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H&R Block / HRB Digital
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1.9 565 Reviews

H&R Block / HRB Digital Complaints Summary

127 Resolved
438 Unresolved
Our verdict: When using services from H&R Block / HRB Digital with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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H&R Block / HRB Digital reviews & complaints 565

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Newest H&R Block / HRB Digital reviews & complaints

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E
4:17 pm EDT

H&R Block / HRB Digital tax preparation charges

My wife and I did our taxes at H&R block and we were ripped off!

On my wife return, she was suppose to be refunded $2049 and only $1379 was deposited into her account. $670 was stolen from her refund! The preparation charge was suppose to be only $50, instead the charge her $670

On my return, I was suppose to be refunded $ 2706 and only $2036 was deposited into my account. H&R block also overcharged me $ 670, which was suppose to be only $50. My hard, blood and sweat money, the stole from us!

We want all our money back from H&R block

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TruthinessAvenger
, US
Jan 13, 2017 10:45 pm EST

Oh, I have a feeling you're DEFINITELY not going to like this. Here goes: 1, the price they charged you was correct. And 2, you aren't seeing a DIME of it back. They're like legalized muggers: Important until they take your money, then discard you and leave you victimized. And for #1, when I say right, it doesn't mean I agree with the price, which is why I'm doing this and also volunteer my time sometimes for completing people's taxes to reduce the number of victims like you as much as humanly possible. Next time, either go to VITA, an IRS Sponsored free tax preparation clinic (Single filing status $20, 000, all others $50, 000), or find a reputable person or tax program for way less money than Block charges. Hope your new years goes better.

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1:44 pm EDT
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H&R Block / HRB Digital tax preparer

My name is Jim Cooper, As always I file at the Valley Springs store. This year I had a different preparer. He was a older gentleman, that seemed very confused from the start. He made multiple mistakes and had to go back and correct them as he went.
I told him that my wife and I had separated September 2015 and the divorce was final July 2015. The courts awarded me the house and I was responsible for the taxes. When we were done he electronically filed for my refund and said take the hard copy and have my ex wife sign and return them back to h&r block. In meantime I received my tax return, and my ex wife refuses to sign. So I went back to h&r Block only to find out that my HIRED PROFESSIONAL CERTIFED TAX PREPARER FILED MARRIED JOINTLY ! AND I NOW HAVE TO GIVE BACK HALF OF WHAT I RECIEVED! REALLY? I DEMAND ! my monies back from H&R Block and will NEVER use them again !

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TruthinessAvenger
, US
Jan 14, 2017 3:38 pm EST

Yeah. Usually titles there mean nothing about tax experience, not even length of tenure there. As a rule of thumb, the good ones, as in people like me, usually leave within the first year because of the Chernobyl level of toxicity of ethicslessness and illegalities. I'm sorry you went through that. I hope that you qualify for VITA, an IRS sponsored free tax prep with competent people like me completing taxes, and WAAAAAY more knowledgeable than anyone at Block ever could hope or attain to be. Filing status single $20, 000, all others $50, 000, or use a reputable online tax program as good substitutes to complete your taxes to pay as little preparation as possible yet have an accurate return. Have a happy new year.

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7:08 am EDT

H&R Block / HRB Digital tax

I've been trying to get my $400.00 owed me. I decided to try their e card offer which never came thru for me. They did try to resend several times, but to no avail. After that they told me they would send me check for the proceeds. Which has been several weeks ago. I feel like they don't know what they are doing and have lost something. So at this point all I can do is keep bugging them until something good happens. They are not trying to deny that I'm owed this money.

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TruthinessAvenger
, US
Jan 14, 2017 3:42 pm EST

Yeah. They don't know what they're doing. At ALL. The only thing they're experts in is finding ways to legally steal as much of your money as possible and leave you with no recourse, as if you were just food they bought, consumed, and threw out the refuse. Sorry that you went through such an unfortunate situation. Next time, please use VITA, an IRS sponsored free tax preparation clinic $20, 000 single all others $50, 000, or a reputable tax program. Hope this helps. Have a happy new year regardless.

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5:15 pm EDT

H&R Block / HRB Digital tax prep

Called 3 times in order to get pricing in tax preparation. I received 3 different answers. I was told it wouldn't be over $200. It ended up being $420. I'd understand the high pricing had the service been excellent, but that was far from the case. I asked several questions and was lucky if I received a clear answer. I feel so ripped off and unconfident in the validity of my return. They messed up my return in 2013 and gave them another chance. I will never go back here again.

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TruthinessAvenger
, US
Jan 14, 2017 3:49 pm EST

Ahh, yes. This one. Brings back memories. None of them good, by the way. When I gave prices, it was from a good few years ago. But we were, tax professionals, prevented from seeing how the prices would roll out, despite the fact we charge on a form basis. The ones I knew, I knew from memory because of their ridiculously high amount for such a simple form that can be filled out by hand in 5 minutes. But still, what they told you again was a lie in order to fleece you of your money and then automatically ignore your comments afterward. Unless you were unlucky enough to earn their ire, at which point we would purposely screw up your taxes to the point, if you got one of the preparers angry enough, you not only wouldn't qualify for EIC again, but may get visited by law enforcement. Use VITA, the IRS Sponsored free tax clinic. Look them up online. Single filing status $20, 000, all others $50, 000. Or use a reputable tax program online or find someone who does it accurate and honest, and charges a reasonable price. SOrry for what you went through. Hapy new year, regardless.

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12:17 pm EDT

H&R Block / HRB Digital tax software

On 12/31/15, I purchased H&R Block's Premier and Business Tax software. After approximately 6 weeks of trying to get it to load and work properly, I requested a full refund from H&R Block in accordance with their customer satisfaction policy.

By the middle of March, after not hearing anything about the status of my refund, I called the company to inquire. They apologized and told me that they would immediately process the $74.19 refund. I then received an e-mail stating additional information was needed, and I provided it via e-mail.

As of yesterday (4/8/16), the company still refuses to confirm that my refund will be processed, and they have closed my file. I will be contacting my credit card company to initiate a chargeback and contact the PA Attorney General's Office for further action. AVOID WASTING YOUR TIME AND MONEY WITH THIS COMPANY!

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TruthinessAvenger
, US
Jan 14, 2017 3:57 pm EST

Yep. Sleazy and scammy till the bitter end. They are just like politicians. Use all these promises, bold faced and out there, then immediately go back on them using the flimsiest of excuses and blatant ignorance of their own decency. Hopefully, now you'll use a tax program, a reputable person charging a price reasonable for you, or use VITA, IRS Sponsored tax clinic to get your taxes done free if, for the biggest among many qualifiers, you have income below: Filing status Single $20, 000, all others $50, 000. I hope this experience made you wary of just about anybody. Which is a good thing, because the more wary one is, the more the company has to prove themselves, making it beneficial to all who have credibility and forthrightness.

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12:32 pm EDT

H&R Block / HRB Digital tax preparation

Last year a friend and I went to H and R block to have our taxes prepared. I did not receive my state refund plus was told I would not receive a federal return. I come to find out today 4/7/2016, that my taxes were not filed and I paid 328 dollars out of pocket that has not been refunded to me. My friend also had his taxes prepared by the same preparer, and I was under the impression if you do not receive a refund, there would be no charge. Come to find out after he was taxed to pay over 8000 dollars, the preparer may have prepared his taxes incorrectly. Is there any compensation for either of us? or are both of us out of money, time and mind for choosing H and R block for preparing our 2014 taxes. This year I prepared both of our taxes using turbo tax and both will be receiving a refund. I will for now on prepare our taxes. No more fraudulent companies for us.

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TruthinessAvenger
, US
Jan 14, 2017 4:01 pm EST

Number 1, yes, 100 percent to the Nth exponent you're both out of money. Again, their model is crafted to only care about the money, almost like a legalized mugging scheme. Second, you guys are lucky it wasn't more, as in using that clearinghouse computer to screw with your taxes to the point the cops are called to your place to arrest you for major fraud. That can realistically happen. Hopefully, you'll use a reputable tax program, a reputable person charging a reasonable price, or use VITA, IRS Sponsored place where if you fall under Filing Status Single $20, 000, all others $50, 000, you can get your taxes filed free. Remember this and have a better year than the year where this unconscionable incident happened.

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11:41 am EDT

H&R Block / HRB Digital office lost all of our tax documentation

My husband and I went to file our taxes and realized we were missing some information about our cross-country move and one of my W-2 forms from the other state, also Leah who was doing our return did not know what one of the numbers was on my husband's W-2 so we needed to inquire about that from his employer. We filed most of the information but said we would drop off the rest of the information soon. I came back a week or two later and left my packet including all of my W-2 forms, all of my receipts, and the previous year's taxes. I did not hear from Leah so I called the next week to ask if she had received our documents. She told me yes she did and had left me a message saying so. I told her I had not received any message from her. We came in a week or two later to finalize and submit our taxes. Leah was not there and the woman helping us said she could not find any of our documentation but that Leah would come in early the following day to double check and call us back, we confirmed that they had the correct number to reach me at. I did not hear back from her, two days later another employee called us to say that Leah could not find the information and claimed that we had taken everything with us and further that she would be out of the country until March 31 and no one else could help us in the mean time. I then called the H & R block's main line and a case was started. I was called a week later and told the original person working on my case was no longer working with them and a new person was handling my case. I was very angry by this point, the woman handling my case referred to me continually by "Miss" and my first name which I also found very disrespectful. She told me she had spoken with the office manager and that we should come to a final resolution and that we would not have to pay for our tax preparation, which I found satisfactory. My husband went to the office immediately and was told we could have $50 off of the preparation when he disagreed they called the main line again and he was told there were no notes in our file. I have not been contacted a single time by the office handling our return. Even the main line has only contacted me once, the regional manager has finally been contacted he did call me immediately and claims that we will have a resolution by Monday, but taxes are due next week. We started this whole process over two months ago. I can say I will never use them again and would actively discourage anyone else from using. Not just for loosing our information but more so for the lack of follow through we have received from H&R block and the inability to come to a resolution in a timely manner.

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12:40 pm EDT
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H&R Block / HRB Digital peace of mind

I paid for peace of mind last year while doing my taxes. The tax officer made a mistake and IRS took 489$ from my returns due to this mistake. I have been going over and over to the local office and calling the peace of mind customer service but no one has helped me get my money back. The office manager at the local office said that she filed a claim on my behalf but I found out that this was a lie since the support office said there was no claim under my name or social security number. It has now been a year since I got the letter from IRS but the offices of H&R Block does not do anything but just says 'very sweetly' that they are on my case. This office has let me down very badly. I warn all to be aware of this fraud called 'peace of mind'. I have yet to get back my money and the manager is not in the office.

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Taverian
Lakeside, US
Sep 17, 2023 1:10 pm EDT

I received a notice from the State Tax Board stating I owe them money for a mistake on my taxes from 2018.

I called HRBlock and they told me that if I wanted to get help from them I would have to pay 99 dollars (Peace of Mind) to have them liason with State Tax Board.

I went to an HRBlock near me and talked to a "tax consultant" there. She told me I had not paid for "peace of mind" at the time I had my taxes done 5 years ago. She also said HRBlock had had issues with it's tax program. I paid 99 dollars to that office to figure out what went wrong. The consultant had no idea where the mistaken number (1000 something) had come from. She also stated that they could not liason with the state tax board, that information was in error.

She submitted my claim but the review office sent it back saying they would pay 34 dollars out of 300.

DO NOT TRUST THIS COMPANY...THEY DO NOT STAND BY THEIR WORD AND THEY WILL NOT HELP YOU.

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1:25 pm EDT

H&R Block / HRB Digital 2015 taxes

My daughter went in and had her taxes done for the first time this year. She has never had to file before, the lady did her taxes and found out she owed money. Instead of explaining options to my daughter (who is 24) she looks at her and says I am going to call your mother. Ok! She calls me and says your daughter owes money what do you want me to do. I told her make copies let us mail them in closer to April 15. Well that is what she did and then turned around emailed them in also. All she can say for her mistake is "I'm sorry this happened." I don't know what to do about this mess because neither one of has been working since February. My unemployment has run out and my daughter did not work enough quarters to even be able to draw unemployment, now they are telling us we have to pay this by April 18? I have no idea what to do. I do not recommend this anybody use HR Block.

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11:06 am EDT
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H&R Block / HRB Digital failure of h&r block to honor half-off deal promotion

This complaint is regarding the preparation of my wife and I, 2015 Federal and State income taxes forms. On or about March 11, 2016, I was referred to Joseph Allen, Senior Accountant at H&R Block offices, located at 3360 Satellite Blvd., Suite 13, Duluth, GA 30096.

Mr. Allen, agreed to prepare our 2015 income taxes and accepted our tax documents for preparations on or about March 11, 2015. Subsequently (3/18/16), I received a telephone call from Mr. Allen's office advising me that that our tax returns were prepared and ready for pickup.

On Monday, March 21, 2016, when I arrived at Mr. Joe Allen's office to receive my completed returns, I looked at return and realized he had charged me $400.00 for tax preparation services, which I immediately protested the over-charge. The amount being charged was not one-half (1/2) of the $348.00 tax prep amount that I had paid last year. The amount that I should have been charged and paid to H&R Block is $174.00.

Mr Allen, upon my request came to the front office, where I asked an explanation, and he responded, " I won't honor half-off promotion, because I use a different software." I replied that his response was unacceptable, and that I wanted him to honor the promo. He replied, " I guess I'll have to stop taking new clients, " and proceeded back to his office.

I informed Mr. Allen that I had expected from him full disclosure and in writing his refusal from the onset to not honor promo, particularly when H&R Block have numerous promo posters plastered over the front windows of his offices advertising Block's half-off promo, which I'm entitled and he's not honoring. I paid $400.00 to H&R Block the same day (3/21/2016) under protest, received my tax returns and am now filing this complaint to request a refund of excess fees that I'm due per H&R Block current one-half promotion.

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5:24 pm EDT
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H&R Block / HRB Digital tax preparation

I like to get my taxes done as soon as possible even though they are really easy and I could do myself I have chosen HRblock to do them the past few years to get them done correctly and fast I paid 290.00 dollars for this well I got my federal back quick but turns out they did something wrong with my state and had to do again it is now almost the end of March and I still don't have now I'm a single mom and 290.00 is a lot for me so when you've made a mistake is there some kind of refund cause I could of done myself and got back quicker, I'm not very happy.

Kailee O'Keefe

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9:00 am EST

H&R Block / HRB Digital income taxes

I went to do my taxes in Ontario CA H and R block first they gave me a women that spoke broken English it was a big mistake I requested another person and they told me she was the only one available so I had no choice.. I was running late for work so I settle for her I've worked for 2 years and my refund came up to $291 now is that cheating me out who can help me

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2:36 pm EST

H&R Block / HRB Digital can't get money due in a timely fashion

After being audited by ma for huge mistake of my income on my state return, I set an appointment in december 2015 to have h&r block amend my return. As to their policies, if the mistake is their wrong doing, they will refund any penalty and interest due. They submitted for my $213. 00 interest and never received it. Late january 2016, I realized that I still had not received it and made a few more calls.In the middle on february I was told that a check had been mailed and that I would be receiving it in a couple days; well the beginning of march (5th, 2016) has arrived, and my tax consultant informed me that the request had been submitted again and awaiting regional approval. Upon my followup this morning 3/7/2016, still nothing had been done. I called and asked to speak to the regional manager but was intercepted by the store manager. I was assertive that I was going to post to social media if this claim was not resolved immediately. I received the approval email shortly after to find the it will take another 4 - 6 weeks to process this refund due since december 2015. Calling the corporate office after a period of time the call was ended; i'm not sure if they hung up on me, but I never received a call back to finish the conversation. So let me me finish it here by not recommending hr block - they do not stand by their work.

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9:07 pm EST
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H&R Block / HRB Digital tax prep

On January 21, 2016 my husband and I went to the H and R Block office in Desloge Missouri to file our return. The preparer failed to ask for a 1095A for myself, and filed the taxes without it. On February 13, 2016 we received notice from the IRS that we needed to provide a copy of my 1095A and submit a form 8962 and a new page 2 with our signatures on them. My husband took the required paperwork to the office on a Wednesday and we were assured it would be faxed that evening. However, as Monday rolled around the new forms had not been submitted. When we called to ask what the problem was, the secretary said he had ' misplaced ' the 1095A . After some searching, it was finally located and faxed to the IRS. we asked about getting our fees refunded or waived, and we were told we were ' Shxt out of luck ' on that idea...because that company never waives fees regardless of how much the preparers mess things up. This one mistake slowed our return down by nearly a month, and not one single person in that office cared one bit about the emotional distress placed on my family and I due to one rookie mistake made by a preparer who claimed to be a 5 yr veteran preparer. We just want our $233.00 refunded, since that would be the correct plan of action for this company.

Respectfully Submitted,
Kelly and Chris McKee

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2:53 pm EST

H&R Block / HRB Digital service and irresponsibility

first appointment, preparer has zero idea who we are, says no record of 2 appointments, even tho made yr before with him and even tho confirmed earlier that day with receptionist, then we say ok we ll go to more expensive office to prearer from few yrs before and she keeps trying to pitch other servuces we don't want or are interested in; then make apt agin and again preparer not there no one knows ho we are, no one knows about offered discount from supposed office manger and o ne knows how to do a trust return, again have to go back, no one knows mount to charge and refusing to send in irs return till pd, wont return calls or emails;customer serviceat corporate useless and ineffective

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5:18 pm EST

H&R Block / HRB Digital hrblock.com & customer service

They assigned the wrong tax professional to review my return and now I can't get it changed and my return is unaccessible to me and when I call their TFN [protected] I experienced the following issues : getting trapped in an IVR and disconnected when my request did not match their preprogrammed answers, hung up on by an agent - I expressed I was frustrated and she simply hung up on me. I called the TFN on their site [protected] and nothing happened... the phone didn't ring, there was no "thank you for calling HR Block" etc. I called a local office and explained the issue - they said that they had received multiple complaints about rude employees, issues with incorrect assignment to untrained agents, etc. I asked for a refund so I can submit my taxes with another company, and was told someone would call me back. Ridiculous run around and I will NOT use them again.

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hogrider82
, US
Mar 28, 2016 1:46 pm EDT
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I have tried to get my tax returns that i filed with hand r block and have not been able to get my copies and now the state of indiana is sueing me for taxes which h an r block filed for me

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Gary Saxton
Chandler, US
Mar 26, 2016 6:59 am EDT

I was just charged $340 for my tax return and that's with a $25.00 discount. I had 2 extra forms. I've been a loyal customer for 10-11 years. I find your charges outrageous. There are a lot of Drs. and lawyers that don't charge fees like you do. H&R Block has become an extremely greedy company like so many others in our country today. Needless to say you've done my return for the last time!

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7:26 pm EST

H&R Block / HRB Digital h&r block should shut their doors forever

The beginning of January I went to H&Rr Block to have my taxes prepared. I had all my information with me every document. The tax preparer completed my taxes, so I thought. I was given my first completed package feeling confident I went home. Two days later I was given a call by the tax collector and was told that he did not finish the paper work. He informed me that because I hadn't signed off on not having to pay the out of pocket balance there was a form that I needed to fill out so it could go through. I said OK I will be there the next day. I went in and of course the computer facing him and with only the information he'd given me the prior day I'm electronically signing. Well now I'm done signing electronically and I get a txt while I'm sitting there stating the IRS has excepted my refund. Just so happens the tax preparer went to the printer and brought back these papers I have already electronically signed off on with a totally different price then the initial one. Not only did he lie to me but he took away my right to change my mind and go somewhere else. He was so upset that he offered to give me twenty five dollars off next year
I said Im never coming back here again you should have been honest and told me the price had changed, he deliberately left to me to get me back in there knowing the price had drastically changed
It went from 386 dollars to 435 dollars. He took away my right to go somewhere else. Then I find out he spelled my name wrong, he also didn't attach my insurance papers that's it. So now I'm so upset I can't even believe that this is happening I trusted this company I honestly thought they were lagitI was so wrong. So now I want my money back. I contacted H&R block headquarters. Oh how they act concerned. Have me a case number and everything, I told them the whole story ha what a joke. They called me today and said because they cannot prove I had my insurance papers with me they are not going to refund me any of my money back. Oh and I'm still waiting on my refund of been almost two months. I didn't mention they fired the man that did my taxes
Because he had messed up on so many people's taxes. Oh yes and they were only supposed to take the refund out of my federal but that took all of my state I didn't see a dime of it. I tell everyone who I can to never go to H&R Block never would I want anyone to go through what I have went through I'm hoping to

get the media involved

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3:06 pm EST

H&R Block / HRB Digital tax service

We have had our taxes done by
Elaine Kinnunen at H&R Block
1681 Benzie Hwy, Benzonia, MI 49616

She has done our taxes for many years and we have been very satisfied with her work we are however on fixed incomes and were shocked at the charge this year for her service
Our tax fees from H&R Block where $293.50
Outrageous!
We have a rental home and I guess that is why it cost us three times the cost of last years tax preparation
I was asked if I wanted to recommend a friend for these services but I really don't see that ever happening at these prices--I should actually put this complaint on my Facebook page to warn other people of the cost of dealing with H&R Block
I would be ashamed to say what we were charged
Then they are offering a half off to people that come to them from another tax preparation service--well what about your loyal customers?
I would like to have my preparation refunded for half what we paid
Shameful to take so much money from retired people

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bluesk
, US
Mar 10, 2016 9:18 pm EST

I just had my taxes done today. I paid 75.00 for the introductory rate of half off, last year, so I figured I would have to spend the full amount this year of 150.00. NOoooooooooooo, they charged me 540.00. I gross under 23000.00 a year. How is this even legal?

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11:23 am EST
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H&R Block / HRB Digital tax preparation

My daughter got her taxes done at the H&R Block by our house she has a simple 1040 form. They took 10 min she did some babysitting for some friends of ours had they spent more than 10 min with her they would realize there was more questions they should of asked her..they scribbled a note on the back of her taxes of the supposed amount of time she babysat they punched that amount of time in the computer and charged her more than she owes the IRS! $200 FOR A HALF ### JOB..for someone who has only filed taxes this being the second time, has no idea what to expect yet.

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9:16 am EST
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H&R Block / HRB Digital h&r block tax software deluxe edition

We purchased H&R Block Deluxe software CDs which says on box "+10% Refund Bonus. H&R Block will add 10% to the portion of your federal income tax refund put on a Staples eGiftCard when you purchase this product.”
We completed and submitted our taxes using our mac computer as we have done for years. This year as per their advertising on the package, it should have entitled us to an additional ten percent refund from H&R Block but we did not see how to get that anywhere in the program. Note program is on our computer from their CD and not online. We called H&R Block in mid February 2016 to inquire about it and was told we had to fill out form 8888 within the program before we submitted our taxes to get the refund but it does not clearly state that in tax program or the ad. The H&R Block representative we spoke to on the phone says it does! However, let me assure you as someone who has done their taxes with this software for many years and a former computer teacher, it does not; we just rechecked! We were NEVER given the option to have that bonus as the H&R Block customer service rep said we were. She said now it is too late! How convenient for H&R Block! If there were requirements they should have been CLEARLY indicated on the box or within the program. We feel this is false advertising and that we, and most likely many others are entitled to that bonus.

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At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with H&R Block / HRB Digital?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with H&R Block / HRB Digital Customer Service. Initial H&R Block / HRB Digital complaints should be directed to their team directly. You can find contact details for H&R Block / HRB Digital above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about H&R Block / HRB Digital. Discuss the issues you have had with H&R Block / HRB Digital and work with their customer service team to find a resolution.