Complaint Rating:

Company information:
UPS
Brooklyn, New York
United States
ups.com

I live in Brooklyn - is you are not hoe during working hours - how many people are - then good luck getting your package - I have spent hours on the phone trying to arrange pickup - they tell you that you cannot go though the depot after 6 then after several phone calls they "allow" you to go.
The depot is far away - I go and the package is not there. Then the staff is abusive and tells me that my package is still on the truck and I was stupid to come at that time - but I came at the time I was told to come. They will not redeliver to another location - they argue and spout bureaucratic nonsense.
I will not order from any company that uses UPS. Friday night I stood on crutches for an hour only to be told that the package was still on the truck - I had requested on Thursday that the package be removed from the truck - 2 other UPS call assured me that the package was there waiting for me. IT IS UNBELIEVABLE THAT ANY COMPANY CONTINUES TO USE SUCH A TERRIBLE, CONSUMER UNFRIENDLY COMPANY TO DELIVER PACKAGES. THE same woman who was rude, abusive and lazy last September is still the supervisor and is still rude abusive and lazy a year later. That says a lot. I told them to return the package - their website says that I made another request to pick it up at their depot.