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H&R Block / HRB Digital
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1.9 564 Reviews

H&R Block / HRB Digital Complaints Summary

127 Resolved
437 Unresolved
Our verdict: When using services from H&R Block / HRB Digital with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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H&R Block / HRB Digital reviews & complaints 564

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J
7:39 am EST

H&R Block / HRB Digital service

To make my story short on jan 20th I walked in to the tax office since I finally had my paperwork, it was the office in orangevale ca madison and greenback there was just one person working there and she had 2 other people ahead of me, she was super nice and professional but I couldn't wait too long. Hello people have jobs and other things to do, she offer to drop off my paperwork but I just don't feel comfortable doing so, it was my first time to h&r block and I would never go back due to lack of service which I believe comes from upper management how can they just have one employee working during this busy time unbelievable! I really hope upper management reads this and changes that, they will definitely loose lots of business including mine.

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submariner needs water
, US
Jan 27, 2017 8:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

no kidding, my bank account was not on my printed tax form. I handed a void check and wtf.

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submariner needs water
, US
Jan 27, 2017 8:28 pm EST
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then when I revied the paperwork my bank account was no where to be seen

ComplaintsBoard
G
4:02 pm EST

H&R Block / HRB Digital tax preparation gone wrong

Parting ways with HR Block after 20+ years.

I have been an avid and trusting HR Block customer for over 20 years. The level of service and 'Peace of Mind" services provide me a sense of security that HR Block employed top-notch tax preparers – that would eventually dissipate.

After over 20+ years with HR Block I had to select a new tax preparer approximate 2+ years ago because my original tax preparer retired. 2015 is when my problems began.

1. During the 2015 tax season, on two separate occasions two HR Block tax preparers working together while I was sitting in their office calculated two different amounts I owed and both were exorbitant amounts and this was just for federal taxes. Of course I knew they were wrong, and asked that they reassess the filing, they did but came up with a different, lower, but still exorbitant amounts, of which I questioned again.

To summarize my HR Block Tax Preparer told me that she would continue to review my taxes up until the filing date of 15 April, that she would not file them electronically and instructed me not to mail them or send in any payment. I followed her instructions. I stayed in contact and called several times to obtain a status. After several calls, she returned my call and shared that she could not find any issues and that was the amount I owed. At that time I took it upon myself to speak with an independent tax expert, within minutes, he confirmed my suspicions that HRBlock doubled my disposition of property. Further investigation revealed that it was done the year before as well. I shared this information with my HR Block preparer, she reviewed her work and confirmed that the error for both 2014 and 2015. Wow!

You would think that they would be more than happy to apply the "Peace of Mind" for both years, which is a a nominal cost to them ($300 to $400), especially since I was a long standing customer with no issues in the past. That was not the case, HR Block applied it for one year but would not apply it to the previous year even-though I followed all of their instructions. There reasoning is that the problem was caught before the 2015 was filed – not the case – HR Block Rep electronically file the original and I followed her instructions to mail the original and corrected packages together.

HR Block ignored one of the main factors (of which I brought to their attention more than once) – that I had to seek independent services to identify the problem. The endless calls to HR Block seeking their assistance, following up to obtain a status, taking time off from work to visit their office - all unacceptable. The ironic thing about it, is that I really did not care about receiving the $300 to $400 "Peace of Mind" money. HR Block totally missed the bull’s-eye on their moral obligation. As a customer I trusted their guidance and direction for years. I followed their directions to the letter for the past 20+ years.

I can no longer trust HR Block abilities or promises.

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E
10:21 am EST

H&R Block / HRB Digital case#res-[protected]

In October, I contacted HR Block for assistance with an inquiry on my 2015 taxes that was filed online with HR Block Premium. I was informed that you cant help me until it becomes an audit.

I was unable to gather all the specifics that the Wisconsin Dept of Revenue needed in time as some of the bank accounts were closed and required more time for the financial institution to recover. The Wisc Dept of Revenue changed it from an inquiry to an audit. I was NOT informed that if I am unable to comply with an inquiry that you HR Block cannot assist with the audit. I don't find this information in writing either. I was told HR Block has nothing to do with an inquiry and they CANNOT assist in any way.

Also, when I filed the case with HR Block, I was told also that I can file my claim with out paying the penalty, however I would be responsible for any additional interest that accrues.

Dear Ethel,

Thank you for sending us information in regard to your Accuracy of Calculations Guarantee claim. We received your mail/fax/email in regard to your claim.

In order to qualify for an Accuracy of Calculations Guarantee claim there are conditions that must be met.

Based on the Accuracy of Calculations Guarantee, your claim does not qualify due to the following:

* Proof of payment for penalty and/or interest to . Refer to Section A, paragraph 1 and, Section B2 as shown in the link provided below.

* Claim must be filed within the 30 days of notice from tax authority as shown in the link provided below.

* The penalty or interest pertains only to your individual tax return and not a business return per Section B5 as shown in link provided below.

This is not correct as the inquiry has nothing to do with the audit and I was unable to obtain all of the info in time. Please review and assist.

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8:44 am EST

H&R Block / HRB Digital unethical behavior

I usually do my taxes myself online. Simple 1040A. This year I needed my refund faster so I thought I would let H&R Block do them and just get a refund advance. First let me tell you that $332 is ridiculous! They actually had the nerve to charge me $298 to do my taxes and $34.95 to do a refund transfer to have the fees taken directly from my refund. I was willing to pay those ridiculous amounts just to get the advance. Well don't fall for this scam. The advance is a loan from a bank for which you must have great credit. They don't tell you that. It is not an advance from H&R Block. Oh and the loan? They don't even tell you how much you might get until after your taxes are filed and then they text you within 24 hours to let you know if you get the loan and how much it will be for. It is just a ploy to take advantage of the neediest people that would require that loan. Once they con you into letting them do your taxes at the hope of getting an advance, you're out $332 and still have no advance. The loan has nothing to do with your taxes at all! In fact, you have no idea what your fees are until they are done with your taxes. I could of just filed my taxes for free online! In fact I had to correct the "Tax Pro" when she told me I couldn't claim an exemption. She argued with me and finally called someone and they told her she was wrong. So now I'm paying for bad advice and being conned into thinking they are doing me a favor. This is a complete and blatant ripoff! I will be posting this all over the internet to warn people. In fact I think a class action law suit is in order. Oh, here is another piece of information you may not know. Anyone filing a return with EIC or Child Tax Credit this year will not have their returns processed until after Feb. 15th. Thanks to last years fiasco with fraudulent returns. So even though the IRS accepts returns beginning Jan 23, they won't process returns with EIC or Child Tax Credit until after Feb 15th.

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MyraGulch
, US
Feb 25, 2017 9:14 pm EST

The returns are being processed, but refunds aren't being released until Feb. 15, however refunds aren't in you bank until the 27th.
Next year try Turbo-Tax, they honor their free file and it's easy, line by line assistance online and live chat help

ComplaintsBoard
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11:41 pm EST

H&R Block / HRB Digital tax service in totality

So, I'm going to let this all out. Since I may be commenting alot, despite moderators rightly analyzing it for their professional upkeep of this site as a whole, I'm going to say what's happened that I experienced. The mods may realize that I'm not even giving out my real name. It'll also be a task to disguise what I actually know. Why? Because I used to work there. A real torture pit. And they're not above violence if disgruntled employees are found out, even years after they left.
All I will admit is that this was a site in Philadelphia. And I'm glad that I got of there. So here goes:
The first year, less than 4 years ago, I signed up. You had to pay $350 for their course, which I must say, was rigid and very fast paced. The teacher was very strict also. We butted heads because the teacher was a loyalist and I was more of a realist. Really hated TurboTax. Like a mantra. Hating on it just to hate it. VITA, the free tax prep place the IRS controls, was on the radar, but not like TurboTax. Like political propaganda against a target, and you have loads as examples, which won't be listed here. Oh, and the people there, very well to do off, since the majority would brag about how much they're worth. Usually about low-end, $40, 000. High end, $80, 000. Those people would just glare at me and just be overcompetitive with each other. Very intimidating. People I don't work well with to put it PC to appease the mods here.
I'm assigned to my site. I'm looking forward to it. I already step on a toe. There's a hierarchy. The older workers, as in more seniority more so than actual age, gets the clients, all the time. You break it, you're berated, sometimes in front of the customers. Happened to me alot. Further, I notice a mistake. This couple was never told to take mortgage along with healthcare expenses. For over 20 years! And they were going to the same guy. I brought this up to the boss there at the time (FYI: H&R Block goes through more bosses than a burger joint with burger flippers) and I was threatened and told that I'd have a real rough time working there if I was just trying to show people up, and I'd come to regret it. The next day, it came true, since the guy must've got told what I did with his clients, and he verbally harassed and mocked me at every chance. Even refused to help me when I needed it. Made it clear not to approach him. Which I didn't. What this guy did, amongst other rude acts, was bring up more than once daily how he has more experience than I have years on earth. That infuriated me inside.
Also, again, from people's braggings there: Each one of them had a day job. On average, that job earned them $40-60K. Here, to summarize the "compensation" package, as it was slave labor, and to touch on the $350 part I mentioned above, which I found out later after doing this coming up now, is it's a draw against commission. So, your commission, paltry as it is, such as 5% per $200 charged as a bill, $3 per product sold, like Peace of Mind and Tax Shield (More on those 2 coming up), not considering that time-eaters, like computers constantly failing, a crappy software system, and of course, customer questions plus sales pitches of said two plus their card (Which in itself is a failure), the sales alone was to take 30 minutes. EACH! Now you see how paltry it is and how H&R Block motivates employees to gyp people out of dollars to put pennies in their pocket.
That get your billion back crap? I always said Block gets of that $999, 999, 999.00 and leaves you with the rest. The only way you advance is if you do dirty, illegal acts. Oh, before I go, if your DAC money, that $6 after tax, is more than your commission, you get demoted from one of your 15 levels of knowledge. As in, the tests you took to earn more money per return. If you do it 2 times in a row, like the next year of employment, you're fired. No exceptions.
Back to illegal, unethical acts. First, the products: Peace of Mind. You were pretty much saying you couldn't prepare a return properly so you need to pay $50 for the peace of having the error difference covered. I rarely did it because I had enough educational confidence in my returns, especially 1040EZs, that I didn't do it, much to the chagrin of my bosses. Next was the debit cards. Those cost $40. If you were getting those two, the bill already is $90. And for any return getting money back, it was $55 just to get your REFUND! WITHOUT considering the card and check yet, check costing $45! I didn't have an answer to give, and didn't try, when the only customer to question it did to me. I just said H&R Block said so. They walked out. Fun note: "Employees" would wonder why I didn't care about walk-outs when the tax return was just about done. I responded it was because of that paltry $6 an hour pay, though they went through the same situation I did.
Another product was Tax Identity Shield. For $100, you would be notified if your ID and Tax Return was submitted somewhere else. Thing is, it was only a notification. We didn't stop it. Plus, it had to be at another H&R Block location. Since everything was instantaneous, it was the equivalent of saying you just got shot when it happened instead of seeing the threat and being a shield or force evasion to the target. Rubbing salt in the wound, to get a PIN, we'd charge an extra $40. To just tell you the site to go to! We didn't actually walk you through it! And it's actually simple enough that you don't have to pay for it when I researched it as if my ID was stolen!
For the unethical and illegal act for the product part:
Unethical: Peace of Minds, we rarely got them in terms of redemption. Where we had to follow through on the product the customer paid for. When we did, we shredded them. Reason: It'll cost the company money. So the H-E Hockey Stick with them, was the censored part of what my now ex-boss said.
Illegal: Tax Shield: We had access to pertinent tax info, such as Social Security numbers. What one higher up did there at our site was take such numbers, write them down, along with other pertinent information, and call somebody and give them info. I thought nothing of it when one day, I was told to look up some random numbers. I thought it was just to check tax returns. When I asked if it was the customers asking or management for quality reviews, the guy said neither. Then he told me to mind my business. Then after that said others do it too, and that I should try it. If I were to mention what was going on, I'd suffer severe repercussions that could risk my safety. Needless to say, I chose my life over others. I don't regret it too much, considering I was pretty much a pariah with the upper management with my upper level bosses, which was hopeless to improve. All total, I estimate around 60-70% of potential ID theft came from us. On purpose.
Cards: The debit card, I shuddered when people wanted it. It was attached to no bank, and if you put your work check on it, you could face the possibility of having no funds available if card was stolen/lost or H&R Block would shut it down for unknown, arbitrary reasons, which happened VERY frequently. Admittedly, I would hang up on people who were victims of the card, as 99% of the time, it would be filthy vulgarities mixed with a death threat. I also did it when I was on a tax return, as the majority of the calls would take alot of time to figure out what kind of tax problem they had, or try to ask questions to do their own taxes, which was understandable, but slightly wrong if I was on a tax return or research problem and instead of coming in, I'm doing your return for free. Those were so bothersome, plus the filth-laden complaints of how Block screwed them, I just looked around, made sure no one looked, and picked up and hung up the phone immediately. So at least you know why I was one of the many ones who did it, but just my reasons. I don't know why the others did it.
Checks, maybe a third of the people who wanted them actually got them in the mail. We'd just purposely go into the system as soon as they were done and redirect it away from their address. I have a strong suspicion the people there had a way to get said checks and cash them and not get caught as of present. I wanted nothing to do with it and got flack as usual. Calls about checks were immediately given a blurb of "Blame the Post Office/IRS" after it was past the 4 weeks to get the check and a hang up. This was a way to punish those who didn't get the card or immediate deposit through their bank.
The next year, when I came back because I needed money, it got worse. The place was falling apart. Next, that Tax ID Shield was in effect. There was a woman who was the only one to sell them at all. Others like me, didn't. This paragon of virtue had alot of elderly clients. She scammed them all using sales techniques. She bragged that elderly clients were the easiest to manipulate and called them stupid, idiots, amongst other insults. This "woman" had a full time job at a retail place making $50, 000 annually. I saw her tax return online. PLUS has financial resources elsewhere that's earning her a tidy sum, thanks to her Ivy-League educated children. Guess she really needed that little pittance of $3 per product sold.
We also went days, which stretched into weeks, without clients. Because of the price. Some recollections: 1040s cost $250. States, $50 per. W-2s, $10 each. Other papers cost anywhere from $10 to $100! Those were mainly focused on SS income, Schedule A deductions, and Schedule C deductions. Though for Education, that form cost $120 alone! It wasn't uncommon for EIC people to cost over $500, as the form was over $350 BY ITSELF! And we haven't got to the end products yet. A return would take, the simplest being 1040 EZ, about an hour, majority of it doing unnecessary sales pitches. Including state, those simple returns were $200. Dependent returns cost $200, including refund costs as stated above in this statement. 1040 ranks: EZ=$100, A=$150, regular, as stated above, $250. EICs and others that were simple-moderate, about 2 hours, with all the paperwork to go over plus sales pitches. Remember, 5% increase per every $200, plus that uniform $3 per product sold, regardless of the price, and you'll see how it becomes like a slave shop for fruit picking wages. EVERYONE gets the same $6 an hour DAC regardless of company length, Also consider walkouts, which occurred about 40% of the time, and customer drought, and now you see that the only way to make it is to do unethical/illegal acts to make it profitable.
This next part is where I left: First, there was a pensioner who had to pay $400 total, though he had IRA and SS. He broke down, because he had to choose between paying the cost, which was way more than the refund, or eating. He chose to pay. The kicker was when a very old, sweet lady who was doing taxes got physically attacked by an irate client who looked thuggish. The manager, who was delinquent in every way, sent her home and gave it to this other co-worker, who was like the cookie-cutter weasel who makes work that much less desirable. She gleefully snapped it up like a rat to cheese. And this beacon of truth would curse people, sometimes loudly, behind their backs when they were gone. She would sometimes wish death on them. After such acts as begging to tears on the phone for them to come back went unheeded. I found it repugnant, others found it funny. Because misery and backstabbing was the order of the day. I remember the year before I had 60 clients, and then the next year when I left, I only had 12 left, of those only one number worked, where I left a message, but no return call. In effect, I had nothing. When I confronted my boss about it, I was told to suck it up and stop wimping out, since I stole those clients. No, those were forced on me, by the same people who did them before, but now don't want to.
And this whole pay structure is what this breeds: Hatred and bile, plus cannibalism of other people's clients through dirty deeds. And these are people that don't need it. And when they reduced the entrance minimum passing grade to a 50 instead of an 80, we got crap people. We had those who got the bare minimum, bragged they had an accounting degree to boot, and couldn't even do a simple W-2 entry! So cesspool of failure because of the cut-throat rates and training. Plus, before I go, the $350. Remember, for first years starting out with maybe 0-10 clients, they're not going to go past the $6 DAC. So simple division to figure out hours to break even with that course: 350/6=58.333 and so on. You were lucky to get hours above 10! Then understand numerous taxes relating to fed, state and municipal and it's even more hours! In other words, it's 99% free labor, with 100 in some cases. In one of our training meetings, some woman in our district made $100, 000 in the tax season Jan-Apr. After fees and so forth, pouring through the numbers, that seemed humanly impossible to reach, she only made $12, 500. An EIGHTH of what she should've made. Slave labor if I ever saw it. I'd rather pick fruit for what I was paid.
And I'm purposely leaving out, probably about 33-50% of what went on because of identification concerns. This was made as a guide to let you know, in summation, all the complaints you have and suspicions of what your H&R Block "Tax Experts" do, yeah, they do it. I'd say, with the usual caveat of not all employees are doing it, but those that aren't are, well, like me. Disillusioned and thinking they'd be getting paid a base minimum of $15 because of the complication of taxes to begin with. That's why you don't see people with welfare at the many useless meetings I had to attend. They had hot cars and dressed to the 9s. They're thinking this job will have more pay than their other job. Only to be brought crashing down to reality. I hope, if you read this all, this really helps. If it gets through the mods. I pray it does.

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Update by TruthinessAvenger
Jan 13, 2017 7:50 pm EST

The majority of my complaint here is that the H&R Block you worked for is NOT the H&R Block I worked for. And not just one site. The WHOLE district was that nasty. I HAD to attend those nasty meetings of creepy old cat ladies and those high of their professional horse, as if they're still competing with someone ruthlessly. Oh, and there was NO DIVERSITY! Only about 4 or 5 non-whites. And those weren't where I worked. If it was at least a higher commission percentage and higher wage, or have wage and commission separate, then I'd still be there. Oh, and the blatant hostility of anti-ethical, anti-lawful behaviors gone also. In short, what you purport you enjoy. Since it's not, I feel it's my duty to commiserate and use empathy for the numerous people victimized maliciously by depraved "Professionals" only interested in putting pennies in their pocket in exchange for the client's dollars. The majority the taxpayers can't claw back after the amended return, WHICH by the way cost $200 flat fee when I was there. So thanks for what you say, but I'm letting you know the simple things they could do to improve client experience and reduce that horrible turnover rate that people like me contribute to. But since they don't, they'll have disgruntleds like me, the few who will speak out, albeit anonymously, speaking out for the clients we, at one way or another, victimized. Just to ease our conscience for those who are affected, like me.

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Coloradotaxpro
, US
Jan 13, 2017 8:24 am EST

While I won't argue with this person's perspective, it's unfortunate he/she had such a bad experience. I have worked for H&R Block for over 18 years. I do it not for the high revenue mentioned (I have never reached that) but for the backing the company offers to me and my clients. I have had only a couple POM claims denied in all my years, and it was because they were truly outside the guidelines. I have also had claims paid when per the literal interpretation, the guidelines were ambiguous. POM is a great product. I am an experienced pro and EA, but we all make human errors occasionally, and much of tax law is gray and a tax authority may disagree with my interpretation. This product is a very inexpensive "insurance" against those situations.

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K
10:22 pm EST

H&R Block / HRB Digital unprofessional tax preparer

I've been trying to re-file my 2014 return with one of H&R Block agents since April 2016 (my case is that of a US citizen filing from abroad). I asked her to check if there had been any mistakes in my 2014 return (it was done by another company and I suspected there could be a few) and then I asked her to re-file the correct version of it, once it was done. It took her a few months to do the checking, then a few more months to consider some additional info I had emailed to her regarding potential deductions etc. (which wasn't much). My emails are either being ignored, or she replies weeks later without taking any further actions. The fact remains the same - I am still trying to re-file my corrected 2014 return, and it's been over 8 months now! At one point I had to ask her if she could transfer my case to another agent, but she made me believe she would finish it herself. Now I am stranded - I am told that the return has been checked and ready (finally), but no one tells me how to proceed with payment, or how I am expected to receive a refund from IRS, to which account etc. She just tells me that corrected returns can be filed within 3 years' time, so I shouldn't worry about the deadline. Well, this doesn't work for me! The agent's name is Anne Billingsley, she works in an H&R Block's office in Reynoldsburg, Ohio on Brice Road. Looking forward to hearing from you. Sincerely, Kirill.

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TruthinessAvenger
, US
Jan 12, 2017 8:33 pm EST

All I had to do was read the first sentence. Funny story, there was a guy there always saying on a near daily basis that he had more years experience than I was born. I'm young, but still have a good bit of years, so I guess that was meant to be a dig at me, which I guess kinda is, since it annoys me a bit. For all that hype, I was the only one who knew how to fill out the Form 1116, Foreign Tax Credit, along with the FBAR Form, for foreign bank reconciliation. When I let it known I knew how to do said form, so we can take those who lived abroad, everyone was shocked and started belittling me. When a person came in from Pakistan with Pakistani taxes, immediately he was turned away and I had no say in the matter. The only reason was "You're not getting a chance to show us up", as accurate as that was recollecting around 4 years ago. So it's best to go approach a CPA BBB certified with good reviews and reasonable price to get your international situation done.

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12:45 pm EST

H&R Block / HRB Digital paid for peace of mind

Paid for peace of mind, getting anything but! We received a letter in the mail that our taxes for last year were wrong and we owed money. Well we purchased peace of mind but all we are getting is run around and a lot people who don't know what to do. We have made countless trips to the office, that is 30 miles out of the way, dropping off paperwork. Only to never anything back, then we call and they act they have no idea what is going on. Now it is passed the deadline the IRS gave us and still we have not resolved the issue. This will be the last time we use H&R services for our taxes.

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TruthinessAvenger
, US
Jan 11, 2017 11:57 pm EST

That's standard. We used to shred them. Apparently, the company that pays the equivalent of what you would pay illegal immigrant fruit pickers seasonally is worth the protection to their bottom line.

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M
11:18 am EST

H&R Block / HRB Digital I have been waiting over a year for h&r block to complete my taxes

Hello, I took 2 years of tax returns into a local office on or around 10/2015. after numerous phone calls and visits to the office I am still waiting to hear from someone about this matter. When I call they put me on hold for long lengths of time and promise to call me back, as they are unable to locate my file. No one ever follows up with a phone call.

The name(s) it may be under are R&R Fabrication, Roger Rosin or Debi Rosin.

I would like to have this matter resolved. I would also appreciate some compensation considering this is horrible customer service.

the local office is located at 38 grand Ave. Billings MT
My e mail address is [protected]@bresnan.net.

Thank you,
Debi Rosin

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TruthinessAvenger
, US
Jan 12, 2017 12:00 am EST

Here's a response you may not like. But truth rarely is merciful. Where I worked at, all we cared was money. After the bill, we ignored you, mistakes be darned. We were onto the next person to fleece. With Second Looks, where I learned that TurboTax is ALOT better than H&R, after I would report in I did the Second Looks, the reported person would take the papers I used to make the determination, 75% of the time, never to be seen again.

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R
12:21 pm EST

H&R Block / HRB Digital they will not give me my money

My tax professional for best of both did not do her job she did not put my refund on the right account she did not change my address as I asked her to do which I have proof an email my refund was supposed to be issued to my bank on June 2nd but wherever it was issued it was sent back to IRS supposedly on June 3rd it is now January 6th and with all the crap I've had to deal with I still do not have my refund two days before Christmas I got a check in the mail $1, 000 less than what it's supposed to be well I go to cash the check and the check is bad now for 2 weeks I have been on the phone non-stop online non stop at office is non stop missing work with no electricity in my house because of this issue and I've still yet to get a straight answer or to have any money in my hand which is my money that they're drawing interest on I had to do a refund Trace through IRS and H&R Block I had to also change my address numerous times through the post office IRS and H&R Block made numerous complaints about my tax professional Galen Woodridge I do not recommend her for her to all the sudden just stopped answering my emails at all finally I get my change of address to do my refund Trace through H&R Block bofi Federal bank and the IRS I get the check in the mail and the check verification ID is not valid they can't find the check number they can't find even the checking account that it came from so after going to multiple offices to get there and they're closed by customer service Representatives or supervisors 6 cases opened on my situation and no supervisors call me back I finally get an email from one of them saying to go to the H&R Block nearest me and fill out a client check replacement form and fax it in and I should have my money the same day on my Emerald Card well four days later I've done what they told me too I still have no money they still did not tell me anything they tell me their systems are down or they will make me wait on hold for an hour and then they hang up on me they can't give me any information I've explained my situation to at least three dozen people I've even spoke to supervisors finally one called me back this morning and says no you can't fix that you have to we have to have that actual check in hand so she proceeded to give me the address and the address of the Kansas City address which I live in Kansas City so I tell her it will why can't I just bring it to you I really don't want to release his check out of my hand and took me six months to get it I just need my money which is my money not your money my money she said oh no it has to come through the pill box so I've go to the post office I paid $22 to have the best postal service areas and make sure that it gets there and somebody signs for it so needless to say I do not have my check in hand I did every things that they have told me to do plus their job and now I've had to send my check off to them so who knows if I will ever even get my money this is 2015 tax return return I've been doing my taxes through H&R Block for the last seven years and the service customer service their whole system is pretty much messed up so sitting here and Kansas City was snow on the ground and no electricity and no money and no answers I really don't know what to do now it's very aggravating and stressful and it's caused a lot of issues I was getting an apartment but I went and applied for when I first got my tax refund I put the deposit down on it and as soon as I got my refund which was supposed to be June 2nd then I would pay my first last month's rent and move in well I've lost my $695 deposit because I didn't have the money to move in and they are not entitled to give you your deposit back and they do not care of your situation so I'm still sitting in this house that I've been trying to move out of now has no electricity not to mention it was the other and the time that I've taken off work to deal with this issue now an extra $20 to pay for Express mail I'm starting to think that then drawing interest off of me is their plan and see how much more money it can cost me is it even been worth 6 months 7 months of stress now

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TruthinessAvenger
, US
Jan 12, 2017 12:06 am EST

Sorry to inform you of this, but yes, that is their plan. I worked there. Regrettably. I should know. As much money as they can drain from you, regardless if it's downright illegal, 100% will be done. You should look into either doing your taxes yourself, or if you fit the guidelines from the IRS, go to the VITA site of your neighborhood. You'll get taxes done free and professionally, with people like me and of higher caliber actually pulling as much time or more as one would from H&R Block. So you'll have professionals from these high & mighty financial firms volunteering there.

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7:52 pm EST
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H&R Block / HRB Digital not being refunded for services not provided

I filed my taxes at the washington branch in holland mi I have been with h and r block since I was 15 and this past year I got a letter my taxes wrongfully taken I got my taxes back thanks to a lawyer I hired but now h and r won't do me right and refund my money back on the service I never got I want the refund for my state taxes that where never put on my emerald card.

Read full review of H&R Block / HRB Digital and 3 comments
Update by Tabitha kammeraad
Jan 03, 2017 10:40 am EST

Go ahead be funny cause already talked to a lawyer your company is in For it and I am also getting involved in the class action lawsuit so thank you for being rude and disrespectful I have your ip address And More information I Will be giving To the lawyer

Update by Tabitha kammeraad
Jan 03, 2017 7:08 am EST

I got my state taxes back through my lawyer now I want my refund from H&R Block for not uploading my state taxes on my Emerald Card you failed to do it you should not be charging me for the services I got my money from the state through a lawyer again it took me 8 months to get my money and H&R Block give me the runaround I want my refund what you're doing is illegal

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TruthinessAvenger
, US
Jan 12, 2017 12:15 am EST

Well, again, Wine Is Good and Tabitha, regardless of how she misspells or sounds like 15, she is 100% right on the money. And your treatment of her sickeningly reminds me of why I left. One of the many reasons anyway. She is right. You really shouldn't have to pay for Peace of Mind. That's a silent implicit affirmation that not only did you make a mistake, but you're so untrustworthy that you need to pay this insurance. That, mind you, the receivers go out of their WAY to destroy and not fulfill the obligation that hard earned money bought them. I witnessed it first hand. I don't know, nor care, why you left, but I left because I couldn't take such flagrant, even hostile disrespect and abuse towards customers who paid an arm and 2 legs to get it done somewhere even less, maybe for free, and with way better competency and CUSTOMER SERVICE!

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6:01 pm EST
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H&R Block / HRB Digital poor dvd installation

I have used hrblock for several years but this year I received a DVD that won't work on my computer because the resolution is wrong but it won't tell me what resolution to use. Then when I decided to download from the web I found out that they charge extra for downloading a 2nd time in case something happens that destroys my 2016 on my computer. So I really don't want to download online but I can't get my DVD to install.

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TruthinessAvenger
, US
Jan 12, 2017 12:20 am EST

Sorry to hear that. If you were to come in to the store, that DVD and other upgrades you bought wouldn't matter jack. We'd charge you as if you're a new customer. Full price. That one also almost made me throw up as well. Thank God I had the admin password to make it free. The guy paid $400 of that crap to begin with! And all it was, was a submission issue. Hopefully, you'll use TurboTax, do it yourself, or use a free tax prep service, VITA, the IRS offers.

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5:45 pm EST

H&R Block / HRB Digital ripoff

I think my wife and I are going to be finding a new company to do our taxes. We've been going to HR Block for years and we spend over $400 every time which is fine. However, I went into an H&R Block office today because i needed a copy my 2015 tax return to send to the government so I went into an HR Block office and she charged me 20 dollars for a reprint that took 5 minutes. In the past if i ever needed a reprint it was done with a smile and for free. This representative Geovanna Ochoa ID 643811 seemed annoyed and on top of that charged me $20. You can thank her for losing our business.

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TruthinessAvenger
, US
Jan 12, 2017 12:25 am EST

Matt, at risk of being rude, you weren't behaving like your last name. At least better late than never. This was a microcosm of what I experienced. They're trained in this. To get people like you. The benefit from you is that you woke up. A bit late, and money in their coffers, but you woke up. Now, use TurboTax or some other firm NOT Jackson Hewitt or Liberty Tax Services. Good luck to you.

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11:50 am EST

H&R Block / HRB Digital wait time

I came to the Hr block in Matteson IL and they have only one person working in the office period! No one to help answer the phone or help with anything! I literally sat there for two hrs and waited with several other while one worker did tests, answered phones and everything else. Its obviously not her fault but very irresponsible of the company! I am seriously thinking about not even coming back to HR block at all!

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TruthinessAvenger
, US
Jan 12, 2017 12:29 am EST

Yeah. The secretaries were crap too when I was there. Sometimes I had to do it, and I was only supposed to do taxes! And get harassed for it by the senior people. Don't come back. Don't go to Jackson Hewitt or Liberty Tax Services. They're H&R Block Lite. Do, either do TurboTax or IRS sponsored initiative, VITA. Look it up. Hope it helps.

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11:00 am EST

H&R Block / HRB Digital horrible customer service

I've used H&R Block for 12 years, always filing my taxes online. I just went to start my taxes for 2016 and went to review my taxes for 2015 and noticed a little box on my form that stated my taxes were not e-filed. I called them and started a file, but they told me to call the IRS to double check that they did not receive them. I called the IRS and they had received my extension with my tax payment but never my return. So I called H&R Block back and gave them my claim number, I talked to Andrew in the call center. He was so rude and condescending, spoke to me like I was a 3 year old and not a 42 year old woman. I informed Andrew to put into my notes that I would never use them again because of the way he talked to me. Not that there was a mix up with my taxes, but because he went out of his way to make me feel stupid. And after debating with him for a few minutes he made sure to tell me that all the problems I was having were my fault and if I had paid attention then I wouldn't be calling, like a 3 year old! Thank you Andrew for making my day worse!

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12:58 am EST

H&R Block / HRB Digital not honoring their promises

I filed my 2014 return in one of H&R blocks offices at Bonita Spring Florida. The agent charged me 500 dollars plus 35 dollars for so called Peace of mind insurance. She efiled my return and it was rejected later that day, but she never found out or informed me. 8 month later I received a bill form IRS including 1500 penalty plus interests and other taxes that my agent at H&R failed to calculate. I thought my Peace Of Mind insurance would cover all of it but now after almost a year I've figured out that H&R doesn't honor its promise. They refunded the penalty after visiting their offices 100 times but not the interest or the $500 I paid to file. I always done my return myself and never had any problem what so ever. Only one time I trusted H&R, because of a long trip to Europe, and it was my worse return experience. My advice to you, Do it yourself.

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4:21 pm EST
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H&R Block / HRB Digital taxes

They did my 2015 taxes, and I got $4200 back. Then 3 months after found out I was being audited, then shortly after was told I couldn't claim my child because I paid support for her in the tax year. I'm pretty sure this is something that should've been obvious to a professional tax company. Now the government wants HALF my return back ($2100), because H&R messed up! After arguing on the phone with them, they still won't pay for their mistake and say it's my responsibility to do so. How's that fair for me? That's what's why I paid H&R to do my my taxes so this wouldn't happen!

The best they offered me was to do my next years taxes for free, you really think I'm going to go back? I don't think so!

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TruthinessAvenger
, US
Jan 12, 2017 12:37 am EST

Wow! That's something I didn't know. Apparently it's opposite in the great, Mapley country of Canada, of which I wish to move to ASAP. Paying support for your child means you can't claim them. Doesn't sound right. But I'm not well versed in Canadian tax. But yeah, at least you didn't buy Peace of Mind. It wouldn't have gotten anywhere. The workers and managers would make sure of that. I can attest to that, regretfully. Hopefully, you can either go somewhere else or do them yourself.

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5:34 pm EST

H&R Block / HRB Digital it appears that you don't stand behind your product-here is your chance to convince me otherwise

I am going to make this a very condensed version of my experience with h and r block.
You have been preparing my taxes for much of my adult life.
In 2014 you did them, I sent the irs my check and I thought all was well. I paid for them to be electronically submitted and for the piece of mind policy.

This year, about 4 months ago (2016) I started getting letters from the irs saying I had a bill for almost $8000 in penalties and interest for taxes that had not been submitted for 2014. After doing some digging I found out that the feds have my money, but no tax return to attached it to...
So I go in to my local h and r block for assistance. After looking at paperwork together the staff at hrb agreed the return had not been filed even though I had paid for you to do so and that the penalties and interest bill was yours to deal with per my purchase of the pom policy. Great.
Well, really, not so great. Your staff has not taken ownership of this and the manager in particular has been incredibly callous. I have been getting letters from the irs on a regular basis that have grown more aggressive. No word from hrb unless I called the office, only to be told not to worry; ignore the letters; that "you" had it under control. Please understand that this is a scary experience for any taxpayer. We are humans!
Today I got a certified letter from irs telling me that if the remaining bill is not paid by end of year, they will put a lien and begin seizing my assets.

So if you really look at these complaints you will have to call me and find out what is happening, then do the right thing.

Just know, it isn't good and I am not planning to let it go if the issue is not resolved as if you do care.

Best, carolyn

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TruthinessAvenger
, US
Jan 12, 2017 12:41 am EST

Carolyn, a news flash for you. Backed by a thankfully ex-employee: Don't hold your breath. You're like an ant they won't care about if they squash. You're that insignificant. That being said, I do fully support whatever actions you're going to do, and I hope they have a measurable impact down the road. Godspeed and learn from this. Get your taxes done somewhere not Jackson Hewitt or Liberty Tax Services related.

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8:54 am EST

H&R Block / HRB Digital emerald advance

I have been a client with h&r block for may years. Every year I go and get my emerald advance to help with Christmas gifts for family and friends. So this year was no different. I went Saturday Nov 19, 2016. All to find out I was denied for the first time ever. It wasn't because of credit. It was because I didn't meet the projected income eligibility requirement. Meaning apparently I'm at a seasonal job or something. Maybe they can read my future and decide I'm getting fires or something.so I wouldn't be able to pay back the loan. (Is what the automotive system told me). I was like really?!? I have had the same job for 8 years and don't plan on leaving my company anytime soon. I have paid more taxes this year then last and I have even made more money. Obviously there had to be a mistake made some where. So called the main Office and of course there decision is final and can't be over turned. I do some Google research and find out I'm also pre-qualify at other tax offices. Thank you h&r block for having me go else where for my tax needs. You have lost a client that has faithfully done taxes with you every year. Going elsewhere for now on.

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TruthinessAvenger
, US
Jan 12, 2017 8:55 pm EST

Mmmf. This is both what I dreaded and so much more thankful why I left. I don't feel like doing the internet research on it, but I remember my revolving door boss tell me that H&R Block was prevented from doing that, because it was run like a loan shark business, about 5 years ago. When they sold their bank about a year or two ago, I had a sinking feeling that they were going to get into the loan business again, predatorily speaking, like the cutthroat payday loan shark places. Turns out I was right. The ones who aren't getting accepted? Just be glad it was only a hit to your credit score and not your pocketbook. I don't feel like looking it up, but I believe that you have to be working or have some kind of income coming in, it has to be on a Emerald Card, and that has to be your only source of banking, as in, no bank account. The APR is 37%, late fees and transaction fees are $50 a piece, and it all has to be paid off by February of the next year, or you can't use it anymore. There's also a horror story, becoming more frequent, that Block just freezes the Card for petty reasons and won't reinstate it quick enough. Knowing that work checks and otrher finances are on it, in effect preventing them from getting their money. Be glad. Take this as a sign. Which you did.

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11:33 am EST
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H&R Block / HRB Digital unethical behavior from marion tolliver, tax preparer

In march of 2016 I took our taxes in. Marion tolliver, pickerington, ohio completed them. My husband has been a columbus fire fighter for over 20 years. We have never claimed meals. Mr. Tolliver claimed over $3, 367.00 in fire fighter meals on our taxes. He never asked me for any receipts or amount my husband spends on meals. He also never mentioned this claim.

The prior year on our 2014 taxes (Independent preparer) we claimed injury leave due to burns that my husband sustained in a fire. That amount was $3, 369.00.

If you notice there is only a $2.00 difference in the amount listed. Your company said they will cover tax and penalties

I disagree. They need to cover the entire amount of $1023.91. I have no idea where he got this information from. My husband works every 3rd day, 24hours. They put $10.00 into a "kitty" for lunch and dinner. The average amount he would spend in a year would be approximately $1100.00.

Your employee blatantly falsified our taxes.

No, I did not pay for "peace of mind". I was told by many people that h&r block are professional, trustworthy... I'm sorry, I disagree. I have been sent from one person to another trying to close this whole thing. Everyone I have spoke with, penelope love, shera skaggs, all said I had a case and mr. Tolliver was wrong in doing what he did.

Your company is hiding behind words of "peace of mind". I am not the one who lied or with held information. I can't with hold anything when i'm not asked about specifics, such like meals.

I hope we can finalize this soon. I sent a letter out today with a copy of the irs paper.

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TruthinessAvenger
, US
Jan 12, 2017 9:00 pm EST

Sorry to hear that you went through that. Those people who told you that weren't looking out for your best interests, or got blinded by Block. WHy class actions aren't going forward and nearly putting them out of business is beyond me. If enough of them happen, it may actually make them reputable again. Though I'm a once bitten, twice shy kind of guy. You don't get a second chance to fool me again like the first time. Hopefully you'll either prepare your taxes yourself, find a program or person to prepare them for you at a reasonable price, or go to a free tax clinic, who actually has better trained people than H&R Block.

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12:03 pm EST

H&R Block / HRB Digital taxes

I went in february 13, 16. Too fill my taxes and Dawn Rogers make 2 mistakes, she put the wrong account number and then in my address she never put my apt num. They send my the money on 26 oct but because if the apt error i never received my money and now they are telling me, that i have too wait 60 more days because of their error, i dont think soo lawyer time, please... dont ever go that place please.

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TruthinessAvenger
, US
Jan 12, 2017 9:07 pm EST

I really wish a lawyer would work. Because it's unfathomable the kinds of acts they get away with on numerous complaint boards, yet little to nothing is done. I bet you rent money that this Dawn "person" probably got the lowest score imaginable to pass to do taxes. That's what they were doing when I was there. In the FAQs, when one read through all of them relating to the drastic decrease of tax quiz competency, senior (In both age and company affiliation) and stellar employees were to be replaced with more of these people for economic reasons. There, you get what you pay for, as incompetence runs wild and amok. Worse yet, it's encouraged. I hope you're going somewhere else, ideally somewhere where taxes can be done for little money to pay or free. Good luck to you for this year.

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