Complaint Rating:

Company information:
PictureMe Studios
710 Dennery Rd
San Diego, California
United States
Phone: (619) 428-5265
www.pictureme.com

I was referred to your company from a close friend who just had a baby as well as I. I was very excited to have my daughters pictures taken and once the session was over I was able to look over all the photos and pick which ones I would like to purchase. I didn't like what I saw on the computer screen, it was blurry and foggy, the photographer reassured me that my photos will be just fine. So I went ahead and purchased the photo's trusting what she had said. The next day I still was not okay spending $100 dollars on photos that I was not completely satisfied with, so I rushed back to the same location and asked to speak with the manager (Elena). She was very unprofessional, rude, and barked at me. Her neck was full of hickies (suction marks) and her shirt was dirty not very approachable. Basically, Elena told me that it was my fault. She also said that I can not trust a "ghetto computer" and that the photos will be fine it was to late to stop the orders and we can not refund your money or do any retakes. I was so angry and upset with her and could not believe the tone of voice she was having and her attitude towards me as a customer. I was beginning to believe that my best friend was wrong to refer me to your company. I waited till my photos arrived and just as I mentioned before I was very upset with the outcome, my daughter is growing so fast and I wanted to capture a picture of her monthly. When I took her photo she was two months and when I picked up the photos she was already going on three. The original photographer under stood my frustration and said she will retake my photos. So I thought maybe her manager (Elena) was having a bad day and that I will give your company another try. Now you wouldn't believe that when I brought my daughter in for her retakes (now going on three months) I ran into the manager again and more rude than ever! I had an appointment and she was to busy photographing her one year old. When she asked why I was their I simply stated for retakes. She sighed and mentioned to her mother in Spanish "we have to stop so that I can do her retakes but come back and we will finish" in a very rude manner. I don't think she thought I would understand. Elena was in such a hurry to finish my session and was barking orders at me again. I don’t believe she was on the clock since I scheduled my appt with the same photographer who was willing to help me. Elena was more worried about herself than any of the customers that walk in for questions. I tried to just ignore her and do my daughters retakes. I had already invested $100 dollars that I was told I could not get back so I just wanted the session to be over and I will be on my way. Your manager was very rude and did not take the time to assist me she was more worried about getting the session over with so that she can continue taking photos of her daughter. Abusing your new system in photography. Taking her pictures for free I'd imagine. I had to pay an extra $12 dollars to get the photo's I wanted. She did not mention that when she was putting the package together. My experience at this studio was HORRIBLE after I pick up my photos and, hopefully she doesn't damage them as a form of retaliation, I will not come back to this location ( 710 Dennery Rd San Diego, Ca 92154 Store # 12150). Hopefully you can redirect me to another location that will assist me in capturing my daughters photos with better employees who are just as passionate as I am in capturing my daughters picture as she grows . I do not want to judge your service on one location, or on one employee who is lacking when it comes to customer service. I was very upset with the service that Elena, your store manager, had provided and felt obligated to let you know.