Complaint Rating:

Company information:
Panasonic
Texas
United States
Phone: 800-211-7262
panasonic.com

We purchased a DVD player in July 2007. We immediately had problems which we contacted customer service. The sevice center we were sent to was the beginning of many problems. There was poor communication between panasonic and the repair center. Then, the repair center did not send the proper paper work for replacement. After compaining to both parties, no measures were taken to correct the situation. Panasonic promissed a replacement unit would be sent to my house so I would not have to drive
2 hours to pick it up from the repair center. After 6 weeks I finally got a call from the repair center to pick up my new DVD player. I made 4 phone calls to panasonic to express my frustration and serveral calls to the service center. No actions were ever taken to please the CUSTOMER.