Complaint Rating:

I BOOKED A HOTEL IN ITALY ONLINE WITH EXPEDIA IN APRIL 2009. MY HUSBAND IS UNDERGOING TESTS FOR A BRAIN TUMOR SO I CALLED TO CANCEL THE HOTEL WITH THEM. I WASN'T LISTED ON THE ACCOUNT BUT HAD ALL PERTINENT INFORMATION SUCH AS OUR NAMES, HOTEL, TRAVEL DATES AND MOST IMPORTANTLY, BOTH LOCATOR NUMBERS WITH EXPEDIA AND THE HOTEL IN ITALY.
MY HUSBAND IS ON THEIR ACCOUNT SO THEY WOULD NOT EVEN CONSIDER SPEAKING WITH ME NOR GIVE ME A WAY TO CANCEL THE HOTEL. DONNA WAS QUITE RUDE AND THE SUPERVISOR GREG WOULD'T HELP WITHOUT SPEAKING WITH MY VERY ILL HUSBAND. I REALIZE PRIVACY IS AN ISSUE BUT UNDER THE CIRCUMSTANCES YOU WOULD THINK THEY WOULD CANCEL GIVEN I HAD BOTH LOCATOR NUMBERS.
I WILL NEVER BOOK THEM AGAIN. BAD CUSTOMER SERVICE!!! ABSOLUTELY NO COMPASSION WHAT SO EVER! AT LEAST GIVE ME A WAY TO CANCEL - WHAT IF HE WAS UNABLE TO SPEAK? ABSOLUTELY BRUTAL!