call me back. My call was never returned and when I called again tehy had no record of my calls and the very rude supervisor asked me why I waited until November to complain ! I exoplained to her again that I had called and emailed over and over and she finally found some sort of notation on it. When I asked for th eprevious supervisor I had spoken with I was told there were two by that name and neither was in and she would email them and get back to me. I'm sure I'll never recieve that call...

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Tonya34
, US
Sep 08, 2016 10:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yeah the customer service sucks. They played those cards with me too, stating that they didn't have any record of me calling. Well the jokes on them because I recorded every conversation. I also saved every fax confirmation sent to them from my financial institution. They said they didn't get that either.

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Terry Clay
, US
Jun 08, 2016 4:53 am EDT

I purchased a large set of the huggable hangers and found that the 4 bar hangers break on the first use. HSN would not stand behind them and directed me to Ingenious Designs, who never answers the phone line. I will not be purchasing any more Joy Mangano products not only because of the flimsy product, but the poor treatment of customers trying to contact them

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GTGT
Apache Junction, US
Jul 30, 2012 6:45 pm EDT
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PURCHED THE GREEN PANS GOOD OUT OF THE BOX THEN ABOUT SIX MONTHS THEY STICK AND WELD TO PAN!

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St. Louis
St. Louis, US
Sep 08, 2010 12:17 am EDT

I purchased a cam corder and a cleaning product from HSN and it was sent to my old address. When checked on order and learned of this requested to have it reshipped. They refused yet expect for me to pay the flex payments on the order. They were rude and not helpful in this matter at all.

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Rand
Flossmoor, US
May 30, 2009 11:07 pm EDT

I ordered a Bissell floor steamer for my new home. With it I ordered the replacement pads at the very same time. The steamer arrived and works wonderful. The pads never arrived. I called HSN who said they were delivered. I said they were not delivered to me. HSN agreed to refund the pads. A week later UPS informs me they delivered the pads...to my previous address. Remember, I ordered the pads at the same time with the help of a real person. I called HSN to help them clear this mess. "No problem, the situation is fixed." Or it was until I got a letter telling me that they had proof from UPS of the delivery. I called back again and again it allegedly cleared up...until the next letter came. I called yet another time and again, "it's fixed." Yesterday, HSN billed my credit card again. I called back and supposedly, it will be fixed within 7-10 days.

If I seem skeptical with HSN, can you blame me!? Frankly, I am horrified that this simple transaction has continued this far, for this long without anybody able to override the company's computer and lack of people skills.

I suspect this issue will not be fixed and I will be out my almost $27, a small penalty for me but in the end, a lost customer for all time to HSN. I hope that HSN considers it worth it. As a retail district manager for a national retailer, I terminate the employment of associates for this lack of action and failure to resolve a customer's issues.

HSN...your services are no longer needed nor desired.

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10:41 am EST
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HSN ultrex

I made my first purchase of ultrex in 2001 and now I have cookware which is worthless. So much for believing anything hsn says about warranties. Never again! If there is a class action suit filed against this company (Hsn/innovex/ultrex) please count me in!

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6:06 am EDT
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HSN scam billing

I purchased a GPS system which I returned with insurance. I waited 1 month to be reimbursed and when I wasn't I called and they told me to track the package if it was insured and fax them the tracking information which I did that stated it was received

in Atlanta Georgia two weeks after I mailed it. They reimbursed me 2 days later at which time I discarded all information on same. Then 1 and 1/2 month later I was sent a letter from HSH stating they had not received my return and they charged my debit card for the GPS that I did not have. I called and was told that they need a signature from Atlanta Georgia. I was told that Atlanta Georgia was one of their distributors. I told them then get your money from them, they have your package.

Then a supervisor told me how sorry they were and they could do nothing!

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9:21 pm EDT

HSN sold as authenic handbag not real

I purchased in 2006 at the end of the year a Doney and Bourke sachetel style handbag via HSN it was sold to me as an authenic handbag. I contacted them back questioning it's originality and again I was assured that HSN only carried the real Doney & Bourke handbags. At that time I complained that the straps did not appear to the the ture quality like others I had seen. I was told to contact Doney and Bourke and they assured me also that HSN only carried their original bags and I therefore reqested the registration on my bag for which they did provide me with that information. I used the bag for only 3 days when first purchased in 2006 and not again until 2008 in January at this time I began to notice that the strap on the bag was peeling and that there was a very fine cut under the bottom of the bag on the leather part. I paid top dollar for this bag! I visited the Doney and Bourke store in Williamsburg recently to notice and be told that their ture bags always have the name lable and/or tag which is also leather within all of the bags. My bag only has a tag with bar code and the DB initials. What should I do to recoup my monies and make my complaints?

Thanks,

Constance R. Mason
[protected]
[protected]

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3:03 pm EDT

HSN online scam!

HSN is issuing credit cards through GEMB. I attempted to pay my account online., after registering my bank information and other personal information. I paid one payment online 3/3/08, on 38/09 I received notice that my bank had refused payment because I refuted the payment. I called my bank. My bank said nobody from HSN GEMB had requested payment and they know I did not contact them to refute payment. I spoke with regular HSN customer service 3 times, the times I was referred to the credit card side. Until reading this site I thought perhaps I had keyed in a typo on the routing number or bank account number. When speaking to the credit card folks (who are out of country (outsourcing) they first could tell me none of my personal info was accessible to them and they couldn't correct it.

They kept referring me back to normal customer service, who then transferred me back to them. The third person I spoke with said she accessed the information and it was blank-no routing number or bank account number had been filled it. This was clearly inconsistent with their own email saying they had the information to submit the bill, did submit it and was refused payment. The email is inconsistent with the bank (who I have had zero problems with for 15 years). After reading the complaints about GEMB I am now terrified that I am at HIGH RISK for identity theft. I have canceled the card and requested a paper final bill. I think I was phished and don't know what to do.

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xxx deseo, US
May 05, 2009 12:46 am EDT

I'm so sorry this happened to you. I hope you have by now gotten this resolved.

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12:00 am EST
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HSN electionic payment

Too many problems with credit cards. My purse was stolen and when I got all new cards some of the statements were made electronic, so I said how can I pay it if I dont see it, I dont check in online everyday or even read all emails. Plus if my credit card paid my online bills then everything is canceled. An electionic payment at hsnmastercard waited 3 weeks to tell me they didnt have all the numbers and sent the payment back. Its so funny they didnt charge a late fee but changed my apr to 30%interest. I said u see I tried to make the payment the money is in the bank and the old check information has the same info. I said u can take it back to were is was or I can just not pay it. Paypal did me the same way and then fixed the problem and took my apr back down. Mastercard is still being stupid when its not even my fault they didnt get their payment, it told me when I hand the number in reverse im sure it knew that I had all the numebers in there I did it 5 times and made sure it was right.

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Betty Williams
, US
Mar 24, 2021 8:19 pm EDT

The people at HSN customer service is very disrespectful I will never deal with yell anymore because yell want to charge me late fee and I don't understand why I have to pay late fee because I called you all and told yell that I have a new card and yell was still was using my old card now I had to pay late fee I will never order nothing from yell anymore and I was a good customer

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12:00 am EDT
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HSN innova out of business according to hsn, all ultrex warranty are not supported

I have purchased a 17 piece Ultrex Gourmet Quality Cookware set from HSN with a 50 year Warranty. After using the pots and pans, the teflon part of it started peeling off. I have attempted to contact HSN about the product and they could not find a record in their system using my home telephone number for 20 years that I have purchased the product. Ultrex has breached the Warranty of their Product. The product did not perform the quality as it was advertised on HSN show. I was hoping to get address or contact information for Innova, Inc.

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Lois M. Davis
Belle Plaine, US
Sep 23, 2023 10:22 pm EDT

I ordered {4} four carousels from you on August 11 and have not received them. My order num 7814-HSN. When are you shipping them?

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Laserbill
Edgemont, US
Aug 20, 2023 2:04 am EDT

It is pretty bad that your female hosts have holes in their pants not very professional

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william f blades
ANDERSON, US
Jun 04, 2023 1:55 am EDT

5/23 Supposed to have been 8 steaks, received 6. No dry ice, 2 steaks were completely thawed and the rest were partially thawed. Grilled 1 steak and it had a lot of gristle and was too tough to easily cut with a steak knife let alone with a spoon as shown on the demo. Grilled a 2nd steak with same results

supposed to have b

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Nancy Nunes
Roseville, US
May 06, 2023 11:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered some plants that ended up being weeds , I paid $27 for weeds how dare you there morning glories , weeds, I order a lot of items from HSN I won’t be doing that anymore I paid $27.00’for weeds what else do you want me to say . Give me a call , pay me back my money. My Name is Nancy Nunes from Roseville Ca

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Nothing 2
Portland, US
Dec 21, 2022 7:55 pm EST

I ordered you Carmel Jingle Apples for December. When I opened the box the candy over the Carmel looked old. The white candy one looked off white like old white chocolate. I cut one open and it was brown inside. I could not send these to anyone. I ended up throwing them away. I will never order them again! I do not recommend them to anyone.

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J Roster
, US
Apr 13, 2020 1:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also am a victim of owning this Ultrex cookware. The teflon has come off of the pans and several handles on the lids have come off. I recently contacted HSN and was told pretty much the same as all previous posters. They couldn't find my act #, couldn't find my phone # etc. I explained to them when I purchased these, I was a single mother raising children by myself and at the time of life, they were expensive and I considered them an investment, because in all reality, the cookware would probably outlived me. Now I'm stuck with crappy cookware and no options. I pleased with the representative from HSN and was told that she was sorry but that HSN holds no accountability because the company folded and I reminded her that it was HSN that SOLD it to me, so don't they hold responsibility? I would love to hear from others if there was a class action suit filed.

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Tyrone hanchett
, US
Nov 20, 2019 11:36 am EST

My credit been interrupt since day one credit number [protected] couldn't purchase online order since would like some one to look in to te credit card every since day one if can, the card been with order nevery order for my self some one been using my card since & the card is off, flileing a complanint on my credit card on the 11/15/2019.

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Mozelle Gwynne
, US
Nov 15, 2018 2:49 am EST

I received my product today from HSN and instructions were in Spanish only and I do not speak or write Spanish. I am so tired of anyone pushing Spanish on me especially when I am paying for the product.

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Helene Fitch
, US
Oct 16, 2018 8:05 pm EDT

I purchased several Ultrex pans, always on special. I've enjoyed my pans. I don't have a large family so I especially used them on holidays where cleanup was essential. Still using some and would have liked to get some more. I take care of my kitchen ware and Never thought they would last forever, and 50 years is forever. No I don't want your 'junk gone bad'... but I 'm continuing to enjoy the pans I still have.
An Ultrex fan

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Linda Sammons
, US
Sep 11, 2018 2:47 am EDT

I repeatedly have problems when attempting online acct payments.
When I sign on the acct opens up a previous HSN acct/ number, instead of my current acct Please help me to resolve this situation.

HSN Customer Reviews Overview

HSN, also known as Home Shopping Network, is an online retail platform offering a diverse range of products including fashion, jewelry, beauty, home goods, and electronics. Customers can shop for items through their website, which features detailed product descriptions, customer reviews, and video presentations. HSN also provides services such as flexible payment options, customer service support, and a return policy. The site often hosts special deals and promotions across its various categories.

HSN In-depth Review

In summary: HSN, also known as Home Shopping Network, is a well-established online retailer that offers a diverse range of products. From fashion to electronics, HSN provides a comprehensive shopping experience with a focus on convenience and customer satisfaction. Below, we delve into various aspects of the HSN shopping experience.

Website Navigation and User Experience: HSN.com offers a clean and intuitive interface, making it easy for users to browse and find products. The search functionality is robust, with filters that help narrow down results. Pages load quickly, and the overall design is user-friendly, contributing to a pleasant shopping experience.

Product Range and Selection: The product selection on HSN is vast, covering categories such as beauty, jewelry, home goods, and more. They offer a mix of well-known brands and exclusive products, catering to a wide range of tastes and needs.

Pricing and Value for Money: Prices on HSN are competitive, and the site often features deals and special offers. While some items may be priced higher than average, the value is justified by the quality and exclusivity of products.

Product Quality and Authenticity: HSN is known for its commitment to quality. Products are generally reliable and authentic, with brand partnerships ensuring that customers receive genuine items.

Customer Service and Support: HSN provides comprehensive customer service, including a 24/7 live chat option. Their support team is known for being helpful and resolving issues in a timely manner.

Payment Options and Security: The site offers various payment options, including credit cards, PayPal, and HSN's own credit card. Transactions are secure, with appropriate measures in place to protect customer information.

Shipping and Delivery Services: HSN offers standard, express, and super express shipping options. Shipping times and costs are reasonable, and the site provides accurate estimates for delivery.

Return and Refund Policies: The return policy is customer-friendly, allowing returns within a specified period for most items. Refunds are processed promptly once the return is received and inspected.

Customer Reviews and Testimonials: Product pages feature customer reviews, which are helpful for prospective buyers. The reviews appear genuine and provide insight into the user experience with the product.

Promotions and Discounts: HSN regularly runs promotions and discounts, especially during holidays and special events. Customers can sign up for emails to receive notifications about upcoming sales.

Loyalty Programs and Rewards: HSN offers a rewards program where customers can earn points for purchases, which can be redeemed for discounts on future orders. This program adds value for frequent shoppers.

Mobile App and Multi-Platform Accessibility: HSN's mobile app is user-friendly and makes shopping on-the-go a breeze. The app is available for both iOS and Android devices, ensuring a wide range of customers can access it.

Social Responsibility and Sustainability Efforts: HSN participates in various social responsibility initiatives, though detailed information on sustainability efforts is not prominently featured on their website.

Brand Reputation and Industry Standing: HSN has a strong reputation in the industry, known for its quality products and customer service. It has established itself as a trustworthy retailer over the years.

Comparison with Competitors: Compared to other online retailers, HSN holds its own with a unique product selection and a focus on customer experience. While prices may be higher than discount retailers, the quality and service often justify the cost.

How to file a complaint about HSN?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with HSN in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with HSN. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure that each step is clearly defined to guide you effectively through the process of filing a complaint against HSN on ComplaintsBoard.com.

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HSN contacts

Phone numbers

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with HSN?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with HSN Customer Service. Initial HSN complaints should be directed to their team directly. You can find contact details for HSN above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about HSN. Discuss the issues you have had with HSN and work with their customer service team to find a resolution.