Complaint Rating:

Company information:
All Hotels - Identity Theft
United States

HOTEL KEY CARDS

Ever wonder what is on your magnetic key card?

Answer:
a. Customer's name
b. Customer's partial home address
c. Hotel Room Number
d. Check-in date and out dates
e. Customer's credit card number and expiration date

When you turn them in to the front desk or, even worse, leave them in the room, your personal information is there for any employee to access by simply scanning the card in the hotel scanner. An employee can take a hand full of cards home and, using a scanning device, access the information onto a laptop computer and go shopping at your expense.

Simply put, hotels do not erase the information on these cards until an employee reissues the card to the next hotel guest. At that time, the new guest's information is electronically "overwritten" on the card and the previous guest's information is erased in the overwriting process.

But until the card is rewritten for the next guest, it usually is kept in a drawer at the front desk with YOUR INFORMATION ON IT!!!

The bottom line is: Keep the cards, take them home with you, or destroy them. NEVER leave them behind in the room. Do not throw them in a wastebasket without shredding them or cutting them up. NEVER turn them into the FRONT DESK when you check out of a room. They will not charge you for the card (it's illegal) and you'll be sure you are not leaving a lot of valuable personal information on it that could be easily lifted off with any simple scanning device card reader.

For the same reason, if you arrive at the airport and discover you have the card key in your pocket, do not toss it in an airport trash basket. Take it home and destroy it by cutting it up, especially through the electronic information strip.

If you have a small magnet, pass it across the magnetic strip several times. Then try the door, it will not work. It erases everything on the card.

PLEASE FORWARD AND INFORM YOUR FRIENDS AND FAMILY.