Complaint Rating:

Company information:
Bank Of America
408 Richardson Drive, Apt. D, 99505
Fort Richardson, Alaska
United States
Phone: 407-718-4130
www.bankofamerica.com

I recently moved to Alaska to help my aunt out with her three children and house while her husband was shipped over to Iraq for a third tour of duty. With that came the process of changing my address, my billings addresses, and so forth. Fortunetly, I was relieved I could still keep my bank, seeing as how Alaska is one of the fifty states. I was incorrect in this assumption.

I called to ask for postage-paid deposit slips and envelopes, and a representative assured me they'd be here in 10 business days. When I checked my mail, I had deposit slips, but no envelopes. I called in to inquire why I didn't receive any, but was told I would have to enroll in "Bank by mail". So I was transfered departments and waited a good thirty minutes on hold. When I spoke to another rep. I was informed that was only available for customers in California. I asked for a supervisor. When I spoke to one, he let me know that at this time it wasn't available for Alaska, and I would have to pay for stamps and envelopes, but maybe I would be able to get reimbursed for that amount. He advised I called Customer Care tomorrow. So I called and immediately asked for a supervisor. That supervisor informed me that Bank by mail is no longer offered anywhere, and I would not get reimbursed. I asked for his supervisor. After more outrageous hold time, i spoke to another supervisor who told me the same thing. I asked for Her supervisor, she informed me that her supervisor was busy, but as soon as he was free, I would get a call back later that day.

Surprisingly, I received no phone call. the next day was Sunday, followed by presidents day, So finally on tuesday, I called back and asked for a supervisor. Then their supervisor. Meanwhile, waisting more time on hold and getting different stories from each represenative of the company. By this time, I am upset, and I spoke to a supervisor named Louisa who informed me that I could not get postage paid envelopes and would have to buy stamps to deposit money into MY ACCOUNT, because there is no Bank of America in Alaska. She wanted to check with the military branch (my aunt and many neighbors have military accounts in which they receive postage paid envelopes) and the bank by mail branch, and said she would call me later today or tomorrow. Once again, I did not receive a call.

Luckily, I had her ext. so I called customer service again, gave them the ext. and asked to be connected. After more hold time, she came on the line and informed me that "Bank of america has not forgotten about me" and that she did some research and found out that they no longer offer postage paid envelopes to ANYONE.

After all my time wasted, many broken promises, dealing with representatives that had attitudes and ones that gave false information, I was fed up. I then realized I am going to have to switch banks.

I urge anyone who doesnt want to be treated like a small, meak, and FORGOTTEN individual to STAY AWAY FROM BANK OF AMERICA, which will not serve all americans in all fifty states like they should.