Complaint Rating:

Company information:
HR Block Bank
Kansas City, Missouri
United States
Phone: 1-888-687-4722
www.hrblock.com

I don't know how many of you have used the H and R Block Emerald Card to receive your tax returns. I have. We can keep the cards for direct deposit or even load funds on it through Western Union or Money Gram. I loaded money on the card about three weeks ago so I could reserve a hotel and purchase amtrak tickets online. I loaded a little extra just do I wouldn't have to carry cash around. I decided to pay my cell phone bill and the company accidentally overcharged me, so they sent the money back to my account immediately, but told me to wait about 3 to 5 business for it show up. On the fifth business day it wasn't there so I contacted the phone company to make sure they sent my money back and they actually did the same day. I then contacted Card Services who said my money was returned but in order to release the hold the phone company would have to fax some information to them. I contacted the phone company and let them know what to fax and they did that immediately. I called Card Services back few hours later who said it would take 24 to 72 hours to post to my account. Well, on the third day I called again and then someone told me that they had to create a case and I would have to wait 3 more days for the holds department to respond. After 3 days, which was just Tuesday 8/26, they said they never received the fax. I told them that I had spoken with other representatives a couple of days before him who told me he had. He said to have them receive the fax and I had to wait another 3 days or to wait until the 29th, because the hold would fall off on it's on. I said forget it, I'll wait until Friday the 29th. Mind you all out there, the money was originally posted back to my account on August 11th. So, when the 29th came and my money wasn't on there, I called them back and they said the hold will fall off at midnight (CDT) or that I should just say the 30th and they were so confident. I just checked at 12:10 to give it a couple of extra minutes and it's still not there. Now I have to wait until Tuesday to talk to someone because of the holiday and I was hoping to have that money to use for the holiday. These people are full of crap!!!