Complaint Rating:

Company information:
Hosting.com and Hostmysite.com
Ireland

I have been a customer of hostmysite.com for five years. They have now been bought over by hosting.com. I have noticed that when you email the billing department, and even when you copy it to the support department, that you don't get a reply for weeks. This has happened on a serious issue twice. I have been paying for a hosting service x 2, for the one domain but they ignore my requests for the supporting order paperwork. The extra cost is over 1000 euro. When they eventually write back, it is to refer to just one thing in your note and ignore the other. They have not sent me the original orders for the domains so I can see if it is my mistake or theirs.

It is also impossible through the control panel to get into the domain registration page to change the dates of renewal. As a result they have automatically renewed domains that I wanted to toggle off auto renewal. There seems to be a sense of getting as much money, even for small things like domains and ignoring anything that could mean they would have to refund anything. Over time this must add up to a lot of money, even though the amounts are small. Also the delay in responding to billing complaints and then obstructing makes it harder to keep following the trail. I sent a number of urgent notes and had no reply. No support tickets were opened so they weren't trackable. Has anyone else found this? I have found hostmysite.com to be excellent previously but their current lack of engagement makes me thing that they have gotten too big. My bill a year would be about 1500 dollars and that may be small to them (but not to me). Their support has to date been excellent so I really want them to see this and make things better, as I am afraid that the next thing to go is the support.