Complaint Rating:

I have contacted HP Support with various issues. I purchased the HP Care pack to go along with my expensive laptop for a nice tidy sum of $$. All of which gets me people who do not speak or understand a word of English. This has been the absolutely most frustrating experience. When I do finally get someone who can speak "some" English, the response is incredibly slow. It is clear they have no clue and are following a script. There is ZERO thought process going on at the other end of the phone.

My latest issue is my CPU is pegging at 100%. After 1 hour of clearing out temp space, the tech said I had to completely restore my PC. I asked "what is the cause of the CPU staying at 100%". The response was something about my contract. Now clearly he had no answer and made one up. I just called moments ago to try again. Guess what? When I said I called last night with this issue, the person hung up!! Yes, that's right. Poof! Gone!

I have more stories, but what I'm really looking for is the "phone number" of who to call to get this complaint to someone at HP that can help.

Enough is enough! I want to cancel this USELESS HP Care pack contract and get my money back!!!