Complaint Rating:

Company information:
HSBC Retail Services
Florida
United States

Bought my motorcycle Oct 3,2007 then received a phone call on Nov 6th saying payment was late. Found out it was due on Oct 25th. Make an immediate payment the next day and they agree to drop late charge. Make another one on Nov 14th and and it arrives via my online bank's bill pay system ontime but it's not processed until after the due date. I get another phone call around Dec 10th saying that payment was late and so was the one that was due on Oct 25th. I disagree and told them I will give them back the motorcycle if this continues. I make another payment for Dec 25th payment it arrives Dec 22. It's late too. No matter when you send it and how early it gets there, it's always late. I guess they think I must be mailing this through the USPS and cannot prove arrival date. Thank GOD for online banking. I can't wait for them to keep this up so I can go forth with legal action.