Complaint Rating:

Company information:
Dell Computer Corporation
United States
dell.com

GET HELP WITH YOUR DELL PROBLEMS!

I have had nothing but problems dealing with Dell recently. From being flat out called a liar to being hung up on I've seen and heard it all. All I wanted was to spend my $1700.00 plus a sizable amount of interest and get what I paid for, but that just wasn't going to happen. I've been transferred, made to restate all my information over and over again, transferred more, give my information yet again, call drops, start over, repeat again. I've never had so many problems trying to give a company my money - EVER.

First, it may or may not help, but it will definitely make you feel better and it WILL at least send you an automated response which in most cases will be the most you've received since first picking up the phone and making the mistake of dealing with Dell. --> BBB <-- www.bbb.org/

Additionally, I strongly suggest writing an email to the following email addresses. Some may bounce, some have nothing to do with things, but can probably forward your email to someone who can. I was/am at a point where I really don't care who the hell helps me as long as I'm helped. Oh and short and to the point, I ordered my 3rd Dell PC, huge issues... finally made the choice to just say forget it and build my own, the biggest mistake was being limited to my Dell Account and having to order the parts through them, which has been the SAME nightmare Dell Hell.
Michael@dell.com
michael_dell@dell.com
ronald_garriques@dell.com
lawrence_tu@dell.com
andrew_esparza@dell.com
paul_bell@dell.com
stephen_felice@dell.com
david_marmonti@dell.com
brad_anderson@dell.com
jeffrey_clarke@dell.com
alex_gruzen@dell.com
joan_hooper@dell.com
william_gray@dell.com
Brooke_Adams@Dell.com
michael_dell@dell.com
stephen_linder@dell.com
Swastik_Ghosh@Dell.com
mikeeagle1@aol.com
Dawna_Richmond@Dell.com
Richard_Bernier@Dell.com
Us_dfs_customer_experience@dell.com
geoffrey_knox@dell.com
andrew_ramer@dell.com
michael_george@dell.com
Brian_r_davis@dell.com
duane_pond@dell.com
Tracey_selberg@dell.com
jennifer_harrell@dell.com
david_slaughter@dell.com
kelly_rogers@dell.com
Tammy_Luong@dell.com
Brian_r_davis@dell.com
au_tech_support@dell.com
Greg_wills@dell.com
kelly_boatright@dell.com
david_frink@dell.com
jess_blackburn@dell.com
robert_williams@dell.com
shep_dunlap@dell.com
lionel_menchaca@dell.com
stephen_linder@dell.com

After emailing the list above I received not just one phone call, but two phone calls from CSRs within literally 10 minutes of hitting the send button. My issues are somewhat resolved, only time will really tell.

Good luck, you'll need it.

After Dell deleted messages I posted on their forums to help other users like myself:

Thanks Dell, if it is possible to sink even further in my views of you, you've just done it. At least you're successful at SOMETHING! Oh you also just sparked me to find every message board possible to copy/paste my original post and this one too.

Additionally I have used the email list above to send the deleted forum message to get an answer on why it was deleted and will do the same with this when you delete it. I'm sorry you don't like what I'm saying, here is some advice - Get your problems fixed with your Customer "Care" Service and every other function of Customer Service and you won't have to deal with trying to keep your unhappy customers silent!