Complaint Rating:

Company information:
HP
Québec
Canada

I bought HP 530 business notebook last year. According to standard manufacturing warranty I suppose to have one year hardware warranty. My AC adapter needs to be replaced I called 10 days to get it done. 1st time when i chat with someone from India (outsourced) gave me a case # saying that the parts has been ordered. I would get it within 3 business days, but after a week I didn’t get anything from them. Not even a notification saying that my order has been canceled or something. I have to call 3 different number, 1st call went to India, took 20 mins to get someone on the phone then they don’t deal with the replacement parts order so they transfer me back to another number then the call went to china, I have no clue what the agent was saying. Then she transfers me to USA another number they told me it’s a Canadian purchase I have to go to Canadian order status team. Then they again transfer met o Costa Rica and that time I got someone, when I showed got angry the agent hang up on me. I had to call them again then another agent was trying to threatening me “SAYING YOU DON’T UNDER STAND MY ENGLISH COZ MY ENGLISH IS NOT GOOD .Most of the time their English was horrible to under sand. Then finally spoke with supervisor and advised that this issue will go to HP CANADA. She wasn’t even sympathizing about that incident. Took her name and agent id so that I can complain directly to HP. One word, boycott HP product. They don’t have any customer support at all. ALL OF THEM ARE OUTSOURCED AND HAVE VERY VERY BAD SUPPORT.