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2.2 763 Reviews

HP Complaints Summary

233 Resolved
529 Unresolved
Our verdict: Engaging with HP, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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9:23 am EDT
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HP product/customer service

purchased a HP Compaq cq2025 computer from staples on March 26 2012. Within weeks the hard drive went and I took it back to staples to be sent away for repairs. When I got it back it never ran as fast and it was a bit glitchy. But nothing I could not live with, but I feel it was most likely repaired with recondition parts. At the beginning of march 2013 the computer once again stopped working altogether and once again took it back to staples to be sent for repairs, this time it was the hard drive once again and the motherboard. Since my warranty was about to expire, and given that the computer was a lemon and something was causing the hard drive to fail I was forced to purchase a 2 year extended warranty from staples. The computer is still not running as it was when new. I called hp customer support, and explained to no less than 10 different operators and was shuffled and transferred from person to person, till I finally refused to explain again what the problem was. I then requested an email for head office and was told there was not one, ODD that a computer co. has no email. I asked for a phone number to head office, apparently there is not a number. So I explained for the 11th time how I was forced to purchase an extended warranty from staples and that H.P. should have extended the warranty on a computer that was obviously defective from the start. I was told to return my warranty to staples for a refund as it did not cover replacement parts and i would have to pay extra for things like hard drives ect should any part need to be replaced as my staples warranty did not cover such things, I was repeatedly told that for 79.99 I could purchase and 1 year extended warranty from H.P. but The offer was only good at that moment and it was a special price for me alone. The rep was insistent and yelling at me with the special offer. I finally had to hang up. With no resolution. I then called staples very upset about the fact that my warranty did not cover parts, only to find out I was lied to by the rep. As it turned out my warranty was for 2 years cost only 64 dollars and covered everything including parts also, should the computer fail in year 2 of the warranty I would be given 300 dollar credit towards a new computer. So the rep. flat out lied about no email for head office, no phone number and also lied about my staples warranty in order to get me to purchase a H.P. warranty for more money and covering only 1 year. Was also told that out of 10, 000 computers they make one faulty one, that it happens, and so sad for me that I was the one who had the bad luck to get it. The computer is still not running right but H.P. does not stand behind their product and have the worst customer service I have ever had the misfortune to deal with. I will never purchase any thing from h.P. again and will tell any one who will listen, not to but if they do they better hope nothing ever goes wrong with it and they never have to call H.P. customer support

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11:30 am EST
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HP ac adapter for hp

I purchased a replacement AC adapter for my laptop off of ebay with 3 year warranty. It started off great but didn't use my laptop much purchased it in Oct and in Dec was using it the battery got really hot (hot enough to burn a place in the table it was sitting on and fried my laptop...These were supposed to be new batteries and verified it was the correct kind for my computer. Now the battery doesn't work and neither does the laptop

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Update by dss5staf
Mar 08, 2013 6:34 am EST

The company did get in touch with me finally and offered to replace it . Just be careful when you purchase a replacement battery unless it comes directly from the manufacturer.

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judygalle
Denver, US
Aug 24, 2014 10:40 am EDT

the are selling defective cables for the iphone and they can cause a fire and deplete the phone battery

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4:26 am EST
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HP defective piece

I have purchase new hp laptop on 25 february 2013 from carrefour in bawadi mal, al ain. It was sold to me defective piece. When I switch on laptop one massage I received that "system detected fan is not working" to continue press enter. I press enter and I found clear screen. There were no any icon like " my computer, my document, recycle bean etc. ". I called them back after I reached at home and they reply very badly that sir we will sent to company and you will get repair. Here I need to clear one thing that I dont have car, I went in bawadi mall by texy and come back also by texy. So what carrefour management thinking that costumer will come back if we carrefour sold them defaulted items and we will serve service such a way and get credit.
Its my humble request to take some strong action against this play.

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HP customer service on laptop

Why do I hate HP customer service. LET ME COUNT THE WAYS.

This has been on my bucket list for so long. I finally decided, today, that I cannot take it anymore. I am going to share this with everyone because I know you all have similar stories and are equally frustrated, but do not have the time to do anything about it. I am going to speak on the behalf of everyone who hates the service we are getting in America, the beautiful.

The worst part of all is that most companies in America are outsourcing everything. Some of these customer service representatives can make you go from one to ten in a nanosecond. Their thinking is very concrete. Many do not have a good grasp of the English language. I believe they rely on flowcharts. If you say, “No, ” they look to see what it says in the corresponding box and repeat it verbatim. They should start answering the phone, “How may I be of absolutely no assistance to you today?”

Two years ago, I sent my Special Edition HP laptop to be serviced. I really loved that computer. The hinge was coming apart, which I realize was my fault because I sometimes picked it up by the cover. I had just a few days left on my three year warranty. I got the computer back and it was working well, but five days later it completely crashed. I ended up buying a new HP laptop, which is not nearly as nice. Just recently, I sent the new one to be serviced. I made a joke to my sister that in five days, it would crash. Low and behold, that is exactly what happened. It is telling me to use my recovery disc. I just find this to be too much of a coincidence to be a coincidence.

I remember buying a three year home contract when I bought this computer. When I called for service, the representative said I did not have a contract. I read off the product number from my invoice. The service rep said that it was not a valid number. I kept calling to see if I could get a representative who could help me. They kept saying, “No, you do not have a service contract.” How about the customer is always right. How about saying they are going to check into it and get back to you. I eventually found the paperwork for the service contract. I had to register my service agreement. This must be one of their latest tricks to make money. I did not read my receipt because I was too busy and that is what they are counting on. By the time you make your first service call, you cannot remember if you bought the extended service contract or not.

Once I registered my service contract, they admitted I had a service contract. If I had not found that paperwork, I would be dead in the water. That is exactly what happened to my husband’s computer. I bought a service contract via phone and had no way of proving it when he needed technical support. I wonder how much profit they make on this little scam.

I am so sick and tired of these people repeating everything you say by using the alphabet. “A” as in Apple, “B” as in baby, etc. A call that would ordinarily take five minutes can take over an hour. I heard that they enjoy torturing us and laugh about it in the bullpen.

When I called about renewing my service agreement for my last computer, the service representative gave me a price, but I realized it did not include hardware. I said, “I did not want to pay for their HOTLINE service only.” She said, “Sorry, ma’am, you are not listening to me.” I said, “No, I get it. You want me to buy your lousy service without hardware support for the same price as I was paying for telephone and hardware support.” Honestly, I would rather break my computer over my head than talk to them. I started to realize that I was doing everything I could to avoid having to call them. My son refuses to call them. My husband does not even bother to get the service contract extended because he also refuses to talk to them. I decided from now on, I am going to use their chat line. In this way, I do not have to go through the alphabet multiple times. I wonder how many other people feel this way.

Once a customer service representative gave me instructions on how to fix my computer. I said, “Won’t this delete my programs and files?” He assured me it would not, but it would take a while. He asked me to call back when it was done. I called back and the next customer service representative said that I had deleted all my files and that there was nothing he could do about it. He said, “I am sorry.” You are not the only one who is sorry, buster!

My son’s computer was in warranty. I was told to send it to the HP Service Center. I would call to ask the status. They would say that they did have the part. After a month went by, I called to state that their service contract indicates that the computer would be sent back within 10 working days. One representative said, “Well, do you want us to send you back your computer without the part.” That was obviously not from the flowchart, just plain stupidity. It took me three months before this was resolved in a satisfactory manner and more aggravation than I have ever known. I could go on and on, but I know you have your own annoying stories.

So many Americans cannot get employment and would do a great job at this if given the opportunity. They would even be happy to accept the same salary at this point. I would be willing to pay more for the option.

I remember watching a skit on Saturday Night Live with Gilda Ratner. She was all tied up. She managed to call 911. The recording said something like this: “Touch “1” if you are being burglarized, “2” if there is a gun pointed to your head and “3” if you are getting raped.” That is about the size of customer service in America. I feel sorry for the elderly who need to make a phone call. These phone trees are getting more and more expansive. It is really bad when they cannot recognize a simple “Yes” or “No.”

Oh, by the way, HP will no longer give you a hardware contract for a laptop after three years because it was built to only last only three years. I have had to buy a new laptop every three years. Dell is no better. I hear the same complaints from my sister.

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1:54 am EST
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HP hp envy [protected] black us laptop keyboard

Slow delivery, originally three days should be to, six days before. I hope to improve the delivery of.

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8:34 am EST
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HP hp laptop complaint about operating system

Dear Sir/Madam,
This is regarding Case ID- [protected]. I am a Research Scholar in IIT Kanpur, India. Sometimes back, I purchased an HP laptop with Windows 7 operating system with genuine license already installed in it. After 1 month, I started facing problems in windows 7. I complained HP customer care many times but every time I got replied that they are busy then and would call me later. But they never called me back. After several attempts, finally on 21 Dec., 2012, my call was taken and complaint was put. But the case has been delayed till today (25 Jan., 2013) i.e. more than 1 month and during these durations, I contacted them several times but they just pretended of helping me. Once they told me to uninstall Microsoft office regarding that problem. I uninstalled MS office but the problem didn’t get solved. Also, in this laptop, I am not able to install any software and thus because of HP customer care, I am not able to use even MS Office like basic software. I am a very busy man working as a research scholar at one of the best research institution of world i.e. IIT Kanpur and your that kind of responses have really frustrated me. Now today (25 Jan., 2013), I got a call from HP customer care saying that they are ready to send me recovery DVD. But, I will have to pay about Rs. 600 as shipping charges. I refused to pay it. Then he disconnected the phone. After some time, I got an e-mail stating that my case has been closed. I was not even informed before closing my case. Sir, here in IIT Kanpur, I have a lot of friends who use HP laptop but now with HP’s such a kind of service, they are saying that they will never purchase any HP product in their life. In other companies when a laptop is purchased with genuine operating system, a DVD of respective operating system is also given along with that but your company doesn’t give that and when a person feels a problem with that operating system, you people ask extra charges for that. What kind of service is it? I am thinking of taking this complaint to consumer court in spite of my busy schedule. I request you to please send me recovery DVD without any charges as soon as possible as my research work depends a lot of my laptop. My HP laptop details are given below:

HP Case ID #: [protected]
Product description: HP 2000-2121TU Notebook PC
Product number: B9K60PA
Serial number: 5CB2280TRM
Problem description: IN/MF-:9-18/NCD/ CSR/HP 2000-2121TU/recovery Issues/

Thanks
Sandeep Sahu

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Purusho Bilimo
, US
Jul 22, 2021 1:02 am EDT

My HP Envy 5055 which is monitored remotely by HP for ink cartridge level and paper feeds used suddenly had manage flashing on the dialbox to open cartridge area and cleared jam paper. I never had a paper jam before, so this was a surprise, but paper jams do happen. However, there was no paper that was jammed. I took our every removable part, wheels and all, the paper tray below and used a vaccum cleaner to suck out paper dust and some alcohol on the wheels, wiped dry and clean. I tried with the help of a HP technician remotely whose English was not adequate to re-set the software to factory level; but that would not function; all setting except this one moved to the next window or menu. So finally the technician turned from being empathetic and helpful to being abusive: there must have been a power outage or surge, a virus in the computer infected because you tried to use cable connections as well (as wireless connection), and removed too many parts, etc. It is when Boeing does not take responsibility for engine failure that might lead to the death of its 234 passengers and crew on board a long flight or in take-off. I was told to buy a new printer as the warranty of this printer just expired two months back when the flurry of cartridges started to arrive from HP ; i returned two as they were not needed, and I was stilled billed for them.
So there you are: HP sends all manner of codes to the printer to empty out the ink, display false messages so you'd rush out an invest in a new printer. Corporations get away with so much dirty-hand tricks.

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TechGuy4
Tims, CA
Apr 03, 2013 4:22 am EDT

Do you know that you can create your own DVD recovery discs. The computer even asks you to create them when you first start a new laptop. If you don't know how to create recovery discs then why do you think some one else will do it for you for free?

Your statement here "In other companies when a laptop is purchased with genuine operating system, a DVD of respective operating system is also given along with that" is false. I have never seen this ever on a laptop. the customer is always responsible for creating the recovery disc set and not the manufacturer.

HP made the right decision.

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10:15 pm EST
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HP worthless tech support

I am about to call HP Technical Support for the third time this evening [protected]). They haven't been able to help me after I spent two hours on the phone with two different techs and asked for a supervisor. They wouldn't put one on the line. The problem: the recovery discs I ordered from HP don't work. The third disc in a series of four just stalls out. Yes, I unplugged everything but the monitor, mouse and keyboard. I tried to reinstall it the software three times. I ordered the discs from HP with the serial number from the computer. Nothing works. The solution according to the tech is finding the Build ID number. The problem is there isn't a Build ID number on my computer. I checked the bottom of the stand three times. I checked the back of the monitor and the sides too. No BUILD ID or BID number. The techs are stumped. The number isn't listed under system information. I will never buy another HP product again.

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12:47 am EST
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HP fake emails of scam

I got an Email of LUCKY WINNING scheme that i had win an amount of 7, 50, 000 pound sterling.
i am providing all the emails i got from there...
EMAIL 1

Amen Corner
Cain Road
Bracknel1
Berkshire, RG12 1HN
Registered Number: 690597 ENGLAND
Batch number...XYL/[protected]/05
Ref number...24/00319/1PD

Dear lucky winner:

CONGRATULATION.

Your e-mail has won you 750, 000.00 GBP and two hp laptops windows seven
in the just concluded Hewlett-Packard (hp) promotion in conjunction with Google Incorporation held in the Month of November 2012.
The draw no.2758 brought out your e-mail address from a Data Base of
Internet email users and qualified you a bonafied winner of the stated amount.
For claims process, fill and contact the claims manager via the mail id below;

Full Name:
Address:
Sex:
Age:
E-mail Address:
Phone Number (Home):
Mobile:
Country:
City:
Occupation:

MY BEST REGARDS
DR. MARTIN MATHEWS
EMAIL: [protected]@live.com
TEL: +[protected]
***********************************************************************
E-MAIL 2

Hewlett-Packard
Amen Corner
Cain Road
Bracknel1
Berkshire, RG12 1HN
Registered Number: 690597 ENGLAND
Batch number...XYL/[protected]/05
Ref number...24/00319/1PD

We congratulate you once more for being a lucky winner on the hp PROMO held in the United Kingdom the year 2012. Meanwhile, your winnings has been sent to our affiliated courier company ( GLOBAL MAX COURIER COMPANY ) for delivery to you in India with the details below.

1.) £750, 000.00 (Seven Hundred and Fifty Thousand British Pounds) in your Honour.
2.) Certificate of Winning.
3) Two Windows 7 HP Laptops.
4) Relevant Documents Backing Your Winning Prize.

Your winnings was dispatched on the 27th of December 2012 and it will arrive on the 28th of December 2012 . As soon as your winning prize arrive India you will be contacted by our company diplomat (MR. BENSON GALE/ [protected]@london.com) that will be bringing your funds to India, please send a scanned copy of your i.d proof to our company diplomat by email.
You are to pay (21, 000.OO India rupess) to the Ministry of Finance, India for legal procedures that covers all the necessary registration of your winning prize to (INDIA GORVERNMENT AUTHORITY) for easy and early delivery. Meanwhile, we the entire board of directors have given you the go ahead to make the payment to the account details that will be given to you by our diplomat (MR. BENSON GALE) who will be in India with you tomorrow. kindly follow his instructions.

Note:
We have already notified the Delhi Government about the amount that is to be delivered to you in your country and because it is a huge amount of money and the terrorist
actives in the Asia region including your country India, your amount has to be registered with the Government of your country and they are going to issue a receipt regarding this in your name so you will not have any problem when you are spending this money once our assigned diplomat has handed your prize to you.

Be informed that your prizes are protected by a HARD COVER INSURANCE POLICY(HCIP) which makes it impossible to deduct any money from your funds before remitting it to you. This is in accordance with section 13 (1)(n)of the British national gambling act as adopted in 1993 and amended on 3rd July 1996 by the constitutional assembly. Due to this fact, you are expected to make the payment yourself as the rightful Beneficiary of this prize money.

Payment Officer.

DR. JACKSON WOODS

EMAIL I D: [protected]@live.com
Tel: +[protected]

please tell me about its authenticity...

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RAMKESH SHARMA
, IN
Jun 14, 2013 4:45 am EDT

YES I HAVE ALSO RECEIVED THIS TYPE OF MAIL . SO PLS GUIDE ME ABOUT THIS TYPE OF MAIL

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Reply Team
Skelmersdale, GB
Jan 26, 2013 3:33 am EST
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Hello

Send your Full Name, Address, Telephone Number and Winning Message you recieved to the surveillance unit on:

surveillance.teamunit@gmail.com

so as to enable them ascertain if you really won the Lottery and give you true information
on how your winnings can be Collected.
You Will also be Informed if the Winning Message you Recieved is a Fraud Notification

Congratulations
Reply Team

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HP warranty

I purchased a brand new pavilion G6 laptop on October 17 th from future shop after much research. My previous laptop crashed and I really needed one.
Purchased it and when I got home the computer would not finish its startup and I had to contact their tech support and they advises me I would have to do a factory restore. Despite thinking this was a bit strange considering it was the first time I had ever turned it on I did it anyways.
4 weeks later I started receiving a AMD graphics driver error and was told to run some tests on the laptop by hp tech support which didn't show why this was happening. I was then told to factory restore it. I did and then the computer starts freezing and shutting down.
My brother continues to call Hp tech support fr me who makes him run countless tests. They all show problems with the laptop but they continue to make him run the tests again and again with the same results. It's been 2 weeks of this and HP still will not take the laptop back to fix it and now I have a laptop that won't run windows and is basically useless. Even with a supervisor "ticket" entered its been a week and noone has called me back.
Completely frustrated that I spent $550 and don't have a laptop to use since 5 weeks after purchase.
Why will they not stand behind their product and warranty ?

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Snakepliskynn
Sturgis, US
Aug 26, 2014 11:08 pm EDT

Its sad that they test these laptops to the degree they know they will fail right outside of warranty based on usage. I blamed the DV6700 failure on Microsoft Vista only to find out after a couple of years there was a mass recall on it. Its a frigging boat anchor. I refused to sell it to a friend even for $100 because he is my friend. I now have a Pavilion G6 that a month later was released with a touch screen. After the last update the USB3.0 ports on the left side have quit working. I'm out of work or I would put this in a drawer or a recycle bin after pulling the hard drive and get a Toshiba or an IBM. I have owned 8 HP's since 2000 only because my former employer was insistent. Of those, I have had 3 fail and my daughter has a 4th that is randomly shutting down. I am not computer illiterate with 2 degrees in IT. They make a lightweight product and advertise it to perform like you could crunch macros in excel sheets while watching a movie. No Way!

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HP no engineer attended

Hi Sir/Mdm,

Please look into this issue closely.

Replace Parts was arrived on 20 NOV 2012. No engineer was attended onsite. I had called to HP helpdesk for assist and promise to get engineer to attend onsite.

Today was 3rd of December and I need to make another call to check when was the engineer will be coming down. These was really unacceptable. We had our SLA to meet

On agreement, Engineer must be 4 hours onsite service if parts available. Please do a futher investigation and hope to hear from you for a good explaination why this happen?

Case [protected]

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HP lots of problems

I bought 3 HP laptops for my kids, 15, 13 & 11 to do their homework and email. ALL three have had problems. At the one year mark, one had a defective motherboard and battery that would not hold the charge; the second had a bad hard drive; and the third keyboard problems. The first two were repaired by HP because we had bought insurance. WE bought anew battery. The third, HP wanted $350 because the keyboard and motherboard showed "water damage." We did not have insurance on the third laptop. ALL were Windows 7. Two computers were purchased at COSTCO and the third at the NAVY Exchange. Our next round of computers, with Windows 8, will be DELL. No more HP laptops, desktops, printers or projectors.

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Puneet Kaur
, IN
May 20, 2011 9:56 am EDT
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I am puneet kaur bought a hp mini laptop on 20-Aug-2010.

On the time of buying Hp Offered a "RAKSHABANDHAN OFFER" i.e. a gift voucher from SATYA PAUL worth rupees 7, 000. Its around 9 months we did not get any thing from Hp. I mailed thrice but did not get any response from HP.

My unique redemption code was 2019192.

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RarelyComplain
Warren, US
Nov 28, 2012 6:43 pm EST
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I'd love a free laptop. Adopt me.

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HP short useful life!

I own a HP 2509m monitor. Purchased in Dec 2009. Bought from Costco because they extended the warranty by 1 year. Unfortunately, still 10 months out of warranty. The monitor has failed...not receiving power. Has been great up until now. Not used to monitors failing in the past. Have owned 8-10 monitors over the years. Usually end up upgrading with new technology and donating old equipment to church or school. Looking to replace but not much faith in HP any more. Looks like from the posts on HP Product Blog that many users have had numerous problems with this monitor. Anyone have a good experience with HP monitors? If not, what brand of a larger monitor would you recommend?
..

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HP not getting free gift

dear sir/madam
we would like to inform you that we have recevied the claim document hp redemtion cell on the below mentioned and it is approved for the gift back pack woth Rs 1499
claim receipt date - 13/08/2012
e-mail - [protected]@yahoo.in
telephone -- [protected]
your product serial no- CN26Q174MC
thanks &r egurd
kiran kaur
phone - [protected]

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HP hp services for my laptop in warranty period

Sir,

I have purchased HP Laptop in Month of June - 2012, In last 2 month I have visited 3 times in HP Service center (Noida Sec - 18 )
but still lots of problem are there in my Laptop and when I am trying to contact with HP care center and also with Their grevances Cell
No one is replying me properly so sir plz do need full as soon as possible if You can.

All Required details mentioned beloq.

Serial No : - 5CD1411F3C
Product No : - QG470PA#ACJ
Model No : - g6 -1201TX

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AnilSawalakhe
, SG
Oct 07, 2010 9:59 am EDT

Hello Guys,

My HP laptop got exploded on 17th of July.

There was a explosion of battery three times explosion was so severe it would have killed the person on the spot.

Its pathetic laptop ...please guys Dont buy HP laptop for the sake of brand as it is like keeping atom bomb
in our home.

Anil

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Heidie
,
Apr 08, 2008 5:13 pm EDT

Do Not Purchase a HP Laptop! They do not stand behind their products! I just bought a new Laptop. Within 2 months it stopped working. Kristen, from HP, said they will not replace it since it is not their policy. It does not matter that the computer is no good. This is the first and LAST time I will ever buy a computer from HP! I will go back to Dell, Gateway and IBM. At least their computer work. HP should be ashamed of themselves.

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Rick Phillips65
Charlestown, US
Jan 18, 2015 4:44 pm EST
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1.) I was mis-led by Best Buy website, I was given the impression that I was buying a touch screen. 15.6 Screen AMD Quad Core A6 Processor 4GB DDR3 Memory 1 TB Hard Drive w/Windows 8; SN: [protected] 6
2.) As you can see this model IS NOT a touch screen!
3.) It is way to hard get on the computer with all the junk you have on this Laptop!
4.) I need to return this Laptop to Best Buy, but the difficulty that you have created in getting on, tells me I will not be buying a HP Laptop.
5.) But I can not get my Information (personal & Credit Card) off this darn machine! and can't get on because the password, fails to allow me!

my email is: vet68doc@aol.com

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shab shak
, LK
Apr 25, 2011 1:58 pm EDT
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A HP 520 Laptop that was used by my friend exploded in the public place causing him injuries. Although the insurance replaced the unit, HP is trying to avoid their liability due to their product defect by getting their insurer AIG/Chartis to resist the claim of the injured person. There must be some justice done. After all HP is considered one of the leading brands of laptops.
Channa

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Carol Deno
Brook, US
Oct 16, 2010 6:44 pm EDT

My son purchased an HP Laptop and the laptop started smoking, he picked it up and took it outside it had flames by this time. The computer was purchased at Walmart with a two year extended warranty which is not any good. It is a complete scam with the extended warranty. Can't get anyone to do anything for us.
Anyone got any suggestions?

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V.Shanker
,
Aug 25, 2008 12:10 am EDT

I had purchased an HP Pavilion laptop in May 2007 in Mumbai. Within a couple of months i noticed that the battery discharge was too fast. I called some help guy at HP. They tld me that I was probably not using the battery right. I was supposed to run the laptop on battery and whenever the charge became low there would be an alert when I should switch to mains. I said Ok and trued to follow this instruction. But sadly the alert would come up and before I could switch to mains the system would start hibernating. IT WAS CLARLY A PROBLEM WITH THE BATTERY

I was too busy too follow up on this and now the WARRANTY period has lapsed. So the service centre has refused to replace the battery. Now I am supposed to buy a new battery for 6000/- plus Rupees. Assuming the warranty on battery is ONE YEAR ... I still think it (BATTERY) is a BAD PRODUCT although the HP guys are perfectly within their legal rights to refuse to provide me a free replacement.

Vijay

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Raghunathan K S
,
Jul 05, 2008 12:01 am EDT

I fully agree. My laptop which is still under warranty is in and out of HP service center over one month. The servixce response is very poor and irresponsible. For a battery charging problem, they said that the problem would be solved if OS is reinstalled.! I had to back up by entire hard disk, although I do not understand since when the battery charging has become an OS issue and not a hardware problem!.
My advice to anyone proposing to buy a new laptop: KEEP OFF HP. Dell is anyday better because atleast here you know what are you in for.

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1:08 pm EDT
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HP blank screen

I am a student and spent a lot of money for what i was told a great laptop pc that would fill all my needs, what i got was a piece of crap this hp tx2-1275dx screen went blank called to check what the problem could be and hp support new the problem before i finished my sentence you need a new motherboard at least $329 to fix. Then i type in the model number in google to find this is a common problem that hp is aware of but wont take responsibility for their mistakes poor venting causes motherboard to overheat and if you replace the motherboard this will happen again. Because hp will not stand behind the product i will never buy another hp product again and will also spread the word around campus to stay away from hp.

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bubblie130
, US
Aug 30, 2009 9:20 pm EDT

i love my hp touch smart computer but i hate its battery life, it last for like 2 1/2 hours (and thats on a good day) but other than that i just love my computer and can't wait 2 get 2 no it better (it just came in few days ago)

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11:54 am EDT
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HP overcharged

I bought two HP Pavilion desktops at BestBuy in Jauary. The PCs come with a one-year warranty. I decided to extend the warranty for an extra year. HP, for an odd reason, charges $10/warranty MORE if you buy online than through a sales rep by phone. The rep took 30 min. to complete the transaction, then overcharged us by $80. When I called back with the order number, the new rep couldn't find the first order and said HP could not help me - to call the bank. He also refused to let me talk to his supervisor and said they have no number in the U.S. I called the bank, and they confirmed that I would have to work the overpayment out with HP. I am now being charged for 3 warranties for 2 computers.

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Jennifre
St. Paul, US
Dec 05, 2012 4:02 pm EST

I bought a Pavilion dv6 in March of 2012, which came with a normal 1-year warranty, and I feel super foolish having trusted HP to deliver on the 4-year in-home-repair with accidental damage coverage also, to the tune of around $400. I needed to call within 2 months because the video cam stopped working, which they refused to send someone to my home to replace or repair, then again when I tried calling in September about the same problem. A call in October about its internal mic not working yielded the same, both required me to send in the machine which I could not do, having a job I was working on that was due. When I called a week ago about a hard drive issue, which a "case manager" named Michael just told me IS something they would send someone to my home to replace or repair, I never received a call back within the "24-48 hours" they promised someone would call. After that, finding the extended warranty worthless, I am in the midst of trying to have that fee refunded, it being unuseable given they fail to provide me with service they are promising me and did promise me. This Michael tells me I can get a refund for it, though he'll need to call me back "tomorrow, " and in the meantime will send me a box overnight so I can return the machine. At this point, I don't even trust them to repair a computer should I send it to them, though he did not send me the box, so it's moot. That said, Michael did not send me a box, and told me he did not have my address, except that he read it off to me from what he saw associated with my account... so I'm unclear about what he means by, "I didn't have your address."

At this point, I would feel like a respected customer by HP to receive a refund for the extended warranty, or send someone out to swap my shell replacing the broken video cam / mic, I'll amend the review. Heck, if they'd even call me back after I called in about my computer not starting up, I'd feel vaguely respected.

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12:48 am EDT
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HP messed up colors & beats audio speakers

i have found problem with this hp dv6 7012tx models that the color while playing movies and videos on screen, colors are like to spread and screen goes white, i don't know what the problem with these new series dv6,
moreover the beats sound is blasting and these are far more bad to hear than altec lansing,

pls help...are you people also same problems pls share and update...

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harshgoenka
, IN
Aug 19, 2012 12:07 am EDT

sound is fluctuating..:(

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aditya1212
, IN
Jun 24, 2012 7:11 am EDT

yeah same problem with the beats audio system..even the volume is fluctuating

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7:58 am EDT
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HP false advertising

Hi saw a grade 3 refurbished laptop for sale on laptopsdirect.co.uk.It was a HP 635 AMD-E450 and had heavy scratches on the Lid and a touch pad that was pushed in, it was roughly 230 euros.I ordered it thinking I could fix it up and could get a a bargain.
My faith was repaid when they deLivered a Fujitsu Siemens Li 2727, which is a notebook and which you can buy new from 270.
I contacted them and they had no idea of how it happened.I filled out the form that they asked me to fill still no reply.
I still have not heard anything yet but the reason I am making this complaint is to warn people not to gamble with this site, the way times are with money and this is how these people operate.The funny thing about this is the Fujitsu Siemens Li 2727 that was deLivered had heavy scratches on the Lid and a touch pad that was pushed in.What are the odds of that happening, they must look at the damage of a laptop and not the model number, no actually they used false advertising

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8:14 pm EDT
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HP product care plan deception

On 12th May 2012 we purchsed a HP DV6-6CO3HNX laptop which was on special marked down from $1499 to $749.50. In addition to the laptop we also purchsed (on the advice of the salesperson) the additional cover provided by Harvey Norman's Product Care Plan for $139. On 1st June I had to take the laptop in for a RAM upgrade during which the sliding lock mechanism for the RAM panel and battery compartment failed leaving the RAM panel only partially secure and the battery panel unabel to be opened. The tech advised me that the unit is DOA and could be replaced if i so wished. In order to do this I had to ring HP and get an authorisation number which i did in front of the Tech. He then went to check the stock availability and after about 20mins returned with the manager Ben who told me that that particular model was obsolete and offered me an inferirior ASUS claiming that it was the best he could do. After further discussion I was then told i could replace the unit with any new laptop to the value of $749.50. ? I argued that this would mean a laptop with inferior tech specs and that this was not fair. I was told i was welcome to ring the Dept of Fair Trade and that all he (Harvey Norman) was required to do was repair, replace or refund. I reiterrated that HP had declared the item DOA and that it should be replaced with and equivalent unit with the same tech specs. Needless to say he was not budging and adamant that he was right. I stated he may very well be right but under the circumstances that doesn't mean it's fair !, , , , When I got home i read the fine print on our Product Care Plan and discover a line which was not disclosed to us at the time of sale that supported the Managers stance. Irrespective of HP's support for the laptop to be declared DOA, Harvey Norman need only replace it with a $750 unit which will be substantially inferior in performance to the HP DV6. In summary I feel "cheated", not only over the legality of HN's position but more for the fact that we were "encouraged" to purchase the Product Care Plan (for an extra $139) on the basis that they would replace the unit no matter how minor the fault for a period of 36months fron date of purchase. Nothing could be further from the truth !, , , , we were duped and the extra cover paid is not worth the paper it was written on ... :(((((((

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Sooky
, AU
Mar 14, 2013 5:01 pm EDT
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I am going through exactly the same thing at the moment the product care plan is a total waste of money. What did you end up doing, I am going to ask for a refund, but I bet the refund will not include the product care plan.

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9:11 am EDT
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HP hp - appalling product quality and after sales service singapore

I am writing from Singapore to you as I am totally disappointed with your product quality and especially the after sales service in Singapore.I purchased a HP Envy Beat edition notebook last year and started using only in June 2011. Within about half a year, the notebook failed twice. The 2nd time was in Jan 2012, the motherboard failed. As it was the 2nd time, I am quite sure there's some kind of fault with the notebook and demanded for a one to one exchange since at that time its still under warranty and expiring on Feb 2012. My request was rejected and the engineer by the name Tan, assured us that after changing to a brand new motherboard, it should be fine and and assured us that we can look up for him if encounter any problem within a year. We therefore took his word for it hesitantly. Never did we expected the notebook to fail again within 4-5 months, in May 2012. And it was the motherboard again! We expected that HP Singapore will be more responsible to change it for us free. We made a complaint and one of the case manager, by the named of Uma.. who simply pissed us off. (By the way, the engineer Tan, we were told that he was no longer with the company and what he told us, was not recorded by HP.)We then wrote in to HP USA, and not surprisingly, it bounced back to HP Singapore and another representative by the name of Provi.., contacted us.It's a long story to go into detail what had went thru with the conversation with these 2 representative of HP Singapore.The main points that I wish to highlight is the insensitivity towards customer's feeling from the service staffs.Based on the number of times that the notebook was brought down to the service center within a short period of times, it enough evidence to show that it is a faulty one.And I don't think our request is so unreasonable. In fact, end of the day, we had compromised to paying 50% of the charges but requested to have a free extension of the motherboard that we gonna pay to 6 months instead of 4 months that HP Singapore had offered. However, again, we are rejected. Worst, we received an email by another party by the name of Chua.. from HP Singapore, that we are given 14 days to accept the quotation, otherwise we will be charged even though we intend not to service it. We have never encountered a notebook that breakdown so frequently within a short period in the past and you guys couldn't even able to assured us of your product quality by simply complied with a 6 months warranty, Is this to show that your product quality is so poor to this extend?When asked about the caused of the failure, yours guys told me "Don't Know!" "Its Electronics!" It's simply appalling to heard such words from a global branded company! Then my question is why should consumer choose HP than other brands? Why should consumer like me choose HP Envy Beat Edition rather than other HP lower range notebook? Your Case Managers repeated mentioned they tried their best to "help" me by giving the discount which pissed me off. I am not seeking for your "Help!". It is not the matter of money but principal. Even with the 50% discount, my wife and I don't feel good accepting it as we felt cheated. I am totally disappointed with HP, the trust in your product and not to say the horrible after sales service. And to highlight to you, both case managers spoke English with different accent, which I believe are foreigners, which I had a hard time figuring out what they trying to say most of the times.First it came the unsatisfactory service, then now came the threat that I had to made up my mind within 14 days whether to accept such offer. I wrote in to US, and bounced back to Singapore. I really don't know what the hell is going on with you people.
My notebook is still hanging at the service center Singapore and it seemed I have no choice to accept the bullish offer.
I think you can forget about your company's philosophy under "Customer Loyalty" which is to "TO provide the highest quality of equipments and Service".To savage the last piece of trust from me and other consumers, I hope that there's a certain reply especially from the CEO cos this letter suppose to direct to you. Hope you won't disappoint again.

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HP In-depth Review

Product Range and Quality:

HP offers a diverse range of products that cater to various needs and preferences. From laptops and desktops to printers and accessories, they have a wide selection to choose from. The quality and durability of their products are commendable, with many customers reporting long-lasting performance and reliability.

Customer Service:

HP's customer support team is known for their responsiveness and helpfulness. They are easily accessible through multiple channels, including phone, email, and live chat. Customers have reported positive experiences in resolving their issues and complaints, with the support team going above and beyond to ensure customer satisfaction.

Pricing and Value for Money:

HP's pricing strategy is competitive, offering products at reasonable prices compared to other brands in the market. The value for money is also considered good, as customers find the quality and features of HP products to be worth the price they pay.

Website Usability:

HP's website is user-friendly and easy to navigate. It provides relevant information and detailed product descriptions, making it convenient for users to find the information they need. The online purchasing process is also seamless, with a straightforward checkout process and various payment options.

Shipping and Delivery:

HP's shipping services are known for their speed and reliability. Customers have reported receiving their orders in a timely manner, with minimal delays. The packaging quality is excellent, ensuring that products are well-protected during transit. Tracking options are available, and the delivery estimates provided are accurate.

Warranty and Returns:

HP offers comprehensive warranty coverage for their products, giving customers peace of mind. Initiating returns and refunds is a hassle-free process, with clear instructions provided. The return process is efficient, with timely processing and refunds being issued promptly.

Innovation and Technology:

HP demonstrates a strong commitment to innovation, constantly introducing new technologies and features in their products. They are at the forefront of integrating cutting-edge technology in their product design, ensuring that customers have access to the latest advancements.

Sustainability and Corporate Social Responsibility:

HP is highly regarded for their environmental initiatives and sustainability practices. They prioritize ethical business practices and are actively involved in social responsibility programs and community engagement. Customers appreciate their commitment to making a positive impact on the environment and society.

Reputation and Trustworthiness:

HP has established a strong reputation in the industry, known for their reliable products and excellent customer service. Customers trust the brand and are satisfied with their overall experience. HP maintains high ethical standards, further enhancing their trustworthiness.

Overall User Experience:

Overall, the user experience with HP is highly positive. The combination of a diverse product range, quality products, responsive customer service, and user-friendly website contributes to a satisfying experience. In comparison to competitors, HP stands out in terms of user satisfaction. For potential customers, HP is highly recommended for their reliable products, excellent customer service, and commitment to innovation and sustainability.

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