Complaint Rating:

Company information:
HSBC
Ohio
United States
www.hsbc.com

My husband and I refinanced our home loan with HSBC and consolidated some bills. We were not told until closing that our taxes were not included in our payment or our ins. We had already told creditors they would be payed off. We felt trapped. Long story short. Our house payment is almost double what we were paying. we have fallen behind in taxes, house payment other bills due to such an increase that we can't keep up. We paid 5000.00 in closing fees also. We also found it interesting that the person THEY sent to appraise our house asked how much we wanted the appraisal to be for and magically that numbered appeared on the appraisal. For some reason now others are telling us that our house is worth less. We are unable to refinance now due to poor credit scores. We are hard working people that were just trying to get ahead and now we're so far behind. I will admit we were naive but they new exactly what they were doing. Other mortgage companies that we have talked with can not believe that we were charged 5000.00 in closing cost and when we tell them what our interest rate is they about choke. They are floored, BUT everyone of them tell us that this is what HSBC is known for. I am just wanting others to know that we do not recommend anyone using HSBC for ANY REASON AT ALL.