Complaint Rating:

Company information:
Fayetteville, West Virginia
United States

Castle Rock bought out a contract I had with SAI--refused to cancel even though my equipment was inoperable--I agreed to an extended to contract to get them to replace the equipment--3 months later they finally install new equipment--the same night of installation the equipment malfunctions and beeps all night long..every 4 hours...phone tech puts me through an hour long ordeal of taking apart and checking equipment...I guess I'm as good as their employees because later the next night..beeping again...phone tech decides they will send a technician...maybe a few days of beeping...I'm thinking the equipment may be in the yard soon!