HP review: privacy violation and poor product! 126

This post is for the gentleman, Dave, who claims to have little problems out of his HP [censored]book. You claim to have no problems with your own piece, thats great for you! But, for all of us that have had the sproblems listed on this website, we have not been so luckly. As far as fixing it ourselves: bad idea. You see most people who purchase anything from HP are smart enough to research it, I hope, and decide to purchase the warranty package, albeit over priced for the service you get from it. Ironcially, if a consumer opens up their laptop to repair it and it needs something major, you just blew your chances, albeit tiny ones, to have HP repair/replace the faulty component. And with problems as expensive as motherboards, processers, and the such that are expierenced with HP's products its never a good idea to flit the costs yourself. However that is saying that you have the required warranty and time to wait to finally recieve your computer back. While it sucks to have to wait for the computer that you paid good money for, unless you have deep pockets and are well veresed in the internal workings of a laptop computer, I personally would not recommend cracking the case open and fixing the problem yourself. Please also note that I was told by a HP case manger that "We sell thousand of laptops every year and when they come back to us for a problem we address them in the order that they are recieved." Also " that the warranty you purchased with your product doesn' t guarantee a three business day turn around time for most problems, so we will return your laptop to you whenever we can get it to you." The first statement is understandable, however the latter one prompted this writer to unleash the threat of a lawsuit for theft of property and not up holding a contractural agreement agreed upon by both parties. I got my computer back within three days, fixed after being told they are not liable, and with all original hardware that was shipped with it. I haven't had a problem with it since then, but...?

I bought an HP dv2315nr in May of 2007. In March this year, the wireless card stopped working and the wireless light wont turn blue from orange. I called HP and they sent me a new wireless card. I replaced the wireless card but it didnt solve the problem.

I called HP again and they asked me to send the laptop in. They sent me the box and I shipped the laptop to them. That was the biggest mistake I ever made.

They gave me an estimated delivery date of April 3rd, 2008. I was happy thinking that I would get it back in a week. Some guy with a thick Indian accent called me on April 3rd and said that the laptop's delivery had been delayed because of "non-availability of parts". I cooperated with them and didnt say anything when the guy from India told me that it would take two more weeks.

My next estimated delivery date was April 17, 2008. I was really excited to receive my laptop because I had finals in May. I am a college senior and a lot of my papers had been pending because of the laptop. Anyways on April 17, somewhere around 10am EST, another dude from India calls up and says that its gonna be two more weeks. I lost my mind. I asked him to connect me to someone here, in the US but he said that he didnt have the "authority" to. He asked me to call the customer service number and the call would be routed to someone in the US. I called the customer service number and it went to someone in India again. This guy was rude, I was pissed so I let him have it. Anyways, he asked me to hold while he transferred the call to someone in the US. After 8 minutes of hold, someone else in India picks up. I yelled at him too and he gave me a number to call. Guess what happened when I called that number? It was the same HP customer service line with a different number and it went to India again. I was so mad.

My next estimated delivery date was May 1st, 2008. I was waiting for it but I didnt get my hopes this time. On May 1st, 2008 around 10am EST, a chick calls with an Indian accent, as soon as she confirmed my name, I was like "are you guys sending it today or not?" She was "no sir." Poor girl got to hear a lot of stuff about HP, her parents, her family, her friends and herself from me. Then I asked her to transfer me to my case manager, she said she didnt have the "authority". I had only started with my swearing again when she stopped me and said that she was transferring my call. I was on hold for a while and then was redirected to the same customer service line.

My next estimated delivery date is May 15th. I have called them several times, have sent emails, I have even written to the BOD and the CEO of HP, they had their contact information on the HP website but to no avail. I flunked two of my exams because I didnt have my laptop. HP sucks so bad.

I did some research on the call centers in India. They get paid around seven thousand rupees per month (Rupee is the currency of India, $1 = 40 Rupees). They work forty hours every week. So their monthly salary is around $175 for working 40hrs every week. That means they get paid $1.09/hour of work. Now you see why they outsource their business? If they had hired someone in the US to do the same job, they would have had to pay minimum wage which is close to $7/hr in most states whereas they can get the same job done for $1.09/hour in India.

I am not against outsourcing. But it seems that they have cut down on their costs as well as their standards. I am never buying an HP product again. I just hope that I get this laptop back.

I have had nothing but problems since I purchased the laptop, brandnew, from the store last summer. I have had to replace parts, spent countless hours on the phone, and was advised to send it in for weeks at a time for various other problems. This has been ongoing, problem after problem, since then. Now the warranty is almost up and they want me to pay to spend hours on the phone fixing problems that shouldnt have existed in the first place. The past month, I have had to do 3 system restores. Apparently this is something I have to be doing now. In addition, the wirless card decides not to work and I have a rep on the phone telling me to get a screw driver and tweezers. I am so disappointed with this product, I will never buy HP products again.

This is the 2nd HP Pavillion DV6000 that I've had & BOTH have crashed within one year!

The first laptop bought on 7/29/06 went bad almost at the end of the first year (sent to HP for repair on 7/31/07). I called HP & explained that upon turning on my laptop, all I got was a black screen, 3 beeps (one long, two short) & could not see anything even when using an external monitor. You couldn't even hear Windows booting up. They told me it was a video driver problem and that the motherboard needed to be replaced. My husband is an IT professional/guru who can change motherboards, etc. but they said that it had to be mailed into their service center. I was told by the Tech Support Rep that it would be "expedited" (since this was my laptop for business) and that I would have my laptop repaired & back in my hands within one week. What a joke! This all turned into a nightmare and every time I called to get a status, they told me the same thing (quoting the date of expected delivery in August & nothing else). Even after the date passed, they kept quoting the same date & no one could tell me why I still did not have my laptop. Eventually, someone told me that there was a backlog on the parts needed & that is why my laptop had not been repaired. Each time, I spoke w/ a rep from India who told me the same thing--apparently they must read from a script & don't know how to deviate from it. When I asked to speak to a supervisor none was around. I will spare you further details on this but suffice to say that I called their Corporate offices & was handed off to a Corporate Consumer services person. She was not helpful, told me I had to call a Case Manager to get help. They don't really have their act together at HP! After numerous calls to HP Case Managers, I got a recording that said to leave a message & they would call you back. Not so!

Finally, after much frustration, lost revenue & lost time/productivity due to not having my laptop, I got a hold of a case manager on 8/20/07. I explained to him my nightmare & told him how poorly I had been treated from their service centers and how much this had impacted my business. He apologized for the delay in having a Case Manager contact me, said there was change in staff. He said that given all my problems, he didn't trust when I would ever get back my laptop. Thankfully, he replaced it for ANOTHER dv6000 (laptop #2). I preferred a refund at that point! The downside was that the new dv6000 came w/ Vista & not XP like my original laptop. Had many problems w/ Vista since that new replacement.

I got the SECOND laptop around the first or second week of September 2007. Then, on 4/25/08, my laptop did the SAME thing as the original laptop: 3 beeps (one long, two short) followed by a black screen. That's 7-8 months later! I plugged in an external monitor & still nothing. I called HP on 4/25/08 but was told they were having a system-wide upgrade and that they could not access any data nor put in a service ticket for me. The Tech did troubleshooting over the phone & said it was a problem w/ the video driver. He apologized that he could not put in a ticket due to the upgrade & advised me to call the following week. Thankfully, in this process, on 4/24/08, I had called HP for another issue (recovery disks). The Case Manager was very helpful & sent the stuff right away! Ironically, the same day I received the materials (on 4/25/08) is when the laptop crashed! Sigh.

Today (4/29/08), I spoke w/ the Case Manager who helped me on 4/24/08, I explained to him my problem and he then asked me what I wanted to do (implying I had options). I told him that at this point, I want a refund since this is the 2nd HP Pavillion dv6000 laptop that has crashed within the year & I can no longer continue w/ lost time, productivity, etc. When I told him about the refund, he said that it was not an option since HP had already replaced the original laptop (albeit with a faulty laptop)! Basically, the only option is to send it back to them again. So, here I am AGAIN! Deja vu. The case manager suggested if I wanted to take my laptop to Best Buy, Circuit City, or Radio Shack as they are HP approved service providers who can run diagnostics. After calling these stores, I found that they are backed up with other diagnostics. In the interest of time, I opted to call HP again.

On 4/29/08, I then called back HP Tech Support & spoke to a rep from Costa Rica. He did troubleshooting over the phone, including asking me to remove the memory disks & still the same problem. He then said that it was a motherboard issue & put in a ticket to have my laptop sent to them for repair. I briefly explained my issue from the last time & told him about my concerns to send my harddrive. He suggested I only send the laptop w/o accessories (power cord & battery), including the harddrive for my piece of mind. He said the expected turnaround time is 7-9 days. I also left a message for the HP Case Manager to inform him that I chose to put in a ticket rather than have a local diagnostic (to not waste more time). This Tech Support guy was helpful & told me that he would follow up with me to check on the progress of this ticket.

The ball is now in HP's court. I pray they will keep their time commitment of 7-9 days. At the same time, I can hardly believe that I have to send the replacement laptop for repairs. I PREFER A REFUND! How can HP continue to run their business by having faulty products on the market & expect customers to just put up with their issues?

HP, do the RIGHT THING! I accepted the replacement laptop after much frustration, etc. even when I wanted my refund. I thought, OK, I'll give HP a SECOND chance. They've had their 2nd chance & now the replacement is faulty too! Are you kidding me? TWO STRIKES & their out! I want a REFUND!

Suffice it to say that I will NEVER buy another HP laptop again. I'm moving to Macbooks.

i feel like my patience has been tried enough. i sent my laptop for repair and its been three damn weeks and they extended it to another 2 weeks. it was initally suppose to have been repaired within a week. and yes their customer care sucks...
so now i dont have a laptop and i need it ...

this is definately the last hp i will ever possess..

hp has mine now. the white special edition dv6000se and its for display issues. it goes out. and they say on their site under the customer service update that they have been trying to contact me. NO PHONE CALL NO NOTHING came thru. so i call. indains of course ( i hate indians, the girls are hot but anyways). supposed to be back april 23rd, its april 20th now. i doubt it wil be here . i hope it comes. ill update it.
k

i bought a dv6101 last year in my final year of my degree begging my mother to let me get a nice one so i can use it for my project and for a good few years.
Now, one year and a very little later, the hdd has played up or something.
The blue screen of death has come up and refuses to reboot my laptop after some $xxxxx file has gotten corrupted.

Another HP my relative bought, hdd problem AGAIN AFTER ONE YEAR AND A LITTLE...something like a week.

I've got an nc4000 too to carry around to work on and it's around 4 years old.bought it second hand and it's AMAZING. The build, buttons, everything seems sooo much better build and this is 3 years older and 10 times cheaper literally.

It's not the parts that annoy me, i can replace it, things break, blah blah blah... in a few years time, not a year and LITTLE. why is it sooo fragile? Why are all the same issues reoccuring? it's so stupid...

The worst thing is, if i had not bought this laptop (nc4000), all my work is lost, and I've no laptop for my dissertation. As a amateur photographer, i now can't do any photography on this laptop cos it's just not fast enough.
spend a couple of grand trusting that stupid machine and what does it do? destroy your life... switch to asus!

dv6000z with the 7200go purchased (september 2006)

get ready for an HP nightmare if you have any of these problems. for those of you who are only experiencing the wireless adapter vanishing issue, BACKUP any important data ASAP. the wireless adapter is only the beginning of a world of problems with the DV6000. my problem started with the wireless adapter 7 months after purchase.

after 3 months of using a USB wireless adapter or hardwire for internet i got the 1 long beep 2 short beeps error code on startup. the LCD wouldn't power on and i would get those beeps while starting up. (april of 2007) basically the display adapter is crap and is built onto the mobo so there is no real way of correcting this error without replacing the mobo. like i said that was april 2007, it was a brick and was sent in for service. after not meeting the initial estimated return date i called customer support and they extended it 7 more days. obviously 7 days passes and no laptop or word from them on what is going on. after calling them and explaining that they have missed the second estimated date of shipping me my dv6000 they escalated the case to a case manager who is supposed to call me in 48 hours(may 2007).

(may 2007) so the case manager never calls after waiting 3 business days, i call tech support and complain. they say AGAIN that a case manager will call you in 48 hours... i was patient enough to wait the 48 hours before calling tech support back. i called back and told the guy i was not getting off the phone until i spoke to a case manager, my exact words were "this call is recorded and i'm an unhappy customer, you decide if you are gonna give me a case manager" this finally worked.

(mid-late may 2007) the case manager couldn't tell me where my computer was, if it has been worked on, or when i was gonna get it back. WTF is wrong with these people? basically he didn't know when i was gonna get my PC back and refused to give me a refund. after an hour of going back and fourth with him he offered me a brand new dv6000. so i took it even though i had to buy an XP license since vista is what was offered with them now. atleast i had a definite date of when i was gonna get a computer.

got my new DV6000 (july 2007) 2 months without a computer and if i didn't pursue them like crazy it probably would've been another 2 months. these people really don't know what the hell is going on with YOUR computer.

(march 2008) today..8months later my brand new replacement DV6000 has crapped out with the same 1 long beep 2 short beeps display adapter error. again no display on startup with those beeps. same exact problem. i have called tech support and didn't waste time, first thing i said the the tech guy was that i wanted to escalate it to a case manager. the case manager won't call in 48 hours and i will be calling tech support and yet again demand to speak to someone. wish me luck, i will update if you guys want to know how it goes this time around.

sorry for the lengthy post but i wanted to give you guys an idea of who we're dealing with. i really left out a lot of the details and issues with talking to tech support and case managers. these people are ridiculous

Shame all these Complaints. What ever Happened to HPs Greatness.

I have a HP Special Edition Model Thats pretty old, Ran Wonderful for over 2 years.

They really just don't make things like they used to.

Oh, And the prb with Fuzzy Speakers, Or Squalching. Thats a Electrical Response from your computers Mic Jack. You have to Turn off (Mute) your Microphone in your settings. (Yes, Even if you don't have a mic plugged in) and the Noise will go away. Sound is Sent to your computer with Electrical Impulses. Your Jack on Laptops are Susceptible to Interference from Static in the Air or just Poor Contacts. Especially on HP Models. (for some Reason) So your Speakers are Simply emitting a noise that your Computer is Receiving Through your mic jack.

(happens on my HP SE When Mics not Muted)

I have the same problem with my laptop :( , My DV6000 also died I get the one long bip followed by two short bips what can i do ! is there any solution please help me it's all what I have !

I have the same problem as you guys..I bought this Dv6000 ### and end up growing gray hair. Everytime i open the laptop i have to deal with new surprises. And now nearly 8 months after my purchase i woke up one morning to find out the wireless wasn't working. I've tried everything possible to fix but no hope, HP is only attracting customers buy its outside designs. I'm considering of getting a Mac.

HP I hate you!

My DV6000 also died 5 days after the end of the warranty! I get the one long bip followed by two short bips which apparently indicates that the motherboard needs changing. Even after 5 days after the end of warranty they said I had to pay the out of repair fee of 280£ almost a third of the price paid a year earlier!

I have had the battery problem also it lasted maybe 5 min on battery while my 6 year old toshiba lasted longer!

No help whatsoever from HP.

Keep the complaints going!

Man, I guess I got off lucky.

I have had my HP Pavillion dv6000 since September of 2006, when they just came out. I got it for about 350 bucks after rebates, and it was the bare bones lappy. Its got an 80 (but really 60) gig HD, 512 megs of ram, and no camera or any of that extra crap. I'm also running the original copy of XP Media Edition.

In the beginning, I remember having a hard time getting on the internet, but those times have passed. My computer has held up like a tank. I throw it on my backpack when I head to class, drain the battery, come home, throw it on the bed, and crank it back up. I am not gentle with my computers by any means. I have also spilled about a cup of coke on the keyboard about 6 months ago, but other than some keys sticking a bit, its no big deal. I have recently upgraded the memory in my computer to 1.5 gigs, and I could not be happier.

The only thing that has broken so far is my left mouse button. I always do the 2 button click so I can auto scroll, and it ended up just wearing out the clips on the button.

Other than that - I have zero complaints. If it ever ends up breaking, its no big feat to fix it. Just start tearing it apart! Besides... after reading through some of yall's stories, I think it would be better if you fixed the computers without having to rely on HP!

Happy Computing

/b/ Dave /b/

I have read everything here, and I have to say that it sickens me to know that I was just suckered into this laptop as well. Only, I just bought this one about a week ago, and have already received two Blue Screen of Death. What the hell is that all about? It basically restarted itself and then told me that "Windows has recovered from an unexpected shutdown" It did offer details of the problem, but very little. It also somehow changed it's resolution by itself. How is that possible? Anyways, I'm probably just going to take it back to Walmart and have them replace it. I think I still have a couple of days left with them.

Josh

http://www.3lusive.com/dv6000.htm

they ###ed up my motherboard with scotch tape LOL... that page has my experiences...

-jim [former dv6000 ownder]

I had this laptop for a year. Within three days of owning it the bios were corrupted and I had to order a restore cd... which they charged me for. I had only had the pc 3 days so I had not been able to do my own restore cds. Sure enough 3 months after the warrenty expired the processor went bad as did the processor. This is the last hp product I will ever buy.

Today, after owning my DV600o for about six months, the hard drive went. First everything seemed to freeze then when I tried to reboot the damn thing keeps cycling through a start-up routine. I ran the set-up and performed a comprehensive scan of the hard drive and it failed the scan. It gives me the option to start in safe mode, but when I select that option, code comes up and fills the screen and then the system cycles again through start-up and never actually boots. I call HP and after spending 20 painstaking minutes relating my part and serial number to some Hindu guy half a world away, he informs me I am not eligible to tech support but if I am willing to pay $49.95 for a single issue tech call, we can continue. I asked "What if it is the hard drive, how can you help me then, wouldn't I just waste $49.95?" He said, "There is no guarantee I can remedy the issue." Please, if you value you time and money and don't want to wind up like me and the others on this page. STAY AWAY FROM HP AT ALL COSTS. All I have to show for the hard earned cash I spent on my DV6000 is a laptop that no longer works from a company that does not stand behind what they produce.

I bought a hp pavilion dv6000 last month and now its lagging for a few seconds when i play music or a video.. then the music goes normally and then some more lag.. i dont know what to do..

Hewlett Packard is a ###ing joke. Their entire company has gone downhill in the last 5 years. I purchased an HP dv6324 in July of last year, and I've had nothing but problems since. The first thing I did was take Vista off this laptop, as it runs ridiculously slow with 1gb of ram. My next obstacle came a week later, when the hard drive stopped spinning up. I immediately called support, and they agreed to send out a new hard drive, which I would receive within 3-5 business days. I was then to send the old hard drive back to them. Needless to say, this did not work out as it should have.

I went through weeks of arguing with this company and it's cheap foreign technical support. I had an experience very similar to those above me in this board. I was constantly told that there was no supervisor available, and was forwarded from department to department and back. There were many cases where I was on hold for over an hour, only to be hung up on during a department transfer. All together, I probably spent close to 20 hours on the phone with these idiots while they jerked me around for a month. At first, I was told that the parts were on backorder. This was close to a week after I was told the drive would be at my house. It's quite obvious that they're overwhelmed with problems with this laptop series.

A month and a half later, I received my hard drive. I can not even begin to describe how stressful it was to pay $800 for a brand new laptop, then have to wait two months to be able to use it.

I STRONGLY discourage purchasing of any products from HP. Their customer support is an absolute joke, and their business model obviously doesn't even include the technical support they describe. I've been a buyer of HP products since they were Packard-Bell, and I can now say that I have moved on. I will NEVER buy another product from this company.

My dv6000 has had similar issues. First the DVD burner died within the warrenty... whatever those things can die early if used enough. I called HP and worked with some guy with an Indian accent. He logged on to my computer remotely and couldn't understand what a virtual drive was. So then he started rooting around in my registry and deleting things... had me restart and what do you know my Wireless no longer worked. He told me I needed to reinstall at that point (After he had #@$& up my OS) and I should back up and call back later.

At this point I have no CD rom drive... no wireless... and a messed up OS. I called back and demanded a DVD drive and told them to send it to me so I could install it myself. This worked out but my wireless was still messed.

3 days before my warranty expired I talked with HP again, this time I used the online messenger help. BTW this is MUCH better than calling. I explained everything and the representative immediately set me up to have the M/B replaced.

Ok so that all is done and now (3 months later) my sound stops working but the headphone jack still works?!?!? Luckily I know a bit about taking notebooks apart. 2 yrs as a computer service technician. So if you have this problem you're cable running to the speakers from the M/B is probably damaged. HP decided to use cables that are too long so they folded them which after enough use damages the cable breaking some of the wires within the cable.

HP is good for Printers... if that... nothing more!

Ehh i bought the hp dv6165 with Windows XP media center and its the greatest laptop i have had? I have had no problems with it yet and i have had it for over a year now?

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us&dlc=en&product=3223592&rule=45463

Pls read this, it might help many of you to get free repair, even if out of standard warranty

I have a HP DV 6000 as well, my screen just went out on it, the laptop comes on and everything seems to work fine, you can hear all the stuff i usually hear boot up, but i do have 3 beeps that come up when i turn it on, tried to call HP , all they want to do is offer you extended warranties and get you to send it in for more money on repairs, if anybody has any answers let me know.

Does anyone have a problem with the screen?

Mine starts up fine but i think that there is a problem with the connection with the motherboard and the screen!

It makes the windows start up noise but the screen remains black the whole time. The system works fine but the connection with the screen was lost!

Is this a common problem or am i the only one?

I bought my laptop about 5 months ago (august 07). The stupid POS would shut off unexpectedly and keep doing it until it would finally boot properly. The same thing happened last night, but this time it won't even power on. I figured I should surf the web to see if anyone had the same problem. Luckily I found this site and I'm not alone.

I contacted hp via their online IT support so we'll see how that goes >

I purchased my dv6095ea around sept 2006, my wireless have stopped working so i email tech support, they sent me a reply to update my wireless and also the bios, to my horror my machine wont switch on at all, the power comes on then makes 3 beeps with the first on being a bit longer than the others, i have seaked advice by experts NOT HP!, iv been advised possibly motherboard has gone or it could be a faulty graphics card as the screen just stays dead. these are all intermittent issues, i am using my dv6000 noe but i know if i switch this machine off now it wont boot up but give me the idiotic 3 beeps. I WILL NEVER EVA EVA EVA purchase a HP. BAD CUSTOMER SERVICES, NO HELP FROM TECH GUYS, OVER CHARGING FOR MACHINES THAT JUST LOOK NICE ON THE OUTSIDE, UNDER QUALIFIED PEOPLE AT TECH CENTER WITH IV FOUND OUT IS BASED IN SOUTH AFRICA! DELL I AM COMING TO YOU!

the dv6000 laptop is the worst laptop I have ever owned.

I also experienced the wireless card failure.. after a month they ended up replacing the mother board.

Now... about a month and a half after getting it back the built in speakers are not working.. I've done and check all the obvious and the headphones work...

The last HP I'll buy or recommend.

Same here! I bought a refurbished HP laptop before starting law school last year--a year went by with no trouble, but good thing I bought a 3-year warranty! First I restored the default settings--the online instructions were WRONG even though I entered my HP's data. Then Fry's replaced the hard drive. Still freezing intermittently--possibly the motherboard I am told? And then to top it off--Fry's give me a loaner HP laptop for my final exams... DOESN'T WORK EITHER--bad hard drive! I'm supposed to wait until February to get mine back? I'm going in there and getting a NON-HP replacement. This is ridiculous!

I totally agree. HP DV6000 with Vista sucks big time.

Mine decided it would stop playing MP3's and video, so I had to speak to someone in India, who couldn't fix the problem, so I backed up and re-installed off the Partition.

Now I'm having power problems with the DVD burner, Roxio won't work and Nero won't either.

POS laptop.

James.

Just found out about the class action lawsuit:
http://www.hpnotebookclassaction.com/index.html
Check it out.

Same trouble, had DV6000 for 1 year and 2 months and the motherboard failed now. HP refuses to replace even though it is a common problem and charged me $300 for the fix. Case manager at [protected] x94 option 1 was very hostile and very clever as he constantly refused any responsibility on HP's behalf. We should start a class action lawsuit over this.

Update: after 11 days and 8 different people, thru 2 different phone calls each lasting an hour, my laptop was returned to me with a new keyboard, new mouse pad, and a new top plate. Ironically I had to call them and complain as to why I haven't seen or heard anything about it. I was told 2 days ago that someone would call me eventually and that I just had to wait( I was also told that they "sell millions of computers a year and that thousands come back for service so there is a long waiting period" regardless that i have a service contract that clearly states that there is a 3 day turnaround time for repairs/warranty claims). That's crap! but they did fix it and return it to me, only after I threatened a lawsuit. at least I have it now, or at least until the next time it breaks. Note: I find it ridiculous that I have to deal with customer support and technical support reps. who don't speak much English, but get to talk to a case manager in California, who does speak my language, on the eight try. regardless of it being fixed I will never purchase any other product that bears the hp name and will never recommend anything they make to anybody, not even my worst enemies.

I too made the BLUNDER of buying a DV6000. Less than two months after my purchase, I had to send it back and had the hard drive replaced, the mother board replaced, and the power cord, (funny, that worked on another HP). When I got the unit back, I started the set-up and low and behold I get a message that the copy of windows they reinstalled is not a genuine copy of windows. I finally (after spending 3 hrs HP incompetent service), I finally contacted MS and bought another license and did report HP for software piracy. Now the DVD burner will not work, the light scribe will make labels but it will not burn music or videos. I'll be forced to shell out the bucks for a new burner, as I'll be damned if HP ever touches this machine again.

I have HP dv6135nr, the worst thing Ive ever bought.

I purchased a dv6000 the month they came out (10/07) and was immediately upset with my purchase. I thought I was thinking smart and bought the 12 cell battery with it instead of the 6 cell. Problem is the laptop was obviously not designed for this battery! The whole thing tilts when you try to type on it. i contacted hp about this and was promised a 6 cell battery, if i paid for it! I said that was unacceptable and eventually was told that I would receive a $100 credit toward the purchase of the battery (which sold for $128 plus shipping. I was also told the shipping would be bumped up to next day and would be comped. and guess what I got it along with a bill for the full price of the battery and the upgraded shipping. I let that one go for two months until the laptop clearly overheated and would not run at all until it cooled down. They didn't understand me on the phone but were true to the times they told me over the phone for delivery of the shipping box and returning of the laptop. It worked when got it back but has since melted the space bar to the point that it is bowed upwards, the left mouse button has collapsed and the case is actually separating on the left side. I called hp two days ago and am waiting for the shipping box to arrive to send it in for the second time this year. hopefully I'll win the hp jackpot and get my computer, with my hard drive, back, and maybe it will even be fixed. Either way I should have bought a Dell.

Same problem with my dv6000, no wireless, it seems to have dissapeared. AND VONGO --KEEPS trying to re-install. It takes 5-10 for the computer to turn off.
My girl friend spoke to an english speaking person at hp help center, he proceeds to tell her a few comands, which by the way eventually restores the computer back to its original state. Everything GONE.
We call hp back after this, and get a non-english speaking person who says our case # does not exist . mmmmmmmm
So now what?
take it to hp and get a used refurbished one back with someone else's hard drive with personal information stored on it?

What to do?

Yeah I have a dv6000 and the piece of crap is still in the shop. It has been three weeks and when I called today the lady from India told me it would ship out 9/18 -- uhmmm what the hell today is 9/19 ?

This is my second laptop from HP. The one I actually bought was a different model - the one before the dv6000. It was a piece of crap too and after it was in the repair shop over three times I actually spoke with a couple of human beings who spoke English and one of them sent me a new laptop --- this dv6000.

So then after 10 months of one laptop actually working it just gave up and failed one day. It would boot - but no picture -- it is either the video card or the mobo. In either case, why the hell do they not have the part - this is insanely ridiculous.

I think that we should band together and start a class action lawsuit against these bozos and bring them down. Never buy HP again! Even their printers have turned to crap. I have one HP printer that is 10 years old and it works great -- we bought a newer one 2 years ago to replace it and it stopped working after one year. I don't know what happened but HP used to make high quality products. Now they only make crap and have even crappier support!

I have had the same issues with HP regarding my Pavilion dv6000. The wireless card stopped working exactly six months after I purchased it at Best Buy. HP has terrible customer service and they make promises they cannot keep. I also think it is terrible how corporations like HP can knowingly sell a defective product and get away with it! Class action lawsuit anyone?

I purchased a dv6000 six months ago and it has completely crashed. Calling into Customer Service is a joke as you only get in touch with a foreign call center. To give you an example of the frustration when talking to these people, I will quote the last call I was on.

HP - "So you are calling about your laptop"
Me - "Yes, it has been sent in for repair, but two and a half weeks have gone by, and I have yet to receive any word on the status."
HP - "I apologize for the..., your laptop will arrive on August 22nd."
Me - "Today is the 28th of August! Can you please give me an accurate date."
HP - "Is there anything else I can do for you?"
Me - "Yes I want to know what is going on with my laptop. Can you please tell me what date it will arrive and what the details state the problem is."
HP - "Your laptop will arrive on August 22nd."

ROT IN HELL HP!

What a joke! What a joke! I have been told that I need to contact a case manager, which I have requested 3 times. I am told every time that I will have a call back within 24 hours. I have not received a call yet.

Hp has told me that my laptop is delayed due to not having the parts they need. Do they not make these computers? Then, I get a message telling me to call Tennessee to a service center two days ago, and the guy, who spoke English and was actually intelligent, told me that he has no idea why they would have told me that. This is the first time that anyone has looked at or troubleshooted my computer and it looks like a blown motherboard. A blown motherboard! With the combination of lies, language barriers, un-professional customer service, corporate disorganization, and un-satisfactory service, I am left livid.

The Indian call centers tell you there aren't any supervisors or managers that can take calls, no matter what time of day you call. When you are instructed to get in touch with case managers, it is virtually impossible. They cannot understand the english language, the products are breaking very quickly, and as a customer you are left to deal with the corporate run around, which if you haven't realized already, you can't win. I really want to yell and scream at them, but it has no effect. Don't waste your time repeating your problems over and over either, cause it's never noted and the next person has no idea what your deal is. I wish that I knew a way to escalate this, at least find someone willing to help customers.

HP gets two thumbs down, a big middle finger.

There are a lot of people having wireless issues in the HP dvXXXX notebooks, look for example here:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1104931

Cheers,
za-k/