Complaint Rating:

Company information:
Consumer
220 New Bridge Road
Bergenfield, New Jersey
United States
Phone: 2012445640

We have two auto loans with HSBC. After my husband deployed for the middleeast HSBC reposses both car this year. The first time was back in March 2008 and 2 time was this past week. We requested that HSBC reduced our interest Rate from 16% to 6% on both accounts under the provision fo the Service Member Civil Relif Act. HSBC reposses wife car on 25 July 2008, after cerified mail letter received by HSBC in june2008. HSBC Auto Finance in a BIG RIPOFF. This company has VERY VERY POOR CONSUMER SERVICE and do not support any military service members who are deploying to help keep our counrty free and safe. HSBC Auto finance fail to reduce my high interest rate since my husband bee on this deployment for Operation Iraqi freedom. They told us that the wife in not entitle to the reduced interest rate under the SCRA. My husband informed our Family Assistance Center for military service member families. Our FRG Rep called HSBC Auto Finance and would not support this soldier after all document were submitted since January 2008. Now HSBC want the servicemeber wife to pay 800 to 1500 dollar before the car returen. HSBC Auto is ripping off this service member family, were the soldier and this wife do not have to pay any fees or back payment. Now the service member wife has no means of transportation for the family and to get to her doctor for followup medical care. In closing, We would like to remind all military and non-miltary famiies that HSBC Auto Fincance Company not for good consumer service, not to support our military guy and gal oversea fighting for freedom. They only want your hard earned money at a very high interest rate and reposses your car after 2-3 delinguent months. Recommend that your check your state law. The repossession company will take your car off your property even if the driveway gate in locked. We recoomend that you complaint to the Main office of HSBC and file complaint with your state Consumer Affairs Department and file special claim suite company for not