Complaint Rating:

Company information:
HP
Erie, Pennsylvania
United States

I started school so my husband and I decided that we needed a computer, We purchased an HP notebook laptop, it was the best buy the store had so we got it, Had everything installed, looked nice, worked nice for the first 3 days then it crashed, so we took it back and got another HP laptop, got everything installed and it looked nice yet again, we took it home worked nice and fast, but wouldn't let me download ANYTHING so yet again we took it back to best buy, and they said they would need to run tests on the computer and someone would call me with in a few hours to let me know what was wrong with my computer, so yet again I was out of a computer. I waited and waited for them to call me and no one did, I ended up calling them, and got put on hold for 45 minutes while they looked up the status of my computer. Then the guy says "your CPU went and needs to be shipped back to the company to get fixed." so I told them to send it back, then he tells me that it will take 4-6 WEEKS to get back. I got flustered and said whatever. I talked it over with my husband and we decided that we could not wait and wanted a new computer. We spoke to an associate and he said to come in and we would talk about this. We went in and they wanted to sell us a beater, that I was not interested in. I mean my computer has to last me my entire college career and my husbands, so we got a Toshiba, and so far it has worked. I mean seriously both computers CPU's going with in a month?? odd and not very likely I don't think they were the best buy after all.