Complaint Rating:

Company information:
Hotwire.com
United States
www.hotwire.com

Rented car and now not travelling. "Customer service" says "you clicked the box, you will be charged regardless of use". Plans change, I'm willing to pay cancellation fee or whatever but if you want a car in Omaha on the 4th it's there but I'm not! Make sure before you order something on hotwire that your life is scripted and will not change, right??

To think a company, and it's customer service supervisors would come up with a better response than that. Give me a break, this company is out for cash, they could care less about you!