Complaint Rating:

Company information:
USA Locksmith
United States

USA Locksmith is horrible! I called and they took my request, sent my phone a text with information in it (which I get texts but what if my phone couldn't and I got charged for them) at no time did they ask if they could. Then I tell them on the phone please have the guy call me before he comes out. (I was shopping prices) Well the guy shows up from USA Locksmith and he hands me a pad and I was like well I wanted prices before you came out. He then proceeds to tell me that it's going to be $150.00 I told him no, Pop a Lock does it for $48, that's why I told the company to call first. He said he doesn't drive for free. Well I didn't ask your company for pricing before you drove for no reason! Then he proceeds to yell at me and then says he will do it for $80, which I then was mad and upset so said go ahead...

He tries for 17 min and can't get it open... He says for $15 more dollars I will try this special tool and it will get it... I say ok. He gets in his truck and drives off, leaving me completly stranded in downtown Houston!!!

So thankfully Pop a Lock showed up and opened it up in less than 3 minutes!!! $48.00 OMG They are the best! Pop A Lock saved me and did it cheap and quick. USA LOCKSMITH IS HORRIBLE SERVICE!!!

Alicia Wilson ~ Stranded in
Houston, Texas