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4.0 4 Reviews

HotelLess Complaints Summary

3 Resolved
1 Unresolved
Our verdict: You can expect a very good level of service from HotelLess. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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HotelLess reviews & complaints 4

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ComplaintsBoard
E
2:20 am EDT

HotelLess hotelless.com hotel deals could be better.

I booked a hotel on hotelless.com, they said there hotel deals were the cheapest online. Then a week before my stay I found the same hotel cheaper on the same dates. They wouldn't match the price, not happy. I rang hotelless.com customer service, they were helpful but said they could not match the hotel's price because the other website was having a special sale.

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K
5:07 pm EDT
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HotelLess Hotelless Express Deals are the best way to book hotels

I highly recommend hotelless express deals. I have booked some great deals in the United States especially in New York City, Los Angeles and Las Vegas. Hotelless are really cheap with huge discounts I recommend them to save money on hotels. My only complaint is not being able to see which hotel until after the booking is finished.

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4:08 am EDT
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HotelLess The car parking was expensive

I booked a room for 3 nights at a 5 star hotel in London, the Hotelless.com website said the parking at this hotel was free. When I was checking out, a fee for parking was added to my bill. I rang Hotelless, they checked my complaint and credited me the parking fee. I thought I would still make a complaint because I didn't need the aggravation. All in all the Hotelless.com staff were quite helpful but the hotel staff didn't seem interested in my complaint.

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Is HotelLess legit?

Our verdict: HotelLess has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores HotelLess's position as a benchmark of trust and quality within its industry. Users and clients of HotelLess can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

HotelLess earns 100% level of Trustworthiness

Perfect Trust Endorsement: HotelLess achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

By resolving 75% of 4 negative reviews, HotelLess is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Hotelless.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for HotelLess have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Hotelless.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from HotelLess.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the hotelless.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The website belonging to HotelLess has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
V
4:57 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
HotelLess has left an official reply on this complaint.

HotelLess They fool people and better don't book through them

I booked hotel room through the website www.hotelless.com. The website turned to be real scam, ‘coz I paid through them, but the rep from the hotel told me that they haven’t received my payment. As well as it was impossible to reach the customer services, ‘coz all phones were wrong. This website is scamming people, so please post comments and share your views in order to stop them.

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Fraud buster1
Glebe, AU
Apr 05, 2015 7:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hotelless.com one of the best online hotel booking sites, I found some of the best hotel deals ever on this site.

F
F
Fraud buster1
Glebe, AU
Apr 05, 2015 7:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Whoever wrote wrote this complaint trying to discredit hotelless.com, this is an example of industrial espionage.

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