Complaint Rating:

Company information:
Domino's
9105 4th Ave
Brooklyn, New York
United States
www.dominos.com

I ordered my pizza online at 7:22PM. It took Domino's over an hour to deliver the pizza (pizza arrived at 8:37PM) which isn't a big deal, I have worked in the food industry so I know how busy it can get. I'm sure they're trying their best to get the pizzas to their customers as fast as they can. I tipped the guy 2.00 and was content that I was finally going to have dinner. Opened my pizza box and it was the wrong pizza. Okay, I'll just call them and tell them. I called and said " You guys sent me the wrong pizza". The rep said "I'm sorry, give me one minute" and puts me on hold. 15 minutes go by and no sign of him returning. I'm a little annoyed but still patient so I called them on another cell phone and said «I don't see how putting me on hold for 15 minutes will resolve the situation". The rep apologizes and promises me he'll make the right pizza and send it immediately. 9:10 PM no pizza. I called them back and the guy told me the delivery guy has already been there (my apt) and delivered the right pizza. I tell him I have not received the right pizza as of yet. Did he give it to someone else? But he was just here so he should know where to send it to unless he's a moron. He said he'll call the delivery guy and puts me on hold again. Again, I waited and waited and waited. Nothing...I called him back on another cell phone and he apologizes again and said he has no idea what happened but he'll make another pizza and send it immediately. I believed him and waited. 10:30PM still no pizza. I called him and now he said the delivery man came and no one answered the door and continues to put me on hold. Now I'm super pissed because they are obviously lying. I have been home the whole time waiting patiently like a moron for the right pizza. From the beginning, these people had no intentions of sending me the right pizza. Furthermore, they were trying to discourage me by putting me on hold each time I called. I am very angry. This is not the way to do business. Customers should be treated with respect. So now, Domino's has just lost a good customer. I am going to be ordering from Papa John's from now on.