Complaint Rating:

I’m wondering if you can post my complaint regarding recent horrible experience at fry’s electronics.

It was at Campbell fry’ls electronic. I bought a dual channel memory kit (Pairiot) from Campbell fry’s electronics on March 07, 2007.

I put it in the computer. It didn’t work. I didn’t have the time to do the exchange. Today, March 18, 2007, I went back to Campbell store and tried to return/exchange with the right one.

The person in charge was “Ronaldo Pante” after 1.5hr, he told me that the chips inside the memory modules are missing. How am I suppose to know how many chips suppose to be in a memory module? I tried to explain him that this is the one they sold and this is the one I’m returning. Also asked him who in the world will steal 1 or 2 chips from memory kit and return it back? So I asked him in writing the reason he cannot exchange the memory. He refused and simply said “I cannot take this back” He said he’ll let the stored manager “Henary” called me back in 48hrs.

I was so pissed and went to Sunnyvale Fry’s and consulted with the person in charge at the return customer service. He suggested me to call the number on the receipt. I called the number and the lady said she’ll let the customer service manager called me.

Customer Service Manager ( Yuali Haghshornas ) at Campbell called me and left the message saying that my item was incomplete and they cannot take it back. I called him back and after explaining again and again, I finally had the chance to talk with him.

I explained him again but he said “No need to explain. Your item is incomplete and therefore I cannot take it back or exchange.” I told him that even if the item is incomplete, this is the one they sold it to me and all the receipt and serial number matches. I asked him if he can give me the reason in writing why they cannot take it back. He said, come to the store and I’ll high light the receipt for you. He also told me that store manager will not call me. He said he’s the one who make decision and there’s no one I can talk to.

I feel very offended and awful. My hands are shaking. I am a senior software engineer and no one accuses me like that b4. I don’t know what to do. I don’t care about $90 even if I have to throw it away but this is about how they treated me for the product they sold what they called “incomplete”

I think I’m going to report to consumer agency/ BBB and whatever I can think of if I have time.

It is ok to publish my horrible experience at fry’s electronics. My name is Ye Aung.

Thank you for helping people know about how horrible they are.